2020 MERCEDES-BENZ SPRINTER service

Fi
lling up the windshield washer sy stem &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain components in the engine compart‐
ment can be very hot, e.g. the engine, the
ra diator and parts of theex haust sy stem. #
Allow the engine tocool down and only
to uch component parts desc ribed in the
fo llowing. If
yo u ha vetocar ryout any workinthe engine
compartment, touch only thefo llowing compo‐
nents:
R Hood
R Engine oil filler opening cap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. &
WARNING ‑ Risk of fire and injury from
windshield washer concentrate
Wi ndshield washer concentrate is highly flam‐
mable. It could ignite if it comes into con tact
wi th hot engine component parts or the
ex haust sy stem. #
Make sure that no windshield washer
concentrate spills out next tothefiller
opening. *
NO
TEDama getotheex terior lighting
due tounsuitable windshield washer fluid Uns
uitable windshield washer fluid may dam‐
age the plastic sur face of theex terior lighting. #
Only use windshield washer fluids that
are also suitable for use on plast ic sur‐
fa ces, e.g. MB SummerFit or MB Winter‐
Fit. Ad
ding washer fluid Wa
sher fluid reser voir (e xamp le) #
Pre-mix thewa sher fluid in the cor rect mixing
ra tio in a container. #
Park theve hicle on a le vel sur face and secu re
it against rolling away ( /page 140). #
Open the hood (/ page278). #
Pull the cap of thewa sher fluid con tainer 1
upwards bytheta b. #
Pour in the pre-mixed washer fluid. #
Press cap 1onto thefiller opening until it
audibly engages. #
Close the hood (/ page278).
% Mi
xth ewa sher fluid with windshield washer
concentrate all year round. Comply with the
information about windshield washer fluid in
th ete ch nical da ta (/ page 347).
% Comply with
the fur ther information about
windshield washer fluid (/ page 347) Cleaning
thewa ter drain valve of the air
intake box &
WARNING Risk of inju rydue tomoving
parts
Cer tain components in the engine compart‐
ment may continue tomo veor suddenly
mo veagain even af terth e ignition has been
switched off, e.g. the cooler fan.
Ma kesure of thefo llowing before per form ing
ta sks in the engine compartmen t: #
Switch the ignition off. 284
Maintenance and care

Emer
gency Re
moving the saf etyve st The saf
etyve st is located in thestow age com‐
partment in the driver's door. #
Remo vethe saf etyve st from thestow age
compartment.
% Saf
etyve sts can also be stored in thestow‐
age compartments of there ar doors and the
front-passenger door. 1
Maximum number of washes
2 Maximum wash temp erature
3 Do not bleach
4 Do not iron
5 Do not tumble dry
6 Do not dr y-clean
7 This is a class 2 vest
The saf etyve st only fulfills the legally required
st andards if it is the cor rect size and is com‐
ple tely closed.
Re place the saf etyve st:
R if damaged or if there flex strips are dirty
R ifth e maximum permitted number of washes
is exc eeded
R ifth e saf etyve st's fluorescence has faded Re
moving the firs t-aid kit (soft sided) The
firs t-aid kit (soft sided) is located in thestow‐
age compartment in the front passenger door. #
Remo vefirs t-aid (soft sided) kit from the
stow age compartment. Re
moving the warning lamp The
warning lamp is located in thestow age com‐
partment in the front-passenger door. #
Remo vethewa rning lamp from thestow age
compartment. Emer
gency Call Sy stem Information on
the emer gency call sy stem USA onl
y:Your vehicle is equipped with the
Emergency Call Sy stem ("eCall"). This feature can
help sa velives in theev ent of an accident. eCall
in no wayre places assis tance pr ovided from dial‐
ing 911.
eCall only functions in areas where mobile phone
co verage isavailable from the wireless service
pr ov iders. Insuf ficient network co verage from the
wireless service pr oviders may result in an emer‐
ge ncy call not being transmitted.
eCall is a standard feature in your Mercedes-Benz
ve hicle. In order tofunction as intended, the sys‐
te m relies on the transmission of data de tailed in
th eTr ansmit ted Data section that follo ws
( / page 293). Todisable eCall, a cus tomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivate theve hicle's communi‐
cation module.
Deactivation of this module pr events the acti‐
va tion of any and all Mercedes PRO connect
se rvices. Af ter the deacti vation of eCall, auto‐
matic eme rgency call and manual emer gency
call will not be available.
The ignition must be switched on before an auto‐
matic emer gency call can be made.
% eCall is acti
vated at thefa ctor y.
% eCall can be deactivated
byan authorized
Mercedes-Benz dealer. Please no tethat in
th eeve ntow nership of theve hicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th e new owner visits an au thorized
Mercedes-Benz dealership toreactivate the
sy stem. Emer
gency Call Sy stem eCall can help
toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an acci‐
dent site in places that are dif ficult toaccess.
Ho wever,eve n if a vehicle is equipped with eCall,
th is does not mean the sy stem is ON. As such,
eCall does not replace dialing 911 in theeve nt of
an accident.
The emergency call can be made au tomatical ly
( / page 293) or manually (/ page 293). Only
make emer gency calls if you or others are in need
of rescue. Do not make an emer gency call in the
eve nt of a breakdown or a similar situation. 292
Breakdown assis tance

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293

&
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
A battery generates hydrogen gas during the
ch arging process. If there is a short circuit or
spar ksstart toform ,th ere is a danger of the
hy drogen gas igniting. #
Make sure that the positive term inal of
th e connected battery does not come
into contact with vehicle parts. #
Never place me tal objects or tools on a
batter y. #
When connecting and disconnecting the
batter y,yo u must obse rveth e described
order forth e battery clamps. #
When giving starting assistance, alw ays
make sure that you on lyconnect battery
te rm inals with identical polarity. #
During starting assis tance, you must
obse rveth e described order for con‐
necting and disconnecting the jumper
cables. #
Do not connect or disconnect the bat‐
te ry cla mp s while the engine is running. &
WARNING Risk ofexplosion during
ch arging process and starting assis tance
During thech arging process and starting
assis tance, the battery may release an explo‐
sive gas mixture. #
Avoid fire , open flames, creating spar ks
and smoking. #
Make sure that there is suf ficient venti‐
lation du ring thech arging process and
during starting assis tance. #
Do not lean over a batter y. &
WARNING Risk ofexplosion from a fro‐
zen battery
A dischar ged battery may freeze at temp era‐
tures slightly abo veor below freezing point.
During starting assis tance or battery charg‐
ing, battery gas can be released. #
Always allow a battery tothaw before
ch arging it or per form ing starting assis‐
ta nce. If
th ewa rning/indicator lamps do not light up in
th e instrument display around or below freezing point, it is
very likely that the discharged battery
has frozen.
In this case, obser vethefo llowing points:
R Do not give theve hicle starting assis tance or
ch arge the battery
R The service life of a battery that has been
th awe d may be reduced drastically
R The start-up behavior may de teriorate, partic‐
ularly at low temp eratures
R It is recommended that you ha veath awed
battery checked at a qualified specialist work‐
shop
* NO
TEDama gecaused bynume rous or
ex tended attempts tostart the engine Nume
rous or extended attempts tostart the
engine may damage the catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extended attem pts
to start the engine. When jump-s
tarting and charging the batteries,
obser vethefo llowing points:
R Only use undamaged jumper cables/ charging
cables with a suf ficient cross-section and
insula tedte rm inal clamps
R Non-insulated parts of thete rm inal clamps
must not come into con tact wi thother me tal
parts while the jumper cables/charging
cables are connected tothe battery/jump-
st art connection point
R The jumper cables/charging cables must not
come into con tact wi thany parts which may
mo vewhen the engine is running
R Always make sure that nei ther you nor the
battery is electros tatically charged
R Alwayske ep away from fire and open flames
R Do not lean over a battery
R When charging: only use a battery charger
th at has been tested and appr ovedby
Mercedes-Benz and read the operating
instructions foryo ur charge r before charging
th e batteries 296
Breakdown assis tance

R
Use snow chains only when thero ad sur face
is comple tely sno w-covered. Re mo vethe
snow chains as soon as possible when you
come toaro ad that is not sn ow-co vered.
R Local regulations may restrict the use of
snow chains. Obse rveth e applicable regula‐
tions before ins talling snow chains.
R Activate all-wheel drive be fore driving off with
snow chains (/ page125, 124, 125).
R If sn ow ch ains are installed, the maximum
permissible speed is 30 mph (50 km/h).
R Vehicles with Parking Assis t:do not use
Pa rking Assist PARKTRONIC if sn ow chains
are ins talled.
% You can deactivate ESP ®
to pull away
( / page 148). This all ows the wheels to
spin, achieving an increased driving forc e. Ti
re pressure Note
s on tire pressure &
WARNING Risk of accident due toinsuf‐
fi cient or excessive tire pressure
Underinfla ted or overinfla ted tires pose the
fo llowing risks:
R The tires may bur st, especially as the load
and vehicle speed increase.
R The tires may wearexcessively and/or
une venly, which may greatly impair tire
traction.
R The driving characteristics, as well as
st eering and braking, may be greatly
impaired. #
Comply with there commended tire
pressure and check the tire pressure of
all tires including the spare wheel regu‐
larly:
R at least once a month
R when the load changes
R before embarking on a lon ger journey
R if operating conditions change, e.g. off-
ro ad driving #
Adjust the tire pressure as necessar y. Driving wi
thtire pressure that is too high or too
low has thefo llowing consequences:
R Shor tenth e service life of the tires.
R Cause increased tire damage.
R Adversely af fect handling characteristics and
th us driving saf ety, e.g. due tohydroplaning. &
WARNING Risk of an accident due to
insuf ficient tire pressure
Ti re s with pressure that is too low can over‐
heat and bur stas a result.
In addition, they also suf fer from excessive
and/or ir regular wear, which can significantly
impair the braking properties and the han‐
dling characteristics. #
Avoid excessively low tire pressures in
all the tires, including the spare wheel. Ti
re pressure which is too low can cause:
R Tire faults as a result of overheating
R Impaired handling characteristics
R Irre gular wear
R Increased fuel consum ption &
WARNING Risk of accident from exces‐
sive tire pressu re
Ti re s with excessively high pressure can bur st
because they are damaged more easily by
highw ayfill, pot holes etc.
In addition, they also suf fer from ir regular
we ar, which can significantly impair the brak‐
ing properties and the handling characteris‐
tics. #
Avoid excessively high tire pressures in
all the tires, including the spare wheel. Excessively high tire pressure can
result in:
R Increased braking dis tance
R Impaired handling characteristics
R Irre gular wear
R Impaired driving com fort
R Susceptibility todamage &
WARNING Risk of accident caused by
re peated drop in tire pressure
If th e tire pressure drops repeatedly, the
wheel, valve or tire may be damaged. 310
Wheels and tires

Insuf
ficient tire pressure can cause the tires
to bur st. #
Inspect the tire for signs of fore ign
objects. #
Check whe ther the wheel or valve has a
leak. #
Ifyo u are unable torectify the damage,
contact a qualified specialist workshop. Yo
u can find information on recommended tire
pressure forth eve hicle's factor y-ins talled tires
on thefo llowing labels:
R Tire and Loading In form ation placard on the
B‑pillar of your vehicle (/ page317).
R Tire pressure table on the inside of the fuel
fi ller flap .
Obse rveth e maximum tire pressure
(/ page 321).
Use a suitable pressure gauge tocheck the tire
pressure. The outer appearance of a tire does not
permit any reliable conclusion about the tire
pressure.
+ ENVIRONMEN
TALNO TEEnvironmental
damage due toinsuf ficient or excessive
tire pressure Insuf
ficient or excessive tire pressure short‐
ens the service life of the tires. #
Check the tire pressure regularly, but at
least every14 days. Ve
hicles with a tire pressure monitor: you can
also check the tire pressure using the on-board
computer.
Only check tire pressure when the tires are cold.
Conditions for cold tires:
R The vehicle has been par ked with the tires out
of direct sunlight for at least thre e hours.
R The vehicle has tr aveled less than 1 mile
(1.6 km).
A rise in the tire temp erature of 18°F (10°C)
increases the tire pressure byappr ox.10 kPa
(0.1 bar/1.5 psi). Take this into account when
ch ecking the tire pressure of warm tires.
The tire pressure recommended for increased
load/speed in the tire pressure table may af fect
th eride comfort. &
WARNING Risk of accident due to
unsuitable accesso ries on tire valve
If yo u mount unsuitable accesso ries onto tire
va lves, the tire valves may be overloaded and
malfunction, which can cause a loss of tire
pressure. Af term arke t tire pressure moni tor‐
ing sy stems will cause the tire valve toremain
open, depending on the design. This can also
re sult in a loss of tire pressure. #
Only scr ewstandard valve caps or valve
caps specifically appr ovedby Mercedes-
Benz foryo ur vehicle onto the tire valve. Note
s on trailer operation
The applicable tire pressure forth e tires of the
re ar axle is alw aysth ere commended tire pres‐
sure for a full load. Overview of
the tire pressure table The tire pressure
table can be found on the seat
base or on the B‑pillar on the driver's side.
% The data shown in
the images is example
data. The tire pressure
table sho ws there commended
tire pressure forth e tires ins talled at thefa ctory
on this vehicle. The recommended tire pressures
are valid for cold tires and dif fere nt vehicle load
conditions.
If one or more tire sizes precede a tire pressure,
th e tire pressure information following is only
va lid forth ose tire sizes.
If th e preceding tire sizes are supplemented by
th e0091 symbol, the tire pressure information
fo llowing sho wsalternative tire pressures.
The load conditions "partially laden" and "fully
laden" are defined in theta ble forva rying
we ights.
Some tire pressure tables only show therim
diame ter ins tead of the comple tetire size, e.g.
R16. The rim diame ter is part of the tire size and
can be found on the side wall of the tire
(/ page 321). Wheels and tires
311

Make sure
toobser vethefo llowing fur ther rela‐
te d subject:
R Notes on tire pressure (/ page310)
Checking the tire pressure with the tire pres‐
sure monitoring sy stem
Requ irements:
R The ignition is switched on.
On-board computer: 4 Service 5
Tires
One of thefo llowing displa ysappears:
R The cur rent tire pressure and tire temp era‐
ture of the individual wheels. Instrument Display with color display
R The cur rent tire pressure for each wheel. Instrument Display with black
and white display
R Tire pressure will be displayed after driving a
few minutes :th ete ach-in process of the sys‐
te m is not yet compl ete. The tire pressures
are already being monitored. #
Compare the tire pressure with there com‐
mended tire pressure forth e cur rent ope rat‐
ing condition (/ page 311). Obser vethe
no tes on tire temp erature (/ page310).
% The
values displa yed in the multifunction dis‐
play may deviate from those of the tire pres‐
sure gauge as they referto sea le vel.At high
altitudes, the tire pressure values indicated
by a pressure gauge are higher than those shown
bythe on-board computer. In this
case, do not reduce the tire pressure.
Make sure toobser vethefo llowing fur ther rela‐
te d subject:
R Notes on tire pressure (/ page310)
Rest arting the tire pressure monitor
Requ irements:
R The recommended tire pressure is cor rectly
set forth ere spective operating condition on
each of the wheels (/ page310).
R Rest
artthe tire pressure monitoring sys‐
te m in the following situations:
- The tire pressure has changed.
- The wheels or tires ha vebeen changed or
newly ins talled.
On-board computer: 4 Service 5
Tires #
Scroll down in the menu.
The Use Current Pressures as New Refer-
ence Values message appears in the multi‐
function displa y. #
Con firm the message toinitiate a restart.
The Tire Press. Monitor Restarted message
appears in the multifunction displa y.
Cur rent wa rning messages are dele ted and
th e0077 yellow warning lamp goes out.
Af teryo u ha vedriven for a few minutes, the
sy stem checks whe ther the cur rent tire pres‐
su res are within the specified range. The cur‐
re nt tire pressures are then accep ted as ref‐
erence values and monitored. 316
Wheels and tires

1
Tread weargrade
2 Traction grade
3 Temp erature grade
% The data shown in
the illustration is sample
data.
% This grading is not legally prescribed
for Can‐
ada, but specified in most cases anyw ay.
Tr ead weargrade
The tread wear grade is a comparative grading
based on tread wear grade tests conducted
under contro lled conditions on a specified U.S.
Depa rtment of Transpor tation test trac k.For
ex ample, a tire graded 150wo uld wear one and
one-half times as well on the go vernment test
track as a tire graded 100.
The relative per form ance of tires depends upon
th e actual conditions of their use, ho wever,and
may depart significantly from the norm due to
va riations in driving habits, service practices and
dif fere nces in road characteristics and climate
conditions.
Tr action grade &
DANG ER Risk of accident due toinade‐
qu ate traction
The traction grade assigned tothis tire is
based on stra ight-ahead braking traction
te sts, and does not include either accelera‐
tion, cornering, hydroplaning or peak traction
ch aracteristics. #
Always adapt your driving style and
drive at a speed tosuit the pr evailing
traf fic and weather conditions. *
NO
TEDama getothe driv etra in from
wheelspin #
Avoid wheelspin. The traction grades – from highest
tolowest –
are AA, A,B and C. These grades relate tothe tire's ability
tocome toast andstill on a wet pa ve‐
ment under controlled conditions on a specified
U. S. go vernment test sur face made from asphalt
and concr ete.
Te mp erature grade &
WARNING Risk of accident from tire
ove rheating and tire failure
The temp erature grade forth is tire is es tab‐
lished for a tire that is properly inflated and
not overloaded. Excessive speed, underinfla‐
tion, or excessive loading, either separately or
in combination, can cause excessive heat
build-up and possible tire failure. #
Obser vethere commended tire pres‐
sures and regular lych eck the tire pres‐
sure of all tires including the spare
wheel. #
Adjust the tire pressure as necessar y. The
temp erature grades are A (highest grade), B
and C. These relate toa tire's resis tance toheat
and its ability torelease heat on a specified test
wheel in laboratory tests under contro lled condi‐
tions. Sus tained high temp eratures can cause the
material of the tire todegenerate and reduce tire
life. In addition, excessively high temp eratures
can lead tosudden tire failure. Grade C refers to
a per form ance which all passenger vehicle tires
must exhibit, according totheU. S. Depa rtment
of Transpor tation's requ irements. Information on DOT and TIN (Tire Identifica‐
tion
Number) U.
S. tire regulations indicate that every tire man‐
ufacturer or retreader mu stimprint a TIN in or on
th e side wall of each tire produced. %
The data shown in
the illustration is sample
data. 320
Wheels and tires