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MAINTENANCE PRECAUTIONS
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network ofauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fluids and serviceparts conforming to specifications. SeeCapacities and Specifications (page366).
OPENING AND CLOSING THE
HOOD
See Opening the Frunk from Inside YourVehicle (page 296).
UNDER HOOD OVERVIEW
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Motor electronic coolant reservoir. See Checking the Coolant (page 326).A
Battery coolant reservoir. See Checking the Coolant (page 326).B
Brake fluid reservoir. See Checking the Brake Fluid (page 197).C
Under hood fuse box. See Under Hood Fuse Box (page 314).D
Windshield washer fluid reservoir. See Adding Washer Fluid (page 110).E
Note:Some of these components areunderneath the luggage compartment coverand cannot be seen unless the cover isremoved. See Installing and Removingthe Luggage Compartment Cover (page297).
CHECKING THE COOLANT
WARNING: Do not remove thecoolant reservoir cap when the vehicleis on or the cooling system is hot. Wait10 minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
WARNING: Do not put coolant inthe windshield washer reservoir. Ifsprayed on the windshield, coolant couldmake it difficult to see through thewindshield.
WARNING: Do not add coolantfurther than the MAX mark.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
Your vehicle has a battery cooling systemand a motor electrical cooling system. SeeUnder Hood Overview (page 325). Theluggage compartment covers need to beremoved in order to access the reservoirs.See Installing and Removing theLuggage Compartment Cover (page 297).
When the electric motor is cold, check theconcentration and level of the coolant atthe intervals listed in the scheduledmaintenance information. See ScheduledMaintenance (page 410).
Maintain coolant concentration within48% to 50%, which equates to a freezepoint between -29–-35°F (-34–-37°C).Check coolant concentration using arefractometer. We do not recommend theuse of hydrometers or coolant test stripsfor measuring coolant concentration.
Adding Coolant
It is very important to use predilutedcoolant approved to the correctspecification in order to avoid plugging thesmall passageways in the electric motorcooling system. See Cooling SystemCapacity and Specification (page 366).
Do not mix different colors or types ofcoolant in your vehicle. Mixing of coolantsor using an incorrect coolant may harm theelectric motor or cooling systemcomponents and may cause damage thatthe vehicle warranty may not cover.
Note:Automotive fluids are notinterchangeable.
Note:Do not use stop leak pellets, coolingsystem sealants, or non-specified additivesas they can cause damage to the electricmotor cooling or heating systems.
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Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCooling System Capacity andSpecification (page 366). Using water thathas not been deionized could contribute todeposit formation, corrosion and pluggingof the small cooling system passageways.
Note:Coolants marketed for all makes andmodels might not meet our specificationsand could cause damage to the coolingsystem. Resulting component damagecould void the vehicle warranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do thefollowing:
1.Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2.Add prediluted coolant approved tothe correct specification. See CoolingSystem Capacity and Specification(page 366).
3.Add enough prediluted coolant toreach the correct level.
4.Replace the coolant reservoir cap. Turnthe cap clockwise until it contacts thehard stop.
5.Check the coolant level in the coolantreservoir the next few times you driveyour vehicle. If necessary, add enoughprediluted coolant to bring the coolantlevel to the correct level.
If you have to add more than 1.1 qt (1 L) ofcoolant per month, have your vehiclechecked as soon as possible. Operatingyour vehicle with a low level of coolant canresult in overheating and possible electricmotor damage.
In case of emergency, you can add a largeamount of water without coolant in orderto reach a vehicle service location. In thisinstance, have qualified personnel do thefollowing as soon as possible:
1.Drain the cooling system.
2.Chemically clean the coolant system.
3.Refill with coolant.
Water alone, without coolant, can causedamage from corrosion, overheating orfreezing.
Do not use the following as a coolantsubstitute:
•Alcohol.
•Methanol.
•Brine.
•Any coolant mixed with alcohol ormethanol antifreeze.
Alcohol and other liquids can causedamage from overheating or freezing.
Do not add extra inhibitors or additives tothe coolant. These can be harmful andcompromise the corrosion protection ofthe coolant.
Recycled Coolant
We do not recommend the use of recycledcoolant, as an approved recycling processis not yet available.
Dispose of used coolant in an appropriatemanner. Follow your community'sregulations and standards for recycling anddisposing of automotive fluids.
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Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60%provides improved freeze pointprotection.
•Coolant concentrations above 60%decrease the overheat protectioncharacteristics of the coolant and maycause damage to the electric motor.
If you drive in extremely hot climates:
•You can decrease the coolantconcentration to 40%.
•A coolant concentration of 40%provides improved overheat protection.
•Coolant concentrations below 40%decrease the overheat and corrosionprotection characteristics of thecoolant and may cause damage to theelectric motor.
Coolant Change
Change the coolant at specific mileageintervals listed in the scheduledmaintenance information. Add predilutedcoolant approved to the correctspecification. See Cooling SystemCapacity and Specification (page 366).
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, seeyour authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to lowvoltage energy transfer feature that keepsthe 12 volt battery charged by the highvoltage battery. If the 12 volt battery levelis low, the high voltage battery transfersenergy to the 12 volt battery when thevehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the greenready to drive indicator isactivated, this indicates yourvehicle requires service. Have your vehiclechecked as soon as possible.
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12V BATTERY – INFORMATION MESSAGES
ActionMessage
Your vehicle has a 12 volt battery problem.We recommend having the battery systemchecked by an authorized EV dealer.
12V Battery Fault Service Soon
The electric vehicle range is reduced dueto the park and/or hazard lamps on whileyour vehicle was off.
Electric Range Reduced due to Park/HazardLamps On While Vehicle Off
Your vehicle has an electrical drain withinthe vehicle. Please check for any after-market devices that could be draining thebattery. If none are found, please have yourvehicle serviced by an authorized EV dealer.
Electrical System Drain Service Required
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle areproperly aimed at the assembly plant. Ifyour vehicle has been in an accident, havethe alignment of your headlamps checkedby an authorized dealer.
Headlamp Aiming Target
8 feet (2.4 meters)A
Center height of lamp to groundB
25 feet (7.6 meters)C
Horizontal reference lineD
Vertical Aim Adjustment
1.Park your vehicle on a level surfaceapproximately 25 ft (7.6 m) away froma vertical wall or screen.
2.Apply the parking brake.
3.Measure the height from the center ofyour headlamp to the ground.
Note:There may be an identifying mark onthe lens to help you locate the center of theheadlamp low beam light.
4.Mark a horizontal reference line on thewall or screen that is a minimum of 8 ft(2.4 m) long.
5.Switch the low beam headlamps onand open the hood.
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6.On the wall or screen you will observea flat zone of high intensity lightlocated at the top of the right handportion of the beam pattern. If the topedge of the high intensity light zone isnot at the horizontal reference line, theheadlamp will need to be adjusted.
Note:To see a clearer light pattern whileadjusting one headlamp, block the lightfrom the other headlamp.
7.Locate the vertical adjuster on eachheadlamp. Use a Phillips #2screwdriver to turn the adjuster eitherclockwise or counterclockwise toadjust the vertical aim of theheadlamp.
8.Repeat Steps 3 through 7 to adjust theother headlamp.
9.Close the hood and turn off the lamps.
EXTERIOR BULBS
EXTERIOR BULB SPECIFICATIONCHART
Your vehicle has LED lamps. These are notserviceable items. See an authorized dealerif they fail.
INTERIOR BULBS
INTERIOR BULB SPECIFICATIONCHART
Your vehicle has LED lamps. These are notserviceable items. See an authorized dealerif they fail.
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GENERAL INFORMATION
Your dealer has many quality productsavailable to clean your vehicle and protectits finishes.
CLEANING PRODUCTS
Materials
For best results, use the following productsor products of equivalent quality:
For additional information and assistance,we recommend that you contact anauthorized dealer.
SpecificationName
Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada)
ESR-M5B194-BMotorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada)
ESR-M14P4-AMotorcraft® Detail Wash, ZC-3-A (U.S. & Canada)
Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada)
WSS-M14P19-AMotorcraft® Premium Windshield Wash Concentrate withBitterant, ZC-32-B2 (U.S.)
WSS-M14P19-AMotorcraft® Premium Quality Windshield Washer Fluid, CXC-37-F/M (Canada)
Motorcraft® Professional Strength Carpet & Upholstery Cleaner,ZC-54 (U.S. & Canada)
ESR-M14P5-AMotorcraft® Premium Glass Cleaner, CXC-100 (Canada)
Motorcraft® Spot and Stain Remover, ZC-14 (U.S.)
ESR-M14P5-AMotorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.)
Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
CLEANING THE EXTERIORPRECAUTIONS
Immediately remove additive residuals,bird droppings, insect deposits and roadtar. These may damage your vehicle’spaintwork or trim over time.
Remove any exterior accessories, forexample antennas, before entering a carwash.
CLEANING HEADLAMPS ANDREAR LAMPS
We recommend that you only use cold orlukewarm water containing car shampooto clean the headlamps and the rearlamps.
Do not scrape the lamps.
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Do not wipe lamps when they are dry.
CLEANING WINDOWS AND WIPERBLADES
To clean the windshield and wiper blades:
•Clean the windshield with anon-abrasive glass cleaner.
Note:When cleaning the interior of thewindshield, avoid getting any glass cleaneron the instrument panel or door panels.Wipe any glass cleaner off these surfacesimmediately.
•Clean the wiper blades with washerfluid or water applied with a softsponge or cloth.
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.This can cause damage not covered by thevehicle Warranty.
CLEANING CHROME, ALUMINIUMOR STAINLESS STEEL
We recommend that you only use a carshampoo, a soft cloth and water onbumpers and other chrome, aluminium orstainless steel parts.
Note:For additional information andassistance, we recommend that you contactan authorized dealer.
Note:Rinse the area well after cleaning.
Note:Do not use abrasive materials, forexample steel wool or plastic pads, as theycan scratch these surfaces.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
CLEANING WHEELS
Only use a recommended wheel and tirecleaner to clean the wheels weekly. Foradditional information and assistance, werecommend that you contact anauthorized dealer.
1.Use a sponge to remove heavydeposits of dirt and brake dust.
2.Rinse well after cleaning.
Note:Do not apply a cleaning chemical towarm or hot wheel rims and covers.
If you intend on parking your vehicle for anextended period after cleaning the wheelswith a wheel cleaner, drive your vehicle fora few minutes before parking your vehicle.This reduces the risk of corrosion of thebrake discs, brake pads and linings.
Do not clean the wheels when they are hot.
Note: Some car washes could damagewheel rims and covers.
Note: Using non-recommended cleaners,harsh cleaning products, chrome wheelcleaners or abrasive materials coulddamage wheel rims and covers.
CLEANING STRIPES ORGRAPHICS
It is recommended to wash your vehicle byhand however, pressure washing may beused under the following conditions:
•Use a spray with a 40° wide sprayangle pattern.
•Keep the nozzle at a 12 in (305 mm)distance and 90° angle to yourvehicle's surface.
•Do not use water pressure higher than1,450 psi (10,000 kPa).
•Do not use water hotter than 167°F(75°C).
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