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HYBRID ELECTRIC VEHICLE
INFORMATION –
TROUBLESHOOTING
HYBRID ELECTRIC VEHICLEINFORMATION – FREQUENTLYASKED QUESTIONS
What should I do if the vehicle runs outof fuel and the high voltage battery isout of charge?
Refuel and start your vehicle normally.The engine will recharge the highvoltage battery.
Why does the engine sometimes startat key-on?
The vehicle's computer determines ifan engine start is required at key-on.It starts the engine when necessary forcabin heating, windshield defrost, or ifthe outside temperature is low.
Can I put E15 or E85 in my vehicle, andhow will it affect my fuel economy?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but youmay notice slightly reduced fueleconomy because ethanol containsless energy per gallon than gasoline.Your hybrid vehicle is not designed touse E85 (85% ethanol).
Why does it take a long time before theengine shuts down?
There are several reasons the enginestays on for an extended amount oftime when you first start it. Onecommon reason is to make sure thatthe emissions components are warmenough to minimize tailpipe emission.As the climate gets cooler, theengine-on time is extended.
Why does my engine stay on when it isextremely cold outside?
In order to make sure that the climatecontrol system can begin heating thecabin or defrosting the windshield assoon as a driver requests it, the enginecoolant temperature has to be keptsufficiently hot. Keeping the engine onis required to maintain the correctcoolant temperature.
POWER FLOW
WHAT IS POWER FLOW
The power flow shows how power is beingused in the vehicle and also displaysreasons for engine operation.
HOW DOES POWER FLOW WORK
The power flow information foryour hybrid vehicle is availablethrough the home screen orunder Apps.
Vehicle Operational States
Power flows to or from the front and rearwheels depending on the operational stateand the drive conditions.
•Idling: The vehicle is running and in park(P). The engine and/or the high voltagebattery are on.
•Electric driving: The vehicle is runningand in drive (D) or neutral (N). The highvoltage battery provides power to thewheels.
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•Hybrid driving: The vehicle is runningand in drive (D) or neutral (N). Theengine and the high voltage batteryprovide power to the wheels.
•Regenerative braking: The vehicle isrunning in drive (D) and is slowingdown. Power captured by theregenerative braking system is sentback to the high voltage battery.
Engine On Due To
The following conditions help explain whythe engine is on, and what you can do toallow all electric operation.
•Drive power: The engine is on due toaccelerator pedal pressure or speedcontrol activation. Reduce pressure onthe accelerator pedal or switch off thespeed control to return to full electricmode.
•High speed: The engine is on becausethe vehicle speed exceeds the level forfull electric operation. Reduce thespeed to return to electric operation.
•Heater setting: The engine is onbecause of the heater setting. Reduceor turn off the heater setting to returnto electric operation.
•Neutral gear: The engine is on becausethe vehicle is in neutral (N). Shift outof neutral gear to return to electricoperation.
•Engine cold: The engine is on becauseit is cold. The vehicle returns to electricoperation once the engine is sufficientlywarm.
•Battery charging: The engine is on tocharge the high voltage battery. Thevehicle returns to electric operationonce the battery is charged.
•Low gear: The engine is on because thevehicle is in low gear. Shift out of lowgear to return to electric operation.
•Normal operation: The engine is on tooptimize vehicle operation. The vehiclereturns to electric operation whenpossible.
•Engine braking active: The engine is onto provide increased powertrainbraking. This can occur when you turnon grade assist, when speed control ison or when driving with your foot offthe accelerator pedal. Turning offgrade assist or speed control mayallow the vehicle to return to electricoperation.
•Battery temperature: The engine is ondue to a high or low high voltagebattery temperature. This is a normaloperating condition. The vehicle returnsto electric operation when possible.
•Drive mode: The engine is on due to thedrive mode selection. Select anappropriate drive mode for electric onlyoperation.
ECO IDLE
WHAT IS ECO IDLE
Eco idle reduces fuel consumption whenyour vehicle is in park (P) and idling for longperiods of time. Eco idle more efficientlyextends the use of features that arepowered by the high voltage battery whenyour vehicle is stationary.
HOW DOES ECO IDLE WORK
Eco idle increases the engine idle speedabove normal for a short period of time toefficiently charge the high voltage battery.
Note:Engine sound and vibration could bemore noticeable.
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SWITCHING ECO IDLE ON AND OFF
To switch eco idle on and off use thetouchscreen:
1.Press Settings on the touchscreen.
2.Press Vehicle Settings.
3.Switch ECO Idle on or off.
Note:Your vehicle must be in park (P) foreco idle to be available.
ECO IDLE –
TROUBLESHOOTING
ECO IDLE – FREQUENTLY ASKEDQUESTIONS
Why is the engine idling so loudly?
The engine is running at higher idlespeeds to charge the high voltagebattery. This is normal operation.
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WHAT IS AUTO-START-STOP
Auto Start-Stop
The system is designed to help reduce fuelconsumption and CO2 emissions bystopping the engine when it is idling, forexample at traffic lights.
AUTO-START-STOP
PRECAUTIONS
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou leave your vehicle. Failure to followthis instruction could result in personalinjury or death.
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou open the hood or have any serviceor repair work completed. If you do notswitch the ignition off, the engine couldrestart at any time. Failure to follow thisinstruction could result in personal injuryor death.
SWITCHING AUTO-START-
STOP ON AND OFF
The system turns on when you switch theignition on.
Press the button to switch thesystem off.
Note:OFF illuminates in the switch.
Note:Deactivating the system using thebutton lasts only one key cycle.
Press the button again to switch thesystem back on.
Note: The system turns off if it detects amalfunction. If the system malfunctions,have your vehicle checked as soon aspossible.
STOPPING THE ENGINE
Stop your vehicle, keep your foot on thebrake pedal and the transmission in drive(D).
RESTARTING THE ENGINE
Release the brake pedal or press theaccelerator pedal.
A message appears in the instrumentcluster display if the system requires youto take action.
AUTO-START-STOP
INDICATORS
WARNING: The system mayrequire the engine to automaticallyrestart when the auto-start-stopindicator illuminates green or flashesamber. Failure to follow this instructioncould result in personal injury.
The Auto-Start-Stop indicatorilluminates green when theengine stops. It flashes amberand a message appears when you need totake action.
The Auto-Start-Stop indicatorilluminates gray with astrikethrough when the systemis not available.
Note:You can display the reason why thesystem is not available in the informationdisplay.
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AUTO-START-STOP –
TROUBLESHOOTING
AUTO-START-STOP –INFORMATION MESSAGES
A message appears in the instrumentcluster display if the system requires youto take action.
ActionConditionMessage
Press the brake pedal torestart the engine.The system needs to restartthe engine but requires yourconfirmation.
Auto StartStop Press Braketo Start Engine
Press the brake pedal or theaccelerator pedal to restartthe engine.
The system needs to restartthe engine but requires yourconfirmation.
Auto StartStop Press aPedal to Start Engine
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AUTO-START-STOP –FREQUENTLY ASKED QUESTIONS
Why does the engine not alwaysstop when I expect it to?
The system is designed to work in a waythat complements other vehicle systems,allowing them to operate at optimumperformance.
The system does not stop the engine if:
•The driver door is open.
•Your vehicle is at high altitude.
•The heated windshield is on.
•The engine is warming up.
•The outside temperature is too low ortoo high.
•The battery charge is low.
•The battery temperature is outside theoptimal operating range.
•The engine is required to run tomaintain interior climate and reducefogging.
Why does the engine sometimesrestart when I do not expect it to?
The system is designed to work in a waythat complements other vehicle systems,allowing them to operate at optimumperformance.
The system restarts the engine if:
•You switch the heated windshield on.
•You switch maximum defrost on.
•Your vehicle starts to roll downhill inneutral.
•The engine is required to run tomaintain adequate brake systemassistance.
•The engine is required to run tomaintain interior climate and reducefogging.
Can I permanently switch thesystem off?
No. The system plays an important role inreducing the fuel consumption and the CO2emissions.
Will the frequent engine startscause parts to wear out?
Your vehicle has an enhanced battery andstarter motor that are designed for theincreased number of engine starts.
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FUEL AND REFUELING
PRECAUTIONS
WARNING: Do not overfill the fueltank. The pressure in an overfilled tankmay cause leakage and lead to fuel sprayand fire.
WARNING: The fuel system maybe under pressure. If you hear a hissingsound near the fuel filler inlet, do notrefuel until the sound stops. Otherwise,fuel may spray out, which could causeserious personal injury.
WARNING: Fuels can cause seriousinjury or death if misused or mishandled.
WARNING: Fuel may containbenzene, which is a cancer-causingagent.
WARNING: When refueling alwaysshut the engine off and never allowsparks or open flames near the fuel tankfiller valve. Never smoke or use a cellphone while refueling. Fuel vapor isextremely hazardous under certainconditions. Avoid inhaling excess fumes.
WARNING: Read and follow all theinstructions on the pump island.
Follow these guidelines when refueling:
•Extinguish all smoking materials andany open flames before refueling yourvehicle.
•Switch the engine off before refueling.
•Automotive fuels can be harmful orfatal if swallowed. Fuel is highly toxicand if swallowed can cause death orpermanent injury. If fuel is swallowedimmediately call a physician, even if nosymptoms are immediately apparent.The toxic effects of fuel may not beapparent for hours.
•Avoid inhaling fuel vapors. Inhaling fuelvapor can lead to eye and respiratorytract irritation. In severe cases,excessive or prolonged breathing offuel vapor can cause serious illness andpermanent injury.
•Avoid getting fuel in your eyes. If yousplash fuel in your eyes, immediatelyremove contact lenses, if worn, flushwith water for 15 minutes and seekmedical attention. Failure to seekproper medical attention could lead topermanent injury.
•Fuels can be harmful if absorbedthrough the skin. If you splash fuel onyour skin, clothing or both, promptlyremove contaminated clothing andthoroughly wash your skin with soapand water. Repeated or prolonged skincontact causes skin irritation.
•Be particularly careful if you are takingAntabuse or other forms of Disulfiramfor the treatment of alcoholism.Breathing fuel vapors could cause anadverse reaction, serious personalinjury or sickness. Immediately call aphysician if you experience any adversereactions.
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FUEL QUALITY
SELECTING THE CORRECT FUEL -FLEX FUEL – ETHANOL
Flex fuel vehicles have one of the followingidentifiers:
•Yellow fuel filler cap.
•Yellow bezel around the fuel filler inlet.
•Yellow fuel filler housing.
•Yellow E85 label on the fuel tank fillerdoor.
Your vehicle operates on regular unleadedgasoline with a minimum pump (R+M)/2octane rating of 87 or regular unleadedgasoline blended with a maximum of 85%ethanol (E85).
Some fuel stations, particularly those inhigh altitude areas, offer fuels posted asregular unleaded gasoline with an octanerating below 87. The use of these fuelscould result in engine damage that will notbe covered by the vehicle Warranty.
For best overall vehicle and engineperformance, premium fuel with an octanerating of 91 or higher is recommended. Theperformance gained by using premium fuelis most noticeable in hot weather as wellas other conditions, for example whentowing a trailer. See Towing a Trailer(page 418).
Do not be concerned if the enginesometimes knocks lightly. However, if theengine knocks heavily while using fuel withthe recommended octane rating, contactan authorized dealer to prevent any enginedamage.
We recommend Top Tier detergentgasolines, where available to help minimizeengine deposits and maintain optimalvehicle and engine performance.
For additional information, visitwww.toptiergas.com.
Note:Use of any fuel for which the vehiclewas not designed can impair the emissioncontrol system, cause loss of vehicleperformance, and cause damage to theengine which may not be covered by thevehicle Warranty.
Do not use:
•Diesel fuel.
•Fuels containing kerosene or paraffin.
•Fuels containing more than 85%ethanol or E100 fuel.
•Fuels containing methanol.
•Fuels containing metallic-basedadditives, including manganese-basedcompounds.
•Fuels containing the octane boosteradditive, methylcyclopentadienylmanganese tricarbonyl (MMT).
•Leaded fuel, using leaded fuel isprohibited by law.
The use of fuels with metallic compoundssuch as methylcyclopentadienylmanganese tricarbonyl, which is amanganese-based fuel additive, will impairengine performance and affect theemission control system.
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