2020 MERCEDES-BENZ SPRINTER roof

Operating
the on-board computer ............ 176
Overview of the displa yson the multi‐
function display ....................................... 17 7
Setting the instrument lighting ................1 78
Menus and submenus .............................. 178Vo
ice Control Sy stem ........................... 184
No tes on operating saf ety ...................... .184
Operation ................................................ 184
Using theVo ice Cont rol Sy stem ef fec‐
tively ........................................................ 186
Basic voice commands ............................ 187Mercedes PRO
....................................... 19 5
Information about Mercedes PRO
(Mercedes me) ........................................ 19 5
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 19 5
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem .......1 95
Making a call via theove rhead control
panel .......................................................1 96
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 96
Giving permission for data transfer .......... 19 6
Tr ans ferred data during a service call ...... 19 6MBUX multimedia sy
stem .................... 19 8
Overview and operation ........................... 19 8
Sy stem settings ....................................... 209
Ve hicle information ..................................2 15
Na vigation ................................................ 216
Te lephone ................................................ 24 2
Online and Internet functions .................. 254
Media .......................................................2 61
Ra dio .......................................................2 65
Sound ...................................................... 270Tr
anspo rting .......................................... 271
No tes on loading guidelines .................... 271
Load distribution ..................................... 272
Secu ring loads ......................................... 272
Car rier sy stems ....................................... 274
Using the interior roof car rier sy stem ...... 275
Placing a load on the wheel ar ch............. 277 Maintenance and care
..........................278
ASS YST PLUS service inter val display .... .278
Engine compartment ............................... 278
Cleaning and care .................................. .286 Breakdown assi
stance ......................... 292
Emergency .............................................. 292
Emergency Call Sy stem ........................... 292
Flat tire ....................................................2 94
Battery .................................................... 294
To wing or tow- starting ............................ .300
Electrical fuses ........................................ 304
Ve hicle tool kit ......................................... 305
Hydraulic jack ......................................... 306 Wheels and tires
................................... 308
Information on noise or unusual driving
ch aracteristics ........................................ .308
No tes on regular lyinspecting wheels
and tires .................................................. 308
Information on driving with summer
tires ........................................................ .308
Information on M+S tires ......................... 309
No tes on snow chains ............................ .309
Ti re pressure ............................................ 310
Loading theve hicle ..................................3 17
Ti re labeling ............................................ .319
Information on definitions (tires and
loading) ................................................... 323
Changing a wheel .................................... 324
Spare wheel ............................................ 332 Te
ch nical data ....................................... 337
Information on tech nical da ta.................. 337
On-board electronics ............................... 337
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 38
Operating fluids and capacities .............. .340
Ve hicle data ............................................ 348
Tr ailer hit ch............................................. 349
Lashing points and car rier sy stems ......... 353 Display messages and
warning and
indicator lamps ..................................... 355
Display messages .................................... 355
Indicator and warning lamps .................... 376 Index
...................................................... 387 Con
tents 3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
theve hicle is
directly related totheve hicle's operation.
Operate your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi‐
ro nment. Please obser vethefo llowing recom‐
mendations on ope rating conditions and per‐
sonal driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-use and recycle sub stan‐
ces ins tead of immediately disposing of them.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes-Benz
AGoffers recycled recondi‐
tioned components and pa rts with the same
qu ality as new parts. The same entitlement
from the Limited Warranty is valid as for new
parts. #
Recycled reconditioned components
and pa rts from Mercedes-Benz AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz , the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ries
th at are appr ovedfo ryo ur vehicle model.
Mercedes-Benz testsge nuine pa rts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket Gene
ral no tes 21

Ad
justing the rear-compartment climate con‐
trol Re
quirements:
R The climate control sy stem has been
switched on (/ page101).
Se tting the temperature and airflow with
dual-zone and 3-zone automatic clima tecon‐
trol: #
Press the button.
The indicator lamp on the button and
th e symbol on
the climate cont rol sys‐
te m display will flash.
The display will swit chtothete mp erature and
th e blo wer on there ar menu. #
Use therock er switches 0082and0097 to
set therequ iredtemp erature and air flow on
th ere ar-compartment menu.
% If
th ere are significant dif fere nces between
th ete mp erature settings of the front and rear
sy stems, these cann otbe regulated accu‐
ra tely.
% If
th ere ar-compartment climate control has
been swit ched off, you can swit chit on auto‐
matically bypressing the0 button.
Depending on theve hicle equipment, climate
contro l will switch on thero of-mounted air condi‐
tioning sy stem or rear-compartment heating as
re qu ired:
R Ve
hicles with a roof-mounted air condi‐
tioning sy stem: there ar compartment can
only be cooled.
R Ve
hicles with rear-compartment heating:
th ere ar compartment can only be heated.
Swit ching off rear-compartment climate con‐
trol via dual-zone and 3-zone automatic cli‐
mate control: #
Press the button.
#
Ifth e indicator lamp on the button and
th e symbol on
the climate cont rol sys‐ te
m display flash, set the air flow to0 on the
re ar-compartment menu.
% Indicator lamp on:
rear-compartment climate
control has been swit ched on.
Indicator lamp off: rear-compartment climate
control has been swit ched off.
Indicator lamp flashes: the setting mode of
th ere ar-compartment climate control is
active. Swit
ching the A/C function on and off Re
quirements:
R The climate control sy stem has been
switched on (/ page101).
The A/C function controls the climate and dries
th e air inside theve hicle. #
Press the 005A button.
% Switch off
the A/C function only brief ly. Oth‐
erwise, the windo wscould fog up faster.
% Condensation may leak from
the underside of
th eve hicle in cooling mode. This is not a sign
of a defect. Au
tomatically regulating climate control Re
quirements:
R The climate control sy stem has been
switched on (/ page101).
Swi tching on automatic climate control
In au tomatic mode, thete mp erature, air flow and
air distribution are regulated and kept cons tant. #
Press the 0058 button.
The display will show thete mp erature. The
air flow and air distribution will disappear from
th e displa y.
If th ere ar-compartment climate control has
been swit ched on, the setting will be car ried
ove rfo rth ere ar compartment.
Swit ching off automatic climate control #
Use the0097 rocker switch tochange the air‐
fl ow setting and air distribution
(/ page 103) .
The other setting remains unaf fected bythe
ch ange. 102
Climate cont rol

Problems with hot
water auxiliary heating Problem
Possible causes/consequences and 0050 0050Solutions
FA IL00A3 Signal transmission between transmitter and
vehicle is malfunctioning. #
Change your position in relation totheve hicle, moving closer if nec‐
essar y.
FA IL The
star ter battery is not suf ficiently charge d. #
Charge thest ar ter batter y.
The fuel tank is not filled up tothere ser veleve l. #
Refuel at the nearest gasst ation.
FA IL0099 Au
xilia ryheating is malfunctioning. #
Have the auxiliary heating checked at a qualified specialist work‐
shop. Operating cargo compartment
ventilation If
yo ur vehicle is equipped with a roof ventilator,
yo u can admit fresh air tothe cargo compart‐
ment, or extract air from it as well. #
Swit chon the ignition. #
Toswitch on and extract: press switch 1
at theto p.
The roof ventilator remo ves used air from the
cargo compa rtment. #
Toswitch on and admit fresh air: press
switch 2atthe bottom.
The roof ventilator feeds fresh air into the
cargo compa rtment. #
Toswitch off: setthe switch tothe center
position. 108
Climate cont rol

Note
s on loading guidelines &
DANG ER Risk of poisoning from exhaust
ga ses
Combustion engines emit poisonous exhaust
ga ses, such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if the
re ar-end door is open when the engine is run‐
ning, especially if theve hicle is in motion. #
Always switch off the engine before
opening there ar-end door. #
Never drive with there ar-end door
open. &
WARNING Risk of inju ryfrom unsecu red
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R Luggage or loads
R Seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
ex ceptional case
The reis a risk of injur y,particular lyin the
eve nt of braking maneuvers or ab rupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr aveling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phone brac kets cannot
al wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. &
WARNING Risk of bu rns from theta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into con tact
wi th th ese parts of theve hicle, you could
burn yourself. #
Always be particularly careful around
th eta ilpipe and theta ilpipe trims and
supervise children especially close lyin
th is area. #
Allow vehicle parts tocool down before
to uching them. If
yo u are using a roof rack , please no tethe maxi‐
mum roof load and the maximum load capacity of
th ero of rack ( /page 353).
Camera-based driving sy stems and the sensor
functions of the inside rearview mir ror may be
impaire d ifyou are transporting a load on the
ro of and it pr otru des more than 16 in (40 cm)
ov er the front edge of thero of. Therefore, make
sure that the load does not overhang bymore
th an 16 in (40 cm).
The handling characteristics of your vehicle are
dependent on the load distribution.
Therefore, please obser vethefo llowing no tes
when loading:
R When transporting a load, ne verexc eed the
permissible gross mass or the gross axle
we ight rating forth eve hicle (including occu‐
pants). The values are specified on theve hi‐
cle identification plate on the B-pillar.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R If possible, alw ays transport the load in the
cargo compa rtment. Tr
ansporting 271

light
weight loads. Lay anti-slip mats underneath
th e load tosecure the load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethe tie-down eyeth ro ugh a
re cess in the loading rail close tothe load
until locking mechanism engages in the
re cess.
% When
you pull locking mechanism up and out
of there cess, the tie-down eye is able to
mo vewithin the loading rail. Make sure that
locking mechanism is alw ays engaged in a
re cess. #
Che ckthe tie-down eyefo rfirm seating. #
Toremo ve:pull lo cking mechanism up and
pull the tie-down eyeto wa rdsth e locking
mechanism and out of the loading rail
th ro ugh a recess. Car
rier sy stems Information about
thero of rack &
WARNING Risk of inju rydue tothe maxi‐
mum roof load being exceeded
When you place a load on thero of as well as
all outer and inner attachments, theve hicle's
center of gr avity will rise and thefa miliar driv‐
ing characteristics as well as thesteering and
braking characteristics will change. When
driving around bends, theve hicle will tilt
more heavily and may react more sluggishly
to steering mo vements.
If yo uexc eed the maximum roof load, the
driving characteristics, as well as thesteering
and braking, will be greatly impaired. #
Neverexc eed the maximum roof load
and adjust your driving style. 1
Mounting rails
Information about the maximum roof load can be
fo und in the "Technical data" section
(/ page 353).
Obser vethefo llowing points for assembling roof
ra ck s:
R Tighten thero of rack 's scr ewsto ato rque of
6.0 lb -ft(8 Nm) – 7.4 lb-f t(10 Nm) in the des‐
ignated groo ved plates.
R The tightened scr ews should not touch the
ra ils.
R Ensure that the groo ved plates are not loca‐
te d in the areas around the plastic caps.
R The groo ved plates must ha vetheright cross-
section.
R The insides of the mounting rails must be free
of dirt.
R Re-tigh tenth e scr ews uniformly af ter around
300 miles (500 km).
Mercedes-Benz recommends that you use on ly
ro of rack sth at ha vebeen tested and appr oved
fo r Mercedes-Benz. These help topreve ntvehicle
damage.
If yo uwa nttoretrofit the mounting rails, ha ve
th em ins talled at a qualified specialist workshop.
Otherwise, you could damage theve hicle.
If yo ur vehicle is ins talled with mounting rails on
th ero of, you can install a roof rack on thero of.
Special fasteners (sliding bloc ks) are available as
accesso ries forth is purpose.
These fasteners are available from any authorized
Mercedes-Benz Center. 274
Transporting

Using the interior
roof car rier sy stem &
WARNING Risk of inju rydue tounse‐
cured loads
When you secure or loosen a load, the load
may fall down and injure vehicle occupants. #
When securing or loosening a load, do
not stand under the load. *
NO
TERisk of damage tothe belt stra ps
and slider Excessive point loading on
the belt stra ps and
sliders may cause the belt stra ps totear or cause
the sliders tobreak off from thera ck
ra il. #
Distribute the load evenly. When doing
so, ensure that theove rall cen ter of
gr av ity of the load is alw ays as close to
th e center as possible and between the
ro of rails and between thera ck rails. Yo
u can use the interior roof rack system to
secure loads. It is also suitable for securing long
loads.
% The interior
roof rack system may be subjec‐
te dto a maximum load of 110 lbs (50 kg).
The interior roof rack system consists of thefo l‐
lowing components:
R Roofrails 1 are attached tothero of of the
ve hicle.
R Rack rails 2 are scr ewed onto thero of rails
and can be mo ved.
R Rack rail2 is equipped with slider pair 4.
Slider pair 4with attached belt stra p5 can
be mo ved. Load 6isstowe dby placing and
lashing it in belt stra p5.
R The load has tobe secured in the direction of
tra vel and in the opposite direction tothe direction of tra
vel using two head lashings
3. Tr
ansporting 275

#
Tomo vetherack ra ils:unsc rew star knobs
7 coun ter-clockwise until they are slightly
loose. #
Slide rack rail2 along roof rail1 tothe
desired position. #
Screw star knobs 7tight clo ckwise. #
Check that thera ck rail is seated securely.
Moving the sliders &
WARNING Risk of inju rydue toinade‐
qu ately secured loads
If th e slider of the interior roof rack system is
not engaged proper ly,th e load may come
loose, fall down and injure people, for
ins tance when they enter or load and unload
th e cargo compartment. #
Always engage the slider properly. %
Ring
8of slider 4must alw ays be at an
angle of 90° torack rail2, so that slider 4
is engaged proper ly. #
When thering of the slider is at an angle
of 90° totherack ra il:pull ring 8 of slider
4 down and simul taneously mo veslider 4
to the desired position. #
Release ring 8 atthe desired position. #
Moveslider 4slightly fur ther along on rack
ra il2 until slider 4engages automaticall y. #
When thering of the slider is pa rallel to
th erack ra il:mo veslider 4tothe desired
position. #
Position ring 8 of slider 4at an angle of
90° torack rail2.
Slider 4is engaged. Ad
justing the belt strap #
Press and hold the locking mechanism on
slider 9. #
Pull or release belt stra p5. #
Release the locking mechanism on slider 9.
% When securing or loosening a load, be sure
to not stand under the load.
Securing and loosening the load #
Tosecure the load: placethe load in the belt
st ra ps of thera ck rails. #
Fasten the load flush with the partition. #
Secure belt stra p5. #
Check that the load is seated securel y. #
Toloosen the load: press and hold the lock‐
ing mechanism on slider 9. #
Pull ring 8 ofthe slider down and simultane‐
ously mo vethe slider away from the load. #
Loosen belt stra p5 and at the same time
make sure that the load does not fall out of
th e belt stra ps. #
Remo vethe load from the belt stra ps.
Installing cargo tie down rings 276
Transporting