2022 MERCEDES-BENZ S-CLASS SALOON Owners Manual

The prom
pttriggered bythe Mercedes me
connect service "Telediagnostics", can either
be con/ rmed or declined. ATer being
declined, this will not be shown again.
Arr Arr anging a ser
anging a ser vice appointment via a Mer
vice appointment via a Mer cedes
cedes
me call
me call
If yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multime-
dia system reminds you aTer a cer tain amount of
time that a service is due. A prom ptappears ask-
ing if youwo uld like tomake an appointment. #
T To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your ag reement, theve hicle data is
transfer red and the Mercedes-Benz customer
centre take syo ur prefer red appointment date.
The information is then sent toyour desired
service outlet. This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select Call later aTerthe service mes-
sage appears, the message is hidden and
re appears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 340).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww
w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
If yo u initiate a service call using Mercedes me,
data is transfer redto enable targeted advice and
an e1cient service.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. 342 342
MBUX multimedia system

%
A prom ptfor consent tothe data transfer only
occurs if the cor responding Mercedes me
connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data If a call is made aTer automatic accident or break-
down de
tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle Dat Dat
a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmitted in
th e second stage toenable an optimal service.
An ove rview of the data transfer red is contained
in the data pr otection information forthe
Mercedes me connect services. You can /nd
th ese in your Mercedes me user account.
Dat Dat a pr
a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Take note of the data pr otec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in there cor-
ded message immediately aTer calling the
Mercedes-Benz Customer Centre. MBUX multimedia system
343 343

%
The recorded message is not available in
ev ery countr y. Mer
Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
R Mercedes-Benz emer gency call system (auto-
matic emerg ency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer- ge
ncy call centre are available toyou around the
cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 340).
Yo u can also call the Mercedes-Benz Customer
Centre using the multimedia system
(/ page 341).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, /rst call
th e national emer gency services using the stand-
ard national emer gency service telephone num-
bers. In emer gencies, you can also use the
Mercedes-Benz emerg ency call system
(/ page 350).
Please no tethe Mercedes me connect term s of
use and the data pr otection information for
Mercedes me connect. You can /nd these in your
Mercedes me user account.
Fu rther information about Mercedes me connect,
th e pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artsei te.html Inf Inf
or
ormation on Mer
mation on Mer cedes me connect A
cedes me connect A ccident
ccident
and Br
and Br eakdo
eakdown Manag
wn Manag ement
ement
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer gency
call system (/ page 350)
If necessar y,the contact person at the
Mercedes-Benz emerg ency call centrefor-
wa rdsth e call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing the call is ho wever not possible in all coun-
tries.
R Breakdown assistance byate ch nician on
location and/or theto wing away of theve hicle
to the nearest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide aTer auto-
matic accident or breakdown de tection
(/ page 341)
In theev ent of a breakdown or accident, fur-
th er vehicle data is sent which enables optimal
support bythe Mercedes-Benz Customer 344
344
MBUX multimedia system

Centre and
the authorised service partner or
breakdown assistance.
R Addition tothe Mercedes me connect service
Te lediagnostics
Wi th th eTe lediagnostics function, speci/c
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clear lyinterpr eted and are available thro ugh
th e monitoring of components that are subject
to diagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via the
multimedia system tocontact the Mercedes-
Benz Customer Centre for fur ther help. This
prom ptinthe multimedia system only appears
when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver-
age, mobile network quality and the ability of
th e processing systems tointerpr etthe trans-
fe rred data. In some circumstances, this can
re sult in dela ysorthefa ilure of the informa-
tion toappear in the multimedia system. More information about Mercedes me connect
services can be obtained in
the Mercedes me Por-
ta l: https://me.secure.mercedes-benz.com
Dat Dat a tr
a transf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The data transfer red during a Mercedes me con-
nect call depends on:
R The reason for initiation of the call
R The service that is selected in thevo ice con-
trol system
R The activated Mercedes me connect services
Yo u can /nd out which data is transfer red when
using the services in the cur rently valid Mercedes
me connect term s of use and the data pr otection
information for Mercedes me connect. You can
/nd these in your Mercedes me user account. Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes me & Apps menu
cedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be available toyou. Fo
r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes me
apps updated.
Yo u can call up the menu using Appsinthe multi-
media system.
In theApps menu, thefo llowing options can be
av ailable:
R Connecting theve hicle with theMercedes me
user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car O1ce or the
we b br owser depending on availability Ov Ov
er
ervie
vie w of In-Car
w of In-Car O1ce
O1ce Using In-Car O1ce,
you can connect your online
services with the multimedia system. MBUX multimedia system
345
345

Re
quirements for In-Car O1ce:
R The In-Car O1ce service is activated in your
Mercedes me user account.
R You ha vea Mercedes me user account.
R You ha veset a Mercedes me PIN.
R You ha vesynchronised your Mercedes me
user account in theve hicle and via Mercedes
me.
R You ha vea user account with an online
service, e.g. with O1ce 365 or Gmail, and
ha ve connected the user account with In-Car
O1ce.
Alternatively you can link this user account
from the multimedia system toyour Mercedes
me user account. You will be o.ered a QR
code that will take youto thewe bsite from
which you can make the link.
In-Car O1ce functions R Display pending appointments in the calendar
- Reading out calendar ent ries -
Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is sa ved)
- Navigating toappointments (requirement
being that the appointment contains a na v-
igable destination)
- Deleting a calendar entry
R Display and selection of tasks and calls to
comple te
- Reading aloud
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is sa ved)
- Deleting
R Marking entry in Tasks & callsas completed
O
R Managing e-mails
- Showing or reading e-mails
- Writing, answering and forw arding e-mails
% Alternativel y,yo u can record text contents for
yo ur e-mail via the MBUX Voice Assistant or
via the dictation function. Fu
rther information on the MBUX Voice Assis-
ta nt (/ page 311).
% You can start the In-Car O1ce function using
th eApps menu. Please no tethat cer tain func-
tions are only available when theve hicle is
stationar y. 346 346
MBUX multimedia system

W
W
eb br ow
eb br owser ov
ser overerview
view 1
Sear ch
2 Torefresh/stop
3 Prev ious website
4 Options
5 Settings %
Under Äyou ha vethefo llowing options:
R Bookmarks
R Browsing history
R Request mobile website
R Entered URLs
R Tabs
% Websites cannot be shown while theve hicle is
in motion. Ov
Ov
er
ervie
vie w of smar
w of smar tphone int
tphone int egr
egration
ation Wi
th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multime-
dia system displa y.
Only one mobile phone at a time can be connec-
te d via Smartphone Integ ration tothe multimedia
system. Also for use with two phone mode with
smartphone integ ration, only one additional
mobile phone can be connec ted using Blue tooth ®
with the multimedia system.
The full range of functions for Smartphone Inte-
gr ation is only possible with an Internet connec-
tion. The appropriate application must be down- loaded on
the mobile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedto the multimedia system via
th e USB port using a suitable cable.
Apps for Smartphone Integ ration:
R Apple CarPlay ®
(wireless connection via Blue-
to oth ®
also possible)
R Android Auto (wireless connection via Blue-
to oth ®
also possible)
% For saf etyre asons, the /rst activation of
Apple CarPlay ®
or Android Autoon the multi-
media system must be car ried out when the
ve hicle is stationary with the parking brake.
Yo u can start Smartphone Integ ration using the
My devices menu.
Yo u can end Smartphone Integ ration via theMy
devices orby disconnecting the connecting cable
between the mobile phone and multimedia sys-
te m.
% Mercedes-Benz recommends disconnecting
th e connection via the device manager or the
connecting cable only when theve hicle is sta-
tionar y. MBUX multimedia system
347 347

Ov
Ov
er
ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 327).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving R
Day/night mode of the inst rument cluster
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction
The mobile phone uses this data toimpr ovethe
accuracy of navigation, forex ample, when driving
th ro ugh a tunnel. Mer Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on av
mation on available emerg
ailable emerg ency call syst
ency call syst ems
ems Tw
o types of emer gency call system are available
to you in theve hicle:
R Mercedes-Benz emer gency call system
R 112 eme rgency call system (EU eCall) The Mercedes-Benz emer
gency call system is not
av ailable in all countries. You can /nd more infor-
mation on there gional availability of eCall at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for bo themer gency call sys-
te ms:
R The transfer of speci/c data is requ ired forthe
intended function of bo themer gency call sys-
te ms. This will be explained in the "Data trans-
fe r" section (/ page 351).
R Both emer gency call systems are included as
standa rdequipment in your vehicle and are
activated at thefa ctor y.
R The use of bo themer gency call systems is
ex em ptfrom charge s.
R Both emer gency call systems only function in
areas in which the mobile phone network pro-
viders o.er mobile phone co verage.
Fo r bo thsystems, insu1cient network co ver-
age from the mobile phone network pr oviders
can result in an emer gency call not being
transmitted. 348 348
MBUX multimedia system

Di.er
Di.er
ences
ences be
betw
tween t
een t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system and t
em and the 112 emerg
he 112 emerg ency call syst
ency call system (EU eCall)
em (EU eCall) Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em 112 emerg
112 emergency call syst
ency call syst em (EU eCall)
em (EU eCall)
R The Mercedes-Benz emer gency call system is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmitted
to a Mercedes-Benz emer gency call centre.
In theev ent that the emer gency call centre of the Mercedes-Benz emer-
ge ncy call system cannot be reached (e.g. due toa lack of network co v-
erage), the 112 emer gency call is ca rried out automaticall y.R
Ifyo u decide on the 112 emer gency call system (EU eCall) onl y,then the
system only logs in tothe mobile phone network aTer the triggering of a
manual or automatic emer gency call.
R The 112 emerg ency call system (EU eCall) transmits automatic and
manual emer gency calls directly topublic coordination centres. %
The 112 emer gency call system (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
th e 112 emer gency call system (EU eCall)
depends on circumstances be yond the in0u-
ence of Mercedes-Benz AG. This includes
mobile network co verage and thete ch nical
infrastructu reofthe public reception cent res
in there specti vecount ries.
% Please obser vethat in theev ent of a repair
ge nuine Mercedes-Benz bat teries must be
used which ha vebeen certi/ed pursuant to
th e delegated regulation EU 2017/79 (Appen- dix I). Other manu
facturers are also permitted
pr ov ided their batteries are certi/ed accord-
ing tothe delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes-
Benz emer gency call system and using only the
112 emer gency call system (EU eCall). Contact
add ress for car rying out deactivation of the
Mercedes-Benz emerg ency call system arethe
local dealers. Mercedes-Benz
recommends the activation of the
Mercedes-Benz emerg ency call systemforth efo l-
lowing reasons:
R In emer gency situations when abroad, you can
also get support in a langua geyou speak.
R Several transmission tech nologies are used to
accelerate the transfer of the accident data
and impr overeliability of the transmission.
R The Mercedes-Benz emer gency call system is
permanently logged in tothe mobile phone
networ k,which ensu resfa ster placement of MBUX multimedia system
349 349