2020 MERCEDES-BENZ SPRINTER phone

Symbols
..................................................... 4At
agl ance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter ....................................... 8
Overhead control panel .............................. 11
Door control panel .................................... .16
Emergencies and breakdowns ................... 18Digital Operator's Manual
......................20
Calling up the Digital Operating
Instructions ............................................... 20 General no
tes.......................................... 21
Environmental pr otection ........................... 21
Mercedes-Benz Genuine Parts ...................21
No tes about attachments, add-on
equipment, ins tallations and con ver‐
sions .......................................................... 22
Operating Instructions .............................. .23
Service and vehicle operation ...................23
Operating saf ety ........................................ 24
Diagno stics connection ............................ .25
No tes on changes tothe engine output ..... 26
Qualified specialist workshop .................... 26
Ve hicle registration ................................... 26
Cor rect use of theve hicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems with your
ve hicle .......................................................27
Re porting saf ety defects ............................ 27
Limited Warranty ...................................... .27
QR codes forre scue card .......................... 27
Data storage ..............................................28
Copyright .................................................. .30Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Seat belts .................................................. 32
Airbags ...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tes on pets in theve hicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Doors ........................................................ 49
Sliding door ................................................ 51
Electric sliding door ................................... 52
Re ar-end doors .......................................... 55
Pa rtition sliding door ................................ .56Electrical
step ............................................ 57
Side window .............................................. 58
Anti-theft pr otection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's seat position .................... 64
Seats ......................................................... 64
Ad justing thesteering wheel ......................76
St ow age areas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessly charging the mobile phone
and coupling with theex terior antenna ..... 82
Ins talling or removing thefloor mats ......... 83 Light and vision
....................................... 84
Exterior lighting ......................................... 84
Ad justing the interior lighting .................... 87
Changing bulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visors ........................................98 Climate control
....................................... 99
Overview of climate control sy stems ......... 99
Operating climate control sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tion .......................................................... 108 Driving and pa
rking .............................. 109
Driving .................................................... .109
Battery main switch ................................. 12 0
Au tomatic transmission ........................... 12 2
All-wheel drive ........................................ .124
DSR (Downhill Speed Regulation) ............ 12 6
Electronic le vel control ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .168
Tr ailer operation ...................................... 16 9 Instrument Display and on-board
compu ter............................................... 175
Overview of Instrument Display ............... 175
Overview of the buttons on thesteer‐
ing wheel .................................................1 762
Contents

Operating
the on-board computer ............ 176
Overview of the displa yson the multi‐
function display ....................................... 17 7
Setting the instrument lighting ................1 78
Menus and submenus .............................. 178Vo
ice Control Sy stem ........................... 184
No tes on operating saf ety ...................... .184
Operation ................................................ 184
Using theVo ice Cont rol Sy stem ef fec‐
tively ........................................................ 186
Basic voice commands ............................ 187Mercedes PRO
....................................... 19 5
Information about Mercedes PRO
(Mercedes me) ........................................ 19 5
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 19 5
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem .......1 95
Making a call via theove rhead control
panel .......................................................1 96
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 96
Giving permission for data transfer .......... 19 6
Tr ans ferred data during a service call ...... 19 6MBUX multimedia sy
stem .................... 19 8
Overview and operation ........................... 19 8
Sy stem settings ....................................... 209
Ve hicle information ..................................2 15
Na vigation ................................................ 216
Te lephone ................................................ 24 2
Online and Internet functions .................. 254
Media .......................................................2 61
Ra dio .......................................................2 65
Sound ...................................................... 270Tr
anspo rting .......................................... 271
No tes on loading guidelines .................... 271
Load distribution ..................................... 272
Secu ring loads ......................................... 272
Car rier sy stems ....................................... 274
Using the interior roof car rier sy stem ...... 275
Placing a load on the wheel ar ch............. 277 Maintenance and care
..........................278
ASS YST PLUS service inter val display .... .278
Engine compartment ............................... 278
Cleaning and care .................................. .286 Breakdown assi
stance ......................... 292
Emergency .............................................. 292
Emergency Call Sy stem ........................... 292
Flat tire ....................................................2 94
Battery .................................................... 294
To wing or tow- starting ............................ .300
Electrical fuses ........................................ 304
Ve hicle tool kit ......................................... 305
Hydraulic jack ......................................... 306 Wheels and tires
................................... 308
Information on noise or unusual driving
ch aracteristics ........................................ .308
No tes on regular lyinspecting wheels
and tires .................................................. 308
Information on driving with summer
tires ........................................................ .308
Information on M+S tires ......................... 309
No tes on snow chains ............................ .309
Ti re pressure ............................................ 310
Loading theve hicle ..................................3 17
Ti re labeling ............................................ .319
Information on definitions (tires and
loading) ................................................... 323
Changing a wheel .................................... 324
Spare wheel ............................................ 332 Te
ch nical data ....................................... 337
Information on tech nical da ta.................. 337
On-board electronics ............................... 337
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 38
Operating fluids and capacities .............. .340
Ve hicle data ............................................ 348
Tr ailer hit ch............................................. 349
Lashing points and car rier sy stems ......... 353 Display messages and
warning and
indicator lamps ..................................... 355
Display messages .................................... 355
Indicator and warning lamps .................... 376 Index
...................................................... 387 Con
tents 3

information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes

ously, specific items of information are transfer‐
re dto yo ur smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This enables the use of selected smartphone
apps, e.g. navigation or music playbac k.There is
no additional interaction between the smart‐
phone and theve hicle, particular lyactive access
to vehicle data. Which type of fur ther data pro‐
cessing occurs is de term ined bythe pr ovider of
th e specific app used. Which settings you can
make, if an y,depends on the specific app and the
operating sy stem of your smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connection,
data can be exchanged between your vehicle and
ot her sy stems. The wireless network connection
is enabled via theve hicle's transmission and
re ception unit or via connected mobile end devi‐
ces (e.g. sma rtphones). Online functions can be
used via this wireless network connection. These
include online services and applications/apps,
which are pr ovided bythe manufacturer or by
ot her pr oviders.
Manu factu rer's own services
In the case of the manufacturer's online services,
th e manufacturer describes the functions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides the associated
information subject todata pr otection legislation.
Pe rsonal identification data may be used topro‐
vide online services. The data exchange forth is
ta ke s place via a secure connection, e.g. with the
manufacturer's IT sy stems intended forth e pur‐
pose. The collecting, processing, and use of per‐
sonal identification data be yond the pr ovision of
services occurs exclusively on the basis of a legal
permit or af ter due consent.
Generally, you can activate or deactivate the
services and functions (partly subject toafe e). In
some cases, this also applies tothe whole data
connection of theve hicle. Excluded from this are
special legally prescribed functions and services.
Services of third parties
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The manufacturer has no influence on
th e contents exchanged whilst using these serv‐
ices.
Please ask there spective service pr ovider for
de tails on the type, extent and pu rpose of the
collection and use of personal da tainthe cont ext
of third party services. Event Data
Recorders USA onl
y:
This vehicle is equipped with an event da ta
re corder (EDR). The main pu rpose of an EDR is to
re cord, in cer tain crash or near crash-like situa‐
tions, su chas an air bag deployment or hitting a
ro ad obs tacle, da tathat will assist in unde rsta nd‐
ing how a vehicle's sy stems per form ed. The EDR
is designed torecord da tarelated tovehicle
dynamics and saf ety sy stems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord such
da ta as:
R How various sy stems in your vehicle were
operating;
R Whe ther or not the driver and passenger
saf ety belts werebuckled/fas tened;
R How far (if at all) the driver was depressing
th e accelera tor and/or brake pedal; and,
R How fasttheve hicle was tr ave ling.
This data can help pr ovide a better under standing
of the circums tances in whi chcrashes and inju‐
ri es occur. NOTE: EDR data are recorded by your
ve hicle only if a non-trivial crash situation occurs;
no data are recorded bythe EDR under normal
driving conditions and no personal data (e.g.
name, gende r,age and crash location) are recor‐
ded. Ho wever,ot her parties such as law enforce‐
ment could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash in vestigation.
Ac cess totheve hicle and/or the EDR is needed
to read data that is recorded byan EDR, and spe‐
cial equipment is requ ired. In addition totheve hi‐
cle manufacturer, other parties that ha vethe spe‐
cial equipment, such as law enforcement, can
re ad the information byaccessing theve hicle or
th e EDR.
EDR data may be used in civil and criminal mat‐
te rs as a tool in accident reconstruction, accident
claims and vehicle saf ety. Since the Crash Data
Re trie val CDR tool that is used toextract da ta
from the EDR is commercially available, Daimler Gene
ral no tes 29

ot
herwise be in the deployment area of the
airbags.
R Alwayske ep your feet on thefloor. Do not put
yo ur feet on the cockpit, forex ample. Your
fe et may otherwise be in the deployment area
of the airbag.
R Ifch ildren are tr aveling in theve hicle, obser ve
th e additional no tes (/ page37).
R Alwaysstow and secure objects cor rectly.
Objects in theve hicle interior may pr event an air‐
bag from functioning cor rectl y.Each vehicle
occupant must alw ays make sure of thefo llowing
in particular:
R There are no people, animals or objects
between theve hicle occupants and an airbag.
R There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on the grab handles or coat hooks.
R There are no accessory parts, such as mobile
navigation devices, mobile phones or cup
holders, attached totheve hicle within the
deployment area of an airbag, e.g. on the
cockpit, on the door, on the side window or
on the side wall trim.
In addition, no connecting cables, tensioning
st ra ps or retaining stra ps must be routed or
attached totheve hicle within the deployment
area of an airbag. Alw ays comply with the
accesso rymanufacturer's ins tallation instruc‐
tions and, in particular, the no tes on suitable
places for ins tallation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. Limited pr
otection pr ovided byairbags &
WARNING Risk of inju rydue tomodifica‐
tions tothe airbag co ver
If yo u modify the co ver of an airbag or af fix
objects such as sticke rs to it,the airbag may
no longer function cor rectl y. #
Never modify the co ver of an airbag and
do not af fix objects toit. An airbag's ins
tallation location is identified by
th e label AIRB AG (/page 35). &
WARNING Risk of inju ryor death due to
th e use of unsuitable seat co vers
Uns uitable seat co vers can obstruct or pre‐
ve nt the deployment of the airbags integrated
into the seats.
Consequentl y,the airbags cann otprotect
ve hicle occupants as they are designed todo. #
Only use seat co vers that ha vebeen
appr ovedfo ryo ur vehicle bythe sales
or ga nization named on the inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of the sensors in the door paneling
Sensors tocontrol the airbags are located in
th e doors. Modifications or worknot per‐
fo rm ed cor rectly tothe doors or door panel‐
ing, as well as damaged doors, can lead to
th e function of the sensors being impaired.
The airbags might therefore not function
proper lyany more.
Consequent ly,th e airbags cann otprotect
ve hicle occupants as they are designed todo. #
Never modify the doors or parts of the
doors. #
Always ha vewo rkon the doors or door
paneling car ried out at a qualified spe‐
cialist workshop. &
WARNING Risk of inju rydue todeplo yed
airbag
A deplo yed airbag no longer has a pr otective
function and cann otprotect as intended in
th eev ent of an accident. #
Have theve hicle towe dto aqu alified
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediately. Safely transporting
children in theve hicle Alw
ays obser vewhen children are tr aveling in
th eve hicle %
Alw
ays obser vethe saf ety no tesre leva nt to
th e situation. In doing so, you will be able to
identify possible risks and avoid dangers
when children are tra veling in theve hicle
(/ page 37). 36
Occupant saf ety

#
Only connect suitable devices tothe
soc ket. Re
quirements:
R The devices must be equipped with a suitable
plug which con form sto thest andards spe‐
cific tothe count ryyou are in.
R Only devices up toa maximum of 150wa tts
are pe rmitted.
R Do not use multiple soc ket outlets. #
Open flap 3. #
Insert the plug of the device into 115 V soc ket
1 .
When the on-board electrical sy stem voltage
is suf ficient, indicator la mp2lights up.
If yo u will not be using the11 5 V po wer soc ket,
ke ep theflap closed. Using soc
kets in the cargo co mpartment Re
quirements:
R Only devices with a maximum po wer con‐
sum ption of 180 W (15 A) may be connected. #
Fold up co ver1 ofthe soc ket. #
Inse rtthe plug of the device. Charging a mobile phone using
the USB
soc ket in the rear #
Place the mobile phone in stowage compart‐
ment 1and connect it toUSB port 2to
ch arge. Seats and
stowage 81

Wire
lessly charging the mobile phone and
coupling with theex terior antenna Note
s on wireless charging of the mobile
phone &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phone brac kets cannot
al wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. Comply with
the instructions for loading theve hi‐
cle. &
WARNING Risk offire from placing
objects in the mobile phone stowage
compartment
There is a risk of fire , in particular, if you
place more than one mobile phone in the
mobile phone stowage compartment. #
Apart from a mobile phone, do not
place any other objects in the mobile
phone stowage compartment, especially
th ose made of me tal. *
NO
TEDama getoobjects caused byplac‐
ing them in the mobile phone stowage
compartment If objects are placed in
the mobile phone
stow age compartment, they may be dama ged
by electromagnetic fields. #
Do not place credit cards, storage
media or other objects sensitive toelec‐
tromagnetic fields in the mobile phone
stow age compartment. *
NO
TEDama getothe mobile phone stow‐
age compartment caused byliquids If liquids enter
the mobile phone stowage
compartment, the compartment may be dam‐
aged. #
Ensure that no liquids enter the mobile
phone stowage compartment. Obse
rveth efo llowing no tes on wireless charging:
R The charging function is only available when
th e drive sy stem has been star ted.
R In some cases, it may not be possible to
ch arge small mobile phones at everyposition
of the mobile phone recep tacle.
R It may not be possible tocharge large mobile
phones that do not rest inthe mobile phone
re cep tacle.
R The mobile phone can warm up during the
ch arging process. This depends on the appli‐
cations (apps) cur rently running.
R For more ef ficient charging, the pr otective
case should be remo ved from the mobile
phone. Pr otective cases designed for wireless
ch arging are an exception.
R When charging, the mat should be used if
possible. Charging
the mobile phone in the front wire‐
lessly Requ
irements:
R The mobile phone must be suitable for wire‐
less charging. A list of compatible mobile
phones can be found at:
http://www.mercedes-benz.com/connect 82
Seats and stowage

#
Open theflap of stowage compartment 1
abo vethe media displa y. #
Place the mobile phone as cent rally as possi‐
ble with the display facing up wards on the
mar ked sur face of mat 2.
When thech arging symbol is shown in the
multimedia sy stem, the mobile phone is being
ch arge d.
Malfunctions during charging are shown in
th e multimedia sy stem displa y.
% The mat can be
remo vedfo r cleaning, e.g.
with clean, luk ewarmwater. Installing or
removing the floor mats &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. #
Toinstall: press pushbuttons 1onto hold‐
ers 2. #
Toremo ve: pull thefloor mats off holders
2. Seats and
stowage 83