2020 DODGE JOURNEY Owners Manual

MULTIMEDIA 295
The Uconnect Phone is driven through your
Bluetooth® “Hands-Free Profile” mobile phone.
Uconnect features Bluetooth® technology — the
global standard that enables different
electronic devices to connect to each other
without wires or a docking station, so Uconnect
Phone works no matter where you stow your
mobile phone (be it your purse, pocket, or
briefcase), as long as your phone is turned on
and has been paired to the vehicle's Uconnect
Phone. The Uconnect Phone allows up to
10
mobile phones or audio devices to be linked
t o

the system. Only one linked (or paired) mobile
phone and one audio device can be used with
the system at a time. The system is available in
English, Spanish, or French languages. Uconnect Phone Button
The Uconnect Phone Button is
used to enter the phone mode and
ma
ke calls, show recent, incoming,
outgoing calls, view phonebook etc.,
When you press the button you will hear a BEEP.
The beep is your signal to give a command.
Uconnect Voice Command Button

The Uconnect Voice Command Button
is only used for “barge in” and when you
a r

e already in a call and you want to send
Tones or make another call.

The Uconnect Phone is fully integrated with the
v e

hicle's audio system. The volume of the
Uconnect Phone can be adjusted either from
the radio volume control knob or from the
steering wheel radio control (right switch), if so
equipped.
Operation
Voice commands can be used to operate the
Uconnect Phone and to navigate through the
Uconnect Phone menu structure. Voice
commands are required after most Uconnect
Phone prompts. There are two general methods
for how Voice Command works:

1. S ay compound commands like “Call John
S
mith mobile.”

2. S ay the individual commands and allow the
s
ystem to guide you to complete the task.
You will be prompted for a specific command
a n

d then guided through the available options.
Prior to giving a voice command, one must
wait for the beep, which follows the “Listen”
prompt or another prompt.
For certain operations, compound
commands can be used. For example,
instead of saying “Call” and then “John
Smith” and then “mobile,” the following
compound command can be said: “Call John
Smith mobile.”
WARNING!
Any voice commanded system should be
used only in safe driving conditions following
all applicable laws, including laws regarding
phone use. Your attention should be focused
on safely operating the vehicle. Failure to do
so may result in a collision causing serious
injury or death.
9

296 MULTIMEDIA

For each feature explanation in this section, only
the compound command form of the voice
command is given. You can also break the
commands into parts and say each part of the
command when you are asked for it. For
example, you can use the compound command
form voice command “Search for John Smith,” or
you can break the compound command form into
two voice commands: “Search Contact” and
when asked “John Smith.” Please remember, the
Uconnect Phone works best when you talk in a
normal conversational tone, as if speaking to
someone sitting a few feet/meters away from
you.

Natural Speech
Your Uconnect Phone Voice system uses a
Na
tural Language Voice Recognition (VR)
engine.

Natural speech allows the user to speak
c o

mmands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh”.
The system handles fill-in words such as “I would
like to.”
The system handles multiple inputs in the same
p
h

rase or sentence such as “make a phone
call” and “to Kelly Smith.” For multiple inputs in
the same phrase or sentence, the system
identifies the topic or context and provides the
associated follow-up prompt such as “Who do
you want to call?” in the case where a phone
call was requested but the specific name was
not recognized.
The system utilizes continuous dialog; when the
s y

stem requires more information from the user
it will ask a question to which the user can
respond without pushing the Voice Command
button on your steering wheel.
Help Command
If you need assistance at any prompt, or if you
w a

nt to know your options at any prompt, say
“Help” following the beep.
To activate the Uconnect Phone from idle,
s i

mply push the Phone button (if active) on
your steering wheel and say a command or say
“ h

elp”. All Uconnect Phone sessions begin with
a push of the VR button or the Phone button
(if active) on the radio control head. Cancel Command
At any prompt, after the beep, you can say
“
C

ancel” and you will be returned to the main
menu.
You can also push the Voice Recognition (VR)
b u

tton or Phone button (if active) on your
steering wheel when the system is listening for
a

command and be returned to the main or
previous menu.
Pair (Link) Uconnect Phone To A Mobile Phone
To begin using your Uconnect Phone, you must
p a

ir your compatible Bluetooth® enabled
mobile phone.
To complete the pairing process, you will need
t o

reference your mobile phone Owner's
Manual. The Uconnect website may also
provide detailed instructions for pairing.
NOTE:
You must have Bluetooth® enabled on your
phone to complete this procedure.
The vehicle must be in PARK.

MULTIMEDIA 297

1. You can do either of the following:

a. Push the Settings button on the faceplate,
p
age down to the Phone/Bluetooth®
button on the touchscreen, press it and
you will see the Paired Phones screen.
If there are no paired phones you will see
< E

mpty> as the first device name.

b. P ush the More button on the faceplate,
t
hen press the Phone button on the
touchscreen and you will go to the
Uconnect Phone main screen. Press the
Settings button on the touchscreen.
If there are no phones currently paired a
p o

p-up appears. If Yes is selected, the
Paired Phones screen will appear. If No is
selected, the Uconnect Phone Main
Menu screen will appear.
2. A t the Paired Phones screen press the Add
D
evice button on the touchscreen and a
pop-up with instructions appears.
3. S earch for available devices on your
B
luetooth®-enabled mobile phone.
When prompted on the phone, select the
“ U

connect” device and enter the PIN.
4. W
hen the pairing process has successfully
c
ompleted, the system prompts you to
choose whether or not this is your favorite
phone. Selecting Yes makes this phone
the highest priority. This phone takes
p r

ecedence over other paired phones within
range.

NOTE:
Software updates on your phone or the
U c

onnect system may interfere with the
Bluetooth® connection. If this happens, simply
r e

peat the pairing process. However, first, make
sure to delete the device from the list of phones
on your Uconnect system. Next, be sure to
remove Uconnect from the list of devices in your
phone’s Bluetooth® settings.
Pair A Bluetooth® Streaming Audio Device

1. P ush the Player button on the faceplate to
b
egin.

2. P ress the Source button on the
t
ouchscreen.
3. C hange the Source to Bluetooth®. 4
. P
ress the “Add Device” button on the
t
ouchscreen.
5. S earch for available devices on your
B
luetooth®-enabled Audio Device. When
prompted on the device, select the
“Uconnect” device and enter the PIN.
6. Uconnect Phone will display an in process s
creen while the system is connecting.
7. W hen the pairing process has successfully
c
ompleted, the system will prompt you to
choose whether or not this is your favorite
device. Selecting Yes will make this device
the highest priority. This device will take
precedence over other paired devices
within range.
NOTE:
If No is selected, device priority is determined by
t h

e order in which it was paired. The latest
device paired will have the higher priority.
You can also use the following VR command to
br
ing up a list of paired audio devices.
“Show Paired Audio Devices.”
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298 MULTIMEDIA
Connecting To A Particular Mobile Phone Or
Audio Device
Uconnect Phone will automatically connect to
th

e highest priority paired phone and/or Audio
Device within range. If you need to choose a
particular Phone or Audio Device follow these
steps:

1. P ush the Settings button on the faceplate.

2
. P ress the Phone/Bluetooth® button on the
t
ouchscreen.
3. P ress to select the particular Phone or the
P
hone/Audio button on the touchscreen
and then an Audio Device.
4. A t the Options pop-up screen press the
C
onnect Device button on the touchscreen.
5. P ress the X button to exit out of the Settings
s
creen.
Disconnecting A Phone Or Audio Device

1. P ush the SETTINGS button on the
f
aceplate.

2. P ress the Phone/Bluetooth® button on the
t
ouchscreen.
3. S elect the Phone or Audio Device. 4
. A
t the Options pop-up screen press
t
he Disconnect Device button on the
t o

uchscreen.
5. P ress the X to exit out of the Settings
s
creen.
Deleting A Phone Or Audio Device

1. P ush the Settings button on the faceplate.

2
. P ress the Phone/Bluetooth® button on the
t
ouchscreen.
3. S elect the Phone or Audio Device.
4
. A t the Options pop-up screen, press the
D
elete Device button on the touchscreen.
5. P ress the X button to exit out of the Settings
s
creen.
Making A Phone Or Audio Device A Favorite

1. P ush the Settings button on the faceplate.

2
. P ress the Phone/Bluetooth® button on the
t
ouchscreen.
3. S elect a different Phone or Audio Device
t
han the currently connected device. 4. A
t the Options pop-up, screen press the
M
ake Favorite button on the touchscreen;
you will see the chosen device move to the
top of the list.
5. Press the X button to exit out of the Settings s
creen.
Phonebook Download (Automatic Phonebook
T r

ansfer From Mobile Phone) — If Equipped
If equipped and specifically supported by your
p h

one, Uconnect Phone automatically
downloads names (text names) and number
entries from the mobile phone’s phonebook.
Specific Bluetooth® Phones with Phone Book
Access Profile may support this feature. See
Uconnect website, UconnectPhone.com , for
supported phones.
To call a name from a downloaded mobile
phone book, follow the procedure in the
Voice Recognition Quick Reference section.
Automatic download and update of a phone
book, if supported, begins as soon as the
Bluetooth® wireless phone connection is
made to the Uconnect Phone, for example,
after you start the vehicle.

MULTIMEDIA 299
A maximum of 2,000 entries per phone will
be downloaded and updated every time a
phone is connected to the Uconnect Phone.

Depending on the maximum number of entries
downloaded, there may be a short delay
before the latest downloaded names can be
used. Until then, if available, the previously
downloaded phonebook is available for use.

Only the phonebook of the currently
connected mobile phone is accessible.
This downloaded phonebook cannot be
edited or deleted on the Uconnect Phone.
These can only be edited on the mobile
phone. The changes are transferred and
updated to Uconnect Phone on the next
phone connection.
Emergency And Towing Assistance
The 911/Help numbers can only be altered.
Th
ese can not be deleted or the names can not
be changed. To change the 911/Help number, follow these
s
t

eps:

1. P ress the Phonebook button on the
t
ouchscreen from the Phone main screen.

2. P ress the 911/Help button on the
t
ouchscreen. Press the appropriate listing
to alter, Emergency for example.
3. O nce Emergency is pressed, the Edit button
o
n the touchscreen appears. Press the Edit
button on the touchscreen and you will be
given the choice to Edit Number or Reset to
Default.
4. F ollow the on-screen prompts to complete
t
he task.
Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available on your mobile service plan.
For example, if your mobile service plan
p r

ovides three-way calling, this feature can
be accessed through the Uconnect Phone.
C h

eck with your mobile service provider for the
features that you have. Ways To Initiate A Phone Call
Listed below are all the ways you can initiate a
p
h

one call with Uconnect Phone.
Redial
Dial by pressing in the number
Voice Commands (Dial by Saying a Number,
Call by Saying a Phonebook Name, Redial, or
Call Back)
Mobile Phonebook
Recent Call Log
NOTE:
All of the above operations except Redial can be
do
ne with one call or less active.
Dial By Saying A Number

1. P ush the Phone
button to begin.

2. A fter the “Listening” prompt and the
f
ollowing beep, say “Dial 248-555-1212.”
3. T he Uconnect Phone will dial
2
48-555-1212.
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300 MULTIMEDIA
Call By Saying A Phonebook Name

1. Push the VR button on your steering wheel
t
o begin.

2. A fter the “Listening” prompt and the
f
ollowing beep, say “Call John Doe Mobile.”
3. T he Uconnect Phone will dial the number
a
ssociated with John Doe, or if there are
multiple numbers it will ask which number
you want to call for John Doe.
Call Controls
The touchscreen allows you to control the
f o

llowing call features:
Answer
End
Ignore
Hold/Unhold
Mute/Unmute
Transfer the call to/from the phone
Swap two active calls
Join two active calls together Touch-Tone Number Entry

1. P
ress the Phone button on the
t
ouchscreen.

2. P ress the Dial button on the touchscreen.
3
. T he Touch-Tone screen will be displayed.

4
. U se the numbered buttons on the touchscreen
t
o enter the number and press Call.

To send a touch tone using Voice Recognition
( V

R), push the Voice Command button while
in a call and say “1234#” or you can say “Send
V o

icemail Password” if Voicemail password is
stored in your mobile phonebook.
Recent Calls
You may browse up to 34 of the most recent of
e a

ch of the following call types:
Incoming Calls
Outgoing Calls
Missed Calls
All Calls These can be accessed by touching the recent
c
a

lls button on the touchscreen on the Phone
main screen.
You can also push the Phone button and say
“Show my incoming calls” from any screen and
t h

e Incoming calls will be displayed.
NOTE:
Incoming can also be replaced with “Outgoing”,
“ R

ecent” or “Missed”.
Answer Or Reject An Incoming Call — No Call
C u

rrently In Progress

When you receive a call on your mobile phone,
t h

e Uconnect Phone will interrupt the vehicle
audio system, if on, and will display a pop-up
showing Answer or Ignore. Press the Answer
button on the touchscreen or push the Phone
button on the steering wheel to accept the call.

Answer Or Ignore An Incoming Call — Call
C u

rrently In Progress
If a call is currently in progress and you have
a n

other incoming call, you will hear the same
network tones for call waiting that you normally
hear when using your mobile phone. Push the
Phone button on the steering wheel, or press

MULTIMEDIA 301
the answer button on the touchscreen, or caller
ID box, to place the current call on hold and
answer the incoming call.
NOTE:
The Uconnect Phone compatible phones in the
ma
rket today do not support rejecting an
incoming call when another call is in progress.
Therefore, the user can only answer an
incoming call or ignore it.
Making A Second Call While Current Call Is In
Pr
ogress
To make a second call while you are currently on
a

call, push the Voice Command button and
say “Dial” or “Call” followed by the phone
n u

mber or phonebook entry you wish to call.
The first call will be on hold while the second call
is in progress. Or you can place a call on hold by
pressing the Hold button on the touchscreen,
then dial a number from the dial-pad, recent
calls or from the phonebooks. To go back to the
first call, refer to “Toggling Between Calls” in
this section. To combine two calls, refer to “Join
Calls” in this section. Toggling Between Calls
If two calls are in progress (one active and one
o
n

hold), push the Phone button until you
hear a single beep, indicating that the active
a n

d hold status of the two calls have switched.
Only one call can be placed on hold at a time.
Also you can press the Swap button on the
touchscreen, on the Phone main screen.
Join Calls
When two calls are in progress (one active and
o n

e on hold), press the Join Calls button on the
Phone main screen to combine all calls into a
Conference Call.
Call Termination
To end a call in progress, momentarily press the
E n

d button on the touchscreen or the Phone
button. Only the active call(s) will be terminated
a n

d if there is a call on hold, it will become the
new active call. If the active call is terminated by
the far end, a call on hold may not become
active automatically. This is cell
phone-dependent. Redial

1. P
ress the Redial button on the
t
ouchscreen, or push the Phone button
and after the “Listening” prompt and the
f o

llowing beep, say “Redial”.

2. T he Uconnect Phone will call the last
n
umber that was dialed from your mobile
phone.
Call Continuation
Call continuation is the progression of a phone
c a

ll on the Uconnect Phone after the vehicle
ignition key has been switched to OFF.
After the ignition is switched to OFF, a call
can continue on the Uconnect Phone either
until the call ends, or until the vehicle battery
condition dictates cessation of the call on the
Uconnect Phone and transfer of the call to
the mobile phone.
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302 MULTIMEDIA
Uconnect Phone Features
Emergency Assistance
If you are in an emergency and the mobile
ph

one is reachable:
Pick up the phone and manually dial the
emergency number for your area.
If the phone is not reachable and the Uconnect
P h

one is operational, you may reach the
emergency number as follows:
Push the Phone button to begin.
After the “Listening” prompt and the
following beep, say “Emergency” and the
Uconnect Phone will instruct the paired
mobile phone to call the emergency number.
This feature is supported in the US, Canada,
and Mexico.
NOTE:
The emergency number dialed is based on
the country where the vehicle is purchased
(911 for the US and Canada and 060 for
Mexico). The number dialed may not be appli -
cable with the available mobile service and
a r

ea.
The Uconnect Phone slightly lowers your
chances of successfully making a phone call
to the mobile phone directly.
Roadside Assistance/Towing Assistance
If you need roadside/towing assistance:
Push the Phone button to begin.
After the “Listening” prompt and the
following beep, say “Roadside Assistance” or
say “Towing Assistance.”
NOTE:
The roadside/towing assistance number dialed
i s

based on the country where the vehicle is
purchased (1-800-521-2779 for U.S.,
1-800-363-4869 for Canada, 55-14-3454 for
Mexico City and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the FCA
US LLC 24-Hour “Roadside Assistance” coverage details in the Warranty Information
Booklet and on the 24-Hour Roadside Assis
-
tance Card.
Voice Mail Calling
To learn how to access your voice mail, refer to
“ W

orking with Automated Systems.”
Working With Automated Systems
This method is used in instances where one
g e

nerally has to push numbers on the mobile
phone keypad while navigating through an
automated telephone system.

You can use your Uconnect Phone to access a
v o

ice mail system or an automated service, such
as a paging service or automated customer
service line. Some services require immediate
response selection. In some instances, that may
be too quick for use of the Uconnect Phone.

When calling a number with your Uconnect
P h

one that normally requires you to enter in a
touch-tone sequence on your mobile phone
keypad, you can utilize the touchscreen or push
the Voice Command button and say the word
“Send” then the sequence you wish to enter.
F o

r example, if required to enter your PIN
followed with a pound, (3 7 4 6 #), you can push
WARNING!
Your phone must be turned on and connected
to the Uconnect Phone to allow use of this
vehicle feature in emergency situations, when
the mobile phone has network coverage and
stays connected
to the Uconnect Phone.