2020 MERCEDES-BENZ SPRINTER service

*
NO
TEDama getotheve hicle af ter driving
off-road When driving off-road or on unpa
ved sur fa‐
ces, fore ign bodies such as stones and
branches could become trapped on theve hi‐
cle underside, on wheels and tires, causing
damage totheve hicle.
Fo reign bodies could cause thefo llowing
damage:
R Damage the suspension, the fuel tank or
th e brake sy stem.
R Disturb the balance and cause vibrations. #
Regular lyremo veany trapped fore ign
bodies, e.g. stones and branches. #
After driving off-road, check carefully
whe ther there is any damage tothe
ve hicle. #
Ifth ere is damage, ha vetheve hicle
ch ecked at a qualified specialist work‐
shop. When driving off-road or on unpa
ved sur faces,
ch eck theve hicle underside, wheels and tires
re gularly at regular inter vals. In particular,
re mo veany trapped fore ign bodies, such as
st ones and branches.
Obser vethefo llowing no tesre ga rding fore ign
bodies of this kind:
R They may damage the suspension, the fuel
ta nk or the brake sy stem.
R They may disturb the balance and cause
vibrations.
R They may be flung out from theve hicle when
yo u continue driving.
If th ere is any damage, inform a qualified special‐
ist workshop.
When driving off-road on steep inclines, you must
make sure that the DEF tank is su fficiently filled.
Therefore, ensure a le vel of at least ten li ters
before off-road driving.
When driving off-road and on con stru ction sites,
sand, mud and water,also mixed with oil, can get
into the brakes. This may lead toare duction in
braking ef fect or total brake failure, also as a
re sult of increased wear. The braking characteris‐
tics will vary depending on the material that has
got into the sy stem. Clean the brakes af ter driv‐
ing off-road. If youth en notice a reduced braking
ef fect or hear scraping noises, ha vethe brake sy
stem checked immediately at a qualified spe‐
cialist workshop. Adjust your driving style to the
ch anged braking characteristics.
Driving off- road or on con stru ction sites increa‐
ses the possibility of vehicle damage which may
in turn lead tothefa ilure of cer tain major assem‐
blies and sy stems. Adapt your driving style to the
off-road driving conditions. Drive carefull y.Ha ve
any vehicle damage rectified at a qualified spe‐
cialist workshop as soon as possible.
When driving on rough cross-country terrain, do
not shift the transmission toneutral and do not
disengage the clutch. You could lose control
when attem pting tobrake theve hicle with the
service brake. If your vehicle cannot manage an
uphill incline, drive back down in reve rsege ar.
When loading your vehicle for off-road driving or
on a construction site, keep theve hicle's center
of gr avity as low as possible.
Checklist before off-road driving R Check the fuel and DEF le vels (/ page175)
and refill if necessary (/ page133).
R Engine: check the oil le vel and add oil if nec‐
essary (/ page 281). Before driving up or
down extreme inclines or slopes, fill th e oil to
th e maximum le vel.
% If
yo u drive up or down extreme inclines or
slopes, the00B2 symbol may appear in the
multifunction displa y.The engine operating
saf ety is not put at risk if you ha vefilled the
engine oil tothe maximum le vel before the
jou rney.
R Vehicle tool kit: check that the jack is work‐
ing (/ page 327).
R Make sure that a lug wrench (/ page 327), a
wo oden underlay forth e jac k,aro bust tow
ro pe, a folding spade and a wheel chock
(depending on equipment) are car ried in the
ve hicle.
R Tire s and wheels: check the tire tread dep th
( / page 308) and the tire pressure
(/ page 316).
Ru les for off-road driving
Alw ays be aware of the ground clearance of the
ve hicle and avoid obs tacles such as deep tire
ru ts. Driving and pa
rking 117

wheels and tires or may be
flung out from the
ve hicle when continuing the journe y.
R Check the underbody for trapped branches or
ot her parts of plants and remo vethem.
R Clean the brake discs, brakepads and axle
joints, particularly af ter operation in sand,
mud, grit and gr avel,wate r or similar lydirty
conditions.
R Check the entire floor assembly, the tires,
wheels, bodywork stru cture, brakes, steering,
suspension and exhaust sy stem for any dam‐
age.
R Check the service brake for operating saf ety,
e.g. car ryout a brake test.
R Ifyo u notice strong vib rations af ter driving
off-road, check the wheels and driv etra in for
fo re ign objects again. Remo veany fore ign
objects which can lead toimbalances and
th us cause vibrations. In theeve nt of damage
to the wheels and the drive train, visit a quali‐
fi ed specialist workshop immediately. Fu
nction of the ECO display The ECO display sums up
your driving character‐
istics from thest art tothe end of the trip and
supports a consum ption-optimized driving style.
Yo u can influence consum ption as follo ws:
R Anticipa teroad and traf fic conditions.
R Obser vethege arshift recommendation. Instrument Display wi
thcolor display
The segment's lettering lights up brightl y,the
outer edge lights up and the segment is filled
when theve hicle is driven with thefo llowing char‐
acteristics:
R 1 ACCELERATION: mode rate acceleration
R 2 CONSTANT: consis tent speed
R 3 COASTING: gentle deceleration and roll‐
ing The segment's lettering is gr
ay,th e outer edge is
dark and the segment is em ptied when theve hi‐
cle is driven with thefo llowing characteristics:
R 1 ACCELERATION: sporty acceleration
R 2 CONSTANT: speed fluctuations
R 3 COASTING: heavy braking
Yo u ha vedriven in a consum ption-optimized man‐
ner when:
R The thre e segments ha vebeen comple tely fil‐
led simultaneousl y.
R The edge of all thre e segments lights up. Instrument Display with black and white dis‐
play
The bars will fill up when theve hicle is driven
with thefo llowing characteristics:
R 1Moderate acceleration
R 2Consis tent speed
R 3Gentle deceleration and rolling
The bars will em pty when theve hicle is driven
with thefo llowing characteristics:
R 1Spo rty acceleration
R 2Speed fluctuations
R 3Heavy braking
The displ aywill also show the additional range
(4 Bonu sXXX mi Fr. Start orXXX mi From
Start) that you ha veachie ved with your driving
st yle compared with a driver with a very sporty
driving style. This range does not cor respond to
any fixe d consum ption saving. Driving and parking
11 9

Diesel pa
rticulate filter Note
s onrege neration &
DANG ER Risk of death caused by
ex haust gases
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Inhaling
th ese exhaust gases is hazardous tohealth
and leads topoisoning. #
Never lea vethe engine or, if present,
th e auxiliary heating running in an
enclosed space wi thout suf ficient venti‐
lation. &
WARNING Risk offire caused byhot
ex haust sy stem parts
Flammable materials such as lea ves, grass or
twigs may ignite. #
Park theve hicle so that no flammable
material can come into con tact wi thhot
ve hicle components. #
In particular, do not park on dry grass‐
land or har vested grain fields. Re
generation wi thout inter ruption take s appr ox.
15 minutes.
If th eve hicle is predominantly used for short dis‐
ta nce driving or extended non-operational times,
th is could lead toa malfunction in the automatic
cleaning function forth e diesel particulate filter.
As a result, permanent blocking of the diesel par‐
ticulate filter may occur. and fuel may also accu‐
mulate in the engine oil and cause engine failure.
If yo u main lydrive short dis tances, you should
drive on a free way or go for a country drive for 20
minutes every500 km (300 miles). This facili‐
ta testh e diesel particulate filter's burn-off proc‐
ess.
* NO
TEDama gedue tohot exhaust gases During
rege neration, extremely hot exhaust
ga ses escape from theta ilpipe. #
During rege neration, maintain a mini‐
mum di stance of 7 ft(2 m) from other
objects, e.g. par kedve hicles. Displaying load
On-board computer:
4 Service 5
Consumption Info
The load of the diesel particulate filter is dis‐
pla yed. Load display at
75% load #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board computer
(/ page 120) Battery main switch
Note
s onthe bat tery main switch *
NO
TEDama getothe electrical sy stem If
yo ure mo vethe battery main switch, it
could lead tothe electrical sy stem becoming
damaged. #
Make sure that the ignition is switched
off and that at least 15minutes ha ve
passed before removing the battery
main switch. Otherwise, electrical sys‐
te m components could be dama ged. Yo
u can use the battery main switch todiscon‐
nect the cur rent toall your vehicle's consumers.
This will pr event uncontrolled battery discha rge
caused byquiescent cur rent consumers.
If yo ur vehicle is equipped with an auxiliary bat‐
te ry inthe engine compartment or in the base of
th e co-driver's seat, you must disconnect bo th
batteries. Only then is the electrical sy stem fully
disconnected from the po wer supp ly. 12 0
Driving and pa rking

%
Only disconnect theve hicle from the po wer
supply using the battery main switch in the
fo llowing situations:
R The vehicle is stationary for a long time
R It is absolutely necessary todisconnect
th eve hicle from the po wer supply
Af ter switching on the po wer supp ly,yo u will
need toreset the side windo ws (/page 58)
and the electric sliding door (/ page 55).Switching
the po wer supply on/o ff Switching off
the po wer supply Battery main switch
* NO
TEDama getothe auxiliary battery in
ve hicles with a rear wheel drive and auto‐
matic transmission If
th e battery main switch is remo ved, the
auxiliary battery could be damaged byheavy
discharging. #
Do not remo vethe battery main switch. #
Consult a qualified specialist workshop
to put theve hicle out of use. %
No
tethere maining time before the next
service due date and oil change . The time
re cording is also dis rupted if the po wer sup‐
ply is disconnected. #
Switch off the ignition and wait at least
15 minutes. #
Remo vecover1. Todo this, take hold of the
co ver at the upper edge, mo veit outwards in
th e direction of the driver's door and lift it off. #
Press and hold button 3. #
Pull plug 2out of the ground pin. #
Push plug 2asfar as possible in the direc‐
tion of the ar row sothat it cannot make con‐
ta ct wi th the ground pin.
All star ter battery consumers are disconnec‐
te d from the po wer supp ly.
Switching on the po wer supply Battery main switch
#
Press plug 2onto the ground pin until you
fe el it engage and plug 2is in full contact
with the ground pin.
All star ter battery consumers are reconnec‐
te dto the po wer supply. #
Fasten co ver1. Todo this, place the co ver
on from abo ve. #
Press the co ver into the neighboring switch‐
ing console on theright hand side. Driving and parking
121

#
Brake or accelerate theve hicle tothe desired
speed on the downhill gradient. #
Release the brake or accelera tor pedal.
The cur rent speed is stored.
or #
Press rocker switch 1up or down during a
DSR regulation.
The last sa ved speed is increased or reduced. #
Release rocker switch 1.
The cur rent speed is stored.
or #
Press rocker switch 1up or down until
desired speed is reached. #
Release rocker switch 1.
The cur rent speed is stored.
% It may be a moment before
theve hicle starts
to brake tothe set speed. Take this delay into
account when setting the speed with rock er
switch 1.
Deactivating DSR #
Press the upper section of switch 1.
or #
Accele rate and drive fasterthan 28 mph
(45 km/h).
DSR deactivates automatically in thefo llowing
situations:
R You drive fasterthan 28 mph (4 5 km/h).
R There is a malfunction in the ESP ®
or ABS
sy stem. Electronic le
vel control Fu
nction of ENR (electronic le vel control) &
WARNING Risk of entrapment from vehi‐
cle lo wering
When lo wering theve hicle, people could
become trapped if their limbs are between
th eve hicle body and the tires or underneath
th eve hicle. #
Make sure no one is underneath the
ve hicle or in the immediate vicinity of
th e wheel ar ches when theve hicle is
being lo wered. &
WARNING Risk of inju ryfrom jack tip‐
ping
If yo u park a vehicle with air suspension, the
air suspension may remain activated for up to
one hour, even when the ignition is switched
off. If youth en raise theve hicle with the jac k,
th e air suspension will attem pttoadjust the
ve hicle le vel.
The jack may tip. #
Press the Service button on the air sus‐
pension remo tecontrol before raising
th eve hicle.
This pr events au tomatic readjustment
of theve hicle le vel and pr events it from
being raised or lo wered manually. &
WARNING Risk of accident due tolow‐
ered or raised chassis
Driving with a lo wered or raised chassis may
greatly impair braking and handling charac‐
te rist ics. You may also exceed the permissible
ve hicle height when thech assis is raised. #
Set the driving le vel before pulling away. &
WARNING Risk of accident from mal‐
function of electronic le vel control
If elect ronic le vel control is malfunctioning,
th eve hicle le vel may be asymmetrical, too
high or too lo w.
The driving and steering characteristics of the
ve hicle may be noticeably dif fere nt. #
Adapt your driving style according lyand
drive carefull y. 12 8
Driving and pa rking

Electronic le
vel control starts automatically if the
ignition is switched on. Operation is only possible
af te rth e parking brake has been applied.
Elect ronic le vel control per form s a self-check reg‐
ularly when it is activated and while in use. Indi‐
cator lamp 7onthere mo tecontrol lights up for
about one second when you swit chon the igni‐
tion.
There is a malfunction if indicator lamp 7
beha ves in thefo llowing ways:
R The indicator lamp does not light up when you
switch on the ignition.
or
R The indicator lamp then lights up again or
fl ashes.
In addition, a warning tone is emitted from the
re mo tecontrol for appro ximately 30 seconds.
The fault that has been de tected can be shown
using the indicator lamps (signaling of fault
codes). #
Park theve hicle, leaving the ignition switched
on. #
Apply the parking brake. #
Toraise or lo wer the vehicle le vel:press
and hold button 4or5 until theve hicle
le ve lre aches therequ ired height.
The indicator lamp in button 4or5 flashes
as long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 4or5 lights up. #
Tolowe r automatical ly:brie fly press but ton
5 .
Electronic le vel control automatically lo wers
th eve hicle tothe next lo wer position:
R From the highest position todriving le vel
R From driving le velto the lo west position
The indicator lamp in button 5flashes as
long as theve hicle le vel is being changed. When
theve hicle le vel has been set, the indi‐
cator lamp in button 5lights up.
% By pressing button
4during the mo vement,
th e original position will be reset. #
Toraise automaticall y:briefly press button
4.
Elect ronic le vel control automatically raises
th eve hicle tothe next higher position:
R From the lo west position todriving le vel
R From driving le velto the highest position
The indicator lamp in button 4flashes as
long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 4lights up.
% By pressing button
5during the mo vement,
th e original position will be reset. #
Toraise or lo wer automatical lyto driving
le ve l (center position): press and hold but‐
to n6.
Electronic le vel control automatically raises or
lo we rstheve hicle todriving le vel. #
Tosave the set vehicle le vel:set the
re qu ired vehicle le vel. #
Press and hold button 1or2 until you hear
a to ne.
The vehicle le vel set has been sa ved on cor re‐
sponding button 1or2. #
Tocall up the sa vedve hicle le vel:briefly
press button 1or2.
Electronic le vel control automatically raises or
lo we rstheve hicle tothe sa ved driving le vel.
The indicator lamp in button 1or2 flashes
as long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 1or2 lights up.
% Service mode may only be activated or deac‐
tivated at a
qualified specialist workshop by
trained pe rsonnel. In service mode, the air
suspension sy stem is deactivated for mainte‐
nance or fault de tection. #
Toactivate service mode: press button3.
Service mode is active and the indicator lamp
in button 3lights up continuousl y. #
Todeactivate service mode: press button
3.
Service mode is deactivated and the indicator
lamp in button 3goes out. 13 0
Driving and pa rking

DEF
Note
s on DEF
* NO
TEWhen you open the DEF tank,
small amounts of ammonia vapor may
escape. #
Only fill th e DEF tank in well-ventilated
areas. #
Do not let DEF come into con tact wi th
skin, eyes or clo thes. #
Keep DEF away from children. *
NO
TEDo not ingest DEF. If DEF is swallo
wed: #
Immediately rinse out your mouth thor‐
oughly. #
Drink plenty of water. #
Seek medical attention immediately. *
NO
TEDama gecaused byadditives in
DEF or bydiluting DEF The DEF
exhaust gas af tertre atment sy stem
could be destr oyed bythefo llowing:
R Additives in DEF
R Diluting DEF #
Only use DEF in accordance with ISO
222 41 . #
Do not mix additives. #
Do not dilu teDEF. *
NO
TEDama geand malfunctions caused
by impurities in DEF Impurities in DEF
result in thefo llowing:
R Higher emission values
R Damage tothe catalytic con verter
R Engine damage
R Malfunctions in the DEF exhaust gas
af te rtre atment sy stem #
Avoid impurities in DEF. *
NO
TEDEF residue cr ystallizes af ter
some time. Remo veDEF residue. #
Immediately rinse su rfaces that come in
con tact wi thDEF when filling with
wate r. #
DEF can also be remo ved with a damp
clo thand cold water. #
If DEF has already cr ystallized, clean
using a spon geand cold water. DEF is a li
quid urea solution used forex haust gas
af te rtre atment of diesel engines. In order forthe
ex haust gas af tertre atment tofunction properly,
only use DEF in accordance with ISO 222 41 .
DEF has thefo llowing properties:
R non-t oxic
R colorless and odorless
R non-flammable
DEF availability:
R you can ha veDEF added byfast service at a
qu alified specialist workshop, e.g. an author‐
ized Mercedes-Benz Center.
R DEF is available at numerous gasst ations via
DEF filling pumps.
R alternatively, DEF is available at qualified spe‐
cialist workshops, e.g. an authorized
Mercedes-Benz Center, and at numerous gas
st ations as a DEF refill canis ter or DEF refill
bottle.
% DEF freezes at a
temp erature of appr ox‐
imately 12.2 °F (-11 °C). The vehicle is equip‐
ped with a DEF preheating sy stem at thefa c‐
to ry. This means that winter operation is also
ensured forte mp eratures below 12.2 °F
(-11 °C). If you add DEF at temp eratures
below 12.2 °F (-11 °C), the DEF le vel in the
instrument clus ter may not be displa yed cor‐
re ctly. If the DEF is frozen, drive for at least
20 minutes and then park theve hicle for a
minimum of 30 seconds, so that the le vel is
cor rectly displa yed. In extreme winter condi‐
tions, the time needed todetect theto p-up
amount may be considerably longer. Park the
ve hicle in a warm garage tospeed up this
process.
% Ensure
the connection between there fill con‐
ta iner and vehicle filler neck does not drip. 13 6
Driving and pa rking

Calling up
the DEF le velga uge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF le vel and the DEF range appear. Instrument Display wi
thcolor display
1 DEF le vel Instrument Display with black
and white dis‐
play
1 DEF le vel
Re filling DEF
* NO
TEEngine damage due toDEF being
in the fuel #
DEF must not be used tofill th e fuel
ta nk. #
Only use DEF tofill th e DEF tank. #
Do not overfill the DEF tank. *
NO
TEContamination of theve hicle inte‐
ri or due toDEF leakage #
After adding, careful lyclose the DEF
re fill con tainer. #
Avoid car rying DEF refill con tainers per‐
manently in theve hicle. Re
quirements:
R The ignition is switched off.
The following messages that appear in succes‐
sion in the multifunction display indicate that you
need torefill th e DEF tank:
R Refill Additive See Operator's Manual
The DEF tank has fallen below thefirs twa rn‐
ing thre shold.
R Refill Additive Starts until Emerg. Op.: XXX
See Operator's Manual
The DEF supply has fallen below there ser ve
mar k.
Af terth e message appears forth efirs t time,
th ere maining DEF supp lywill last for appro x‐
ima tely 1,200 mi (1,900 km) and you can
st art the engine a fur ther 16 times. The num‐
ber of remaining engine starts XX(16 to1) is
shown in the message everytime the engine
is star ted.
R Refill Additive Emergency Op.: XXX mph See
Operator's Manual
You can only drive theve hicle at a maximum
speed of 5 mph (8 km/h).
Re fill qu antity:
Wi th a prom ptinthe displa ya t least 2 l
Wi thout a prom ptinthe displa yat least 8 l Yo
u can also ha vethe DEF le vel displa yed
( / page 137).
Opening the DEF filler cap on filler caps that
are not loc kable #
Open the hood. Driving and parking
137