Page 465 of 678
463
8
8-1. Essential information
When trouble arises
turning the engine switch to
ACC.
4 Vehicles with a smart entry &
start system: To stop the engine,
press and hold the engine
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
WA R N I N G
■If the engine has to be turned off while driving
●Power assist for the brakes and
steering wheel will be lost, making the brake pedal harder to depress
and the steering wheel heavier to
turn. Decelerate as much as possi- ble before turning off the engine.
●Vehicles without a smart entry & start system: Never attempt to
remove the key, as doing so will
lock the steering wheel.
Page 466 of 678

4648-1. Essential information
If the door can be opened, open
the door and exit the vehicle.
If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
If the window can be opened,
exit the vehicle through the win-
dow.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
opened from the inside due to
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power
windows will not operate, the engine stop, and the vehicle may not be able to
get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle.
Laminated glass cannot be shattered
with an emergency hammer*. Tempered glass is used in the windows
on this vehicle.*: Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer or aftermarket acces-
sory manufacturer for further informa-
tion about an emergency hammer.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.
WA R N I N G
■Caution while driving
Do not drive on roads where the roads may be submerged or the water
may be rising. Otherwise the vehicle
may be damaged and cannot move, as well as become flooded and set a
drift, which may lead to death.
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465
8
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Vehicles with electric parking brake:
Turn automatic mode off. ( P.174)
From the rear
Use a towing dolly under the front
wheels.
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or commercial
towing service, using a
wheel-lift type truck or flatbed
truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
WA R N I N G
Observe the following precautions.
Failure to do so may result in death or serious injury.
Page 468 of 678

4668-2. Steps to take in an emergency
If your vehicle is transported by a
flatbed truck, it should be tied down
at the locations shown in the illus-
tration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
If you cannot tie down the vehicle
using the method above, use tire
WA R N I N G
■When towing the vehicle
Be sure to transport the vehicle with
the front wheels raised or with all four wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain and related parts may be damaged.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift
type truck
●Vehicles without smart entry & start
system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed. The steering lock mecha-
nism is not strong enough to hold
the front wheels straight.
●Vehicles with smart entry & start
system: Do not tow the vehicle from the rear when the engine switch is
off. The steering lock mechanism is
not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-
ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-
aged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
Using a flatbed truck
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467
8
8-2. Steps to take in an emergency
When trouble arises
strapping belts.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for at most 80 km (50 miles) at
under 30 km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
For vehicles with a Multidrive, only
the front towing eyelet may be
used.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
(if equipped) and towing eyelet.
( P.484, 499)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
NOTICE
■Using a flatbed truck
Do not overly tighten the tie downs or the vehicle may be damaged.
Emergency towing
Emergency towing proce-
dure
Page 470 of 678

4688-2. Steps to take in an emergency
5Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle
body.
6 Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the
engine switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Vehicles with electric parking brake:
Turn automatic mode off. P. 1 7 4
When the shift lever cannot be shifted
(vehicles with a Multidrive): P. 1 6 6
■While towing
If the engine is not running, the power
assist for the brakes and steering will
not function, making steering and brak- ing more difficult.
■Wheel nut wrench
Vehicles with wheel nut wrench: Wheel
nut wrench is installed in trunk. ( P.482, 498)
WA R N I N G
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■While towing
●When towing using cables or chains, avoid sudden starts, etc.
which place excessive stress on the
towing eyelets, cables or chains. The towing eyelets, cables or
chains may become damaged, bro-
ken debris may hit people, and cause serious damage.
●Vehicles without smart entry & start system: Do not tu rn the engine
switch to the “LOCK” position.
There is a possibility that the steer-
ing wheel is locked and cannot be operated.
●Vehicles with smart entry & start system: Do not turn the engine
switch off.
There is a possibility that the steer- ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eye-
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the
suspension components.
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469
8
8-2. Steps to take in an emergency
When trouble arises
Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Engine coolant temperature
gauge needle continually points
higher than normal.
Changes in exhaust sound
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Pinging or other noises related to
the engine
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms
Page 472 of 678
4708-2. Steps to take in an emergency
Follow the procedure below to
restart the engine after the system
is activated.
1 Turn the engine switch to ACC
or OFF.
2 Restart the engine.
Fuel pump shut off sys-
tem
To minimize the risk of fuel
leakage when the engine stalls
or when an airbag inflates
upon collision, the fuel pump
shut off system stops the sup-
ply of fuel to the engine.
Restarting the engine
NOTICE
■Before starting the engine
Inspect the ground under the vehicle. If you find that fuel has leaked onto
the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.