2013 TOYOTA SIENNA Owners Manual

When trouble arises5
737
SIENNA_OM_OM45472U_(U)
5-1. Essential informationEmergency flashers ......... 738
If your vehicle needs to be towed .................... 739
If you think something is wrong ......................... 743
Fuel pump shut off system ........................... 744 5-2. Steps to take in
an emergency
If a warning light turns on or a warning
buzzer sounds... ............ 745
If a warning message is displayed .................... 760
If you have a flat tire (vehicles with run-flat
tires) ............................... 761
If you have a flat tire (vehicles with standard
tires) ............................... 763
If the engine will not start ................................ 778
If the shift lever cannot be shifted from P ............ 780
If you lose your keys ........ 782
If the electronic key does not operate properly....... 783
If the battery is discharged ..................... 786
If your vehicle overheats ....................... 791
If the vehicle becomes stuck .............................. 794
If your vehicle has to be stopped in an
emergency ..................... 796

738
SIENNA_OM_OM45472U_(U)
5-1. Essential information
Emergency flashers
NOTICE
■To prevent battery discharge
Do not leave the emergency flashers on longer than necessary when the
engine is not running.
Use the emergency flashers if th e vehicle malfunctions or is
involved in an accident.
Press the switch to flash all
the turn signal lights. To turn
them off, press the switch
once again.

5
When trouble arises
739
5-1. Essential information
SIENNA_OM_OM45472U_(U)
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transaxle. Contact
your Toyota dealer before towing.
● The engine is running but the vehicle will not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commercia l towing service, using a wheel-lift
type truck or flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing your vehicle with a wheel-lift type truck from
the front, the vehicle’s rear wheels and axles must be in good condi-
tions. ( P. 740, 742)
If they are damaged, use a towing dolly or flat bed truck.
AWD models: If towing your vehicle with a wheel-lift type truck, use a
towing dolly. (P. 740, 742)

740 5-1. Essential information
SIENNA_OM_OM45472U_(U)
Towing with a sling-type truckDo not tow with a sling type truck
to prevent body damage.
Towing with a wheel-lift type truckFrom the front (2WD models) Release the parking brake.

5
When trouble arises
741
5-1. Essential information
SIENNA_OM_OM45472U_(U)
From the front (AWD models)
Use a towing dolly under the rear
wheels.
From the rear Use a towing dolly under the
front wheels.
Using a flatbed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.

742 5-1. Essential information
SIENNA_OM_OM45472U_(U)
NOTICE
■To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent causing serious damage to the transaxle and Active Torque
Control 4WD system (AWD models) wh en towing using a wheel-lift type
truck
■ To prevent damaging the vehicle wh en towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent causing serious damage to the
Active Torque Control 4WD system (AWD models) and transaxle. ( P. 391)
2WD models: Never tow this vehicle from
the rear with the front wheels on the
ground. This may cause serious damage
to the transaxle. If towing from the rear,
use a towing dolly.
AWD models: Never tow this vehicle with
any of the wheels on the ground. This
may cause serious damage to the tran-
saxle and Active Torque Control 4WD
system. Use a towing dolly.
ITN51N007
ITN51N008

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When trouble arises
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5-1. Essential information
SIENNA_OM_OM45472U_(U)
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature g auge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor

744
5-1. Essential information
SIENNA_OM_OM45472U_(U)
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without a smart key system
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
Vehicles with a smart key system Turn the “ENGINE START STOP” switch to ACCESSORY
mode or turn it off.
Restart the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or when
an airbag inflates upon collision , the fuel pump shut off system
stops the supply of fuel to the engine.
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