2021 RAM PROMASTER CITY Owners Manual

CUSTOMER ASSISTANCE263
Mexico
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
Telecommunication Devices for the Deaf (TDD)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA
US LLC by dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the FCA US LLC's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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264CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar® original equipment parts &
accessories and factory filled fluids are
available from an authorized dealer. They are
recommended for your vehicle to keep it
operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment.

21_VM_OM_EN_USC_t.book Page 264

CUSTOMER ASSISTANCE265
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner’s Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:
1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
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266
INDEX
A
Adding Engine Coolant (Antifreeze)............... 228Additives, Fuel............................................... 257Advance Phone Connectivity......................... 118Air BagAir Bag Operation...................................... 163Driver Knee Air Bag................................... 164Enhanced Accident Response......... 168, 212Event Data Recorder (EDR)....................... 212Front Air Bag............................................. 162If Deployment Occurs................................ 167Knee Impact Bolsters................................ 164Maintaining Your Air Bag System.............. 169Maintenance............................................. 169Transporting Pets...................................... 184Air Bag Light........................................... 49, 186Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................. 224Air Conditioner Maintenance......................... 225Air Conditioner Refrigerant............................ 225Air Conditioner System.................................. 225Air Conditioning Filter...................................... 34Air Conditioning, Operating Tips................ 33, 34Air Filter......................................................... 224
Air PressureTires......................................................... 242AlarmSecurity Alarm............................................. 13Alterations/ModificationsVehicle........................................................... 8Antifreeze (Engine Coolant)................. 228, 259Disposal................................................... 229Anti-Lock Brake System (ABS)...................... 145Anti-Lock Warning Light................................... 52Assist, Hill Start............................................. 148Audio Settings............................................... 105Audio Systems (Radio)..................................... 86Auto Down Power Windows............................. 35Automatic Transmission........................... 62, 63Adding Fluid..................................... 232, 261Fluid And Filter Change............................ 232Fluid Change............................................ 232Fluid Level Check............................ 231, 232Fluid Type........................................ 231, 261Special Additives...................................... 232Auxiliary Electrical Outlet (Power Outlet).......... 40Axle Fluid...................................................... 261
B
Battery................................................... 50, 222Charging System Light.................................50Keyless Key Fob Replacement....................11Belts, Seat.................................................... 185BluetoothConnecting To A Particular Mobile Phone Or Audio Device After Pairing
................ 114Body Builders Guide........................................... 7Body Mechanism Lubrication........................ 225B-Pillar Location............................................ 239Brake Assist System..................................... 146Brake Fluid.................................................... 261Brake System....................................... 230, 255Anti-Lock (ABS)......................................... 145Fluid Check...................................... 231, 261Master Cylinder........................................ 231Parking........................................................60Warning Light...............................................49Brake, Parking.................................................60Brake/Transmission Interlock..........................63Bulb Replacement........................................ 213Bulbs, Light.......................................... 187, 213

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267
C
Camera, Rear
.................................................. 73Capacities, Fluid............................................ 259Caps, Filler Fuel............................................................. 74Oil (Engine)................................................ 221Power Steering............................................ 68Radiator (Coolant Pressure)...................... 229Car Washes................................................... 252Carbon Monoxide Warning.................. 185, 258Cargo Area Cover............................................. 38Cargo Compartment........................................ 38Cargo Tie-Downs.............................................. 38Cellular Phone............................................... 143Certification Label........................................... 75Chains, Tire.................................................... 249Changing A Flat Tire....................................... 194Chart, Tire Sizing............................................ 235Check Engine Light (Malfunction Indicator
Light)............................................................... 57Checking Your Vehicle For Safety.................. 185Checks, Safety............................................... 185Child Restraint............................................... 170Child RestraintsBooster Seats............................................ 173Child Seat Installation..................... 180, 183How To Stow An unused ALR Seat Belt..... 178Infant And Child Restraints....................... 171
Locating The LATCH Anchorages.............. 177Lower Anchors And Tethers For Children.. 175Older Children And Child Restraints......... 172Seating Positions...................................... 174Clean Air Gasoline......................................... 256CleaningWheels..................................................... 248Climate Control................................................ 31Cold Weather Operation.................................. 58Compact Spare Tire...................................... 247Contract, Service.......................................... 263Cooling Pressure Cap (Radiator Cap)............ 229Cooling System............................................. 227Adding Coolant (Antifreeze)...................... 228Coolant Level............................................ 230Cooling Capacity....................................... 259Disposal Of Used Coolant......................... 229Drain, Flush, And Refill............................. 228Inspection........................................ 228, 230Points To Remember................................ 230Pressure Cap............................................ 229Radiator Cap............................................ 229Selection Of Coolant (Antifreeze)..... 228, 259Corrosion Protection..................................... 252Cruise Light...................................................... 55Customer Assistance.................................... 262Customer Programmable Features.................. 87Cybersecurity................................................... 86
D
Dealer Service............................................... 223Defroster, Windshield................................... 186Deleting A Phone........................................... 114Diagnostic System, Onboard............................56DipsticksOil (Engine)............................................... 222Power Steering............................................68Disable Vehicle Towing................................. 211Disconnecting............................................... 114DisposalAntifreeze (Engine Coolant)...................... 229Disturb.......................................................... 117Door Ajar..........................................................51Door Ajar Light.................................................51Door Locks.......................................................14Doors...............................................................14Driver’s Seat Back Tilt......................................17DrivingThrough Flowing, Rising, Or Shallow Standing Water
.......................................84
E
Electric Brake Control System....................... 146Electric Remote Mirrors...................................26Electrical Outlet, Auxiliary (Power Outlet).........40Electronic Range Select (ERS).........................67Electronic Stability Control (ESC)................... 14611

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268
Electronic Throttle Control Warning Light
........ 51Emergency, In Case Of Freeing Vehicle When Stuck...................... 209Jacking...................................................... 194Jump Starting............................................ 204Towing....................................................... 211Emission Control System Maintenance........... 57Engine........................................................... 221Air Cleaner................................................. 224Block Heater............................................... 59Break-In Recommendations........................ 60Checking Oil Level..................................... 222Coolant (Antifreeze)................................... 259Cooling...................................................... 227Exhaust Gas Caution....................... 185, 258Fails To Start............................................... 59Flooded, Starting......................................... 59Jump Starting............................................ 204Oil.................................................... 223, 259Oil Filler Cap.............................................. 221Oil Filter..................................................... 224Oil Selection.................................... 223, 259Oil Synthetic.............................................. 224Overheating............................................... 207Starting....................................................... 58Enhanced Accident Response
Feature................................................ 168, 212Ethanol.......................................................... 257Exhaust Gas Cautions.......................... 185, 258Exhaust System................................... 185, 226Exterior Lights......................................... 27, 187
F
Filters
Air Cleaner
................................................ 224Air Conditioning........................................... 34Engine Oil........................................ 224, 259Engine Oil Disposal................................... 224FlashersHazard Warning........................................ 188Turn Signals.......................................55, 187Flooded Engine Starting................................... 59Fluid Capacities............................................ 259Fluid Leaks................................................... 187Fluid Level ChecksBrake........................................................ 231Engine Oil................................................. 222Power Steering............................................ 68Fluid, Brake.................................................. 261Fog Lights........................................................ 28Fold-Flat Seats................................................. 17Four-Way Hazard Flasher.............................. 188Freeing A Stuck Vehicle................................ 209Fuel............................................................... 256Additives................................................... 257Clean Air................................................... 256Ethanol..................................................... 257Filler Cap (Gas Cap)..................................... 74Gasoline................................................... 256Materials Added....................................... 257Methanol.................................................. 257
Octane Rating.................................. 256, 259Specifications........................................... 259Tank Capacity........................................... 259Fuses............................................................ 188
G
Gas Cap (Fuel Filler Cap)..................................74Gasoline, (Fuel)............................................. 256Gasoline, Clean Air........................................ 256Gasoline, Reformulated................................ 256Gear Ranges....................................................64Gear Selector Override.................................. 209Glass Cleaning.............................................. 254Gross Axle Weight Rating.......................... 76, 77Gross Vehicle Weight Rating.....................76, 77GuideBody Builders................................................. 7GVWR...............................................................76
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
.......................................84Hazard Warning Flashers.............................. 188Head Restraints...............................................21HeadlightsCleaning.................................................... 252Passing........................................................28Switch..........................................................27

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269
Heated Seats
................................................... 20Heater, Engine Block....................................... 59Hill Start Assist.............................................. 148Hitches Trailer Towing.............................................. 78Hood Prop........................................................ 37Hood Release.................................................. 37
I
Ignition............................................................ 12Key....................................................... 10, 12Switch......................................................... 12Ignition Key Removal....................................... 12Immobilizer (Sentry Key).................................. 12Inside Rearview Mirror..................................... 25Instrument Cluster.................................... 43, 44Descriptions................................................ 55Display........................................................ 44Display Controls.......................................... 45Engine Oil Reset.......................................... 46Instrument Panel Lens Cleaning.................... 253Interior And Instrument Lights......................... 29Interior Appearance Care............................... 253Interior Lights.................................................. 29iPod Control..................................................... 40iPod/USB/MP3 Control................................... 40Bluetooth Streaming Audio......................... 40
J
Jack Location................................................ 194Jack Operation.............................................. 194Jacking And Tire Changing............................ 194Jump Starting............................................... 204
K
Key FobProgramming Additional Key Fobs
............... 11Key Fob Battery Service (Remote Keyless
Entry)............................................................... 11Key Fob Programming (Remote Keyless
Entry)............................................................... 11Keys................................................................. 10Replacement............................................... 11Sentry (Immobilizer).................................... 12
L
Lane Change Assist......................................... 28Lap/Shoulder Belts....................................... 155Latches......................................................... 187Hood............................................................ 37Leaks, Fluid.................................................. 187Life Of Tires................................................... 245Light Bulbs........................................... 187, 213Lights............................................................ 187Air Bag................................................49, 186Brake Assist Warning............................... 147
Brake Warning.............................................49Bulb Replacement.................................... 213Cruise..........................................................55Daytime Running.........................................27Engine Temperature Warning......................51Exterior.............................................. 27, 187Hazard Warning Flasher........................... 188Headlights...................................................27Interior.........................................................29Malfunction Indicator (Check Engine)..........54Park......................................................28, 55Passing........................................................28Seat Belt Reminder.....................................52Service...................................................... 213Tire Pressure Monitoring (TPMS).............. 149Traction Control........................................ 147Turn Signals....................................... 55, 187Warning Instrument Cluster Descriptions.....................................51, 55Loading Vehicle......................................... 75, 76Capacities....................................................76Tires.......................................................... 239LocksPower Door..................................................14Low Tire Pressure System............................. 149Lubrication, Body.......................................... 225Lug Nuts/Bolts.............................................. 25511

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270
M
Maintenance Free Battery
............................. 222Maintenance Schedule.................................. 217Malfunction Indicator Light (Check
Engine)..................................................... 54, 57Manual Service...................................................... 264Master CylinderBrakes....................................................... 231Methanol....................................................... 257Mirrors............................................................. 25Electric Powered......................................... 26Electric Remote........................................... 26Exterior Folding........................................... 25Outside........................................................ 25Rearview..................................................... 25Modifications/AlterationsVehicle.......................................................... 8Monitor, Tire Pressure System....................... 149Mopar Parts................................................... 264
N
New Vehicle Break-In Period............................ 60
O
Occupant Restraints...................................... 153Octane Rating, Gasoline (Fuel)............ 256, 259Oil Change Indicator........................................ 46Reset........................................................... 46
Oil Filter, Change.......................................... 224Oil Filter, Selection........................................ 224Oil Pressure Light............................................. 51Oil Reset.......................................................... 46Oil, Engine............................................ 223, 259Capacity.................................................... 259Checking................................................... 222Dipstick.................................................... 222Disposal................................................... 224Filter................................................ 224, 259Filter Disposal........................................... 224Identification Logo.................................... 223Materials Added To.................................. 224Pressure Warning Light............................... 51Recommendation............................ 223, 259Synthetic.................................................. 224Viscosity................................................... 259Onboard Diagnostic System............................. 56Operating Precautions..................................... 56Operator ManualOwner's Manual........................................ 264Outside Rearview Mirrors................................ 25Overheating, Engine...................................... 207
P
Paint Care..................................................... 252Parking Brake.................................................. 60ParkSense System, Rear................................. 70Passing Light................................................... 28
Personal Settings.............................................87Pets............................................................... 184Phone Mode.................................................. 109Placard, Tire And Loading Information.......... 239PowerMirrors.........................................................26Steering................................................67, 68Windows......................................................35Power Steering Fluid..................................... 261Pregnant Women And Seat Belts.................. 159Preparation For Jacking....................... 194, 196PretensionersSeat Belts................................................. 159
R
Radial Ply Tires.............................................. 243Radiator Cap (Coolant Pressure Cap)............ 229Radio Operation............................................ 143Rear Camera....................................................73Rear ParkSense System...................................70Recreational Towing.........................................83Reformulated Gasoline................................. 256Refrigerant.................................................... 225Release, Hood..................................................37Reminder, Seat Belt...................................... 154Remote Keyless EntryProgramming Additional Key Fobs...............11Remote Sound System (Radio) Controls....... 142Replacement Bulbs....................................... 213

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