2020 MERCEDES-BENZ SPRINTER phone

The on-board computer is operated via left-hand
To uch Control 2and back button on the left 1. The on-board computer is operated using
thefo l‐
lowing buttons:
R Back button on the left 1
R Left-hand Touch Control 2
R Main menu button on the left 3
The following menus are available depending on
th e equipment:
R Service
R Assistance
R Trip
R Navigation
R Radio
R Media
R Phone
R Settings #
Tocall up the main menu: press back but‐
to n on the left 1repeatedly, or press and
hold it.
% Ve
hicles without Active Di stance Assist
DISTRO NIC:you can call up the main menu
of the on-board computer with the00E2 but‐
to n. #
Tobrows eth rough the menu bar: swipeto
th e left or right on left-hand Touch Control
2. #
Tocall up a menu or confirm a selection:
press left-hand Touch Control 2. #
Tobrows eth rough displa ysor lists in the
menu: swipe upwards or down wards on left-
hand Touch Control 2. #
Tocall up a submenu or confirm a selec‐
tion: press left-hand Touch Control 2. #
Toexit a submenu: press back button on the
left 1.
If yo u are in a submenu and press and hold back
button on the left 1,the main menu will appear. Overview of
the displa yson the multifunc‐
tion display In
stru ment Display with color display
1 Outside temp erature
2 Transmission position
3 Time
4 Display section Instrument Display and on-board computer
17 7

Operating media playback with
the on-boa rd
compu ter On-board computer:
4 Media 1
Media source
2 Current track and track number
3 Artist's name
4 Name of the album
The following displa ysare available on the media
menu:
R Media source selection list
R Current pl ayback #
Select and con firm the media source. #
Select and confirm there qu ired playbac k.
% This is how
toselect a station when TVisthe
media source. Dialing a
telephone number using the on-
board compu ter &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. When using
the phone, you must obse rvethe
legal requirements forth e count ryin which you
are cur rently driving. Re
quirements:
R The mobile phone is connec tedto the multi‐
media sy stem.
On-board computer: 4 Phone
Select one of thefo llowing options:
R Prev ious calls
R Phone book
R Call status
Ve hicles with MBUX multimedia sy stem: the
most recent telephone calls (dialed numbe rs,
accep ted and missed calls) are displa yed on the
Phone menu. #
Select and confirm a telephone numbe r.
If only one telephone number has been
sa ve dfo r the entr y:thete lephone number
is dialed. #
If se veralte lephone numbers ha vebeen
sa ve dfo r the entr y:select and confirm a
te lephone numbe r.
The telephone number is dialed.
Ins tead of the selected telephone numbe rs,the
fo llowing displa ysmay appear:
R Please Wait : The application is cur rently start‐
ing. If no Blue tooth®
connection tothe mobile
phone is es tablished, the menu for authoriz‐
ing and connecting a mobile phone will be
displa yed in the multimedia sy stem
(/ page 243).
R Updating Data…: The call list is being upda‐
te d.
R Importing Contacts: The mobile phone's con‐
tacts, or a memo rymedium's contacts are
being impor ted.
Ac cepting/rejecting a call
When you are called, theIncoming Call message
appears on the displa y. #
Press 0061toaccept the call or 0076to
re ject it.
Yo u can also accept or reject the call using the
0061 or0076 buttons on thesteering wheel. 18 2
Instrument Display and on-board computer

Note
s on operating saf ety &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Fo
ryo ur ow n sa fety, al ways obser vethefo llowing
points when operating mobile communications
equipment and especially your voice control sys‐
te m:
R Obser vethe legal requ irements forth e coun‐
try in which you are driving.
R While driving, on lyoperate mobile communi‐
cations equipment and your voice control sys‐
te m when the tra ffic conditions permit it. Yo u
may otherwise be distracted from the traf fic
conditions and cause an accident, inju ring
yo urself and others.
R Ifyo u use thevo ice control sy stem in an
emer gency your voice can change and your
te lephone call, e.g. an emer gency call, can
th ereby be unnecessarily dela yed.
R Familiarize yourself with thevo ice control sys‐
te m functions before starting the journe y. Operation
Multifunction
steering wheel operation over‐
vi ew The
Voice Cont rol Sy stem is operational appr ox‐
imately thirty seconds af terth e ignition is
switched on. 1
Press therock er switch up: £starts the
dialog
2 Press the cont rol knob: 0063switches the
sound off or on (ends the dialog)
Tu rn the cont rol knob up/down: inc reases/
dec reases thevo lume
3 Press therock er switch down: 0076rejects/
ends a call (ends the dialog) Conducting a dialog with
theVo ice Control
Sy stem Fo
rth e dialog with theVo ice Cont rol Sy stem, you
can use comple tesentences of colloquial lan‐
guage as voice commands, such as, forex ample,
"Please show me the list of the last calls" or "How
wa rm is it outside?". It is also not necessary to
fi rs tch ange tothere leva nt application su chas
"Telephone" or "Vehicle function". #
Toactivate or continue dialog byusing a
ke yword: say "Hello Mercedes" toactivate
th eVo ice Cont rol Sy stem. Voice activation
must be switched on in the multimedia sys‐
te m (/ page185). Forth is, it is not neces‐
sary topress up the£ rocker switch on
th e multifunction steering wheel.
Vo ice activation can also be direct lycom‐
bined wi thavo ice command, e.g. "Hello
Mercedes, how fastcan I drive?".
or 184
Voice Cont rol Sy stem

#
Press the£ rocker switch up on the multi‐
function steering wheel.
Yo u can say a voice command af ter an acous‐
tic signal. #
Tocor rect an entr y:say the"Correction"
vo ice command. #
Toselect an entry from the selection lis t:
say the line number or the contents. #
Tobrows eth e selection lis t:say the"Next"
or "Back" voice command. #
Tointer rupt the dialog: saythe"Pause"
vo ice command.
The dialog can be continued with the "Hello
Mercedes" voice command or bypressing up
th e£ rock er switch on the multifunction
st eering wheel. #
Tojump tothe preceding dialog: saythe
"Back" voice command. #
Tojump back totheto p dialog le vel:say
th e"Home" voice command. #
Tocancel the dialog: saythe"Close" voice
command or press the0063 or0076 button
on the multifunction steering wheel. #
Tointer rupt avo ice output: speak inthe
middle of a voice dialog when the sy stem is
st ill answering.
The voice output is shor tened and the conclu‐
sion is reached more quickl y.
The cor responding option must be switched
on in the multimedia sy stem. Operable functions
Yo
u can use theVo ice Cont rol Sy stem tooperate
th efo llowing functions depending on the equip‐
ment:
R Telephone
R Text messa ges
R Navigation
R Address book
R Radio
R Media
R Vehicle functions
R Weather
Fu ll functionality is only available with online
vo ice control active (/ page185). Overvi
ewof types of voice commands A distinction is made between
thefo llowing voice
commands:
R Global voice commands can be said at any
time and rega rdless of the cur rent applica‐
tion, e.g. thevo ice commands "Navigate to",
"Call" or"Text message to" .
R Application-specific voice commands are
only available forth e active application.
On the display next tothe active application,
ex amples of global voice commands and the cor‐
re sponding application-specific voice commands
are displa yed on a teleprom pter.The lists can be
scrolled or operated byvoice. Nu
mber entry functions R
The numbe rsallo wed are zerotonine .
R Telephone numbe rscan be entered as single
digits. Note
s onthe language setting Yo
u can change the language of theVo ice Cont rol
Sy stem via the sy stem language settings. If the
set sy stem language is not suppor tedby the
Vo ice Cont rol Sy stem, Engl ish will be selec ted.
The Voice Cont rol Sy stem is available in En glish,
Fr ench, Portuguese and Spanish. Setting
theVo ice Control Sy stem (multimedia
sy stem) Re
quirements
Fo r online voice control:
R Your vehicle is connected with your Mercedes
PRO user account (/ page195).
R There is an Internet connection
(/ page 254). Vo
ice Cont rol Sy stem 18 5

Fo
r activation of contacts for online use:
R Online voice control is activated.
Multimedia sy stem:
4 © 5
Settings 5
System
5 LINGUATRONIC
Switching voice activation for the Voice Con‐
trol Sy stem on/off #
Select Voice Activation "Hey Mercedes" .
The function is activated or deactivated
depending on the pr evious status.
When the function is active, the "Hi
Mercedes" voice command can activate the
dialog.
Ac tivating voice inter ruption #
Select Speak During Voice Output .
When the function is active, you can speak a
command during voice output from the sys‐
te m.
Switching online voice control on/off #
Activate Online Voice Control .
% Online
voice control is activated at thefa c‐
to ry. #
Select Online Voice Control Subscr..
Yo u will be forw arded tothe Mercedes PRO
por tal. #
Activate online voice control in the Mercedes
PRO por tal.
Ac tivating contacts for online use #
Select Contacts for Online Use .
When acti vethe function allo wscontacts to
be found more easily using voice input. Also,
th equ ality of the pronunciation of contact
names thro ugh the sy stem is enhanced. Using the
Voice Control Sy stem ef fectively Help functions
Yo
ure ceive information and help for:
R For optimal ope ration: saythe"Voice con-
trol tutorial" voice command or call up the
Digital Ope rator's Manual with "I want to
read the Operator's Manual for the Voice
Control System", forex ample. The full extent
of the Digital Operator's Manual is available
when theve hicle is stationar y.
R Cur rent application: onthe multifunction
st eering wheel, press the£ rocker switch up and say
the"Help" voice command. Yo u
will receive sug gestions and information
about operation of theVo ice Cont rol Sy stem
fo rth e cur rent application.
R Continued dialog: saythe"Help" voice com‐
mand during a voice dialog. Youre ceive
aligned information for each step of the dia‐
log.
R Specific function: saythevo ice command
fo rth e desired function, e.g. with "Hi
Mercedes, I would like tohave help with my
ra dio" or, af ter pressing the£ rock er
switch on the multifunction steering wheel
up, say the"Help for phone" voice command,
fo rex ample. Note
s on how toimpr ovespeech quality If
th eVo ice Cont rol Sy stem does not under stand
yo u:
R Activate online services. Recognition is
impr oved.
R Only operate theVo ice Cont rol Sy stem from
th e driver's seat.
R Say thevo ice commands cohe rently and
clearly, but do not exaggerate thewo rds.
R Avoid loud noises that cause inter fere nce
while making a voice command ent ry, e.g. the
enter tainment in there ar-passen ger compart‐
ment.
R Say thevo ice tag wi th the same intonation
when creating voice tags.
R Fo
rte lephone or add ress book entries:
- Only create sensible address book entries
inthe sy stem/mobile phone, e.g. enter
surname and firs t name in the cor rect
fi eld.
- Do not use any abbr eviations, unneces‐
sary spaces or special characters.
R Forra dio station names: saythe"Read out
station list" voice command and say the
desired station name in thewa yth evo ice
output reads aloud toyou. Information on
the online services The online services enable impr
ovedre cognition
and pr ovide better and additional results based
on theex tern al information, e.g. about weather or
ne ws .Fo rth is reason, werecommend you acti‐
va te the online services. 18 6
Voice Cont rol Sy stem

To
do this, you need a user account in the
Mercedes PRO por tal. If you do not yet ha ve a
user account, this must be created.
Fo r more information consult an authorized
Mercedes-Benz Center or visit the Mercedes PRO
por tal: http://www.me rcedes.pro Basic
voice commands Note
s onthevo ice commands Aside from
theex act voice commands (see the
"Voice command" column in thefo llowing tables) to
call up specific functions, in most cases the
Vo ice Cont rol Sy stem also under stands a great
ma nyparaphrases from daily usage. Examples of
th ese are lis ted in the "Colloquial examples" col‐
umn. For some languages ho weverth ese exam‐
ples are only available toa limited extent. Overview of switch
voice commands Swit
chvoice commands can be used toopen cer‐
ta in applications.
Switch voice commands Vo
ice command Colloquial example Function
Switch to navigation I would like to go to navigationSwitches
tonavigation
Switch to address
book I would like to switch
to the address bookSwitches
tothe address book
Switch to telephon eIwould like to switch
to the phone Swit
ches tothete lephone
Switch to messages Can you switch to mes- sages please?Swit
ches tothe messages application
Switch to radio I would like to switch to the radioSwitches
toradio
Switch to media I would like to switch to the media applica-
tionSwitches
tomedia
Switch to comfort I would like to go to the comfort applicationSwitches
tothe comfort settings
Switch to vehicle info I would like to go to the vehicle applicationSwitches
tovehicle information
Switch to settings I would like to go to the settings menuSwitches
tothe menu with the setting options Overview of navigation
voice commands Using navigation
voice commands, you can enter
POIs or con ventional addresses as well as
directly change impor tant navigation settings. The
following list of fers just a small selection of
th e possible navigation commands. You will
re ceive additional sug gestions if you say "Help
for navigation". Vo
ice Cont rol Sy stem 187

Vo
ice command Colloquial example Function
Cancel route guidance Can you quit route guidance?Cancels
route guidance
Driving recommenda-
tions on Switch on driving rec-
ommendationsSwit
ches on voice output forro ute guidance
Driving recommenda-
tions off Mute the driving
instructionsSwit
ches off thevo ice output forro ute guidance
Show traffic map I would like to switch on the traffic informa-
tionSwit
ches on the tra ffic map
Hide traffic map Switch off the traffic jam messagesSwit
ches off the tra ffic map
POI symbols on Show the symbols on the mapSwit
ches on display of POI symbols on the map
Hide POI icons I would like to hide all POI symbolsSwitches off
the POI symbols display on the map Overview of
telephone voice commands Yo
u can use thete lephone voice commands to
make phone calls or sear chthro ugh the address
book. The following list of fers just a small selec‐ tion of
the possible telephone commands. Yo u
will receive additional sug gestions if you say
"Help for phone" .
Te lephone voice commands Vo
ice command Colloquial example Function
Call ber> I would like you to dial
Makes a
telephone call byentering thete lephone
number directly
Call I would like you to call "Doe, John on the O2
numberMakes a
telephone call direct lyby entering a
name from the address book
Call name I would like to call a
nameMakes a phone call. All address book names are
av ailable.
Search for contac tIwould like you to
search for a contact Sear
ches for a contact. All addre ss book names
are available.
Latest calls I would like to see the
latest callsDispla
ysall outgoing, incoming and missed tele‐
phone calls.
Missed calls I would like you to
show me a list of
missed callsThe list of missed calls is shown
Incoming calls I would like to see a list of incoming calls,
pleaseThe list of incoming calls is shown Vo
ice Cont rol Sy stem 18 9

Vo
ice command Colloquial example Function
Outgoing calls I would like you to show me a list of all
outgoing callsThe list of outgoing calls is shown
Redial number I'd like to redial Selects
the last phone number dialed
Change phone Could you please switch to the second
phone?Changes
the primary telephones
Call MB emergenc yCould you call the
Mercedes-Benz emer-
gency center? An emer
gency call is initia ted
Call Mercedes PRO Call Mercedes-Benz breakdown assistanceMercedes PRO is calledOverview of
thera dio voice commands Ra
dio voice commands can also be used when
th era dio application runs in the bac kground and
ano ther application is visible in thefo re ground. The
following list of fers just a small selection of
th e possible radio voice commands. You will
re ceive additional sug gestions if you say "Help
for radio".
Ra dio voice commands Vo
ice command Colloquial example Function
Station I would like to select station "Cool FM".To
select thest ation/ channel mentioned
Radio station name> I would like to select
station "Cool FM"To
select thera dio station mentioned
Frequency quency> I would like to listen to
the radio station "One
hundred and seventy ".To
enter a radio frequency, e.g. forth e FM area
Next station I would like you to
search for the follow-
ing stationTo
switch tothe next station that can be received
Next radio station I would like you to search for the next sta-
tionThe next
radio station in a list is called up
Previous statio nIwould like to go back
to the previous station To
switch tothe pr evious station
Save statio nS tore station To
save the cur rent station in thefa vo rite s list
Save radio station Save the radio station, pleaseTo
save ast ation name for a radio station
Show station list Show me a list of all stationsTo
show the list of stations that can be received 19 0
Voice Cont rol Sy stem