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Miles65,000 70,000 75,000 80,000 85,000 90,000
(Kilometers) (104 000) (112 000) (120 000) (128 000) (136 000) (144 000)
[Months] [78] [84] [90] [96] [102] [108]
Change engine oil and engine oil filter. XXXX X X
Rotate tires. XXXX X X
Inspect the brake linings. X
Adjust parking brake on vehicles equipped
with four-wheel disc brakes. X
Replace the engine air cleaner filter.* X
Replace the spark plugs. X
Inspect the tie rod ends and boot seals. X
Inspect the PCV valve, and replace if
necessary.* X
Replace the make-up air filter.* X
Adjust the generator drive belt tension. X
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Miles95,000 100,000 105,000 110,000 115,000 120,000
(Kilometers) (152 000) (160 000) (168 000) (176 000) (184 000) (192 000)
[Months] [114] [120] [126] [132] [138] [144]
Change engine oil and engine oil filter. X X X X X X
Rotate tires. X X X X X X
Inspect the brake linings. XX
Adjust parking brake on vehicles equipped
with four-wheel disc brakes. X
Replace the engine air cleaner filter.* X
Replace the spark plugs and ignition cables. X
Replace the generator belt. X
Inspect the tie rod ends and boot seals. X
Replace the make-up air filter.* X
Replace the power steering/air conditioner
belt. X
Flush and replace the engine coolant if not
done at 60 months. X
Replace the engine timing belt. X
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Miles125,000 130,000 135,000 140,000 145,000 150,000
(Kilometers) (200 000) (208 000) (216 000) (224 000) (232 000) (240 000)
[Months] [150] [156] [162] [168] [174] [180]
Change engine oil and engine oil filter. X X X X X X
Rotate tires. X X X X X X
Inspect the brake linings. X
Adjust parking brake on vehicles equipped
with four-wheel disc brakes. X
Replace the engine air cleaner filter.* X
Replace the spark plugs. X
Inspect the tie rod ends and boot seals. X
Replace the make-up air filter.* X
Adjust the generator drive belt tension. X
* This maintenance is recommended by the manufacturer
to the owner but is not required to maintain the emis-
sions warranty.
‡ This maintenance is not required if previously replaced. Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all
receipts.
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WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
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Page 381 of 410
IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 381
▫ Prepare For The Appointment ........... 381
▫ Prepare A List ...................... 381
▫ Be Reasonable With Requests ............ 381
If You Need Assistance ................. 381
▫ Chrysler LLC Customer Center .......... 382
▫ Chrysler Canada Inc. Customer Center ..... 382
▫ In Mexico Contact .................... 382 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 383
▫ Service Contract ..................... 383
Warranty Information (U.S. Vehicles Only) .... 384
MOPAR Parts....................... 384
Reporting Safety Defects ................ 384
▫ In The 50 United States And Washington,
D.C. .............................. 384
▫ In Canada ......................... 385
Publication Order Forms ................ 385
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Department Of Transportation Uniform Tire
Quality Grades ........................ 387
▫ Treadwear ......................... 387 ▫
Traction Grades ..................... 387
▫ Temperature Grades .................. 388
380 IF YOU NEED CONSUMER ASSISTANCE
Page 383 of 410

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 381
Page 384 of 410

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
382 IF YOU NEED CONSUMER ASSISTANCE