2020 DODGE JOURNEY service

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING

4
SAFETY TIPS ...................................................... 154
Transporting Passengers .. ........................154
Exhaust Gas . . .............................................154
Safety Checks You Should Make Inside
The Vehicle . .
..............................................155
Periodic Safety Checks You Should
Make Outside The Vehicle . .
...................... 156
STARTING AND OPERATING
STARTING THE ENGINE .................................... 157
Automatic Transmission .. .........................157
Normal Starting . . .......................................158
Keyless Enter-N-Go — Ignition . . .................158
Cold Weather Operation
(Below –22°F Or −30°C) . .
.......................159
If Engine Fails To Start . . ............................ 159
After Starting . . ............................................159
ENGINE BLOCK HEATER — IF EQUIPPED . . ...... 159
ENGINE BREAK-IN RECOMMENDATIONS .. .... 160
PARKING BRAKE .. ............................................ 160
AUTOMATIC TRANSMISSION.. .......................... 161
Ignition Park Interlock .. .............................162
Brake/Transmission Shift Interlock
System . ......................................................162
F
our-Speed Automatic Transmission . . .....163
Gear Ranges . . ...........................................163
POWER STEERING . . ........................................... 168
Power Steering Fluid Check .. ....................168SPEED CONTROL — IF EQUIPPED .
.
................. 168
To Activate.................................................. 169
T o Set A Desired Speed. . ........................... 169
To Vary The Speed Setting . . ...................... 169
To Accelerate For Passing . . ....................... 170
To Resume Speed . . ................................... 170
To Deactivate . . ........................................... 171
PARKSENSE REAR PARK ASSIST . . ................. 171
ParkSense Sensors .. ................................. 171
ParkSense Display . . ................................... 172
ParkSense Warning Display . . .................... 173
Enabling And Disabling ParkSense . . ........ 173
Service The ParkSense Rear Park
Assist System . .
........................................... 173
Cleaning The ParkSense System. . ............ 174
ParkSense System Usage Precautions . . .. 174
PARKVIEW REAR BACK UP CAMERA. . ............175
REFUELING THE VEHICLE .. ................................ 176
Loose Fuel Filler Cap Message .. ............... 177
VEHICLE LOADING . . ..........................................177
Vehicle Certification Label .. ...................... 177
Gross Vehicle Weight Rating (GVWR) . . ..... 178
Gross Axle Weight Rating (GAWR) . . ......... 178
Overloading . . .............................................. 178
Loading . ..................................................... 178 T RAILER TOWING .
.
............................................ 178
Common Towing Definitions .. ................... 178
Trailer Hitch Classification . . ...................... 180
Trailer Towing Weights (Maximum Trailer
Weight Ratings) . .
....................................... 181
Trailer And Tongue Weight . . ..................... 181
Towing Requirements . . ............................ 182
Towing Tips . . ............................................. 184
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) . .
....................................... 186
Towing This Vehicle Behind Another
Vehicle . ....................................................... 186
D

RIVING TIPS . . ................................................... 187
Driving On Slippery Surfaces .. ................. 187
Driving Through Water . . ........................... 187
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ...................... 189
BULB REPLACEMENT ........................................ 189
Replacement Bulbs .. ................................ 189
Replacing Exterior Bulbs . . ......................... 191
FUSES . ................................................................. 193
I nterior Fuses .. .......................................... 193
Underhood Fuses (Power Distribution
Center) . ...................................................... 196

5
JACKING AND TIRE CHANGING........................ 199
Jack Location .. ...........................................199
Spare Tire Location And Removal . . ..........200
Preparations For Jacking. . .........................201
Jacking Instructions . . .................................201
Road Tire Installation . . ..............................205
Spare Tire Stowage. . ..................................206
JUMP STARTING ................................................ 2 0 6
Preparations For Jump Start .. ...................207
Jump Starting Procedure. . .........................208
IF YOUR ENGINE OVERHEATS . . ....................... 209
2.4L Engine — If Equipped .. ...................... 210
GEAR SELECTOR OVERRIDE . . .......................... 210
FREEING A STUCK VEHICLE .. ........................... 211
TOWING A DISABLED VEHICLE .. ...................... 212
Front-Wheel Drive (FWD) Models.. ............213
Tow Eye Usage — If Equipped . . ................213
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) . .
............................................... 215
EVENT DATA RECORDER (EDR) .. ..................... 215
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ................................... 216
Maintenance Plan.. ....................................217
ENGINE COMPARTMENT . . ................................ 220
2.4L Engine .. ..............................................220
Checking Oil Level . . ................................... 221
Adding Washer Fluid . . ...............................221
Maintenance-Free Battery . . ...................... 221
Pressure Washing . . ....................................222 DEALER SERVICE .
.
............................................222
Engine Oil .................................................. 223
E ngine Oil Filter . . ........................................ 224
Engine Air Cleaner Filter . . ......................... 224
Air Conditioner Maintenance . . ................. 224
Accessory Drive Belt Inspection . . ............. 225
Body Lubrication . . ...................................... 226
Windshield Wiper Blades . . ........................ 226
Exhaust System . . ...................................... 227
Cooling System . . ....................................... 228
Brake System . . .......................................... 232
Automatic Transmission. . .......................... 233
RAISING THE VEHICLE . . .....................................234
TIRES....................................................................234 T ire Safety Information .. ........................... 234
Tires — General Information . . .................. 242
Tire Types . .................................................. 246
S pare Tires — If Equipped . . ....................... 247
Wheel And Wheel Trim Care . . .................. 249
Tire Chains and Traction Devices . . ........... 250
Tire Rotation Recommendations . . ........... 251
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES . .
...................................251
Treadwear .................................................. 251
T raction Grades . . ....................................... 251
Temperature Grades . . ............................... 252
BODYWORK . . ...................................................... 252
Protection From Atmospheric Agents..
..... 252
Body And Underbody Maintenance . . ........ 253
Preserving The Bodywork . . ........................ 253INTERIORS .
.
....................................................... 254
Seats And Fabric Parts .. ............................ 254
Plastic And Coated Parts. . ......................... 254
Leather Parts . . ........................................... 255
Glass Surfaces . . ........................................ 255
Cleaning The Cupholders . . ....................... 255
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA ...................................... 256
Vehicle Identification Number .. ................ 256
BRAKE SYSTEM . . ............................................... 256
WHEEL AND TIRE TORQUE
SPECIFICATIONS ..
.............................................. 257
Torque Specifications.. .............................. 257
FUEL REQUIREMENTS . . .................................... 257
Reformulated Gasoline .. .......................... 258
Materials Added To Fuel . . ......................... 258
Gasoline/Oxygenate Blends . . ................... 258
Do Not Use E-85 In Non-Flex Fuel
Vehicles . ..................................................... 259
C
NG And LP Fuel System Modifications . . 259
MMT In Gasoline. . ...................................... 259
Fuel System Cautions. . .............................. 259
Carbon Monoxide Warnings. . .................... 260
FLUID CAPACITIES . . ........................................... 261
FLUIDS AND LUBRICANTS .. .............................. 262
Engine ....................................................... 262
C hassis . ..................................................... 264

6
MULTIMEDIA
CYBERSECURITY ............................................... 265
UCONNECT SETTINGS .. .................................... 266
Customer Programmable
Features — Radio 4.3 Settings. .
................266
Customer Programmable Features —
Uconnect 3/3 NAV Settings .
.
....................274
SAFETY AND GENERAL INFORMATION . . ........ 285
Safety Guidelines .. .....................................285
RADIO 4.3 . .......................................................... 286
I ntroduction .. ..............................................286
Radio Mode . . ..............................................287
Media Mode . . .............................................291
Uconnect Phone (4.3) . . .............................294
More Mode . . ...............................................305
UCONNECT 3/3 NAV WITH 8.4-INCH
DISPLAY . ............................................................. 306
I
ntroduction To the Uconnect 3/3 NAV
With 8.4-Inch Display. .
...............................306
Radio Mode . . ..............................................307
Media Mode . . .............................................316
Uconnect Phone. . .......................................324
Navigation Mode — If Equipped . . ..............339
More Mode . . ...............................................363
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED . .
........................................................ 363
Radio Operation .. .......................................364
Media Mode . . .............................................364
IPOD®/USB/MP3 CONTROL . . ......................... 364UCONNECT MULTIMEDIA — VIDEO
ENTERTAINMENT SYSTEM (VES)

(IF EQUIPPED) . .
..................................................365
Getting Started .. ........................................ 365
Single Video Screen. . ................................. 365
Play Video Games . . .................................... 365
Listen To An Audio Source On Channel 2 While
A Video Is Playing On Channel 1 . .
............. 366
Play A DVD Using The Touchscreen
Radio . ......................................................... 367
V
ES Remote Control — If Equipped . . ........ 367
Remote Control Storage . . .......................... 369
Locking The Remote Control. . ................... 369
Replacing The Remote Control
Batteries . .................................................... 369
I
mportant Notes For Single Video Screen
System . ....................................................... 369
U
connect Headphones Operation . . .......... 370
Controls . ..................................................... 370
R eplacing The Headphone Batteries . . ..... 371
Accessibility. . .............................................. 371
Stereo Headphone Lifetime Limited
Warranty . .................................................... 371
S
ystem Information . . ................................. 372
RADIO OPERATION AND MOBILE PHONES . . .. 376
Regulatory And Safety Information.. ......... 377
VOICE COMMAND (UCONNECT 3/3 NAV) .
..... 378
U
connect 3/3 NAV ..................................... 378
U
connect Voice Commands . . .................... 379
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 380
Prepare For The Appointment .. ................ 380
Prepare A List. . ........................................... 380
Be Reasonable With Requests . . ............... 380
IF YOU NEED ASSISTANCE . . ............................ 380
FCA US LLC Customer Center ..
................. 381
FCA Canada Inc. Customer Center . . ......... 381
In Mexico Contact . . .................................... 381
Puerto Rico And US Virgin Islands . . .......... 381
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) . .
................... 381
Service Contract . . ..................................... 381
WARRANTY INFORMATION . . ............................ 382
MOPAR PARTS.. ................................................. 382
REPORTING SAFETY DEFECTS .. ...................... 382
In The 50 United States And
Washington, D.C. . .
..................................... 382
In Canada . .................................................. 383
P
UBLICATION ORDER FORMS . . ...................... 383

7
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner's
Ma

nual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers
to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
assure safe and enjoyable operation of your vehicle.

This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in
t h

e text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data
contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles
produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information,
contact an authorized dealer.

When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
c a

re about your satisfaction.
1

GETTING TO KNOW YOUR VEHICLE 17

After placing the ignition in the ON/RUN position,
the vehicle security light will turn on for
three seconds for a bulb check. If the light
r e

mains on after the bulb check, it indicates
that there is a problem with the electronics.
In addition, if the light begins to flash after the
b u

lb check, it indicates that someone used an
invalid key fob to start the engine. Either of these
conditions will result in the engine being shut off
after two seconds.

If the vehicle security light turns on during
no
rmal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer.
All of the key fobs provided with your new
v e

hicle have been programmed to the vehicle
electronics.
KEY PROGRAMMING
Programming key fobs may be performed at an
authorized dealer.
REPLACEMENT KEYS
NOTE:
Only key fobs that are programmed to the
v e

hicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
NOTE:
Duplication of key fobs may be performed at an
a u

thorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed. When having the Sentry Key Immobilizer system
s
e

rviced, bring all vehicle keys with you to an
authorized dealer.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
R u

les and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. T his device may not cause harmful
i
nterference, and

2. T his device must accept any interference
r
eceived, including interference that may
cause undesired operation.CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
CAUTION!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
For vehicles equipped with Keyless
Enter-N-Go — Ignition, always remember to
place the ignition in the OFF position.
2

20 GETTING TO KNOW YOUR VEHICLE
POWER DOOR LOCKS
A power door lock switch is on each front door
trim panel. Use this switch to lock or unlock the
doors and liftgate.

Power Door Lock Switch Location

The doors can also be locked and unlocked with the
K e

yless Enter-N-Go (Passive Entry) system. Refer to
“Keyless Enter-N-Go — Passive Entry (If Equipped)”
in this section for further information.

If you push the power door lock switch, with the
i g

nition in the ACC or ON/RUN position and any
front door is open, the power locks will not
operate. This prevents you from accidentally
locking the key fob in the vehicle. Turning off the
ignition or closing the door will allow the locks to
operate. If a door is open, and the ignition is in
the ACC or ON/RUN position, a chime will sound
as a reminder to remove the key fob.
Automatic Door Locks — If Equipped
The auto door lock feature default condition is
enabled. When enabled, the door locks will lock
automatically when the vehicle's speed exceeds
15 mph (24 km/h). The auto door lock feature
c a

n be enabled or disabled by an authorized
dealer per written request of the customer.
Please see an authorized dealer for service.
Auto Unlock On Exit
The doors will unlock automatically on vehicles
with power door locks if:

1. T he Automatic Unlock Doors On Exit
f
eature is enabled.

2. T he transmission was in gear and the
v
ehicle speed returned to 0 mph (0 km/h).
3. T he transmission is in PARK.
4
. A ny vehicle door is opened.
5
. T he doors were not previously unlocked.
6
. T he vehicle speed is 0
mph (0 km/h).
To change the current setting, refer to
“ U

connect Settings” in “Multimedia” for further
information.
WARNING!
For personal security and safety in the
event of a collision, lock the vehicle doors
before you drive as well as when you park
and leave the vehicle.

When leaving the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Unsupervised use of vehicle equipment may
cause severe personal injuries or death.

Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
r e

asons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle or in a location accessible to chil -
dren, and do not leave the ignition of a
v e

hicle equipped with Keyless Enter-N-Go
in the ACC or ON/RUN mode. A child could
operate power windows, other controls, or
move the vehicle.

34 GETTING TO KNOW YOUR VEHICLE
(Continued)
NOTE:
The head restraints should only be removed
by qualified technicians, for service purposes
only. If either of the head restraints require
removal, see an authorized dealer.
In the event of deployment of an Active Head
Restraint, refer to “Occupant Restraints/
Supplemental Active Head Restraints (AHR)/
Resetting Active Head Restraints (AHR)” in
“Safety” for further information.
REAR HEAD RESTRAINT ADJUSTMENT
The second row seats are equipped with
adjustable and removable head restraints.
To raise the head restraint, pull upward on the
h e

ad restraint. To lower the head restraint,
push the adjustment button located on the
base of the head restraint, and push downward
on the head restraint.
Rear Head Restraint

WARNING!

All occupants, including the driver, should
not operate a vehicle or sit in a vehicle’s seat
until the head restraints are placed in their
proper positions in order to minimize the risk
of neck injury in the event of a collision.

Do not place items over the top of the
Active Head Restraint, such as coats, seat
covers or portable DVD players. These
items may interfere with the operation of
the Active Head Restraint in the event of a
collision and could result in serious injury or
death.

Active Head Restraints may be deployed if they
are struck by an object such as a hand, foot or
loose cargo. To avoid accidental deployment of
the Active Head Restraint ensure that all cargo
is secured, as loose cargo could contact the
Active Head Restraint during sudden stops.
Failure to follow this warning could cause
personal injury if the Active Head Restraint is
deployed.

WARNING!
(Continued)
1 — Release Button
2 — Adjustment Button
WARNING!
A loose head restraint thrown forward in a
collision or hard stop could cause serious
injury or death to occupants of the vehicle.
Always securely stow removed head
restraints in a location outside the occupant
compartment.