2020 MERCEDES-BENZ SPRINTER suspension

information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes

Using
the head restra int fore -and-aft adjustment,
adjust the head restra int so that it is as close to
th e back of the head as possible. &
WARNING Risk of inju ryor death due to
incor rect seat position
The seat belt does not of ferth e intended le vel
of pr otection if you ha venot mo vedth e seat
backrest toan almost vertical position.
When braking or in theeve nt of an accident,
yo u could slide unde rneath the seat belt and
sus tain abdominal or neck injuries, forex am‐
ple. #
Adjust the seat properly before begin‐
ning your journe y. #
Always ensure that the seat backrest is
in an almost vertical position and that
th e shoulder section of your seat belt is
ro uted across the center of your shoul‐
der. *
NO
TEDama getothe seats when moving
th e seats back The seats may be damaged
byobjects when
moving the seats bac k. #
When moving the seats bac k,make sure
th at there are no objects in thefo ot we ll,
under or behind the seats. Sample image of comfort suspension seat
1 Seat cushion length
2 Seat backrest inclination
3 Seat height
4 Seat cushion inclination
5 Seat fore -and-aft position 6
Seat suspension
7 Vibration limiting
% Depending on
the seat model, cer tain adjust‐
ment options may not be available. #
Toadjust the seat cushion length: raise
le ve r1 and slide the front part of the seat
cushion forw ards or backwards. #
Toset the seat backrest inclination: rotate
handwheel 2forw ards and backwards until
th ere qu ired position has been reached. #
Toset the seat heigh t:pull or push le ver3
until there qu ired position has been reached. #
Toset the seat cushion inclination: rotate
handwheel 4forw ards and backwards until
th ere qu ired position has been reached. #
Toset the seat fore -and-aft adjustment:
ra ise le ver5 and slide the seat into the
re qu ired position. #
Ensure that the seat is engaged. #
Toset the seat suspension: take thewe ight
off the seat. #
On handwheel 6, setthe body weight (88 lb
(40 kg)to 264 lb (120 kg)) so that the seat
suspension works optimall y.Ifyo u set a
higher weight, the seat suspension will
become firm er. The seat will then not vibrate
as much. If the seat vibrates of ten and signifi‐
cantly, you can engage it in the lo wer area. #
Toengage vibration limiting: turn lever7
upwards.
The next time the seat vibrates, it will engage. #
Torelease vibration limiting: turn lever7
to theright.
The seat can vibrate. Ad
justing the front seat electrically &
WARNING Risk of becoming trapped if
th e seats are adjus tedby children
Children could become trapped if they adjust
th e seats, particularly when unattended. #
When leaving theve hicle, alw aysta ke
th e SmartK eywith you and lock the
ve hicle. #
Never lea vechildren unat tended in the
ve hicle. The seats can be adjus
ted while the ignition is
off. Seats and
stowage 67

*
NO
TEDama getotheve hicle af ter driving
off-road When driving off-road or on unpa
ved sur fa‐
ces, fore ign bodies such as stones and
branches could become trapped on theve hi‐
cle underside, on wheels and tires, causing
damage totheve hicle.
Fo reign bodies could cause thefo llowing
damage:
R Damage the suspension, the fuel tank or
th e brake sy stem.
R Disturb the balance and cause vibrations. #
Regular lyremo veany trapped fore ign
bodies, e.g. stones and branches. #
After driving off-road, check carefully
whe ther there is any damage tothe
ve hicle. #
Ifth ere is damage, ha vetheve hicle
ch ecked at a qualified specialist work‐
shop. When driving off-road or on unpa
ved sur faces,
ch eck theve hicle underside, wheels and tires
re gularly at regular inter vals. In particular,
re mo veany trapped fore ign bodies, such as
st ones and branches.
Obser vethefo llowing no tesre ga rding fore ign
bodies of this kind:
R They may damage the suspension, the fuel
ta nk or the brake sy stem.
R They may disturb the balance and cause
vibrations.
R They may be flung out from theve hicle when
yo u continue driving.
If th ere is any damage, inform a qualified special‐
ist workshop.
When driving off-road on steep inclines, you must
make sure that the DEF tank is su fficiently filled.
Therefore, ensure a le vel of at least ten li ters
before off-road driving.
When driving off-road and on con stru ction sites,
sand, mud and water,also mixed with oil, can get
into the brakes. This may lead toare duction in
braking ef fect or total brake failure, also as a
re sult of increased wear. The braking characteris‐
tics will vary depending on the material that has
got into the sy stem. Clean the brakes af ter driv‐
ing off-road. If youth en notice a reduced braking
ef fect or hear scraping noises, ha vethe brake sy
stem checked immediately at a qualified spe‐
cialist workshop. Adjust your driving style to the
ch anged braking characteristics.
Driving off- road or on con stru ction sites increa‐
ses the possibility of vehicle damage which may
in turn lead tothefa ilure of cer tain major assem‐
blies and sy stems. Adapt your driving style to the
off-road driving conditions. Drive carefull y.Ha ve
any vehicle damage rectified at a qualified spe‐
cialist workshop as soon as possible.
When driving on rough cross-country terrain, do
not shift the transmission toneutral and do not
disengage the clutch. You could lose control
when attem pting tobrake theve hicle with the
service brake. If your vehicle cannot manage an
uphill incline, drive back down in reve rsege ar.
When loading your vehicle for off-road driving or
on a construction site, keep theve hicle's center
of gr avity as low as possible.
Checklist before off-road driving R Check the fuel and DEF le vels (/ page175)
and refill if necessary (/ page133).
R Engine: check the oil le vel and add oil if nec‐
essary (/ page 281). Before driving up or
down extreme inclines or slopes, fill th e oil to
th e maximum le vel.
% If
yo u drive up or down extreme inclines or
slopes, the00B2 symbol may appear in the
multifunction displa y.The engine operating
saf ety is not put at risk if you ha vefilled the
engine oil tothe maximum le vel before the
jou rney.
R Vehicle tool kit: check that the jack is work‐
ing (/ page 327).
R Make sure that a lug wrench (/ page 327), a
wo oden underlay forth e jac k,aro bust tow
ro pe, a folding spade and a wheel chock
(depending on equipment) are car ried in the
ve hicle.
R Tire s and wheels: check the tire tread dep th
( / page 308) and the tire pressure
(/ page 316).
Ru les for off-road driving
Alw ays be aware of the ground clearance of the
ve hicle and avoid obs tacles such as deep tire
ru ts. Driving and pa
rking 117

Obs
tacles can damage thefo llowing parts of the
ve hicle, forex ample:
R Suspension
R Driv etra in
R Fuel and supply tanks
The refore , alw ays drive slowly when off-road. If
yo u must drive over obs tacles, ha vethe co-driver
instruct you.
% Mercedes-Benz
recommends that you addi‐
tionally car rya sho vel and a reco very rope
with a shackle in theve hicle.
R Make sure that loads and items of luggage
are securely stored or lashed down
(/ page 271).
R Before driving off-road, stop theve hicle and
engage a low gear.
R Vehicles with DSR: activate DSR when you
are driving downhill (/ page127).
R All-wheel drive vehicles: activate the all-
wheel drive (/ page125) and, if necessa ry,
activate theLO W RANGE transmission ratio
(/ page 126).
R Ifth e sur face requ ires, temp orarily deactivate
ESP ®
when pulling away ( / page 148).
R Only drive off-road wi th the engine running
and a gear engaged.
R Drive slowly and smo othly. Wa lking pace is
necessary in many situations.
R Avoid spinning the driven wheels.
R Always ensure that the wheels remain in con‐
ta ct wi th the ground.
R Exercise the utmost caution when driving
across unfamiliar, unpredictable terrain. As a
precaution, getout of theve hicle totake a
look at thero ute tobe take nfirs t.
R Look out for obs tacles (e.g. rock s, holes, tree
st umps and tire ruts).
R Avoid edges where the sur face could crumble
or break away.
Ru les forfo rd ing off-road (all-wheel drive
ve hicles)
R Obser vethe saf ety no tes and general no tes
on driving off-road.
R Check the dep thand characteristics of the
body of water before ford ing. The water must
not be deeper than 23.6 in (60 cm).
R The climate control sy stem is switched off
(/ page 101). R
The auxiliary heating is swit ched off
(/ page 106).
R Activate all-wheel drive (/ page 125) and
ac tivate it on vehicles with theLO W RANGE
transmission ratio (/ page 126).
R Restrict the shift range to1or 2.
R Avoid high engine speeds.
R Drive slowly and smoo thly at no mo rethan a
wa lking pace.
R Ensure that no bow wavefo rm s while driving.
R Afterfo rd ing, dry the brakes.
Af ter driving thro ugh a body of water deeper than
19 .7 in (50 cm), make su retocheck all vehicle
fl uids for any signs of penetration bywater.
Checklist af ter driving off-road
Driving over rough terrain places greater
demands on your vehicle than normal road opera‐
tion. Check your vehicle af ter driving on rough
te rrain. This allo wsyouto detect damage
prom ptly and reduce therisk of an accident for
yo urself and other road users. Clean your vehicle
th oroughly before driving on public roads.
If yo ufind damage totheve hicle af ter off-road
driving, ha vetheve hicle checked at a qualified
specialist workshop immediately.
Obser vethefo llowing points af ter driving off-
ro ad, on con stru ction sites and before driving on
public roads:
R Vehicles with DSR: deactivate DSR
(/ page 127).
R All-wheel drive vehicles: deactivate the all-
wheel drive (/ page125).
R Activate ESP ®
(/ page 148).
R Clean theex terior lighting, particularly the
headlamp s andtail lamps, and check them
fo r dama ge.
R Clean the front and rear license plates.
R Clean the windshield, windo wsand outside
mir rors.
R Clean thesteps, entra nces and grab handles.
This increases the saf ety of your foot ing.
R Clean the wheels and tires, wheel wells and
th e underbody of theve hicle with a water jet.
This increases road adhesion, especially on
we tro adw ays.
R Check the wheels and tires and wheel wells
fo r trapped fore ign objects and remo vethem.
Tr apped fore ign objects can damage the11 8
Driving and pa rking

wheels and tires or may be
flung out from the
ve hicle when continuing the journe y.
R Check the underbody for trapped branches or
ot her parts of plants and remo vethem.
R Clean the brake discs, brakepads and axle
joints, particularly af ter operation in sand,
mud, grit and gr avel,wate r or similar lydirty
conditions.
R Check the entire floor assembly, the tires,
wheels, bodywork stru cture, brakes, steering,
suspension and exhaust sy stem for any dam‐
age.
R Check the service brake for operating saf ety,
e.g. car ryout a brake test.
R Ifyo u notice strong vib rations af ter driving
off-road, check the wheels and driv etra in for
fo re ign objects again. Remo veany fore ign
objects which can lead toimbalances and
th us cause vibrations. In theeve nt of damage
to the wheels and the drive train, visit a quali‐
fi ed specialist workshop immediately. Fu
nction of the ECO display The ECO display sums up
your driving character‐
istics from thest art tothe end of the trip and
supports a consum ption-optimized driving style.
Yo u can influence consum ption as follo ws:
R Anticipa teroad and traf fic conditions.
R Obser vethege arshift recommendation. Instrument Display wi
thcolor display
The segment's lettering lights up brightl y,the
outer edge lights up and the segment is filled
when theve hicle is driven with thefo llowing char‐
acteristics:
R 1 ACCELERATION: mode rate acceleration
R 2 CONSTANT: consis tent speed
R 3 COASTING: gentle deceleration and roll‐
ing The segment's lettering is gr
ay,th e outer edge is
dark and the segment is em ptied when theve hi‐
cle is driven with thefo llowing characteristics:
R 1 ACCELERATION: sporty acceleration
R 2 CONSTANT: speed fluctuations
R 3 COASTING: heavy braking
Yo u ha vedriven in a consum ption-optimized man‐
ner when:
R The thre e segments ha vebeen comple tely fil‐
led simultaneousl y.
R The edge of all thre e segments lights up. Instrument Display with black and white dis‐
play
The bars will fill up when theve hicle is driven
with thefo llowing characteristics:
R 1Moderate acceleration
R 2Consis tent speed
R 3Gentle deceleration and rolling
The bars will em pty when theve hicle is driven
with thefo llowing characteristics:
R 1Spo rty acceleration
R 2Speed fluctuations
R 3Heavy braking
The displ aywill also show the additional range
(4 Bonu sXXX mi Fr. Start orXXX mi From
Start) that you ha veachie ved with your driving
st yle compared with a driver with a very sporty
driving style. This range does not cor respond to
any fixe d consum ption saving. Driving and parking
11 9

#
Brake or accelerate theve hicle tothe desired
speed on the downhill gradient. #
Release the brake or accelera tor pedal.
The cur rent speed is stored.
or #
Press rocker switch 1up or down during a
DSR regulation.
The last sa ved speed is increased or reduced. #
Release rocker switch 1.
The cur rent speed is stored.
or #
Press rocker switch 1up or down until
desired speed is reached. #
Release rocker switch 1.
The cur rent speed is stored.
% It may be a moment before
theve hicle starts
to brake tothe set speed. Take this delay into
account when setting the speed with rock er
switch 1.
Deactivating DSR #
Press the upper section of switch 1.
or #
Accele rate and drive fasterthan 28 mph
(45 km/h).
DSR deactivates automatically in thefo llowing
situations:
R You drive fasterthan 28 mph (4 5 km/h).
R There is a malfunction in the ESP ®
or ABS
sy stem. Electronic le
vel control Fu
nction of ENR (electronic le vel control) &
WARNING Risk of entrapment from vehi‐
cle lo wering
When lo wering theve hicle, people could
become trapped if their limbs are between
th eve hicle body and the tires or underneath
th eve hicle. #
Make sure no one is underneath the
ve hicle or in the immediate vicinity of
th e wheel ar ches when theve hicle is
being lo wered. &
WARNING Risk of inju ryfrom jack tip‐
ping
If yo u park a vehicle with air suspension, the
air suspension may remain activated for up to
one hour, even when the ignition is switched
off. If youth en raise theve hicle with the jac k,
th e air suspension will attem pttoadjust the
ve hicle le vel.
The jack may tip. #
Press the Service button on the air sus‐
pension remo tecontrol before raising
th eve hicle.
This pr events au tomatic readjustment
of theve hicle le vel and pr events it from
being raised or lo wered manually. &
WARNING Risk of accident due tolow‐
ered or raised chassis
Driving with a lo wered or raised chassis may
greatly impair braking and handling charac‐
te rist ics. You may also exceed the permissible
ve hicle height when thech assis is raised. #
Set the driving le vel before pulling away. &
WARNING Risk of accident from mal‐
function of electronic le vel control
If elect ronic le vel control is malfunctioning,
th eve hicle le vel may be asymmetrical, too
high or too lo w.
The driving and steering characteristics of the
ve hicle may be noticeably dif fere nt. #
Adapt your driving style according lyand
drive carefull y. 12 8
Driving and pa rking

Electronic le
vel control starts automatically if the
ignition is switched on. Operation is only possible
af te rth e parking brake has been applied.
Elect ronic le vel control per form s a self-check reg‐
ularly when it is activated and while in use. Indi‐
cator lamp 7onthere mo tecontrol lights up for
about one second when you swit chon the igni‐
tion.
There is a malfunction if indicator lamp 7
beha ves in thefo llowing ways:
R The indicator lamp does not light up when you
switch on the ignition.
or
R The indicator lamp then lights up again or
fl ashes.
In addition, a warning tone is emitted from the
re mo tecontrol for appro ximately 30 seconds.
The fault that has been de tected can be shown
using the indicator lamps (signaling of fault
codes). #
Park theve hicle, leaving the ignition switched
on. #
Apply the parking brake. #
Toraise or lo wer the vehicle le vel:press
and hold button 4or5 until theve hicle
le ve lre aches therequ ired height.
The indicator lamp in button 4or5 flashes
as long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 4or5 lights up. #
Tolowe r automatical ly:brie fly press but ton
5 .
Electronic le vel control automatically lo wers
th eve hicle tothe next lo wer position:
R From the highest position todriving le vel
R From driving le velto the lo west position
The indicator lamp in button 5flashes as
long as theve hicle le vel is being changed. When
theve hicle le vel has been set, the indi‐
cator lamp in button 5lights up.
% By pressing button
4during the mo vement,
th e original position will be reset. #
Toraise automaticall y:briefly press button
4.
Elect ronic le vel control automatically raises
th eve hicle tothe next higher position:
R From the lo west position todriving le vel
R From driving le velto the highest position
The indicator lamp in button 4flashes as
long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 4lights up.
% By pressing button
5during the mo vement,
th e original position will be reset. #
Toraise or lo wer automatical lyto driving
le ve l (center position): press and hold but‐
to n6.
Electronic le vel control automatically raises or
lo we rstheve hicle todriving le vel. #
Tosave the set vehicle le vel:set the
re qu ired vehicle le vel. #
Press and hold button 1or2 until you hear
a to ne.
The vehicle le vel set has been sa ved on cor re‐
sponding button 1or2. #
Tocall up the sa vedve hicle le vel:briefly
press button 1or2.
Electronic le vel control automatically raises or
lo we rstheve hicle tothe sa ved driving le vel.
The indicator lamp in button 1or2 flashes
as long as theve hicle le vel is being changed.
When theve hicle le vel has been set, the indi‐
cator lamp in button 1or2 lights up.
% Service mode may only be activated or deac‐
tivated at a
qualified specialist workshop by
trained pe rsonnel. In service mode, the air
suspension sy stem is deactivated for mainte‐
nance or fault de tection. #
Toactivate service mode: press button3.
Service mode is active and the indicator lamp
in button 3lights up continuousl y. #
Todeactivate service mode: press button
3.
Service mode is deactivated and the indicator
lamp in button 3goes out. 13 0
Driving and pa rking

Using electronic le
vel control forch arging
with air in an emer gency *
NO
TEDama gedue topressure being too
high If
th e pressure in the air suspension bello ws
is too high, the compressed-air lines or the air
suspension bello wsmay be dama ged. #
Ensure you obse rveth e maximum per‐
missible operating pressure of 900 kPa
(9 bar/130 psi). Only
forve hicles with valves for electronic le vel
control emergency charging. If electronic le vel
control is malfunctioning and theve hicle is lean‐
ing, you can raise or lo werth eve hicle bycon‐
necting an extern al compressed-air source toone
of the emer gency valves (similar ly as withtire
va lve) . If electronic le vel control is not opera‐
tional, you can drive on carefully tothe nearest
qu alified specialist workshop and ha vethe mal‐
function remedied. #
Apply the parking brake. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Switch off the engine. #
Turn theva lve cap of the cor responding valve
(1 L = left, 2R = right). #
Connect theex tern al compressed-air source. #
Raise or lo werth eve hicle le velby charging or
re leasing compressed air until the driving
le ve l has been reached and theve hicle is in a
horizontal position. While doing so, ensure
yo u obse rveth e maximum permissible oper‐
ating pressure of 900 kPa (9 bar/130 psi). #
Disconnect theex tern al compressed-air
source. #
Tighten theva lve cap on theva lve (1 L =
left, 2R = right). #
Drive on carefully tothe nearest qualified
specialist workshop. 13 2
Driving and pa rking