2011 MITSUBISHI LANCER SPORTBACK Owners Manual

8-2 Customer assistance/Reporting Safety Defects
8Consumer information (For vehicles sold in
U.S.A.)
N01047100100
This information is provided in compliance with the require-
ments of the National Highway Traffic Safety Administration,
Department of Transportation. It provides the purchasers
and/or prospective purchasers with information on reporting
safety defects. Uniform tire quality gradingDOT quality grades - All passenger vehicle tires must conform
to Federal Safety Requirements in addition to these grades. The
specific grade rating in each grade category is shown on the
side wall of the tires on your vehicle. Treadwear The treadwear grade is a comparative rating based on the wear
rate of the tire when tested under controlled conditions on a
specified government test course. For example, a tire graded
150 would wear one and one-half (1
1/2) times as well on the
government course as a tire graded 100. The relative perfor-
mance of tires depends upon the actual conditions of their use,
however, and may depart significantly from the norm due to
variations in driving habits, service practices and differences in
road characteristics and climate.
Traction AA, A, B, C The traction grades, from highest to lowest, are AA, A, B and
C. Those grades represent the tire’s ability to stop on wet pave-
ment as measured under controlled conditions on specified
government test surfaces of asphalt and concrete. A tire
marked C may have poor traction performance.
Temperature A, B, CThe temperature grades are A (the highest), B and C, represent-
ing the tire’s resistance to the generation of heat and its ability
to dissipate heat when tested under controlled conditions on a
specified indoor laboratory test wheel. Sustained high tempera-
ture can cause the material of the tire to degenerate and reduce
tire life, and excessive temperature can lead to sudden tire fail-
ure. The grade C corresponds to a level of performance which
all passenger car tires must meet under the Federal Motor Vehi-
cle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel than the
minimum required by law.
WA R N I N G
!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
WA R N I N G
!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, underinflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
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Customer assistance/Reporting Safety Defects
8-3
8 Reporting Safety Defects
N01047200420
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mitsub-
ishi Motors Corporation.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy cam-
paign. However, NHTSA cannot become involved in indi-
vidual problems between you, your dealer, or Mitsubishi
Motors Corporation.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
You can also obtain other information about motor vehicle
safety from http://www.safercar.gov.
For vehicles sold in U.S.A.To contact Mitsubishi Motors North America, Inc. call 1-
888-648-7820 or write to:For vehicles sold in CanadaIf you live in Canada, and you believe that your vehicle has
a safety defect, you should immediately notify Transport
Canada, in addition to notifying Mitsubishi Motor Sales of
Canada, Inc. You may write to:
To contact Mitsubishi Motor Sales of Canada, Inc. call 1-
888-576-4878 or write to: NHTSA Headquarters
1200 New Jersey Avenue, SE
West Building
Washington, DC 20590Mitsubishi Motors North America, Inc.
Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Mitsubishi Motor Sales of Canada, Inc.
Customer Relations Department
P.O. Box 41009
4141 Dixie Road
Mississauga, ON L4W 5C9
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8-4 Customer assistance/Reporting Safety Defects
8
For vehicles sold in Puerto RicoTo contact Mitsubishi Motor Sales of Caribbean, Inc.
call 1-800-981-0452 or write to:For vehicles sold in GuamTo contact Triple J Enterprises Inc.
call (671)649-3673 or write to:For vehicles sold in SaipanTo contact Triple J Motors
call (670)234-7133 or write to:
For vehicles sold in American SamoaTo contact Pacific Marketing Inc.
call 684(699)9140 or write to:
Mitsubishi Motor Sales of Caribbean, Inc.
Customer Service Department
P.O. Box 192216
SAN JUAN PR 00919-2216
Triple J Enterprises, Inc.
P.O. Box 6066
TAMUNING
GUAM 96931
Triple J Motors
P.O. Box 500487
SAIPAN, MP96950-0487Pacific Marketing, Inc.
P.O. Box 698
PAGO PAGO,
AMERICAN SAMOA AS, 96799
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Customer assistance/Reporting Safety Defects
8-5
8 Important facts to know in case of an acci-
dent
N01047300229
We hope you will never be involved in an accident, but there is
always that potential danger. So, please be sure to buckle up
and drive safely. In the event of an accident
Remain calm.

Check for injuries. Report all injuries to the police, and, if
necessary, call for an ambulance.

Record all the details of the accident. This will provide
you with accurate records of the accident for discussions
with your insurance company and other persons who may
be acting on your behalf. Key information to discuss with your insurance
company
Understand your repair estimate before approving repairs.

Choosing the repair shop and the brands of parts that they
use on your vehicle is your decision.

Ask for genuine Mitsubishi Motors parts. Many times, to
save money, your insurance company will recommend
imitation parts that do not meet the original specifications
of fit, finish, corrosion resistance or workmanship. Mitsubishi Motors built-in protection The strength and integrity built into your Mitsubishi vehicle is
the result of a specific design referred to as “Energy Manage-
ment”. Individual body parts are designed to act as one unit in
the event of an accident. Shock waves are absorbed by protec-
tive panels or are channeled around the passenger compart-ment. This important feature is possible because high tensile
steel is used in Mitsubishi Motors panels and structural parts,
something that cannot be guaranteed by the manufacturers of
imitation parts. All Genuine Mitsubishi Motors body panels
and support brackets are designed and constructed as important
protection features in the event of an accident. By replacing
body parts with imitations, your vehicle may no longer meet
original equipment specifications.
Consumer rights (For vehicles sold in U.S.A.)As a consumer requesting repair on your vehicle, you have
consumer rights. Across the country, State Insurance Commis-
sioners have begun considering rules on the use of non-OEM
parts. This could mean that repair shops will have to disclose to
the consumer, when they intend to use non-OEM parts. Since
regulations are not consistent on this point, remember you have
a choice. So, if you want genuine Mitsubishi Motors parts, you
may have to specifically request them. Make certain your
insurance company understands imitations are not to be used in
the repair of your vehicle. You deserve the best genuine Mit-
subishi Motors parts. Genuine Mitsubishi Motors partsGenuine Mitsubishi Motors parts are built with the high quality
and durability standards you expect. Genuine Mitsubishi
Motors replacements parts are your guarantee that your vehicle
will have all the technological advantages and maintain the
style and protection of a brand new Mitsubishi Motors.
Remember to ask for genuine Mitsubishi Motors parts.
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9
Specifications
Vehicle labeling . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 2
Vehicle dimensions . . . . . . . . . . . . . . . . . . . . . . . .9- 6
Vehicle weights . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 7
Engine specifications . . . . . . . . . . . . . . . . . . . . . . .9- 8
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 9
Tires and wheels. . . . . . . . . . . . . . . . . . . . . . . . . . .9- 9
Refill capacities . . . . . . . . . . . . . . . . . . . . . . . . . . .9- 10
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9-2 Specifications
9Vehicle labeling
N01147400670
Keep a record of the chassis number and vehicle identification
number. Such information will assist the police if your vehicle
is stolen.
1 - Vehicle emission control information labelThe vehicle emission control information label is affixed on the
inside panel of the engine hood.2 - Vehicle identification number plateThe vehicle identification number is stamped on the plate riv-
eted to the left front corner of the dashboard. It is visible from
outside of the vehicle through the windshield.3 - Air conditioning labelThe air conditioning label is affixed on the inside panel of the
engine compartment.
Except for vehicles with turbocharger
Vehicles with turbocharger
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Specifications
9-3
9
4 - Vehicle information code plateThe vehicle information code plate is located on the front pas-
senger door sill.
Chassis numberThe chassis number is stamped on the floor under the front pas-
senger seat. It is visible by pulling back the carpet flap as
shown in the illustration.
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