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•When the front passenger sensingsystem enables the front passengerfrontal airbag, the passenger airbagstatus indicator illuminates the onlamp.
If a person of adult size is sitting in the frontpassenger seat, but the passenger airbagstatus indicator off lamp is illuminated, itis possible that the person is not sittingproperly in the seat. If this happens:
•Switch your vehicle off and ask theperson to place the seat backrest in anupright position.
•Have the person sit upright in the seat,centered on the seat cushion, with theperson's legs comfortably extended.
•Restart your vehicle and have theperson remain in this position for abouttwo minutes. This allows the systemto detect that person and enable thepassenger frontal airbag.
•If the indicator off lamp remainsilluminated even after this, you shouldadvise the person to ride in the rearseat.
After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sit upright,leaning against the seat backrest, andcentered on the seat cushion, with theirfeet comfortably extended on the floor.
Sitting improperly can increase the chanceof injury in a crash event. For example, ifan occupant slouches, lies down, turnssideways, sits forward, leans forward orsideways, or puts one or both feet up, thechance of injury during a crash greatlyincreases.
If you think that the state of the passengerairbag status indicator lamp is incorrect,check for the following:
•Objects lodged underneath the seat.
•Objects between the seat cushion andthe center console.
•Objects hanging off the seat backrest.
•Objects stowed in the seat backrestmap pocket.
•Objects placed on the occupant's lap.
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat.
•Rear passenger feet and knees restingor pushing on the seat.
The listed conditions could cause theweight of a properly seated occupant tobe incorrectly interpreted by the frontpassenger sensing system. The person inthe front passenger seat could appearheavier or lighter due to the conditionslisted.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 63).
If the airbag readiness light is on, do thefollowing:
•Pull your vehicle over.
•Switch your vehicle off.
•Check for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction if found.
•Restart your vehicle.
•Wait at least two minutes and verifythat the airbag readiness light in theinstrument cluster is no longerilluminated.
•If the airbag readiness light in theinstrument cluster remains illuminated,there may be a problem due to thefront passenger sensing system.
Do not attempt to repair or service thesystem. Take your vehicle in for serviceimmediately.
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If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourCustomer Relationship Center. SeeContacting Us (page 15).
FRONT PASSENGER SENSINGSYSTEM PRECAUTIONS
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Any alteration ormodification to the front passenger seatmay affect the performance of the frontpassenger sensing system. This couldseriously increase the risk of injury ordeath.
WARNING: Do not stow objects inthe seatback map pocket or hangobjects off a seatback if a child is in thefront passenger seat. Do not placeobjects under the front passenger seator between the seat and the centerconsole. Check the passenger airbagindicator lamp for proper airbag status.Failure to follow these instructions mayinterfere with the front passenger seatsensing system and increase the risk ofserious injury.
FRONT PASSENGER SENSING SYSTEM INDICATORS
Passenger AirbagPassenger Airbag StatusIndicatorOccupant
DisabledOFF: IlluminatedEmpty
ON: Not Illuminated
DisabledOFF: IlluminatedChild
ON: Not Illuminated
EnabledOFF: Not IlluminatedAdult
ON: Illuminated
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CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or addingequipment to the front of your vehiclecould affect the performance of theairbag system, increasing the risk ofinjury. This includes the hood, bumpersystem, frame, front body structure, towhooks, hood pins, push bar andsnowplows.
Your vehicle has a collection of crash andoccupant sensors. These sensors provideinformation to the restraints controlmodule which activates the following:
•Front and rear seatbelt pretensioners.
•Driver airbag.
•Passenger airbag.
•Knee airbag(s).
•Front and rear seat mounted sideairbags.
•Adaptive steering column.
•Safety Canopy.
Based on the type of crash, the restraintscontrol module deploys the appropriatesafety devices.
The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. This module indicates thereadiness of the safety system bydisplaying a warning indicator light in theinstrument cluster. If the warning light isnot working, the system sounds a tone asa backup. Routine maintenance of theairbag is not required.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after youswitch the power on.
•The readiness light either flashes orstays on.
•You hear a series of five tones. Thetone pattern repeats periodically untilthe problem, the light or both arerepaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced immediately.Unless serviced, the system may notfunction properly in the event of a crash.
The fact that the seatbelt pretensionersor front airbags did not activate for bothfront seat occupants in a crash does notmean that something is wrong with thesystem. Rather, it means the restraintscontrol module determined the accidentconditions (crash severity, seatbelt usage)were not appropriate to activate thesesafety devices.
•The front airbags activate only infrontal and near-frontal crashes. Frontairbags may activate in rollovers, sideimpacts or rear impacts if the crashcauses sufficient frontal deceleration.
•The seatbelt pretensioners activate infrontal, near-frontal and side crashes,and in rollovers.
•The knee airbag deploys based oncrash severity and occupant conditions.
•The side airbags inflate in certain sideimpact crashes or rollover events. Sideairbags may activate in other types ofcrashes if the vehicle experiencessufficient sideways motion ordeformation.
•The Safety Canopy inflates in certainside impact crashes or rollover events.The Safety Canopy may activate inother types of crashes if the vehicleexperiences sufficient sideways motionor deformation, or a certain likelihoodof rollover.
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DISPOSING OF AIRBAGS
Contact your authorized dealer as soon aspossible. Airbags must be disposed of byqualified personnel.
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WHAT IS THE PEDESTRIAN
ALERT SYSTEM
Pedestrian Alert System Video Link
Due to the quiet operation of hybrid andelectric vehicles at low speeds, the systemcreates a subtle sound to alert pedestrians.
The system is on when your vehicle isrunning and not in park (P). Some soundmay be audible in the passengercompartment.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the battery shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag oractivate the battery shut-off. If aconnected cell phone sustains damage orloses its connection to SYNC during acrash, SYNC will search for and try toconnect to a previously paired cell phone.SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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•A connected Bluetooth® enabledphone must have adequate networkcoverage, battery power and signalstrength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number.
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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REMOTE CONTROL
LIMITATIONS
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Make sure a valid remote control is within3 ft (1 m) from the front door handles andrear of vehicle.
The system may not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access variousvehicle systems.
Note:The buttons on your remote may varydepending on the vehicle region or options.
One-Stage Unlocking
Press the button to unlock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Two-Stage Unlocking (If Equipped)
Press the button to unlock thedriver's door. Press the buttonagain within three seconds tounlock all doors. See Unlocking andLocking the Doors Using the RemoteControl (page 81).
Lock
Press the button to lock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Panic Alarm
Press the button to sound thepanic alarm. See Sounding thePanic Alarm (page 68).
Liftgate
Press the button twice to openthe liftgate.
SOUNDING THE PANIC ALARM
Press the button to sound thepanic alarm. Press the buttonagain or switch the vehicle on toturn it off.
Note:The panic alarm only operates whenthe vehicle is off.
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