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Refer to the following table and carry out the appropriate correction proce-
dure.
■The power source indicator on the CCID (Charging Circuit Interrupt-
ing Device) does not illuminate, even though the plug is connected
to an external power source.
When charging cannot be carried out
When charging does not start, even though the normal procedure is
followed, check each of the following items.
If a message is shown on the multi-information display, also refer to
P.172.
When charging cannot be carried out
Likely causeCorrection procedure
Plug is not properly connected to socketCheck that the plug is properly con-
nected to the socket.
Power is outAfter power is restored, carry out the
charging procedure again.
Remote switch is offIf the remote switch is equipped, turn the
switch on.
Building breaker is tripped and power is
cut off
Check that the breaker is connected and
if there is no malfunction, check if the
vehicle can be charged through another
socket.
If charging is possible, the first socket
may have a malfunction. Contact the
building or facility manager, or an electri-
cian.
Short circuit between CCID (Charging
Circuit Interrupting Device) and plug
Immediately stop charging and contact
any authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
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1682-2. Charging
■The error warning indicator on the CCID (Charging Circuit Interrupt-
ing Device) flashes.
■Charging indicator of the charging port does not illuminate, even
though charging connector is connected.
Likely causeCorrection procedure
Electrical leakage detection function or
self-diagnostic function operates and
power is cut off
When the voltage is insufficient, the error
warning indicator may flash when there
is noise interference. Perform a reset
and connect to a proper power source.
(P.114)
If charging does not start, immediately
stop charging and contact any authorized
Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Likely causeCorrection procedure
The plug is not properly connected to the
socketCheck whether the plug is properly con-
nected to the socket.
Charging connector is not securely con-
nected to AC charging inlet
Check the connection status of the
charging connector.
When connecting the charging con-
nector, insert the charging connector
securely.
After connecting the charging connec-
tor, check that the charging indicator of
the charging port is turned on.
If the charging indicator of the charging
port does not illuminate, even though the
charging connector is securely con-
nected, there may be a malfunction in the
system. Immediately stop charging and
contact any authorized Toyota retailer or
Toyota authorized repairer, or any reli-
able repairer.
Hybrid battery (traction battery) is
already fully chargedWhen the hybrid battery (traction battery)
is fully charged, charging is not per-
formed.
The charger does not operatePlease contact the facility manager when
there is a problem with charger.
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■Charging indicator of the charging port flashes and charging can-
not be carried out.
*: Refer to P.107 for details regarding charging indicator of the charging port illumi-
nation and flashing.
Refer to the following table and carry out the appropriate correction proce-
dure.
■Cannot charge at desired time
*1: The automatic adjustment of the clock by GPS is set to ON. For details regarding
Likely causeCorrection procedure
When charging indicator of the charging
port flashes
*: charging schedule is regis-
tered
When you wish to charge according to
the charging schedule, wait until the set
time.
To start charging, set “Charge Now” to
on. (P.150, 156, 162)
When charging indicator of the charging
port rapidly flashes
*: Malfunction
occurred in an external power source or
the vehicleStart the hybrid system and follow the
instructions displayed by the message on
the multi-information display. (P.172)
When charging schedule function does not operate normally
Likely causeCorrection procedure
Vehicle clock is not properly adjusted or
the calendar is not set correctly
Check the clock settings and adjust it to
the proper time.
*1
Check the calendar settings and adjust it
to the correct date.
*2 (P.206, 217)
AC charging cable is not connected to
vehicleBefore using the charging schedule, con-
nect the AC charging cable.
Incorrect charging mode selected
Check the charging mode setting.
(P.144)
When the charging mode is “Start” or
“Start at set time”, charging starts at the
set time, but when it is “Departure” or
“Departure time”, charging is completed
by the set time. (The charging start time
is automatically controlled by the sys-
tem.)
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1702-2. Charging
setting clock, refer to “Multimedia owner’s manual”.
*2: This can only be set if GPS calibration of clock is turned off in the Multimedia Dis-
play settings.
■Charging starts, even though charging schedule is registered
Likely causeCorrection procedure
“Charge Now” is set to on
When charging according to the charging
schedule, set “Charge Now” to off.
(P.150, 156, 162)
charging schedule is set to offCheck that charging schedule is not set
to off. (P.149, 155, 161)
Charging mode is set to “Departure” or
“Departure time” and schedule departure
time is close to current timeWhen the system determines that there
is no time to finish charging by the set
scheduled departure time, it starts
charging. Check the charging schedules.
AC charging cable was removed and
reinserted while charging indicator of the
charging port was flashing
If the AC charging cable is removed and
reinserted while the charging indicator is
flashing, the charging schedule is can-
celed (P.138).
Temporarily remove the AC charging
cable, and then reconnect it.
The “My Room Mode” or the Remote Air
Conditioning System was operated
When the “My Room Mode” or the
Remote Air Conditioning System is oper-
ated, the system will start charging, even
if the charging schedule is registered. To
carry out charging using the charging
schedule, stop the “My Room Mode” or
the Remote Air Conditioning System,
and then reconnect the AC charging
cable.
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■Charging ends earlier than time set in “Departure” or “Departure
time”
■Charging is not complete, even though it is time set in “Departure”
or “Departure time”
“Battery Heater” (P.128) operated
When the charging mode is set to
“Departure” or “Departure time”, “Battery
Heater” may operate before charging
starts. Check the status of the charging
indicator of the charging port. (P.107)
Outside temperature is low and hybrid
battery (traction battery) warming control
(P.128) operated (Greenland only)
When hybrid battery (traction battery)
warming control operates, the charging
schedules are ignored and charging
starts. In order to protect the hybrid bat-
tery (traction battery), allow charging to
continue.
Likely causeCorrection procedure
Charging end time does not match esti-
mated end time due to condition of power
source or outside temperature
If sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging
may end earlier than the time estimated
by the system.
Likely causeCorrection procedure
“Climate Prep” or “Climate preparation” is
set to on
When “Climate Prep” or “Climate prepa-
ration” is set to on, the air conditioning
operates until the set departure time.
Therefore, charging may not complete by
the set time due to charging conditions.
To have the hybrid battery (traction bat-
tery) fully charged, allow charging to con-
tinue.
Charging end time does not match esti-
mated end time due to condition of power
source or outside temperature
If sudden changes in temperature or
changes in the condition of the power
source occur while charging, charging
may not end exactly at the time esti-
mated by the system.
Likely causeCorrection procedure
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1722-2. Charging
■Charging does not start, even though it is time set in “Start” or
“Start at set time”
When a door is opened with the
power switch off, after charging, a
message is displayed in the multi-
information display.
When this occurs, follow the instruc-
tions displayed on the screen.
■If “Charging Stopped Due to Pulled Charging Connector” is shown
Likely causeCorrection procedure
AC charging cable was connected after
set timeConnect the AC charging cable before
the time set in “Start” or “Start at set
time”.
When charging-related message is displayed
Likely causeCorrection procedure
Charging connector is removed while
charging
When the charging connector is removed
while charging, charging stops. If you
want to fully charge the hybrid battery
(traction battery), reconnect the charging
connector.After the hybrid battery (traction battery)
is fully charged, the charging connector
is removed while the hybrid battery (trac-
tion battery) is being recharged again
because electricity-consuming func-
tions
* have been used and the remaining
charge is now reduced.
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*: Electricity is consumed when operating “Battery Heater” (P.128), the air condi-
tioning-linked function (P.144) or Remote Air Conditioning System (P.438).
■If “Charging Complete Limited Due to Battery Temp” is shown
Charging connector is not securely con-
nected
Check the connection status of the
charging connector.
When connecting the charging con-
nector, insert the charging connector
securely.
After connecting the charging connec-
tor, check that the charging indicator of
the charging port is turned on.
If charging cannot be carried out, even
though the proper procedures were fol-
lowed, have the vehicle inspected by any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Charging connector was unlocked while
charging
When the charging connector is
unlocked while charging, charging stops.
To continue charging, reconnect the
charging connector.
Likely causeCorrection procedure
Charging was stopped to protect the
hybrid battery (traction battery) as it con-
tinued to remain hot for a certain period
of time.Allow the hybrid battery (traction battery)
to cool down and perform charging again
if the charging amount has not reached
the desired amount.
Likely causeCorrection procedure
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1742-2. Charging
■If “Charging Stopped Check Charging Source” is shown (1)
Likely causeCorrection procedure
Problem in power supply from external
power source
Check the following items.
Plug is not disconnected
Remote switch is not off
Power source indicator on the CCID
(Charging Circuit Interrupting Device)
is illuminated
The circuit breaker has tripped
If there is no problem with any of the
above items, there may be a problem
with the socket of the building. Contact
an electrician and request an inspection.
(Contact the facility manager of the
charging station when there is a problem
with charging station.)
If charging cannot be carried out, even
though there is no problem with the
power source path, there may be a mal-
function in the system. Have the vehicle
inspected by any authorized Toyota
retailer or Toyota authorized repairer, or
any reliable repairer.
Furthermore, if the error warning indica-
tor on the CCID (Charging Circuit Inter-
rupting Device) is flashing, there may be
an electrical leakage. Consult any autho-
rized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.