1993 CADILLAC ELDORADO Owners Manual

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Page 369 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine ZONE AND CENTRAL OFFICE ADDRESSES
r
n
CENTRAL OFFICES
UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510 1-800-263-3777
MONTREAL, QUEBEC
H9R

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine 1 GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
t Our experience has shown that the Customer Satisfactio

Downloaded from www.Manualslib.com manuals search engine 1 GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
t Our experience has shown that the Customer Satisfaction Procedure de\
scribed earlier in
this section has been very successful in achieving customer satisfact\
ion. If you have
discussed a concern with your Dealership management and have no\
t
been able to
resolve it, let us know. Questions and concerns are resolved most efficiently if you
telephone or write directly
to our offices as described. However, if you have not been
substantially satisfied, Caddlac wants you
to be aware of GM's voluntary participation
in ano-charge mediation/arbitration program called BBB
AUTO LINE. This prograrn
is administered by the Council of Better Business Bureaus through local Better Business
r Bureaus. It can resolve individual disputes involving vehicle repairs and th\
e
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is made
. i under the Customer Satisfaction Procedure. However, you may fide\
a claim at any time
by contacting your local Better Business Bureau (BBB)
or calling the following 24 hour
toll-free number
to obtain the telephone number of your nearest BBB office:
I-
r I 1-800-955-5 100. For further information about filling a claim, you may also write to:
i
BBB AUTO LINE
Council of Better Business Bureaus
Suite
800
Arlington, Virginia 22203
'r 4200 Wilson Boulevard
I--
In order to file a claim, you will have to provide your name and address,\
the vehicle
identification number (VIN) of your vehicle, and a statement \
of the nature of your
complaint. BBB
staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
' customers may present their case to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in
your case, which you may accept or
f reject. If you accept a valid arbitrator decision, Cadillac will be bound \
by that decision
( The entire dispute settlement process should ordinarily take abo\
ut40 days from the time
you
file your complaint to the time a decision is rendered (or 47 days if you did not first
contact your dealership or Cadillac).
believe
it offers advantages over courts in most jurisdictions because it is fast, free of
charge, and informal (lawyers are not usually present, although you may retain one at
your expense
if you choose). Arbitrators make decisions based on the principles\
of
' fairness and equity. They arenotrequired to duplicate the functions of courts by strictly
applying state or federal law.
If you wish to go to court however, we do not require that
you first file a claim with BBB AUTO LINE ** unless state law provides otherwise.
i Whatever your preference may be, remember that if you are unhappy with the results of
BBB
AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but not on you unless you accept it.
r-
1, ' We encourage you to use this program before or instead of resorting to the courts. We
f
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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Eligibility is limited by vehicle age/mileage, on the component involved and other
factors. For further information concerning the

Downloaded from www.Manualslib.com manuals search engine Eligibility is limited by vehicle age/mileage, on the component involved and other
factors. For further information concerning the program, call your local
BBB or call
1-800-955-5100 for the toll-free number of your nearest BBB. You may also call the
Cadillac Consumer Assistance Center.
"This program may not be available in all states, depending on state law. (Canadian
owners should refer to the Canadian Warranty Booklet). General Motors reserves the
right to change eligibility limitations
andlor to discontinue its participation in this
program.
* * Some states may require that you first file a claim with BBB AUTO LINE before
resorting to state ogerated procedures
(including court).
REPORTING SAFETY DEFECTS TO THE UNITED
STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or could cause
injury or death, you should immediately inform the National Hig\
hway Traffic Safety
Administration (NHTSA), in addition to notifying General Motors\
.
If NHTSAreceives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign,
However, NHTSA cannot become involved in individual problems bet\
ween you, your
dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free a\
t
1-800424-9393 (or 366-0123 in the Washington, D.C. area) or write to NHTSA, U.S.
Department of Transportation, Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect, you should
immediately notify Transport Canada,
in addition to notifying General Motors of
Canada Ltd. You may write to Transport Canada at
Box 8880, Ottawa, Ontario
K1G 352.
REPORTING SAFETY DEFECTS TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you'll notify us. Please call us
at our Consumer Relations Center,
1-800-458-8006, or in Canada call, 1-800-263-3777, (English) or 1-800-263-7854
(French), or write: Cadillac Motor Car Division, Consumer Relations Center, 2860
Clark Avenue Detroit, MI 48232.
7
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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine r- i
I4
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I-
r
SERVICE PUBLICATIONS
Informationonhow to obtain Produet Service Publ&iti~, subscriptions, Indexes and
summaries as de

Downloaded from www.Manualslib.com manuals search engine r- i
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SERVICE PUBLICATIONS
Informationonhow to obtain Produet Service Publ&iti~, subscriptions, Indexes and
summaries as describedbelow is applicable only in the fifty US. states (and the District
fo Columbia) and only for cars
and light lrucks with GVWR less than 10,OOO pounds
(4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes can be
obtained by writing to: General Motors of Canada Limited, Service Publications
Department,
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7.
Cadillac regularly sends its dealers useful service bulletins about Cadillac products.
Cadillac monitors product performance in the field. We
then prepare bulletins for
servicing our products better, Now, you can get these bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensiv\
e repairs which,
if
done on time with the latest parts, may avoid future costly repairs. Some bulletins tell a
technician how
to repair a new or unexpected condition. Others describe a quicker way
to
fix your vehicle. They can help a technician service your vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your Cadillac
dealership
or a qualified technician may have to determine if a specific bulletin applies
to your vehicle.
You can subscribe
to all Cadillac bulletins. This way you’ll get them as they come out.
You can wait a while and get an index to
the bulletins. You can also get individual
bulletins. However, you’ll need the index to identify
them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will include
bulletins for
dl cars sold by Cadillac and will not be limited to PSPs applicable to any
particular model. When you buy a subscription, you will receive the PSPs in periodic
mailings shortly aftex they come out. A subscription costs $100.00 U.S. ($110.00
including a special binder) and it entitles you to all PSPs published by Cadillac during
that model year. You can purchases a subscription by sending a\
check or money order
to
Cadillac Service Publications, Post Office Box 07130, Detroit, Michigan 48027, along
with
the order form located on page 15. Your may get additions subscription ordering
forms by calling the toll-free number shown in this section or your can find them at
participating dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the mo\
del year,
you can buy individual PSPs such
as those which may pertain to a particular model. To
do this, you will fit need to see our index of PSPs. It provides a variety of information.
Here’s what you’ll
find in the index and how you can get one.

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CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
4 A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all model

Downloaded from www.Manualslib.com manuals search engine What You’ll find in the Index:
4 A list of all PSPs published by Cadillac in a model year (1990 or later). PSPs
covering all models of Cadillac cars are listed in the same index.
4 Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially apply to
the most recent Cadillac models will by listed in the last quarterly publication for that
model year.
This means you may want to wait until the end of the model year before
ordering an index, if you are interested in buying
PSPs pertaining to a current model year
vehicle.
Some
PSPs pertaining to a particular model year vehicle may be published on later
years, and these would
be listed in the later year’s index. When you order an index for a
model year that is not over yet, we’ll send you the most recently published qu\
arterly
issue. You can specify an index for
an earlier model year, but not before 1990.
Cut out the order form, fill it out, and mail it. We will see to it that an index is mailed to
you. There is no charge for indexes for the 1990-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call toll-free
and we’ll
be happy to send you one. Automated recording equipment will take \
your
name
and mailing address. The number to call is 1-800-5514123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can ask to
see them.
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians. They are
not meant for
the ‘do-it-yourselfer’. Technicians have the equipment, tools, safety
instructions, and training
to do a job quickly and safely.
Cadillac reserves the right to change these procedures without \
notice after November,
1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s Ma\
nuals
and Service Information Manuals are available for a minium of ten model years and
frequently much longer. Credit card orders may
be placed using the toll-free number
1-800-7824356. High quality copies of out of print older model manuals ar av\
ailable,
also. You may receive
a free listing of either by using the order form. -
8

Page 375 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
(AVAILABLE AFTER SEITEM-BER,
1m))
-
PRICE
EACH
$SQ.Oo.;
45.00
45.00
55.00
7.00
FREE
-
-
-
-
-
MODEL YEAR

Page 376 of 398

CADILLAC ELDORADO 1993 10.G Owners Manual Downloaded from www.Manualslib.com manuals search engine I PRODUCT SERVICE PUBLICATIONS INDEXES PRICE EACH
FORM
NO.
H-2655
H-2755
H-2855
H-2955
H-2652B
H-2752B
H-2852B
H-2952B
MODEL
YEA

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