2014 FORD MONDEO Owners Manual

Downloaded from www.Manualslib.com manuals search engine Cell phone issues
Possible solutionPossible causeIssue
•Make sure the connection status showsNot Connected.
•Press the blue circle to enter the nextmenu.
•Turn on Show Notifications.
•Turn on Sync Contacts.
Your iPhone is now set up to forwardincoming text messages to SYNC.Repeat these steps for every other Syncvehicle you are connected to.Your iPhone will only forward incoming textmessages to SYNC if it is unlocked.Replying to text messages using SYNC isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Access the text messaging menu of SYNCto see if your cell phone supports thefeature. Press the PHONE button and thenscroll and select the option for textmessaging, then press OK.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
335Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine USB and media issues
Possible solutionPossible causeIssue
Try switching off the device, resetting it orremoving the battery, then trying again.
Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure correctly insert the USB cable tothe device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC does notrecognize mydevice when Istart my vehicle.
Make sure you connect the device to SYNCand press play on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.SYNC does notrecognize musicthat is on mydevice.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
From the iPhone or iPod Touch music nowplaying screen, select the audio deviceairplay icon at the very bottom of youriPhone or iPod Touch screen.
This is a device limitation.
When I connectmy iPhone oriPod Touchthrough theUSB andBluetooth Audioat the sametime, I some-times do nothear any sound.
To listen to the iPhone or iPod Touchthrough Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touchthrough USB, select Dock Connector.
336Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.
SYNC does notunderstandwhat I amsaying.Refer to the audio display during an activevoice session to find a list of voicecommands there.
The microphone for the system is either inyour rear view mirror or in the headliner justabove the windshield.
You may be speaking toosoon or at the wrongtime.
Review the media voice commands at thebeginning of the media section.You may be using thewrong voice commands.
SYNC does notunderstand thename of a songor artist.
Say the song or artist exactly as the systemsaved it. If you say, "Play Artist Prince", thesystem does not play music by Prince andthe Revolution or Prince and the NewPower Generation.You may not be sayingthe name exactly as thesystem saved it.Make sure you are saying the complete titlesuch as "California remix featuring JenniferNettles".
If the song titles are in capital letters, youhave to spell them. LOLA requires you tosay "L-O-L-A".
Do not use special characters in the title,as the system does not recognize them.
The system may not bereading the name thesame way you are sayingit.
Review the cell phone voice commands atthe beginning of the cell phone section.
You may be using thewrong voice commands.
SYNC does notunderstand or iscalling thewrong contactwhen I want tomake a call.
You can also use the cell phone and mediasuggestion lists to get a list of possiblesuggestions when the system cannot fullyunderstand you. See Using Voice Recog-nition (page 306).
337Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Make sure you are saying the name exactlyas the system saved it. For example, if thecontact name is Joe Wilson, say "Call JoeWilson".You may not be sayingthe name exactly as thesystem saved it.The system works better if you list fullnames such as "Joe Wilson" rather than"Joe".
Do not use special characters such as 123or ICE as the system does not recognizethem.
Contacts in your phone-book may be very shortand similar or they maycontain special charac-ters.
If the contacts are in capital letters, youhave to spell them. JAKE requires you tosay "Call J-A-K-E".
Your phonebookcontacts may be incapital letters.
SYNC applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign namesstored on mycell phone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNCwill read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign tracks,artists, albums,genres andplaylist namesfrom my mediaplayer or USBflash drive.
338Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
SYNC uses a synthetically generated voicerather than pre-recorded human voice.
SYNC uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example," playartist Madonna).
SYNC offers significant capability beyondthe previous system such as dialing acontact name directly from the phonebookwithout pre-recording (for example,“callJohn Smith”) or selecting a track, artist,album, genre or playlist directly from yourmedia player (for example, " play artistMadonna).
The focus of SYNC is tocontrol your mobiledevices and the contentstored on them.
My previousBluetooth voicecontrol systemallowed me tocontrol theradio, CD, andclimate controlsystems. Whycan I not controlthese systemswith SYNC?
339Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine General
Possible solutionPossible causeIssue
SYNC only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC remains in thecurrent active language.
SYNC does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, playartist Madonna).
340Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compatible smartphone;an Android with OS 2.3 or higher or aniPhone 3GS or newer with iOS 5.0 or higher.Additionally, ensure your phone is pairedand connected to SYNC in order to findAppLink-capable apps on your device.iPhone users must also connect to SYNC'sUSB port with an Apple USB cable.
An AppLink capablephone is not connectedto SYNC.
AppLink MobileApplications:When I select"Find NewApps," SYNCdoes not findany applica-tions.
Ensure you have downloaded and installedthe latest version of the app from yourphone's app store. Ensure the app is runningon your phone. Some apps require you toregister or login on the app on the phonebefore using them with AppLink. Also, somemay have a "Ford SYNC" setting, so checkthe app's settings menu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, butI still cannot findany apps.
Closing and restarting apps may help SYNCfind the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an "Exit' or 'Quit' option, selectthat then restart the app. If the app doesnot have that option, you can also manually
Sometime apps do notproperly close and re-open their connection toSYNC, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps."Force Close" the app by going to thephone's settings menu, selecting 'Apps.'then finding the particular app andchoosing 'Force stop.' Don't forget to restartthe app afterwards, then select "Find NewApps" on SYNC.
On an iPhone with iOS7+, to force close anapp, double tab the home button thenswipe up on the app to close it. Tab thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC's MobileApp's Menu.
341Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Reset the Bluetooth on your phone byturning it off and then turning Bluetoothback on. If you are in your vehicle, SYNCshould be able to automatically re-connectto your phone if you press the "Phone"button.
There is a bluetooth bugon some order versionsof the Android OS thatmay cause apps thatwere found on yourprevious vehicle drive tonot be found again if youhave not turned offbluetooth.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
The USB connection toSYNC may need to bereset.
My iPhonephone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC.
Try increasing the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.
The bluetooth volume onthe phone may be low.I have anAndroid phone.I found andstarted mymedia app onSYNC, but thereis no sound orthe sound isvery low.
Force close or uninstall the apps you do notwant SYNC to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofbluetooth ports apps canuse to connect. If youhave more AppLink appson your phone than thenumber of availbleBluetooth ports, you willnot see all of your appslisted in SYNC's mobileapps menu.
I can only seesome of theAppLink appsrunning on myphone listed inSYNC's MobileApps Menu.
342Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™