2020 DODGE JOURNEY Owners Manual

MULTIMEDIA 375
DVD Audio Support
When a DVD-Audio disc is inserted in the DVD
pl

ayer, the DVD-Audio title on the disc is played
by default (most DVD-Audio discs also have a
Video title, but the Video title is ignored). All
multi-channel program material is automatically
mixed down to two channels, which may result
in a lowered apparent volume level. If you
increase the volume level to account for this
change in level, remember to lower the volume
before changing the disc or to another mode.
Recorded Discs

The DVD player will play CD-R and CD-RW discs
r e

corded in CD-Audio or Video-CD format, or as a
CD-ROM containing MP3 or WMA files. The player
will also play DVD-Video content recorded to a
DVD-R, DVD-RW and DVD-ROM discs.

If you record a disc using a personal computer,
th
ere may be cases where the DVD player may
not be able to play some or the entire disc, even
if it is recorded in a compatible format and is
playable on other players. To help avoid
playback problems, use the following guidelines
when recording discs.
Open sessions are ignored. Only sessions
that are closed are playable.
For multi-session CDs that contain only
multiple CD-Audio sessions, the player will
renumber the tracks so each track number is
unique.
For CD Data (or CD-ROM) discs, always use
the ISO-9660 (Level 1 or Level 2), Joliet, or
UDF format. CD-DA may also be used for PCM
Audio contained on CD-Based Data.
The player recognizes a maximum of 512
files and 99 folders per CD-R and CD-RW
disc.
Mixed media recordable DVD formats will
only play the Video_TS portion of the disc.
If you are still having trouble writing a disc that
i s

playable in the DVD player, check with the
disc recording software publisher for more
information about burning playable discs.
The recommended method for labeling
r e

cordable discs (CD-R, CD-RW, DVD-R and
DVD-RW) is with a permanent marker. Do not
use adhesive labels as they may separate from
the disc, become stuck, and cause permanent
damage to the DVD player. Compressed Audio Files (MP3, WMA And ACC)
The DVD player is capable of playing MP3
(
M

PEG-1 Audio Layer 3 with data bitrates from
32 to 320 kbit/s, including variable bit rates),
WMA (All Standard 8.x, 9.x Windows Media
Audio) and ACC (MPEG-4 audio; sampling
frequencies 8 to 48 kHz; mono and stereo)
audio files with the from CD Data disc (usually a
CD-R or CD-RW).

The DVD player always uses the file extension
to determine the audio format, so MP3 files
must always end with the extension ".mp3" or
".MP3", WMA files must always end with the
extension ".wma" or "WMA", and ACC files must
end with the extensions “.acc” or “.m4a”. To
prevent incorrect playback, do not use these
extensions for any other types of files.

For MP3 files, ID3 tag data v1, v1.1, v2 and
v2.4 (such as artist name, track title, album,
etc.) are supported.
Any file that is copy protected (such as those
downloaded from many online music stores)
will not play. The DVD player will automati -
cally skip the file and begin playing the next
a v

ailable file.
9

376 MULTIMEDIA
Other compression formats such as AAC,
MP3 Pro, Ogg Vorbis, and ATRAC3 will not
play. The DVD player will automatically skip
the file and begin playing the next available
file.

If you are creating your own files, the recom -
mended fixed bit rate for MP3 files is between 96
a n

d 192Kbps and the recommended fixed bit
rate for WMA files is between 64 and 192Kbps.
Variable bit rates are also supported. For both
formats, the recommended sample rate is either
44.1kHz or 48kHz.

To change the current file, use the remote
control’s or DVD player’s Play button to
advance to the next file, or the Menu button
to return to the start of the current or
previous file.
To change the current directory, use the
remote control’s PROG UP and Down buttons
or Rewind/skip back and fast fwd/skip
forward.
Disc Errors
If the DVD player is unable to read the disc, a
" D

isc Error" message is displayed on the Radio
display and the disc is automatically ejected. A dirty, damaged, or incompatible disc format
a
r

e all potential causes for a "Disc Error"
message.

If a disc has a damaged track which results in
a u

dible or visible errors that persists for 2
seconds, the DVD player will attempt to continue
playing the disc by skipping forward 1 to 3
seconds at a time. If the end of the disc is
reached, the DVD player will return to the
beginning of the disc and attempt to play the
start of the first track.
The DVD player may shut down during extremely
h o

t conditions, such as when the vehicle’s
interior temperature is above 120°F (49°C).
When this occurs, the DVD player will display
"High Temp" and will shut off the display until a
safe temperature is reached. This shutdown is
necessary to protect the optics of the DVD player.

Product Agreement
This product incorporates copyright protection
technology that is protected by US patents and
other intellectual property rights. Use of this
copyright protection technology must be
authorized by Macrovision, and is intended for home or other limited viewing uses otherwise
authorized by Macrovision. Reverse
engineering or disassembly is prohibited.
Dolby Digital and MLP Lossless
Manufactured under license from
Do

lby Laboratories. "Dolby," "MLP
Lossless," and the double-D symbol are
trademarks of Dolby Laboratories. Confidential
unpublished works. Copyright 1992-1997
Dolby Laboratories. All rights reserved.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone
being on in your vehicle can cause erratic or
noisy performance from your radio. This
condition may be lessened or eliminated by
relocating the mobile phone antenna. This
condition is not harmful to the radio. If your
radio performance does not satisfactorily
“clear” by the repositioning of the antenna, it is
recommended that the radio volume be turned
down or off during mobile phone operation
when not using Uconnect (if equipped).

MULTIMEDIA 377
REGULATORY AND SAFETY
I
NFORMATION
USA/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal
w i

reless radio is far below the FCC and IC radio
frequency exposure limits. Nevertheless, the
wireless radio will be used in such a manner
that the radio is 8 in (20 cm) or further from the
h u

man body.
The internal wireless radio operates within
g u

idelines found in radio frequency safety
standards and recommendations, which reflect
the consensus of the scientific community.
The radio manufacturer believes the internal
w i

reless radio is safe for use by consumers.
The level of energy emitted is far less than the
e l

ectromagnetic energy emitted by wireless
devices such as mobile phones. However, the
use of wireless radios may be restricted in some
situations or environments, such as aboard
airplanes. If you are unsure of restrictions, you
are encouraged to ask for authorization before
turning on the wireless radio. The following regulatory statement applies to all
R
a

dio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
R u

les and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. T his device may not cause harmful
i
nterference, and

2. T his device must accept any interference
r
eceived, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`
Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l 'appareil ne doit pas produire de
b
rouillage, et

2. l 'utilisateur de l'appareil doit accepter tout
b
rouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement. La operación de este equipo está sujeta a las
s
i

guientes dos condiciones:

1. e s posible que este equipo o dispositivo no
c
ause interferencia perjudicial y

2. e ste equipo o dispositivo debe aceptar
c
ualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
a p

proved by the party responsible for compli -
ance could void the user’s authority to operate
t h

e equipment.
NOTE:

This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protec -
tion against harmful interference in a residential
i n

stallation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation.

9

378 MULTIMEDIA
If this equipment does cause harmful inter -
ference to radio or television reception,
w h

ich can be determined by turning the
equipment off and on, the user is encour -
aged to try to correct the interference by one
o r

more of the following measures:
a. I ncrease the separation between the
e
quipment and receiver.
b. C onsult an authorized dealer or an expe -
r
ienced radio technician for help.
VOICE COMMAND (UCONNECT 3/3 NAV)
UCONNECT 3/3 NAV
The Uconnect Voice Command
system allows you to control your AM,
FM

radio, satellite radio, disc player,
SD Card, USB/iPod® and SiriusXM®
Travel Link.
NOTE:
Take care to speak into the Voice Command
s y

stem as calmly and normally as possible.
The ability of the Voice Command system to
r e

cognize user voice commands may be nega-
tively affected by rapid speaking or a raised
v o

ice level. When you push the Uconnect Voice Command
button, you hear a beep. The beep is your
signal to give a command.
If no command is spoken the system says one
o f

two responses:
I didn't understand
I didn't get that
If a command is not spoken a second time, the
s y

stem will respond with an error and give some
direction as what can be said based on the
context you are in. After three consecutive
failures of a spoken command the VR session
will end. Pushing the Uconnect Voice Command

button while the system is speaking is known as
“ b

arging in.” The system will be interrupted, and
after the beep, you can say a command. This
becomes helpful once you start to learn the
options.
NOTE:
At any time, you can say the words “Cancel” or
“ H

elp.”
These commands are universal and can be
u s

ed from any menu. All other commands can
be used depending upon the active application.
When using this system, you should speak
c le

arly and at a normal speaking volume.
The system best recognizes your speech if
the windows are closed, and the heater/air
c o

nditioning fan is set to low.
At any point, if the system does not recognize
o n

e of your commands, you will be prompted to
repeat it.
To hear available commands, push the
U c

onnect Voice Command button and say
“Help.” You hear available commands for the
s c

reen displayed.
WARNING!
Any voice commanded system should be
used only in safe driving conditions following
all applicable laws, including laws regarding
phone use. Your attention should be focused
on safely operating the vehicle. Failure to do
so may result in a collision causing serious
injury or death.

MULTIMEDIA 379
Natural Speech

Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I would
like to.”

The system handles multiple inputs in the same
ph

rase or sentence such as “make a phone
call” and “to Kelly Smith.” For multiple inputs in
the same phrase or sentence, the system
identifies the topic or context and provides the
associated follow-up prompt such as “Who do
you want to call?” in the case where a phone
call was requested but the specific name was
not recognized.
The system utilizes continuous dialog; when the
s y

stem requires more information from the user
it will ask a question to which the user can
respond without pressing the Uconnect Voice
Command button.
UCONNECT VOICE COMMANDS
The Uconnect Voice Command system
understands two types of commands. Universal
commands are available at all times. Local
commands are available if the supported radio
mode is active.
Start a dialogue by pushing the Uconnect Voice
Co

mmand button.
Changing The Volume

1. Start a dialogue by pushing the Voice
Command button.

2. S ay a command (e.g., “Help”).
3
. U se the ON/OFF VOLUME rotary knob to
a
djust the volume to a comfortable level
while the Voice Command system is
speaking. Please note the volume setting
for Voice Command is different than the
audio system.
Starting Voice Recognition (VR) Session In
Radio/Player Modes
In this mode, you can say a command.
NOTE:
The commands can be said on any screen when
a

call is not active after pushing the Uconnect
Voice Command button.
Source
To switch to the audio source, say “Change
source to Disc” for example. This command can
be given in any mode or screen:
“Track” (#) (to change the track)
9

380
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you to
be happy with our products and services.

Warranty service must be done by an
au

thorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an
a
u

thorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
c u

stomer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

CUSTOMER ASSISTANCE 381
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
38

7-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.

Any hearing or speech impaired customer,
who has access to a TDD or a conventional
t e

letypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
r e

quire assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
m a

nufacturer's service contracts. If you
purchased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
The manufacturer will not stand behind any
s e

rvice contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
10

382 CUSTOMER ASSISTANCE
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
i n

vestment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be pleased
with their sincere efforts to resolve any warranty
issues or related concerns.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for
your vehicle to keep it operating at its best and
maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC. If NHTSA receives similar complaints, it
m
a

y open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.

To contact NHTSA, you may call the
Ve
hicle Safety Hotline toll free at
1-888-327-4236 (TTY: 1-800-424-9153);
or go to

http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New Jersey
Av

enue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from

http://www.safercar.gov
.

WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.