2018 TOYOTA AVENSIS Owners Manual

5218-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
8
When trouble arises
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer or commercial towing service before towing.
● The engine is running, but the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing

5228-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.

5238-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
8
When trouble arises
If your vehicle is transported by a flatbed truck, it should be tied down
at the locations shown in the illustration.
Use wheel chocks for front tires to prevent the vehicle from rolling.
Secure the vehicle by strapping the tires to the deck of the tow truck
as shown.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Using a flatbed truck
FrontRear

5248-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets or hooks. This should only be attempted on hard sur-
faced roads for at most 80 km (50 miles) at under 30 km/h(18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
For vehicles with Multidrive, only the front towing eyelets may be
used.
Take out the towing eyelet. ( P. 571, 556)
Push the eyelet cover and then
open it.
The eyelet cover has a rotary
mechanism which allows the cover
to be opened by pushing on the
outer side.
Emergency towing
Towing eyelet (front)Towing hook (rear)
Emergency towing procedure
1
2

5258-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
8
When trouble arises
Insert the towing eyelet into the
hole and tighten partially by
hand.
Insert a wheel nut wrench or
hard metal bar into the towing
eyelet parallel to the front
bumper surface.
To prevent damaging the vehicle,
cover the ends of the wheel nut
wrench or hard metal bar with rags,
tapes, etc.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” posi-
tion (vehicles without smart entry & start system) or IGNITION ON
mode (vehicles with smart entry & start system).
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: P. 2 2 4
3
4
5
6
7
8

5268-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in the trunk or luggage compartment.
( P. 571, 556)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple and cause serious damage.
● Do not turn the engine switch to the “LOCK” position (vehicles without
smart entry & start system) or off (vehicles with smart entry & start sys-
tem).
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the drive-
train and related parts may be damaged.

5278-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed. The steering lock mechanism is not strong enough to hold the
front wheels straight.
● Vehicles with smart entry & start system: Do not tow the vehicle from the
rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ To prevent damage to the vehicle when using a flatbed truck
● Do not drive over the wheel chocks, as doing so may damage the tires.
● When lashing the front tires, do not tie down the vehicle over any parts
other than the tires (do not use parts such as the suspension).

5288-2. Steps to take in an emergency
AVENSIS_OM_OM20C79E_(EE)
If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge indicates that the temperature is
higher than normal
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer, as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms