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Note:Do not hang anything, for example abike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note:Do not leave the liftgate open whiledriving. This could damage the liftgate andits components.
Switching the Power Liftgate Onor Off
You can switch the power liftgate on or offthrough the vehicle settings on yourtouchscreen.
When switched off, the liftgate onlyunlatches and will not power open or close.
OPENING THE LIFTGATE USINGTHE REMOTE CONTROL
Press the button twice withinthree seconds.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note:Do not hang anything, for example abike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note:Do not leave the liftgate open whiledriving. This could damage the liftgate andits components.
OPENING THE HANDS-FREELIFTGATE (If Equipped)
Make sure you have the authorized devicewithin 3 ft (1 m) of the liftgate.
1.Stand behind your vehicle, and face theliftgate.
2.Move your foot, in a single-kick motion,without pausing, under and away fromthe rear bumper detection area.
3.The liftgate opens.
Avoid the following actions when using thehands-free opening feature:
•Making physical contact with thebumper.
•Holding your foot under the bumper.
•Sweeping your foot from side to side,or kicking at an odd angle.
Detection Zones
The detection area is in the center of therear bumper.
Note:Allow the power system to open theliftgate. Manually pulling the liftgate mayactivate the system’s obstacle detectionfeature and stop the power operation orreverse its direction, replicate a strut failure,or damage mechanical components.
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Note:Any physical actions that mimic akicking motion such as splashing water,trailer chains or vacuum hoses may causethe hands-free liftgate to activate. Switchthe power liftgate off through your vehiclesettings or keep the authorized device awayfrom the rear bumper detection area.
SETTING THE LIFTGATE
OPENING HEIGHT
1.Open the liftgate.
2.Stop the liftgate movement by pressingthe control button on the liftgate whenit reaches the desired height.
Note:Once the liftgate stops moving, youcan manually move it to the desired height.
3.Press and hold the control button onthe liftgate until a tone sounds,indicating programming is complete.
Note:You can only use the liftgate controlbutton to program the height.
Note:You cannot program the height if theliftgate position is too low.
4.The power liftgate now opens at theprogrammed height. To change theprogrammed height, repeat the steps.
Note:You can fully open the liftgate bymanually pushing it upward to themaximum open position if it opens in alower position.
Note:The system recalls the newprogrammed height until you reprogram it,even if you disconnect the battery.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROMINSIDE YOUR VEHICLE
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
With the transmission in park (P), accessthe liftgate settings on the touchscreen.
1.
Press the button on thetouchscreen.
2.Press CONTROLS.
3.
Press the liftgate icon.
Note: Make sure that you close the liftgatebefore operating or moving your vehicle,especially in an enclosure, like a garage ora parking structure. This could damage theliftgate and its components.
Note:Make sure the area behind yourvehicle is free from obstruction and thatthere is enough room for you to operate theliftgate. The liftgate could come intocontacts with objects too close to yourvehicle, for example a wall, garage door oranother vehicle. This could damage theliftgate and its components.
Note:Make sure that you fully close theliftgate to prevent cargo from falling out.
CLOSING THE LIFTGATE FROMOUTSIDE YOUR VEHICLE
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
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Press and release the liftgate button. Atone sounds when the liftgate begins toclose.
Note: Make sure that you close the liftgatebefore operating or moving your vehicle,especially in an enclosure, like a garage ora parking structure. This could damage theliftgate and its components.
Note: Make sure the area behind yourvehicle is free from obstruction and thatthere is enough room for you to operate theliftgate. Objects too close to your vehicle,for example a wall, garage door or anothervehicle may come into contact with themoving liftgate. This could damage theliftgate and its components.
Note:Make sure you fully close the liftgateto prevent cargo from falling out.
CLOSING THE LIFTGATE USINGTHE REMOTE CONTROL
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
Press the button twice withinthree seconds.
Note: Make sure that you close the liftgatebefore operating or moving your vehicle,especially in an enclosure, like a garage ora parking structure. This could damage theliftgate and its components.
Note: Make sure the area behind yourvehicle is free from obstruction and thatthere is enough room for you to operate theliftgate. Objects too close to your vehicle,for example a wall, garage door or anothervehicle may come into contact with themoving liftgate. This could damage theliftgate and its components.
Note:Make sure that you fully close theliftgate to prevent cargo from falling out.
CLOSING THE HANDS-FREELIFTGATE (If Equipped)
Make sure you have the authorized devicewithin 3 ft (1 m) of the liftgate.
1.Stand behind your vehicle, and face theliftgate.
2.Move your foot, in a single-kick motion,without pausing, under and away fromthe rear bumper detection area.
3.The liftgate closes.
Note:A tone sounds when the liftgatebegins to close.
Avoid the following actions when using thehands-free feature:
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•Making physical contact with thebumper.
•Holding your foot under the bumper.
•Sweeping your foot from side to side,or kicking at an odd angle.
Detection Zones
The detection area is in the center of therear bumper.
Note:Allow the power system to close theliftgate. Manually pushing the liftgate mayactivate the system’s obstacle detectionfeature and stop the power operation orreverse its direction, replicate a strut failure,or damage mechanical components.
STOPPING THE LIFTGATE
MOVEMENT
Note: Do not apply sudden excessive forceto the liftgate while it is in motion. Thiscould damage the power liftgate and itscomponents.
Note:Selections will vary depending onregion or options.
You can stop the liftgate movement bydoing any of the following:
•Pressing the liftgate control button onthe liftgate.
•Pressing the liftgate control buttoninside the vehicle.
•Pressing the liftgate button on theremote control twice.
•Pressing the liftgate button on anauthorized device.
•Moving your foot under and away fromthe center rear bumper in a single-kickmotion.
LIFTGATE OBSTACLE
DETECTION
Power Liftgate Obstacle Detection
Closing the Liftgate
The system stops when it detects anobstacle. A tone sounds and the systemreverses to open. Once you remove theobstacle, you can power close the liftgate.
Note:To prevent accidental obstacledetection, let the power liftgate closecompletely before you enter your vehicle.
Opening the Liftgate
The system stops when it detects anobstacle and a tone sounds. Once youremove the obstacle, you can continue tooperate the liftgate.
LIFTGATE –
TROUBLESHOOTING
LIFTGATE – WARNING LAMPS
Illuminates when the liftgate isnot completely closed.
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LIFTGATE – INFORMATION MESSAGES
ActionMessage
The liftgate is not completely closed. Close the liftgate.Liftgate Ajar
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LIFTGATE – FREQUENTLY ASKEDQUESTIONS
Why won't my power liftgate function?
It can happen in freezing conditions orwhen parking on downhill slopes. Makesure the power liftgate is enabled.Make sure the transmission is in park(P), ensure nothing is obstructing theliftgate path and there is not excessiveweight on the liftgate. If there arecontinued issues, the battery voltagemay be low or there may be othersystem issues. See an authorizeddealer.
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OPENING THE LIFTGATE
OPENING THE LIFTGATE FROMOUTSIDE YOUR VEHICLE
Press the control button to unlatch theliftgate and then lift to open.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note: Do not hang anything, for examplea bike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note: Do not leave the liftgate open whiledriving. This could damage the liftgate andits components.
OPENING THE LIFTGATE USINGTHE REMOTE CONTROL
Press the button twice withinthree seconds. The liftgateunlocks for 45 seconds, duringwhich time you can open the liftgate usingthe outside control button.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note:Do not hang anything, for example abike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note:Do not leave the liftgate open whiledriving. This could damage the liftgate andits components.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROMOUTSIDE YOUR VEHICLE
WARNING: It is extremelydangerous to ride in a cargo area, insideor outside of a vehicle. In a crash, peopleriding in these areas are more likely to beseriously injured or killed. Do not allowpeople to ride in any area of your vehiclethat is not equipped with seats andseatbelts. Make sure everyone in yourvehicle is in a seat and properly using aseatbelt. Failure to follow this warningcould result in serious personal injury ordeath.
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A handle is located inside the liftgate tohelp with closing.
Note:Make sure that you fully close theliftgate to prevent cargo from falling out.
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