1994 CADILLAC ELDORADO Owners Manual

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T i Consumer Relations Center 1908 Colonel Sam Drive
UNITED S"ES GM NORTH AMEXUCAN SALES
Cadillac Motor Car Division Oshawa, Ontario L1H 8W
2860 Clark
1-416-644-4112
Detroit,
Michigan48232 Fax:, 416-644-4866
I-W-ALLANT& (Mantes only)
1-800-458-8006 (24 HOW) %lex: 821 -.069812l5
. .. ..

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION
PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at
a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program is available free
of charge to customers who own or
lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator
will make a decision which you may accept or reject. If you accept
the decision,
GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you
to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right
to change eligibility limitations andor to
discontinue its participation in this program.
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Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how
to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine if a specific
bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll
get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription,
you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office
Box07130, Detroit, Michigan 48207, alongwith the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such as those which may pertain to a particular
model. To do this, you will first need to see our index
of PSPs. It provides a variety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac
cars are listed in the same index.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
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Downloaded from www.Manualslib.com manuals search engine the model year before ordering an index if you are interested in buying psps
some P!%’S pertaining to a particular model year vehicle may be published on later
years,-and these would be 1istidin‘the.Iater year’s index. Whenyou order an index
f for a model year that is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed
to YOU. There is no charge for indexes for the 1991 - 1994 model years.
1 pertaining to a current model year vehicle.
r Toll-Fkee ’Mephone Number
If you want an additional ordering form for an index or a subscription, just .call
toll-free and we’ll be happy to send you one. Automated recording .equipment
r will take your name and mailing address. The number to call is
1-800-551-4123.
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Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
ask to see them.
A
VERY IMPORTANT REMINDER These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the \
equipment,
tools, safety instructions, and training
to do a job -quickly and safely.
Cadillac reserves the right
to change these procedures without notice after
November,
1991.
Cadillac Owner’s Manuals. and Service Publications
You can get these by using the order tom. Additionally, past model Owner’s
Manuals and Service Information Manuals
are available for a minimum of ten
model.yqars and
freque,ntly.much-lQngeT. Credit card oJrders may be placed using
the toll-free number
1-800-782-4356. High quality three hole punched
looseleaf copies of out
of print older model manuals ar available, also. .You may
receive a free listing
of either by using.the order form.

Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
(Available after May, 1994)
PRICE
YEAR EACH FORM NO. DESCRIPTION
1994 H-3112 Fleetwood Service Information Manual $60.00
DeViIle/Concours/Eldorado/SeviIle
1994 H-3116 Service Information Manual 90.00
(Includes Book 1 & 2)
I 1994 I H-3146 I
Quick Reference Specifications Guide.
(All Models) 1 7.00
lgg4 and
Prior CPCH-094 Order Form for Past Model Service Manuals FREE
I
I 1994 H-3122
I 1994 I H-3124
I 1994 I H-3125
I 1994 I H-3126
I 1994 I H-3128
I 1994 I 3542671
1 1994 I 3542647
1 I CPCH-094
OWNER'S LITERATURE 1
DESCRIPTION
Fleetwood Owner Information I $15.00
Deville Owner Information I 15.00
Concours Owner Information I 15.00
Seville Owner Information I 15.00
Eldorado Owner Information I 15.00
Maintenance Coupon Booklet I 4.00
Warranty Booklet (All Models) I 2.00
Order Form for Past Model Owner's Literature FREE
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels\
and
Gold Keys are available
by contacting your Cadillac dealership.
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PRODUCT SERVICE PUBLICATIONS INDEXES
FORM NO. PRICE
YEAR EACH DESCRlPTlON
1991 H-2855 Index (Includes applicable bulletin summaries) FREE
1 992 H-2955 To review
all product service publications (PSPS) FREE for a specific model year vehicle, it is
1993 H-3055 necessary to order the index for that model FREE
year and all subsequent model year indexes.
1 994 H-3155 FREE
1990 Bound PSP Edition - includes H-2752B index plus complete PSPs 20.00
Bound PSP Edition - includes
index plus complete PSPs
NOTE: For
1992 Model Year and Later, Product Service Publications
can only be purchased individually.
1991 H-2852B 20.00
F L1
i 1
r
INDIVIDUAL PRODUCT SERVICE PUBLICATIONS
(Refer
to PSP Index for Form Number)
PRICE
YEAR EACH
1991 See details First Individual PSP Per Order $4.0
thru
1994 I psp Index Each Additional PSP In Same Order
FORM NO. DESCRIPTION
* "" I
r
ANNUAL PRODUCT SERVICE PUBLICATION SUBSCRIPTION
FORM NO. DESCRIPTION PRICE
YEAR EACH
Subscription to all Product Service
throughout the Model Year (September
1
through August 31). PSP's mailed quarterly.
&Ring Binder for Product Service Publications. Includes set of Index Tabs.
1994 H-3158 Publications released by Cadillac
H-2134 10.00
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