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Voice Control
Press the button and say a command touse the Google or Siri voice assistantavailable on your connected phone toaccess supported features.
Note:Some features under the phone menumay not be available if the feature is notsupported through the phone.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select thenumber that you want tocall. The system begins thecall.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Recent CallList
To call a number from your favorites,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Favorites
To call a number that is not stored inyour phone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. Thesystem logs it as a missed call.
During a Phone Call
During a phone call, the contacts nameand number display on the screen alongwith the call duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
You can select any of the following duringan active phone call:
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Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
Item
MuteYou can switch themicrophone off sothe caller does nothear you.
Transfer the phonecall audio to thecell phone or backto the touchscreen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE
DescriptionMenu Item
Hear the text message.Hear It
View the text message.View
Call the sender.Call
Reply to the text message with a standard text message.Reply
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SWITCHING TEXT MESSAGE
NOTIFICATION ON AND OFF
iOS
1.Go to the settings menu on your cellphone.
2.Select Bluetooth®.
3.Select the information icon to the rightof your vehicle.
4.Switch text message notification on oroff.
Android
1.Go to the settings menu on your cellphone.
2.Select Bluetooth®.
3.Select the profiles option.
4.Select the phone profile.
5.Switch text message notification on oroff.
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CONNECTING A BLUETOOTH®
DEVICE
1.Make sure Bluetooth® is enabled onyour device.
2.Press Settings on the touchscreen.
3.Press Connectivity.
4.Press Bluetooth.
5.Press Add a Bluetooth Device.
Note:A prompt alerts you to search for yourvehicle on your device.
6.Select your vehicle on your device.
Note:A number appears on your device andon the touchscreen.
7.Confirm that the number on yourdevice matches the number on thetouchscreen.
Note:The touchscreen indicates that youhave successfully paired your device.
The Bluetooth® word mark and logos areregistered trademarks owned by BluetoothSIG, Inc. and any use of such marks byFord Motor Company is under license.Other trademarks and trade names arethose of their respective owners.
PLAYING MEDIA USING
BLUETOOTH®
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of any
hand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Connect your device.
Press the audio button on thefeature bar.
Press Sources.
Press the Bluetooth® option.
Press to play a track. Press againto pause the track.
Press to skip to the next track.
Press and hold to fast forwardthrough the track.
Press once to return to thebeginning of a track. Repeatedlypress to return to previoustracks.
Press and hold to fast rewind through thetrack.
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APP PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
APP REQUIREMENTS
When you start an app through the systemfor the first time, you could be asked togrant certain permissions. You can reviewand change the permissions that you havegranted at any time when your vehicle isnot moving. We recommend that youcheck your data plan before using yourapps through the system. Using themcould result in additional charges. We alsorecommend that you check the appprovider's terms and conditions andprivacy policy before using their app. Makesure that you have an active account forapps that you want to use through thesystem. Some apps will work with nosetup. Others require you to configuresome personal settings before you can usethem.
ACCESSING APPS
Select the apps option on thefeature bar.
ENABLING APPS ON AN IOS
DEVICE
Select the apps option on thefeature bar.
1.Select Mobile Apps Help.
2.Follow the instructions to pair andconnect your device via Bluetooth® orwith a USB cable.
3.Start the apps on your device that youwant to use.
4.Select the app that you want to use onthe touchscreen.
Note:Some apps may run through AppleCarPlay if it is enabled.
Note:Closing an app on your device willclose it on the touchscreen.
Note:For troubleshooting assistance selectMobile Apps List under Mobile Apps Help.
ENABLING APPS ON AN
ANDROID DEVICE
Select the apps option on thefeature bar.
1.Select Mobile Apps Help.
2.Follow the instructions to pair andconnect your device via Bluetooth® orwith a USB cable.
3.Start the apps on your device that youwant to use.
4.Select Find Mobile Apps.
5.Select the app that you want to use onthe touchscreen.
Note:Some devices may lose the ability toplay music over USB when Mobile Apps areenabled.
Note:Some apps may run through AndroidAuto if it is enabled.
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Note:Closing an app on your device willclose it on the touchscreen.
Note:For troubleshooting assistance selectMobile Apps List under Mobile Apps Help.
SWITCHING APPLE CARPLAY
ON AND OFF
Enabling Apple CarPlay with USB
1.Connect your device to a USB port.
2.Follow the instructions on your deviceand the touchscreen.
Note:Selecting "Enable Wireless CarPlay"on your device will prepare the device forwireless carplay when you re-enter thevehicle.
Enabling Apple CarPlay withWireless
1.Pair your device to Bluetooth®.
2.Follow the instructions on your deviceand the touchscreen.
Disabling Apple CarPlay
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Disable.
Re-Enabling Apple CarPlay
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Connect to Apple CarPlay.
SWITCHING ANDROID AUTO
ON AND OFF
Enabling Android Auto with USB
(If Equipped)
1.Connect your device to a USB port.
2.Follow the instructions on thetouchscreen.
Note:Certain features of the system arenot available when you are using AndroidAuto.
Enabling Android Auto withWireless
1.Pair your device to Bluetooth®.
2.Follow the instructions on your deviceand the touchscreen.
Note:Certain Android Devices do notsupport Android Auto Wireless. Pleasecheck your Android OS version forcompatibility.
Disabling Android Auto
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Disable.
Re-Enabling Android Auto
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Connect to Android Auto.
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HOW DO PERSONAL PROFILES
WORK
You can create multiple personal profilesenabling users to personalize vehiclesettings such as seats and mirrors, as wellas non-positional settings like radio,navigation and driver assist systemsettings. Positional settings are saved byholding a memory seat button.Non-positional settings are saved whenyou change a setting while a profile isactive.
ENABLING OR DISABLING
PERSONAL PROFILES
1.Press Settings on the touchscreen.
2.Press Personal Profiles.
3.Switch Personal Profiles on or off.
When enabled:
•Unlocking a door with a remote controlor mobile device that is not linked to adriver profile does not change theactive profile, but remains in the lastknown profile. It does not change thepositional settings.
•Pressing a memory seat button that isnot linked to a driver profile or saved toa preset setting does not change theactive profile, but remains in the lastknown profile. It does not change thepositional settings.
•Pressing a memory seat button that isnot linked to a driver profile but is savedto a preset setting does not change theactive profile, but remains in the lastknown profile. It recalls the positionalsettings that you saved to that memoryseat button.
When disabled:
•Unlocking a door with a remote controlor mobile device does not recall anynon-positional settings but still recallspositional settings from the driverprofile which the remote control ormobile device is linked to.
•Pressing a memory seat button that isnot linked to a driver profile or saved toa preset setting does not change thepositional or non-positional settings.
•Pressing a memory seat button that islinked to a driver profile or has savedto a preset setting recalls the positionalsettings that you saved to that memoryseat button.
CREATING A PERSONAL
PROFILE
You can create one profile for each presetmemory seat button. There is also a guestprofile.
Note:The guest profile consists of existingsettings when there is no driver profilecreated. After you create a driver profile, theguest profile serves as an additional driverprofile.
1.Press Settings on the touchscreen.
2.Press Personal Profiles.
3.Press Add Profile.
4.Follow the prompts on the display.
LINKING OR UNLINKING A
PERSONAL PROFILE
You can link your profile to a remotecontrol so that your settings are activatedwhen you use the remote control to turnon the vehicle.
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