2020 MERCEDES-BENZ SPRINTER service

about one full turn. Do not unscr
ewthe wheel
nuts or bolts comple tely. #
Raise theve hicle (/ page 328). Ra
ising theve hicle when changing a wheel &
WARNING Risk of inju ryfrom jack tip‐
ping
If yo u park a vehicle with air suspension, the
air suspension may remain activated for up to
one hour, even when the ignition is switched
off. If youth en raise theve hicle with the jac k,
th e air suspension will attem pttoadjust the
ve hicle le vel.
The jack may tip. #
Press the Service button on the air sus‐
pension remo tecontrol before raising
th eve hicle.
This pr events au tomatic readjustment
of theve hicle le vel and pr events it from
being raised or lo wered manually. &
WARNING Risk of inju ryfrom incor rect
positioning of the jack
If yo u do not position the jack cor rectly at the
appropriate jacking point of theve hicle, the
jack could tip wi th theve hicle raised. #
Only position the jack at the appropriate
jacking point of theve hicle. The base of
th e jack must be positioned vertically
under the jacking point of theve hicle. &
WARNING Risk of inju ryfrom vehicle tip‐
ping
On slopes, the jack could tip with theve hicle
ra ised. #
Neverch ange a wheel on a slope. #
Consult a qualified specialist workshop. *
NO
TEVehicle damage from the jack If
yo u do not position the jack cor rectly at the
appropriate jack support point of theve hicle,
th e jack could tip over with theve hicle raised. #
The jack is designed exclusively for
jacking up theve hicle at the jack sup‐
port points. Re
quirements: R
There are no persons in theve hicle.
R The vehicle is prepared forch anging a wheel
(/ page 327).
Only position the jack on the jack support points
intended forth is purpose. You could otherwise
damage theve hicle.
Impor tant no tes on using the jack:
R Only use theve hicle-specific jack that has
been tested and appr ovedby Mercedes-Benz
to raise theve hicle. If the jack is used incor‐
re ctl y,it could tip over while theve hicle is
ra ised.
R The jack is designed only toraise theve hicle
fo r a short time while a wheel is being
ch anged and is not suitable for car rying out
maintenance workunder theve hicle.
R Avoid changing a wheel on uphill and downhill
slopes.
R The jack must be placed on a firm ,fl at and
non-slip sur face. If necessar y,use a lar ge,
fl at, load bearing and non-slip unde rlay.
R The base of the jack is positioned vertically
under the jack support point.
Saf ety instructions while theve hicle is raised:
R Do not put your hands or feet under theve hi‐
cle.
R Do not lie underneath theve hicle.
R Do not start theve hicle and do not release
th e parking brake.
R Do not open or close any doors.
Ve hicles with rear wheel drive Jack
support points 328
Wheels and tires

#
Immedia tely rinse su rfaces that come in
con tact wi thDEF when filling with water
or remo veDEF wi tha damp clo thand
cold water.
If DEF has already cr ystallized, clean using a
spon geand cold water. If
yo u open the DEF tank, small amounts of
ammonia vapor may be released. Do not inhale
any ammonia vapor that may be released. Fill the
DEF tank only in well-ventilated areas.
DEF consum ption and filling capacity
DEF consum ption
Like fuel consum ption, DEF consum ption is highly
dependent upon driving style and operating con‐
ditions. DEF consum ption is usually within a
ra nge of 0 and 10% of the fuel consum ption. If
necessar y,DEF mu stbe refilled in acco rdance
with the instructions when there fill message is
displa yed in the instrument clus ter.This may also
be necessary between the scheduled mainte‐
nance.
To tal capacity of DEF tank Ve
hicl eT otal capacity
All model s5 .8gal (22 liters ) Exhau
stgas af tertre atment
The vehicle must be operated with DEF if the
ex haust gas af tertre atment sy stem is tofunction
cor rectl y.
If yo u operate theve hicle without DEF or with
emissions-rele vant malfunctions, the legal MOT
appr oval is in validated. The vehicle could be pro‐
hibited from public road use byan of ficial ordi‐
nance.
It may be improper or punishable in some coun‐
tries tooperate a vehicle that uses no DEF or one
th at does not comply with the specifications of
th ese operating instructions.
Engine management monitors theex haust gas
af te rtre atment components for compliance with
emissions la wsand regulations. If you attem ptto
operate theve hicle without DEF, with diluted DEF
or with a dif fere nt reducing agent, this will be
de tected bythe engine management sy stem.
Other emissions- releva nt malfunctions, e.g.
me tering malfunctions or sensor er rors, are also
de tected and log ged. The engine management sy
stem subsequently
pr eve nts the engine being restar ted af ter issuing
a wa rning message.
Therefore add DEF tank regular lyduring vehicle
operation or, at the latest, af terre ceiving thefirst
wa rning message via the instrument clus ter. Engine oil
Note
s on engine oil
Obser vethe no tes on operating fluids
(/ page 340). *
NO
TEEngine damage caused byan
incor rect oil filter, incor rect oil or addi‐
tives #
Do not use engine oils or oil filters other
th an those which meet the specifica‐
tions necessary forth e prescribed
service inter vals. #
Do not alter the engine oil or oil filter in
order toachie velonger change inter vals
th an presc ribed. #
Do not use additives. #
Have the engine oil changed af terthe
prescribed inter vals. Mercedes-Benz
recommends having the oil
ch anged at a qualified specialist workshop.
Fu rther information on engine oil and oil filter:
R inthe MB Specifications for operating fluidsat
http://be vo.mercedes-benz.com (by entering
th e designation)
R at a qualified specialist workshop 344
Tech nical da ta

Display messages
Int
roduction Fu
nction of display messages
The display messages appear on the multifunc‐
tion displa y.
The display messages with graphic displa yscan
be displa yed in simplified form at in the Opera‐
to r's Manual and may deviate from the display on
th e multifunction displa y.The multifunction dis‐
play sho wshigh-priority display messages in red.
In addition, a warning tone sounds for specific
display messa ges.
Ac t in accordance wi th the display messages and
comply with the additional instructions in this
Operator's Manual.
In addition, symbols are shown for some display
messa ges:
0091 Fu
rther information
0061 Hide display messages
Yo u can use the left-hand Touch Control toselect
between the symbols byswiping tothe left or
ri ght. Pressing 0091displa ysfur ther information
on the multifunction displa y.Pressing 0061hides
th e display message.
Yo u can hide lo w-priority display messages by
pressing the¤ button or with the left-hand
To uch Control. The displ aymessages are sa ved in
th e message memor y.
Re ctify the cause of a display message as quickly
as possible.
Yo u cannot hide high-priority displ aymessages.
The multifunction display will show these display
messages until their causes ha vebeen rectified.
Calling up sa ved displ aymessages
On-boa rdcompu ter:
4 Service 5
1 Message
If th ere are no display messages, No Messages
appears on the multifunction displa y.#
Brows eth ro ugh the display messages by
swiping upwards or down wards on left-hand
To uch Control. #
Exiting the message memor y:press the
0038 button. Display messages and
warning and indicator lamps 355

Saf
ety sy stems Display messages
Possible causes/consequences and 0050 0050Solutions
0075
Left Side Curtain Airbag
Malfunction Service
Required (exa mp le) *T
herespective window cur tain airbag is malfunctioning
(/ page 35). &
WARNING Risk of inju ryor fata l injury due tomalfunctions
in the window airbag
If th e window airbag is malfunctioning, it might be triggered
unintentionally or might not be triggered at all in theeve nt of an
accident wi thhigh deceleration. #
Have the window airbag checked and repaired immediately
at a qualified specialist workshop. #
Consult a qualified specialist workshop immediatel y.
0075 Front Left Malfunction
Service Required (exa m‐
ple) *T
herespective restra int sy stem is malfunctioning (/ page31). &
WARNING Risk of inju rydue tomalfunctions in there stra int
sy stem
If th ere stra int sy stem is malfunctioning, restra int sy stem com‐
ponents may be triggered unintentionally or may not deploy as
intended during an accident. This may af fect the Emer gency Ten‐
sioning Devices or airbags, forex ample. #
Have there stra int sy stem checked and repaired immedi‐
ately at a qualified specialist workshop. Re
cognition of a restra int sy stem malfunction:
R The 0075 restra int sy stem warning lamp does not light up when
th e ignition is switched on.
R The 0075 restra int sy stem warning lamp lights up continuously
or repeatedly during a journe y. #
Consult a qualified specialist workshop immediatel y.
0075 SRS Malfunction Service
Required *T
herestra int sy stem is malfunctioning (/ page31). &
WARNING Risk of inju rydue tomalfunctions in there stra int
sy stem
If th ere stra int sy stem is malfunctioning, restra int sy stem com‐
ponents may be triggered unintentionally or may not deploy as
intended during an accident. This may af fect the Emer gency Ten‐
sioning Devices or airbags, forex ample. #
Have there stra int sy stem checked and repaired immedi‐
ately at a qualified specialist workshop. Re
cognition of a restra int sy stem malfunction:
R The 0075 restra int sy stem warning lamp does not light up when
th e ignition is switched on.
R The 0075 restra int sy stem warning lamp lights up continuously
or repeatedly during a journe y. #
Consult a qualified specialist workshop immediatel y. 356
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions &
WARNING Danger of bu rns when opening the hood
If yo u open the hood when the engine has overheated or during
a fire inthe engine compartment, you could come into con tact
wi th hot gases or other escaping operating fluids. #
Before opening the hood, allow the engine tocool down. #
Intheeve nt of a fire inthe engine compartment, keep the
hood closed and call thefire service. &
WARNING Risk of scalding from hot coolant
The engine cooling sy stem is pressurized, particularly when the
engine is warm. If you open the cap, you could be scalded byhot
coolant spr aying out. #
Let the engine cool down before opening the cap. #
When opening the cap, wear pr otective glove s and saf ety
gl asses. #
Open the cap slowly torelease pressure. #
Wait until the engine has cooled down. #
Ensure that the air supply tothe engine radiator is not obstruc‐
te d. #
Avoiding high engine loads, continue tothe nearest qualified
specialist workshop. Ensure that the coolant temp erature dis‐
play remains below 248°F (120°C).
00AC Check Coolant Level See
Operator's Manual *T
he coolant le vel is too lo w. &
WARNING Risk of scalding from hot coolant
The engine cooling sy stem is pressurized, particularly when the
engine is warm. If you open the cap, you could be scalded byhot
coolant spr aying out. #
Let the engine cool down before opening the cap. #
When opening the cap, wear pr otective glove s and saf ety
gl asses. #
Open the cap slowly torelease pressure. *
NO
TEEngine damage due toinsuf ficient coolant #
Avoid long journe yswith insuf ficient coolant. #
Top up coolant (/ page 282).
Regeneration Not Possi-
ble *N
otall conditions ha vebeen met forre ge neration of the diesel par‐
ticulate filter . #
Continue driving as normal until all conditions ha vebeen met for
re ge neration of the diesel particulate filter.
The load condition of the diesel particulate filter is over 50% and the
message still appears on the instrument clus ter. Displ
aymessa ges and warning and indicator lamps 367

Display messages
Possible causes/consequences and 0050 0050Solutions #
Pull over and stop theve hicle safely as soon as possible,
paying attention toroad and traf fic conditions. Do not con‐
tinue driving under any circums tances. #
Consult a qualified specialist workshop. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. Do not continue driving. #
Consult a qualified specialist workshop.
Shift to 'P' or 'N' to Start
Engine *
Yo u ha veattem pted tostart the engine in transmission position 005B
or 005E. #
Shift the transmission toposition 005Dor005C.
To Engage Transmiss.
Position R First Depress
the Brake *
Yo u ha veattem pted toshift from position 005Bor005C toposition 005E. #
Depress the brake pedal. #
Shift the transmission toposition 005E.
Air Conditioning Malfunc-
tion See Operator's Man-
ual *T
he function of the climate cont rol sy stem is temp orarily restricted.
The quantity of air and flow of fresh air are contro lled automatically. #
Have the climate cont rol sy stem checked at a qualified specialist
wo rkshop.
Auxiliary Battery Mal-
function *T
he auxiliary batteryforth e transmission is no longer being
ch arge d. #
Visit a qualified specialist workshop. #
Until then, alw ays shift the transmission toposition 005Dmanually
before you swit choff the engine. #
Before leaving theve hicle, apply the parking brake.
Reversing Not Possible
Service Required *T
he transmission is malfunctioning. It is no longer possible toselect
re ve rsege ar. #
Visit a qualified specialist workshop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
shifts toposition 005C. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Shift the transmission toposition 005D. #
Consult a qualified specialist workshop.
0072
Vehicle Operational
Switch the Ignition Off
Before Exiting *Y
ou are about toexitth eve hicle when it is in a ready-to-d rive state. #
When youex itth eve hicle, switch off the ignition and take the
ke y with you. #
Ifyo u do not exitth eve hicle, switch off the electrical consum‐
ers, e.g. the seat heating. Otherwise, the12 ‑V battery may dis‐
ch arge and it will be possible tostart theve hicle only with the
aid of a second battery (s tarting assis tance).
Service Required Do Not
Shift Gears Visit Dealer *T
he transmission is malfunctioning. The transmission position can
no longer be changed. Display messages and
warning and indicator lamps 373

Display messages
Possible causes/consequences and 0050 0050Solutions #
Ifth e transmission is in position 005B, visit aqualified specialist
wo rkshop, without changing the transmission position. #
For all other transmission positions, park theve hicle in a safe
location. #
Inform a qualified specialist workshop or breakdown service.
Only Shift to 'P' when
Vehicle is Stationary *
The transmission can only be shif tedto position 005Difth eve hicle is
at a standstill.
N Permanently Active
Risk of Rolling Away *W
hile theve hicle is rolling or driving, the transmission was shif ted
to position 005C. #
Tostop, depress the brake pedal and, when theve hicle is at a
st andstill, shift the transmission toposition 005D. #
Tocontinue your journe y,shift the transmission toposition 005B
or 005E.
Driver's Door Open &
Transmission Not in P
Risk of Vehicle Rolling
Away *T
he driver's door is not fully closed and the transmission is in posi‐
tion 005E,005Cor005B. #
When parking theve hicle, shift the transmission toposition 005D.
Apply Brake to Shift
from 'P' *Y
ou ha veattem pted toshift toa dif fere nt transmission position from
position 005D. #
Depress the brake pedal.
x Vehicle Tracker has
been activated. Details:
see manual or associ-
ated mobile app. or
Vehicle locating activa-
ted – see manual or
mobile app. *T
hevehicle features activated services from Mercedes PRO.
Locating theve hicle may be possible within the frame workof
Mercedes PRO connect. #
Check thest atus of the activated services at http://
mercedes.pro. #
Ask theve hicle owner forth e de tails.
g
Step Not Extended See
Operator's Manual or
Step Not Extended Mal-
function *T
he electrical step is not, or is only partially, extended. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely ex tend again, push it in
manually (emergency release) (/ page 58). #
Inform passen gers that thestep is missing before they exitthe
ve hicle.
g
Step Not Retracted See
Operator's Manualor
Step Not Retracted Mal-
function *T
he electrical step is not, or is only partially, retracted. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely retract again, push it in
manually (emergency release) (/ page 58). 374
Displaymessa ges and warning and indicator lamps

Engine
Wa
rning/indicator
lamp Po
ssible causes/consequences and 0050 0050Solutions
00AC
Coolant warning lamp The
red coolant warning lamp lights up while the engine is running.
* Po ssible causes:
R temp erature sensor malfunctioning
R coolant le velto o low
R air supply tothe engine radiator obstructed
R engine radiator fanfa ulty
If a warning tone also sounds, the coolant has exceeded thete mp era‐
ture of 248 °F (120 °C). &
WARNING Danger of bu rns when opening the hood
If yo u open the hood when the engine has overheated or during a
fi re inthe engine compartment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the engine tocool down. #
Intheeve nt of a fire inthe engine compartment, keep the
hood closed and call thefire service. #
Stop immediately in accordance with the traf fic conditions and
switch off the engine. Do not continue driving. #
Obser vethe messages on the multifunction displa y.
If th e coolant temp erature display is at the lo wer end of thete mp era‐
ture scale: #
Consult a qualified specialist workshop.
Otherwise: #
Leavetheve hicle and keep a safe dis tance from theve hicle until
th e engine has cooled down. #
Check the coolant le vel(/ page 282). #
Ensure that the air supply tothe engine radiator is not obstructed. #
Without subjecting the engine toexc essive stra in, continue tothe
nea rest qu alified specialist workshop. Ensure that the coolant
te mp erature display remains below 248 °F (120 °C).
003D
Electrical malfunction
wa rning lamp The elect
rical malfunction redwa rning lamp lights up.
*A malfunction has occur red in the electrics. #
Read the messages on the multifunction displa y.
00D4
Fu elreser vewarning
lamp The fuel
reser veyellow warning lamp lights up while the engine is on.
*T he fuel supplies ha vereached there ser veleve l. #
Refuel. 384
Displaymessa ges and warning and indicator lamps