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Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109 Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
11
CUSTOMER ASSISTANCE 495
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Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
496 CUSTOMER ASSISTANCE
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WARRANTY INFORMATION
See the Warranty Information Booklet, located in the
owner ’s information kit, for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
11
CUSTOMER ASSISTANCE 497
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Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
498 CUSTOMER ASSISTANCE
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Page 502 of 516

About Your Brakes........................ .433
Adding Engine Coolant (Antifreeze) .............395
Adding Fuel ............................. .291
Adding Washer Fluid ....................... .385
Additives, Fuel ........................... .436
Adjust Forward ................................40
Rearward ...............................40
AirBag ................................ .216
Air Bag Operation ....................... .218
Driver Knee Air Bag ..................... .219
Enhanced Accident Response ................372
Event Data Recorder (EDR) .................372
If A Deployment Occurs ....................223
Knee Impact Bolsters ..................... .218
Maintaining Your Air Bag System .............226
Redundant Air Bag Warning Light ............216
Side Air Bags .......................... .219
Transporting Pets ....................... .243
Air Bag Light ......................... .135, 245
Air Bag Maintenance ....................... .226
Air Cleaner, Engine (Engine Air Cleaner Filter) ......388
Air Conditioner Maintenance ..................389
Air Conditioning Filter ....................81, 390
Air Conditioning, Operating Tips ................80Air Conditioning Refrigerant
...............389, 390
Air Conditioning System ...................79, 389
Air Pressure, Tires ......................... .412
Alarm Arm The System ..........................28
Disarm The System ........................29
Alarm (Security Alarm) ................28, 138, 163
Alarm System (Security Alarm) .................28
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................394, 438
Disposal .............................. .397
Anti-Lock Brake System (ABS) .................168
Anti-Lock Warning Light ..............145, 149, 156
Arming
System (Security Alarm) ................28
Assist, Hill Start .......................... .170
Audio Systems (Radio) ...................... .443
Auto Down Power Windows ...................84
Automatic Headlights ........................53
Automatic High Beams .......................54
Automatic Temperature Control (ATC) ............79
Automatic Transmission ...............263, 400, 401
Adding Fluid ....................... .401, 440
Autostick ............................. .266
Fluid And Filter Changes ...................401
Fluid Change .......................... .401
500 INDEX
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Fluid Level Check....................... .401
Fluid Type ......................... .400, 440
Special Additives ........................ .401
Auto Up Power Windows .....................84
Auxiliary Electrical Outlet (Power Outlet) .........111
Auxiliary Power Outlet ......................111
Axle Fluid .............................. .440
Axle Lubrication .......................... .440
Battery .............................. .140, 385
Charging System Light ....................140
Belts, Seat ............................... .244
Blind Spot Monitoring ...................... .180
Body Mechanism Lubrication ..................390
B-Pillar Location .......................... .407
Brake Assist System ........................ .169
Brake Control System, Electronic ................169
Brake Fluid .............................. .440
Brakes ................................. .398
Brake System ......................... .398, 433
Anti-Lock (ABS) ........................ .433
Fluid Check ........................... .440
Master Cylinder ........................ .398
Warning Light .......................... .136
Brightness, Interior Lights .....................56 Bulbs, Light
............................. .247
Camera, Rear ............................ .285
Capacities, Fluid .......................... .438
Caps, Filler Oil (Engine) ..................... .382, 387, 388
Radiator (Coolant Pressure) .................396
Carbon Monoxide Warning ................244, 438
Car Washes .............................. .427
Cellular Phone ........................... .477
Certification Label ......................... .294
Changing A Flat Tire .....................350, 402
Check Engine Light (Malfunction Indicator Light). . . .165
Checking Your Vehicle For Safety ...............243
Checks,
Safety............................ .243
Child Restraint ........................... .227
Child Restraints Booster Seats ........................... .231
Child Restraints ........................ .227
Child Seat Installation .....................240
How To Stow An Unused ALR Seat Belt ........238
Infants And Child Restraints ................229
LATCH Positions ........................ .233
Locating The LATCH Anchorages .............236
Lower Anchors And Tethers For Children .......233
12
INDEX 501
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Older Children And Child Restraints...........230
Seating Positions ........................ .232
Child Safety Locks ..........................37
Clean Air Gasoline ........................ .435
Cleaning Wheels ............................... .419
Climate Control ............................66
Manual ................................66
Clutch ................................. .398
Clutch Fluid ............................. .398
Coin Holder ..............................116
Cold Weather Operation ..................... .253
Compact Spare Tire ........................ .418
Connector UCI ................................. .475
Universal Consumer Interface (UCI) ...........475
Console .................................116
Console, Floor .............................116
Contract, Service .......................... .496
Coolant Pressure Cap (Radiator Cap) .............396
Cooling System ........................ .384, 393
Adding Coolant (Antifreeze) .................395
Coolant Capacity ........................ .438
Coolant Level ....................385, 394, 397
Disposal Of Used Coolant ..................397 Drain, Flush, And Refill
....................394
Inspection ............................. .397
Points To Remember ..................... .397
Pressure Cap ........................... .396
Radiator Cap .......................... .396
Selection Of Coolant (Antifreeze) .......394, 438, 439
Corrosion Protection ....................... .426
Cruise Light ....................... .159, 162, 163
Cupholders ...............................117
Customer Assistance ....................... .494
Customer Programmable Features ...............445
Daytime Running Lights ......................52
Dealer Service ............................ .386
Defroster, Rear Window .......................
64
Defroster, Windshield ....................... .245
Dimmer Switch, Headlight .....................52
Disabled Vehicle Towing .....................368
Disposal Antifreeze (Engine Coolant) .................397
Door Ajar ............................ .141, 142
Door Ajar Light ....................... .141, 142
Driver’s Seat Back Tilt ........................38
Driving ................................. .306
502 INDEX