1996 FORD ESCORT Owners Manual

265
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[HS04600(ALL)04/95]
The decisions of the Board, however, may be
introduced into evidence by any party in
subsequent legal proceedings that may be
initiated.
*
[HS04700(ALL)01/95]
How Do You Contact the Board?
*
[HS04800(ALL)03/95]
Write to the Board to request a
brochure/application:
*
[HS04900(ALL)02/93]
one inch art:0060102-B
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[HS04950(ALL)02/95]
You will be sent a brochure and a one-page
customer application form. To begin the Board
review process, the form should be completed
and mailed to the special Board P.O. Box
number shown above.
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[HS05100(ALL)04/95]
What is the Review Process?
*
[HS05200(ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300(ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500(ALL)08/95]
q
the year, make, model, and vehicle
identification number (VIN)
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266
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[HS05600(ALL)04/95]
q
the date you bought your vehicle
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[HS05700(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS05800(ALL)04/95]
q
the current mileage
*
[HS05900(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06100(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
*
[HS06200(ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
*
[HS06300(ALL)04/95]
q
a description of the action you want done to
resolve your concern.
*
[HS06305(ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
*
[HS06320(ALL)07/93]
Reporting Safety Defects
(U.S. only)
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[HS06340(ALL)01/95]
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
*
[HS06360(ALL)01/95]
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
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267
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[HS06380(ALL)01/95]
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
%
*
[HS06405(ALL)05/95]
Ford of Canada Customer
Assistance
*
[HS06415(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS06420(ALL)03/95]
one inch art:0060101-C
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[HS06425(ALL)03/95]
Please have the following information available
when contacting the Lincoln Centre:
*
[HS06426(ALL)04/95]
q
your telephone number (both business and
home)
%*
[HS06427(ALL)03/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
*
[HS06428(ALL)03/95]
q
the year and make of your vehicle
*
[HS06429(ALL)03/95]
q
the date purchased
*
[HS06430(ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS06431(ALL)03/95]
q
the current mileage on your vehicle
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268 %
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[HS06455(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
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[HS06460(ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS06465(ALL)08/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
Service/Maintenance Concerns (U.S. or Canada)
earlier in this chapter.
*
[HS06470(ALL)05/95]
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
*
[HS06475(ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
[HS06480(ALL)08/95]
This plan is not available in the province of
Quebec.
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269
%*
[HS06490(ALL)06/95]
Getting Help Outside the U.S.
and Canada
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[HS06500(ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS06600(ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS06700(ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS06800(ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
*
[HS06900(ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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[HS07000(ALL)06/95]
one inch art:0095024-A
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270
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[HS07100(ALL)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS07200(ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
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271
Accessories
*
[AC00200(ALL)03/95]
Ford Accessories for Your Vehicle
[AC00240(ALL)06/95]
Ford has many fine products available from
your dealer to clean your vehicle and protect its
finishes. For best results, use the following, or
products of equivalent quality.
[AC00280(ALL)08/95]
twelve pica chart:0001204-B*
[AC00300(ALL)04/95]
A wide selection of accessories is available
through your local authorized dealer. These fine
accessories have been engineered specifically to
fulfill your automotive needs. They are custom
designed to complement the style and
aerodynamic appearance of your Ford-built
vehicle. In addition, each accessory is made from
high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications.
That is why Ford brand accessories are
warranted for up to 3 years or 36,000 miles
(60,000 km), whichever comes first. See your
dealer for complete warranty information and
accessory availability.
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272 [AC00325(ALL)08/93]NOTE: Not all accessories are available for all
vehicle models.
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[AC00350(ALL)06/95]
Safety, Comfort, and Convenience
[AC00530(ALL)08/95]
twenty-four pica chart:0070023-MFile:14ctace.ex
Update:Mon Sep 25 16:23:29 1995