2019 TOYOTA SUPRA Owners Manual

9
1
Supra Owner's Manual1-1. NOTES
NOTES
This data includes, for example:
• Status messages of the vehicle
and its individual components,
for example wheel rotation
speed, wheel speed, decelera-
tion, lateral acceleration, fas-
tened seat belt indicator.
• Ambient conditions, for example
temperature, rain sensor signals.
The data is only processed within
the vehicle itself and is usually tran-
sient. The data is not saved after
the vehicle is switched off.
Electronic parts, for example con-
trol devices and vehicle keys, con-
tain components for saving
technical information. Information
on vehicle condition, component
load, maintenance requirements,
events or errors can be saved tem-
porarily or permanently.
This information generally docu-
ments the condition of a compo-
nent, a module, a system or its
environment, for example:
• Operating states of system com-
ponents, for example, fill levels,
tyre inflation pressure, battery
status.
• Malfunctions and faults of impor-
tant system components, for
example, lights and brakes.
• Responses of the vehicle to par-
ticular driving situations, for
example triggering of an airbag,
activation of the drive stability
control systems.
• Information on vehicle-damag-ing events.
The data is required so that the
control units can perform their func-
tions. It is also used for detecting
and rectifying malfunctions, and
helps the vehicle manufacturer to
optimise vehicle functions.
The majority of this data is transient
and is only processed within the
vehicle itself. Only a small propor-
tion of the data is stored in event or
error memories in response to spe-
cific circumstances.
When service work is being carried
out, for example repairs, service
operations, warranty work and
quality assurance measures, this
technical information can be read
out from the vehicle together with
the vehicle identification number.
Any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer can read out the
information. The legally required
on-board diagnostics (OBD) socket
in the vehicle is used to read out
the data.
The data is collected, processed
and used by the relevant organisa-
tions in the service network. The
data documents the technical con-
ditions of the vehicle and helps in
locating errors, complying with war-
ranty obligations and improving
quality.
Furthermore, the manufacturer has
product monitoring obligations to
meet in line with product liability

10
Supra Owner's Manual1-1. NOTES
law. To fulfil these obligations, the
vehicle manufacturer requires tech-
nical data from the vehicle. Data
from the vehicle can also be used
to check customer warranty claims.
Error and event memories in the
vehicle can be reset when any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer performs repair or servic-
ing work.
Depending on the vehicle equip-
ment, the following comfort and
individual settings can be saved in
the vehicle and modified or reset at
any time.
These include, for example:
• Setting for the seat position.
• Suspension and climate control
settings.
Data can be imported into the vehi-
cle entertainment and communica-
tion system if required, for example
via a smartphone.
Depending on the vehicle equip-
ment, this data includes:
• Multimedia data such as music,
films or photos for playback in an
integrated multimedia system.
• Address book data for use in
conjunction with an integrated
hands-free system or an inte-grated navigation system.
• Entered navigation destinations.
• Data on the use of Internet ser-
vices.
This data may be saved locally in
the vehicle or is found on a device
that has been connected to the
vehicle, for example a smartphone,
USB stick or MP3 player. If this
data is saved in the vehicle, it can
be deleted at any time.
This data is only transmitted to third
parties if expressly requested in the
course of using online services.
The transfer depends on the set-
tings selected for using the ser-
vices.
Depending on the equipment,
mobile devices connected to the
vehicle, for example smartphones,
can be controlled via the vehicle
controls.
Sound and images from the mobile
device can be played back and dis-
played through the multimedia sys-
tem. Certain information is
transferred to the mobile device at
the same time. Depending on the
type of integration, this includes
position data and other general
vehicle information, for example.
This optimises the way in which
selected apps, for example naviga-
tion or music playback, work.
There is no further interaction Data entry and data transfer
into the vehicle
General
Integration of mobile devices

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Supra Owner's Manual1-1. NOTES
NOTES
between the mobile device and the
vehicle, for example active access
to vehicle data.
How the data is processed further
is determined by the provider of the
particular app being used. The
range of possible settings depends
on the respective app and the oper-
ating system of the mobile device.
If the vehicle has a wireless net-
work connection, this enables data
to be exchanged between the vehi-
cle and other systems. The wire-
less network connection is
established via an in-vehicle trans-
mitter and receiver unit or via per-
sonal mobile devices brought into
the vehicle, for example
smartphones. This wireless net-
work connection enables 'online
functions' to be used. These
include online services and apps
supplied by the vehicle manufac-
turer or by other providers.
Where online services from the
vehicle manufacturer are con-
cerned, the relevant functions are
described in the appropriate place,
for example the Owner's Manual or
manufacturer's website. The rele-vant legal information pertaining to
data protection is also provided.
Personal data may be used to per-
form online services. Data is
exchanged over a secure connec-
tion, for example with the IT sys-
tems of the vehicle manufacturer
intended for this purpose.
Any collection, processing and use
of personal data above and beyond
that needed to provide the services
must always be based on legal per-
mission, a contractual arrange-
ment or consent. It is also possible
to activate or deactivate the data
connection as a whole. Excluded
from this are functions and services
which are required by law, for
example emergency call systems.
When using online services from
other providers, these services are
the responsibility of the relevant
provider and subject to their data
privacy conditions and terms of
use. The vehicle manufacturer has
no control over the content
exchanged when using these ser-
vices. Information on the way in
which personal data is collected
and used in relation to services
from third parties, the scope of such
data and its purpose, can be
obtained from the relevant service
provider. Services
General
Services from the vehicle manu-
facturer
Services from other providers

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Supra Owner's Manual1-1. NOTES
The eCall emergency call system
required by law enables manual or
automatic emergency calls to be
issued in the event of accidents, for
example.
The emergency calls are answered
by the public rescue coordination
centre.
Information on the eCall on-board
statutory emergency call system,
which is based on a 112 emergency
call, its operation and its functions,
see page 337.
The eCall service based on a 112
emergency call is a public service
of general interest and is provided
free of charge.
If a serious accident occurs, the
eCall statutory emergency call sys-
tem is activated automatically by
on-board sensors as standard. It is
also triggered automatically if the
vehicle is equipped with an intelli-
gent emergency call system that
fails to work in the event of a seri-
ous accident.
The eCall statutory emergency call
system can also be triggered man-
ually if required.
If a critical system failure occurs that would put the eCall statutory
emergency call system out of oper-
ation, the vehicle occupants receive
a warning, see page 338.
The eCall statutory emergency call
system processes personal data in
accordance with the following regu-
lations:
• Protection of personal data: Reg-
ulation 2016/679/EU of the Euro-
pean Parliament and of the
Council.
• Protection of personal data:
Directive 2002/58/EC of the
European Parliament and of the
Council.
Personal data is only processed for
the purpose of transmitting eCall
emergency calls to the standard-
ised European emergency call
number 112.
The eCall statutory emergency call
system operates via mobile com-
munications through the SIM card
installed in the vehicle. The SIM
card is not permanently connected
to the mobile telephone network;
rather, it remains connected only as
long as the emergency call is
active.
The eCall statutory emergency call Statutory emergency call
system
Principle
GeneralInformation on data processing
SIM card
Data types and their recipients

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Supra Owner's Manual1-1. NOTES
NOTES
system may only collect and pro-
cess the following data:
• The vehicle identification number
for rapidly identifying the vehicle,
for example the model.
• Vehicle type, for example car.
• Type of vehicle drive, for exam-
ple petrol or diesel, for assessing
the risks involved in a rescue, for
example the risk of fire caused
by fuel.
• The vehicle's position at the time
of the accident, its last three
locations and the driving direc-
tion in order to locate the vehicle
faster when on very complex
route sections, for example.
• Log file for automatic system
activation and its time stamp.
• Control information, which tells
rescue services whether the
emergency call was triggered
automatically or manually, for
example.
• A time stamp for determining the
time of the accident in order to
optimise rescue services deploy-
ment plans.
• The driving direction for estab-
lishing which side of the car-
riageway is concerned, for
example.
The authorities of the state in
whose territory the eCall system
emergency call is made determine
the emergency call coordination
centres that will receive and pro-
cess the statutory emergency call.The eCall statutory emergency call
system ensures that the data con-
tained in the system memory can-
not be accessed outside the
system before an emergency call is
triggered.
The data collected for the eCall
statutory emergency call system is
only saved in the vehicle and sent
to the rescue coordination centre
when an emergency call is trig-
gered.
The eCall statutory emergency call
system ensures that it cannot be
traced and there is no permanent
tracking during normal operation.
The eCall statutory emergency call
system ensures that the data in the
internal system memory is deleted
automatically and continuously.
Data relating to the vehicle's loca-
tion is overwritten continuously in
the internal system memory so the
last three vehicle locations needed
for the system to function normally
are always available and no more.
The activity data log of the eCall
statutory emergency call system is
retained for no longer than is nec-
essary to handle the eCall emer-
gency call and under no
circumstances for any longer than
13 hours after the eCall emergency
call was triggered.Data processing configuration

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Supra Owner's Manual1-1. NOTES
The individual affected by data pro-
cessing, for example the vehicle
owner, has the right to access the
data and can request that data con-
cerning him or her that is not pro-
cessed in accordance with the
statutory regulations be corrected,
deleted or blocked as applicable.
Every time data is corrected,
deleted or blocked in line with these
regulations, the third parties to
whom the data was transmitted
must be informed, provided that
this can be done at a reasonable
cost.
The individual affected by data pro-
cessing has the right to complain to
the relevant data protection body if
he or she believes that his or her
rights have been violated by having
that personal data processed.
For matters relating to access
rights, contact any authorized
Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
The automatic emergency call sys-
tem enables manual or automatic
emergency calls to be issued in the
event of accidents, for example.
The emergency calls are answered by an emergency call centre
appointed by the vehicle manufac-
turer.
In addition to the automatic emer-
gency call system, the eCall statu-
tory emergency call system is
present in the vehicle and is active
depending on the situation.
The vehicle owner has the right to
use either the automatic emer-
gency call system or the eCall stat-
utory emergency call system.
Information on operating the auto-
matic emergency call system and
its functions, see page 337.
The automatic emergency call sys-
tem processes personal data in
accordance with the following regu-
lations:
• Protection of personal data:
Directive 95/46/EC of the Euro-
pean Parliament and of the
Council.
• Protection of personal data:
Directive 2002/58/EC of the
European Parliament and of the
Council.
The Toyota Supra Connect contract
concluded for this function, as well
as the relevant laws, or dinances
and directives of the European Par-
liament and the European Council
provide the legal basis for the acti-
vation and function of the statutory
emergency call system. Rights of individuals affected by
data processing
Automatic emergency call
system
Principle
Legal basis

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Supra Owner's Manual1-1. NOTES
NOTES
The relevant ordinances and direc-
tives govern the protection of indi-
viduals in terms of processing
personal data.
The automatic emergency call sys-
tem processes personal data in
accordance with European direc-
tives on the protection of personal
data.
The automatic emergency call sys-
tem processes personal data only
with the vehicle owner's consent.
The automatic emergency call sys-
tem and other services with addi-
tional benefits may only process
personal data with the express con-
sent of the individual affected by
data processing, for example the
vehicle owner.
The automatic emergency call sys-
tem operates via mobile communi-
cations through the SIM card
installed in the vehicle. The SIM
card is permanently logged into the
mobile telephone network so a con-
nection can be established quickly.
The data is sent to the vehicle man-
ufacturer in the event of an emer-
gency.
The vehicle manufacturer also uses
the data sent as part of an emer-
gency call to improve product and
service quality.Only the provider of the mobile tele-
phone network is able to determine
the position of the vehicle based on
mobile telephone mast locations.
The network operator is not able to
link the vehicle identification num-
ber to the telephone number of the
installed SIM card. Only the vehicle
manufacturer is able to link the
vehicle identification number to the
telephone number of the installed
SIM card.
The log data for emergency calls is
saved in a vehicle memory. The
oldest log data is regularly deleted.
The log data includes information
on when and where an emergency
call was issued, for example.
In exceptional cases, the log data
can be read out from the vehicle
memory. It is usually only possible
for log data to be read out with a
court order and if the corresponding
devices are directly connected to
the vehicle.
The system has been designed so
that an emergency call is triggered
automatically following an accident
of a certain severity, which is
detected by the sensors in the vehi-
cle. SIM card
Improving qualityPosition determination
Log data for emergency calls
Automatic emergency call

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Supra Owner's Manual1-1. NOTES
If an emergency call is made by the
automatic emergency call system,
the same information is conveyed
to the appointed emergency call
centre as is normally conveyed to
the public rescue coordination cen-
tre by the eCall statutory emer-
gency call system.
Furthermore, the automatic emer-
gency call system also conveys the
following additional information to
an emergency call centre appointed
by the vehicle manufacturer and,
where applicable, to the public res-
cue coordination centre:
• Accident data, for example the
direction of the collision as
detected by the vehicle sensors
in order to facilitate the rescue
services deployment plans.
• Contact data, for example the
telephone number of the
installed SIM card and the
driver's telephone number, if
available, so that those involved
in the accident can be contacted
quickly if necessary.
The data relating to an emergency
call that has been placed is trig-
gered in the vehicle. The data con-
tains information about the
emergency call, for example the
place and time it was issued.
The emergency call centre saves audio recordings of the emergency
call.
Audio recordings of the customer
are saved for 24 hours, in case
details of the emergency call need
to be analysed. After that, the audio
recordings are deleted. Audio
recordings of the emergency call
centre employee are saved for 24
hours for quality assurance pur-
poses.
The data obtained in the context of
an automatic emergency call is only
used to process the emergency
call. If legally obliged to do so, the
vehicle manufacturer will disclose
the data it has processed and,
where applicable, still has saved.
The owner of a vehicle equipped
with an automatic emergency call
system and the eCall statutory
emergency call system has the
right to use the on-board eCall sys-
tem instead of the automatic emer-
gency call.
For deactivation requests, contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
The eCall statutory emergency call
system is always on standby in
addition to the automatic emer-
gency call system. The eCall statu- Sent information
Data storage
Disclosure of personal data
Statutory emergency call system