2008 PONTIAC G8 Owners Manual

Jump Start:A battery jump start
is covered at no charge if the
vehicle does not start.
Trip Routing Service (Canada
only):Upon request, Roadside
Assistance will send you detailed,
computer personalized maps,
highlighting your choice of either
the most direct route or the most
scenic route to your destination,
anywhere in North America, along
with helpful travel information
pertaining to your trip.
Please allow three weeks before
your planned departure date.
Trip routing requests will be
limited to six per calendar year.
Trip Interruption Benets and
Assistance (Canada only):
In the event of a warranty related
vehicle disablement, while en
route and over 250 kilometres
from the original point of
departure, you may qualify fortrip interruption expense
assistance. This assistance
covers reasonable reimbursement
of up to a maximum of $500
(Canadian) for (A) meals
(maximum of $50/day),
(B) lodging (maximum of
$100/night) and (C) alternate
ground transportation (maximum
of $40/day). This benet is to
assist you with some of the
unplanned expense you may
incur while waiting for your vehicle
to be repaired.
Pre-authorization, original
detailed receipts and a copy of
the repair order are required.
Once authorization has been
given, your advisor will help
you make any necessary
arrangements and explain how to
claim for trip interruption expense
assistance.
Alternative Service (Canada
only):There may be times, when
Roadside Assistance cannot
provide timely assistance.
Your advisor may authorize
you to secure local emergency
road service, and you will be
reimbursed up to $100 upon
submission of the original receipt
to Roadside Assistance.
In many instances, mechanical
failures may be covered. However,
any cost for parts and labor for
non-warranty repairs are the
responsibility of the driver.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or reimbursement
to an owner or driver when, in their
sole discretion, the claims become
excessive in frequency or type
of occurrence.
Customer Information 12-7
2008 - Pontiac G8 Owner Manual

Calling For Assistance
For prompt and efficient assistance
when calling, please provide the
following to the Roadside Assistance
Representative:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN),
and delivery date of the vehicle
Description of the problem
Towing and Road Service
Exclusions
Specically excluded from Roadside
Assistance coverage are towing
or services for vehicles operated on
a non-public roadway or highway,
nes, impound towing caused
by a violation of local, Municipal,
State, Provincial, or Federal
law, and mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. Pontiac and General
Motors of Canada Limited reserve
the right to make any changes
or discontinue the Roadside
Assistance program at any time
without notication.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
12-8 Customer Information
2008 - Pontiac G8 Owner Manual

Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the
U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to wait,
GM helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your
dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service within reasonable
time and distance parameters of
the dealer’s area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer’s shuttle service,
the expense must be supported
by original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative,
limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be
supported by original receipts.
See your dealer for information
regarding the allowance amounts for
reimbursement of fuel or other
transportation costs.
Customer Information 12-9
2008 - Pontiac G8 Owner Manual

Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Warranty.
12-10 Customer Information
2008 - Pontiac G8 Owner Manual

Recycled original equipment parts
may also be used for repair.
These parts are typically removed
from vehicles that were total losses
in prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part, may be an acceptable choice to
maintain your vehicle’s originally
designed appearance and safety
performance, however, the history of
these parts is not known. Such parts
are not covered by your GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for your
vehicle. As a result, these parts
may t poorly, exhibit premature
durability/corrosion problems,
and may not perform properly in
subsequent collisions.Aftermarket parts are not covered
by your GM New Vehicle Limited
Warranty, and any vehicle failure
related to such parts are not covered
by that warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer/retailer
may have a collision repair center
with GM-trained technicians
and state of the art equipment, or
be able to recommend a collision
repair center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive
and collision insurance coverage.
There are signicant differences
in the quality of coverage afforded
by various insurance policy terms.Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation
for damage repairs by using
aftermarket collision parts.
Some insurance companies
will not specify aftermarket collision
parts. When purchasing insurance,
we recommend that you assure
your vehicle will be repaired
with GM original equipment collision
parts. If such insurance coverage
is not available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs
with Genuine GM Original
Equipment Manufacturer (OEM)
parts or Genuine Manufacturer
replacement parts. Read your lease
carefully, as you may be charged
at the end of your lease for
poor quality repairs.
Customer Information 12-11
2008 - Pontiac G8 Owner Manual

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, modeland model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to
the other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance
laws, a report may not be
necessary. This is especially true
if there are no injuries and
both vehicles are driveable.
12-12 Customer Information
2008 - Pontiac G8 Owner Manual

Choose a reputable collision
repair facility for your vehicle.
Whether you select a
dealer/retailer or a private
collision repair facility to x the
damage, make sure you are
comfortable with them.
Remember, you will have to feel
comfortable with their work
for a long time.
Once you have an estimate,
read it carefully and make
sure you understand what work
will be performed on your
vehicle. If you have a question,
ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this
with your repair professional, and
insist on Genuine GM parts.Remember if your vehicle is leased
you may be obligated to have
the vehicle repaired with Genuine
GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Customer Information 12-13
2008 - Pontiac G8 Owner Manual

Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it nds that
a safety defect exists in a
group of vehicles, it may order a
recall and remedy campaign.However, NHTSA cannot
become involved in individual
problems between you, your
dealer/retailer, or General
Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has
a safety defect, notify Transport
Canada immediately, in addition to
notifying General Motors of
Canada Limited. Call them at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-762-2737, or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
12-14 Customer Information
2008 - Pontiac G8 Owner Manual