2008 PONTIAC G8 Owners Manual

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Service and Maintenance 11-17
2008 - Pontiac G8 Owner Manual

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
11-18 Service and Maintenance
2008 - Pontiac G8 Owner Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety Defects
to the Canadian
Government
...................12-14
Reporting Safety Defects
to General Motors.........12-14
Service Publications
Ordering Information. . . . . .12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
2008 - Pontiac G8 Owner Manual

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance Center
at 1-800-762-2737. In Canada,
call General Motors of Canada
Customer Communication Centre
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One rst.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satised with
your new vehicle. However, if
you continue to remain unsatised
after following the procedure
outlined in Steps One and Two, you
can le with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you
may be required to resort to this
informal dispute resolution program
prior to ling a court action, use
of the program is free of charge and
your case will generally be heardwithin 40 days. If you do not agree
with the decision given in your
case, you may reject it and proceed
with any other venue for relief
available to you.
You can contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information
2008 - Pontiac G8 Owner Manual

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you le
your complaint to the nal
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
(United States only)
The Owner Center is a resource
for your GM ownership needs.
Specic vehicle information can be
found in one place.
The Online Owner Center allows
you to:
Get e-mail service reminders.
Access information about
your specic vehicle, including
tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find GM dealers/retailers for
service nationwide.
Receive special promotions and
privileges only available to
members.
Refer to www.MyGMLink.com on
the web for updated information and
to register your vehicle.
Customer Information 12-3
2008 - Pontiac G8 Owner Manual

My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save details
such as address and phone
number for each of your preferred
GM Dealers or Retailers.
My Driveway: Receive service
reminders and helpful advice on
owning and maintaining your
vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms with
greater ease.To sign up to My GM Canada,
visit the My GM Canada section
within www.gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with Pontiac by
dialing: 1-800-833-PONT (7668).
(TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance
Offices
Pontiac encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer
Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
12-4 Customer Information
2008 - Pontiac G8 Owner Manual

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands) —
Customer Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle,
such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very
limited period of time from the
date of vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
gmmobility.com or call the
GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
Customer Information 12-5
2008 - Pontiac G8 Owner Manual

General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the U.S.,
call1-800-ROADSIDE (762-3743);
(Text telephone (TTY):
1-888-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Pontiac
vehicle, you are automatically
enrolled in the Pontiac Roadside
Assistance program.
Who is Covered?
Roadside Assistance coverage is for
the vehicle operator, regardless of
ownership. In Canada, a person
driving this vehicle without the
consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided
in the U.S. and Canada up to
5 years/100,000 miles (160 000 km),
whichever occurs rst, and, in
Canada only, up to a maximum
coverage of $100.
Fuel Delivery:Delivery of
enough fuel for the vehicle to get
to the nearest service station
(approximately $5 in Canada).
In Canada, service to provide
diesel may be restricted.
For safety reasons, propane and
other alternative fuels will not
be provided through this service.
Lock-out Service:Lock-out
service is covered at no charge if
you are unable to gain entry
into your vehicle. A remote
unlock may be available if you
have an active OnStar
®
subscription. To ensure security,
the driver must present
personal identication before
lock-out service is provided. In
Canada, the vehicle registration
is also required.
Emergency Tow From a Public
Roadway or Highway:Tow to
the nearest dealership for
warranty service or in the event
of a vehicle-disabling crash.
Winch-out assistance is provided
when the vehicle is mired in
sand, mud, or snow.
Flat Tire Change:Installation of
a spare tire in good condition,
when equipped and properly
inated, is covered at no charge.
The customer is responsible
for the repair or replacement of
the tire if not covered by a
warrantable failure.
12-6 Customer Information
2008 - Pontiac G8 Owner Manual