2023 TOYOTA VENZA HYBRID Owners Manual

651-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
*: If equippedVehicles without panoramic
fixed moon roof with one-
touch frosted glass control“SOS” button
LED light indicators
Microphone
Vehicles with panoramic fixed
moon roof with one-touch
frosted glass control“SOS” button
LED light indicators
Microphone
Subscribers have the following
Safety Connect services avail-
able:
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.
System components
Services
A
B
C
A
B
C

661-3. Emergency assistance
Automatic Collision Notifica-
tion
*
Helps drivers re ceive necessary
response from emergency service
providers. ( 
P.67)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. ( 
P.67)
Emergency Assistance Button
(“SOS”)
Connects drivers to response-cen-
ter support. (
P.68)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P.68)
After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center
is dependent upon the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
Subscription

671-3. Emergency assistance
1
For safety and security
ter will offer support in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
Safety Connect LED light
Indicators
Safety Connect services

681-3. Emergency assistance
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
 ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
Safety information for
Safety Connect

691-3. Emergency assistance
1
For safety and security
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
■Free/Open Source Software
Information
This product contains Free/Open
Source Software (FOSS). The
license information and/or the
source code of such FOSS can be
found at the following URL.
https://opensource.lge.com/osSch/
list?types=ALL&search=TL21BNU

701-4. Hybrid system
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual
item.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■When stopped/during start
off
The gasoline engine stops
*
when the vehicle is stopped.
During start off, the electric
motor (traction motor) drives the
vehicle. At slow speeds or when traveling down a gentle slope,
the engine is stopped
* and the
electric motor (traction motor) is
used.
When the shift lever is in N, the
hybrid battery (traction battery)
is not being charged.
Hybrid system features
Your vehicle is a Hybrid Electric Vehicle. It has characteris-
tics different from conventional vehicles. Be sure you are
closely familiar with the characteristics of your vehicle, and
operate it with care.
The hybrid system combines the use of a gasoline engine and
an electric motor (traction motor) according to driving condi-
tions, improving fuel efficiency and reducing exhaust emis-
sions.
System components
A
B
C

711-4. Hybrid system
1
For safety and security
*: When the hybrid battery (traction battery) requires charging or the
engine is warming up, etc., the
gasoline engine will not automati-
cally stop. ( P.71)
■During normal driving
The gasoline engine is predomi-
nantly used. The electric motor
(traction motor) charges the
hybrid battery (traction battery)
as necessary.
■When accelerating sharply
When the accelerator pedal is
depressed heavily, the power of
the hybrid battery (traction bat-
tery) is added to that of the gas-
oline engine via the electric
motor (traction motor).
■When braking (regenera-
tive braking)
The wheels operate the electric
motor (traction motor) as a
power generator, and the hybrid
battery (traction battery) is
charged.
■Regenerative braking
In the following si tuations, kinetic
energy is converted to electric
energy and deceleration force can
be obtained in conjunction with the
recharging of the hybrid battery
(traction battery).
●The accelerator pedal is released
while driving with the shift lever in
D or S.
●The brake pedal is depressed
while driving with the shift lever in
D or S.
■EV indicator
The EV indicator comes on when the vehicle is driven using only the
electric motor (traction motor) or the
gasoline engine is stopped.
The on/off operation of the EV indi-
cator can be changed. (
P.106,
117)
■Conditions in which the gaso-
line engine may not stop
The gasoline engine starts and
stops automatically. However, it
may not stop automatically in the
following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction bat-
tery) charging
●When the temperature of the
hybrid battery (traction battery) is
high or low
●When the heater is switched on
*: Depending on the circumstances, the gasoline engine may also not
stop automatically in other situa-
tions.
■Charging the hybrid battery
(traction battery)
As the gasoline engine charges the
hybrid battery (trac tion battery), the
battery does not need to be charged
from an outside source. However, if
the vehicle is left parked for a long
time the hybrid battery (traction bat-
tery) will slowly dis charge. For this
reason, be sure to drive the vehicle
at least once every few months for
at least 30 minutes or 10 miles (16
km). If the hybrid battery (traction
battery) becomes fully discharged
and you are unabl e to start the
hybrid system, contact your Toyota
dealer.

721-4. Hybrid system
■Charging the 12-volt battery
 P.470
■After the 12-volt battery has dis-
charged or when the terminal
has been removed and installed
during exchange, etc.
The gasoline engine may not stop
even if the vehicle is being driven by
the hybrid battery (traction battery).
If this continues for a few days, con-
tact your To yota dealer.
■Sounds and vibrations specific
to a Hybrid Electric Vehicle
There may be no engine sound or
vibration even though the vehicle is
able to move with the “READY” indi-
cator is illuminate d. For safety,
make sure to shift the shift lever to P
and apply the parking brake when
parked.
The following sounds or vibrations
may occur when the hybrid system
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from
the engine compartment.
●Sounds may be heard from the
hybrid battery (traction battery)
under the rear seats when the
hybrid system starts or stops.
●Relay operating sounds such as a
snap or soft clank will be emitted
from the hybrid battery (traction
battery), under the rear seats,
when the hybrid system is started
or stopped.
●Sounds from the hybrid system
may be heard when the back door
is open.
●Sounds may be heard from the
transmission when the gasoline
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard
when accelerating sharply.
●Sounds may be heard due to
regenerative braking when the
brake pedal is dep ressed or as
the accelerator pedal is released.
●Vibration may be felt when the
gasoline engine starts or stops.
●Cooling fan sounds may be heard
from the air intake vent under the
rear seat.
■Maintenance, repair, recycling,
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling
and disposal. Do n ot dispose of the
vehicle yourself.
When driving with the gasoline
engine stopped, a sound, which
changes in accordance with the
driving speed, will be played in
order to warn people nearby of
the vehicle’s approach. The
sound will stop when the vehicle
speed exceeds approximately
22 mph (35 km/h).
■Acoustic Vehicle Alerting Sys-
tem
In the following cases, the Acoustic
Vehicle Alerting System may be dif-
ficult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
■If “Acoustic Vehicle Alerting
System Malfunction Visit your
Dealer” is displayed on the
multi-information display
The system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
*: This function can only be used in
Acoustic Vehicle Alerting
System
Predictive efficient drive
(If equipped)
*