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PHONE
Press to select any of the following:
•Making and Receiving Calls
• Quick Dial
• Phonebook
• Call History
• Text Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interests
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Previous Starting Point
• Freeway Entrance/Exit
• Latitude/Longitude
ENTERTAINMENT
Press to select any of the following:
• AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• AV I n
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
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Press to access your home screen.
Depending on your vehicle’s option package and software, your
screens may vary in appearance from the screens shown in this
section. Your features may also be limited depending on your market.
Check with your authorized dealer for availability.
Using the Touch-sensitive Controls on Your System
Your vehicle’s centerstack has touch-sensitive switches for your
infotainment and climate control systems. To turn a feature on and off,
just touch the graphic with your finger. To get the best performance
from the touch-sensitive controls:
• Do not press hard on the controls. They are sensitive to light touch.
• Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may cause a nearby control to turn
on or off.
• Make sure your hands are clean and dry.
• Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
• Metal and other conductive material should be kept away from the
surface of the touchscreen as this may cause electronic interference
(i.e. control activation).
Depending on your vehicle and option package, you may also have these
controls on your bezel:
• Power: Turn the media (or climate features) on or off.
• VOL: Increase or decrease the volume.
• Fan: Increase or decrease the fan speed.
• Seek and Tune buttons: Use as you normally would in media modes.
• Eject: Eject a CD.
• SOURCE: Touch the word repeatedly to see all available media modes.
The screen does not change, but you see the media changes in the
lower left status bar.
•
SOUND: Touch the word to access the Sound menu where you can make
adjustments to settings such as: Bass, Treble, Midrange, Balance and
Fade, THX Deep Note Demo (if equipped), DSP (if equipped), Occupancy
Mode (if equipped), and Speed Compensated Volume settings.
• Hazard flasher: Press the button to turn the hazard flashers on or off.
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Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
Support
The SYNC support team is available to help you with any questions you
aren’t able to answer on your own.
Monday-Saturday, 8:30 am-8pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
When using SYNC, do not:
• Operate playing devices if the power cords or cables are broken, split
or damaged. Carefully place cords and cables where they cannot be
stepped on or interfere with the operation of pedals, seats,
compartments or safe driving abilities.
• Leave playing devices in the vehicle during extreme conditions as it
could cause them damage. Refer to your device’s user guide for
further information.
• Attempt to service or repair the system. See your authorized dealer.
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Speed-Restricted Features
Some features of this system may be too difficult to use while the vehicle
is in motion so they’re restricted from being modified unless the vehicle
is not moving. Some examples of these are listed below:
•Screens that are too crowded with information, such as Point of
Interest (POI) reviews and ratings, SIRIUS Travel Link™ sports
scores, movie times, ski conditions, etc.
• Any action that requires using a keyboard, such as entering a
navigation destination or editing information
• All lists are limited so the user can view fewer entries (e.g. phone
contacts, recent phone call entries)
Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted features
Cellular Phone Pairing a Bluetooth phone Adding phonebook contacts or uploading
phonebook contacts (from a USB)
Lists entries are limited for phone contacts
and recent phone call entries
System Functionality Editing the keypad code Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi/Wireless Editing wireless settings Editing the list of wireless networks
Videos/Photos/Graphics Playing video Editing photos
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
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Privacy Information
When a cellular phone is connected to SYNC, the system creates a
profile within your vehicle that is linked to that cellular phone. This
profile is created in order to offer you more cellular features and to
operate more efficiently. Among other things, this profile may contain
data about your cellular phone book, text messages (read and unread),
and call history, including history of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the
system creates and retains an index of supported media content. The
system also records a short development log of approximately
10 minutes of all recent system activity. The log profile and other system
data may be used to improve the system and help diagnose any problems
that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use the system or the vehicle, we recommend you
perform a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to
the vehicle’s SYNC module. Ford Motor Company and Ford of Canada
will not access the system data for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
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ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY
The infotainment display (A) is located on the right side of your
instrument cluster. It allows you to view and make minor adjustments to
active modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
• In phone mode, you can accept or reject an incoming call.
• In navigation mode (if equipped), you can view the current route or
activate a route.
• In surplus mode, surplus (or status) is represented by either
butterflies or a gauge. The number of butterflies matches the current
surplus or status distance up to a maximum of sixteen butterflies. The
more efficiently you drive, the more butterflies (or higher status)
display, and vice versa. See Message centerin theInstrument Cluster
chapter for more information.
When you enter or turn off the vehicle, you have the opportunity to view
charging status, charge start and end times as well as the charging mode.
You can also switch your charging mode between Value Charge and
Charge Now. See Convenience charging with MyFord mobile in the
High Voltage Battery chapter.
A
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Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available
modes:
Entertainment
Phone
Navigation Surplus
You can make selections from the menu by using the OK button. The
selection menu expands and you are allowed different options.
• Press the up and down arrows to scroll through the modes.
• Press the right arrow to enter the mode.
• Press the left or right arrows to make adjustments within the chosen
mode.
• Press OK to confirm your selection.
Note: If your vehicle is not equipped with navigation, Compass appears
in the display instead of Navigation. If you press the right arrow to go
into the Compass menu, you can see the compass graphic. The compass
displays the direction in which the vehicle is traveling, not “true”
direction (i.e. if the vehicle is traveling west, the middle of the compass
graphic displays west; north displays to the left of west though its “true”
direction is to the right of west.)
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USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
How to Use Voice Commands with Your SystemPress the voice icon; after the tone, speak your command
clearly.
These commands can be said at any time “Cancel”“Exit”
“Go back”
“List of commands” “Main menu”“Next page”
“Previous page”
“What can I say?” “Help”
What Can I Say?
To access the available voice commands for the current session, do one
of the following:
• During a voice session, press the lower left status bar of the screen,
OR
• Say “What can I say?” for an on-screen listing of the possible voice
commands associated with your current voice session, OR
• Press the voice icon; after the tone, say “Help” for an audible list of
possible voice commands.
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