2020 DODGE JOURNEY service

CUSTOMER ASSISTANCE 381
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
38

7-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.

Any hearing or speech impaired customer,
who has access to a TDD or a conventional
t e

letypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
r e

quire assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
m a

nufacturer's service contracts. If you
purchased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
The manufacturer will not stand behind any
s e

rvice contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
10

CUSTOMER ASSISTANCE 383
IN CANADA

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below. Service Manuals
These comprehensive Service Manuals provide
a


complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
d i

agrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
w
i

th the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
I n

formation, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
10

385
Brake System......................................232, 256Fluid Check.....................................232, 264Master Cylinder.........................................232Parking......................................................160Warning Light............................................100Brake, Parking...............................................160Brake/Transmission Interlock.......................162Brakes...........................................................256Brightness, Interior Lights................................43Bulb Replacement.........................................189Bulbs, Light..........................................156, 189
C
Camera, Rear................................................175Capacities, Fluid............................................261Caps, FillerOil (Engine)......................................220, 223Power Steering..........................................168Radiator (Coolant Pressure)......................230Car Washes...................................................253Carbon Monoxide Warning..................154, 260CargoVehicle Loading..................................78, 177Cargo Area Cover.............................................78Cargo Compartment........................................78Luggage Carrier...........................................91Cargo Load Floor.............................................78Cargo Management System............................78Rollaway Tonneau Cover.............................78
Tri-Fold Load Floor.......................................78
Cargo Tie-Downs..............................................79Cellular Phone..............................................376Certification Label.........................................177Chains, Tire...................................................250Changing A Flat Tire......................................234Chart, Tire Sizing...........................................236Check Engine Light (Malfunction Indicator
Light).............................................................108Checking Your Vehicle For Safety.................154Checks, Safety..............................................154Child Restraint..............................................139Child Restraints Booster Seats...........................................142Child Seat Installation..............................151How To Stow An unused ALR Seat Belt....148Infant And Child Restraints.......................141Locating The LATCH Anchorages..............146Lower Anchors And Tethers For Children..144Older Children And Child Restraints.........141Seating Positions......................................143Using The Top Tether Anchorage..............153Clean Air Gasoline.........................................258CleaningWheels.....................................................249Climate Control................................................47Automatic....................................................58Manual........................................................47Rear......................................................53, 64Coin Holder......................................................85
Cold Weather Operation...............................159
Compact Spare Tire......................................247ConsoleFloor............................................................85Contract, Service...........................................381Cooling Pressure Cap (Radiator Cap)............230Cooling System.............................................228Adding Coolant (Antifreeze)......................229Coolant Level...................................228, 231Cooling Capacity.......................................261Disposal Of Used Coolant.........................230Drain, Flush, And Refill.............................229Inspection.................................................231Points To Remember................................231Pressure Cap............................................230Selection Of Coolant
(Antifreeze).........................229, 261, 262Corrosion Protection.....................................252Cruise Light...................................................106Cupholders.............................................86, 255Customer Assistance....................................380Customer Programmable Features...............266Cybersecurity................................................265
D
Daytime Brightness, Interior Lights..................43Daytime Running Lights...................................41Dealer Service...............................................222Defroster, Windshield...................................155Delay (Intermittent) Wipers..............................45
Diagnostic System, Onboard.........................107
11

387
Fog Lights, Service.........................................192Fold-Flat Seats.................................................25Folding Rear Seats...................................26, 29Four-Way Hazard Flasher...............................189Freeing A Stuck Vehicle.................................211Fuel...............................................................257Additives...................................................258Clean Air....................................................258Ethanol......................................................258Gasoline....................................................257Materials Added........................................258Methanol...................................................258Octane Rating.................................257, 262Requirements...........................................257Specifications............................................262Tank Capacity............................................261Fueling...........................................................176Fuses.............................................................193
G
Garage Door Opener (HomeLink)....................80Gasoline, Clean Air........................................258Gasoline, Reformulated.................................258Gear Ranges..................................................163Gear Selector Override..................................210Glass Cleaning...............................................255Gross Axle Weight Rating.....................178, 179Gross Vehicle Weight Rating..........................178GVWR............................................................178
H
HazardDriving Through Flowing, Rising, Or Shallow St
anding Water....................................187Hazard Warning Flashers..............................189Head Restraints...............................................32HeadlightsAutomatic....................................................41Bulb Replacement....................................191Cleaning...................................................253Delay...........................................................41High Beam................................................191High Beam/Low Beam Select Switch..........41Lights On Reminder.....................................42On With Wipers............................................41Passing........................................................41Switch..........................................................40Time Delay...................................................41Heated Mirrors.................................................39Heated Seats...................................................31Heater, Engine Block....................................159
High Beam/Low Beam Select (Dimmer) Switch......41
Hill Start Assist..............................................114HitchesTrailer Towing...........................................180Holder, Coin.....................................................85Holder, Cup......................................................86HomeLink (Garage Door Opener).....................80Hood Prop........................................................76
Hood Release..................................................76
I
Ignition.............................................................12Switch..........................................................12Immobilizer (Sentry Key)..................................16Inside Rearview Mirror..............................36, 37Instrument Cluster...........................................94Descriptions..............................................106Display..................................................95, 96Engine Oil Reset..........................................96Instrument Panel Lens Cleaning...................254Interior Appearance Care..............................254Interior Fuses................................................193Interior Lights...................................................43Intermittent Wipers (Delay Wipers)..................45Introduction.......................................................7InverterPower...........................................................89iPod/USB/MP3 Control.................................364
J
Jack Location................................................199Jack Operation.....................................201, 234Jacking Instructions......................................201Jump Starting................................................206
11

388
K
Key Fob
Panic Alarm
.................................................11Programming Additional Key Fobs.......12, 17Key Fob Battery Service (Remote Keyless
Entry)...............................................................11Key Fob Programming (Remote Keyless
Entry)...............................................................12Key-In Reminder..............................................14Keyless Enter-N-Go.................................21, 158Passive Entry...............................................21Passive Entry Programming.........................21Keys...................................................................9Replacement...............................................17Sentry (Immobilizer)....................................16
L
Lane Change And Turn Signals........................42Lane Change Assist.........................................42Lap/Shoulder Belts.......................................122Latches..........................................................156Hood...........................................................76Lead Free Gasoline........................................257Leaks, Fluid...................................................156Life Of Tires...................................................245Liftgate............................................................77Liftgate Window Wiper/Washer.......................46Light Bulbs...........................................156, 189
Lights......................................................43, 156Air Bag....................................100, 131, 155Automatic Headlights..................................41Back-Up....................................................192Brake Assist Warning...............................113Brake Warning..........................................100Bulb Replacement....................................189Cruise.......................................................106Daytime Running.........................................41Dimmer Switch, Headlight...........................41Exterior...............................................40, 156Fog.....................................................42, 192Hazard Warning Flasher...........................189Headlight Switch..........................................40Headlights..........................................40, 191Headlights On With Wipers..........................41High Beam..........................................41, 191High Beam/Low Beam Select......................41Instrument Cluster.......................................40Intensity Control..........................................43Interior.........................................................43License.....................................................192Lights On Reminder.....................................42Malfunction Indicator (Check Engine).......103Parade Mode (Daytime Brightness).............43Park.................................................106, 191Passing........................................................41Rear Servicing..........................................192
Rear Tail Lamps........................................192Seat Belt Reminder..................................100Security Alarm..........................................101Service......................................................189Side Marker..............................................191Tire Pressure Monitoring (TPMS)..............116Traction Control........................................113Turn Signals.....40, 42, 106, 156, 191, 192Vanity Mirror................................................40Warning Instrument Cluster
Descriptions................................101, 106Load Floor, Cargo.............................................78Load Shed Battery Saver Mode........................99Load Shed Battery Saver On............................99Load Shed Electrical Load Reduction..............99Load Shed Intelligent Battery Sensor...............99Loading Vehicle....................................177, 178Capacities.................................................178Tires..........................................................239Locks Auto Unlock.................................................20Automatic Door............................................20Child Protection...........................................23Power Door..................................................20Low Tire Pressure System.............................116Lubrication, Body..........................................226Lug Nuts/Bolts..............................................257Luggage Carrier................................................91

389
M
Maintenance...................................................75Maintenance Free Battery.............................221Making A Phone Call............................300, 332Malfunction Indicator Light (Check
Engine)................................................103, 108Manual Service......................................................383Marker Lights, Side.......................................191Master CylinderBrakes.......................................................232Methanol.......................................................258Mirrors......................................................36, 38Automatic Dimming.....................................37Electric Powered.........................................38Electric Remote...........................................38Exterior Folding...........................................38Heated........................................................39Outside........................................................38Rearview..............................................36, 37Vanity..........................................................40Modifications/AlterationsVehicle..........................................................8Monitor, Tire Pressure System.......................116Mopar Parts...................................................382MP3 Control..................................................364Multi-Function Control Lever............................40
N
New Vehicle Break-In Period
..........................160
O
Occupant Restraints.....................................120Octane Rating, Gasoline (Fuel)............257, 262Oil Filter, Change..........................................224Oil Filter, Selection........................................224Oil Pressure Light..........................................102Oil Reset..........................................................96Oil, Engine............................................223, 262Capacity....................................................261Change Interval........................................223Checking...................................................221Dipstick....................................................221Disposal...................................................224Filter................................................224, 262Filter Disposal...........................................224Identification Logo....................................223Materials Added To..................................223Pressure Warning Light............................102Recommendation............................223, 261Synthetic..................................................223Viscosity..........................................223, 261Onboard Diagnostic System..........................107Operating Precautions..................................107Operator ManualOwner's Manual....................................8, 383OutletPower..........................................................87Outside Rearview Mirrors................................38Overheating, Engine......................................209
Owner’s Manual (Operator Manual)...................8
P
Paint Care.....................................................252Panic Alarm......................................................11Parking Brake...............................................160ParkSense System, Rear...............................171Passenger SeatEasy Entry....................................................28Passive Entry....................................................21Pets...............................................................154PhoneBluetooth.........................................296, 297Pairing.............................................296, 327Phone (Uconnect).........................................294Phonebook........................298, 300, 330, 332Placard, Tire And Loading Information..........239PowerBrakes......................................................256Distribution Center (Fuses).......................196Door Locks...................................................20Inverter........................................................89Mirrors.........................................................38Outlet (Auxiliary Electrical Outlet).................87Seats...........................................................30Steering....................................................168Sunroof........................................................74Transfer Unit.............................................264Windows......................................................7211

391
Selection Of Coolant (Antifreeze)...................262Sentry KeyKey Programming........................................17Sentry Key (Immobilizer)..................................16Sentry Key Replacement.................................17Service Assistance.........................................380Service Contract............................................381Service Manuals............................................383SettingsPersonal....................................................266Shift Lever Override.......................................210Shoulder Belts...............................................122Signals, Turn........................42, 106, 156, 192Snow Chains (Tire Chains).............................250Snow Tires.....................................................247Spare Tires.................................200, 247, 248Spark Plugs...................................................262SpecificationsFuel (Gasoline)..........................................262Oil..............................................................262Speed ControlCancel.......................................................171Resume.....................................................170Speed Control (Cruise Control)......................168Starting................................................157, 158Automatic Transmission............................157Button.........................................................12Cold Weather............................................159Engine Fails To Start.................................159
Starting And Operating........................157, 158
Starting Procedures.............................157, 158Steering...........................................................35Column Controls..........................................40Power.......................................................168Tilt Column..................................................35Wheel, Heated.............................................35Wheel, Tilt....................................................35Steering Wheel Audio Controls.....................363Steering Wheel Mounted Sound System
Controls........................................................363Storage............................................................84Storage, Vehicle...............................................71Stuck, Freeing...............................................211Sun Roof...................................................74, 75Sun Visor Extension.........................................40Sunglasses Storage.........................................90Supplemental Restraint System – Air Bag....131Sway Control, Trailer.....................................179Synthetic Engine Oil......................................223
T
Taillights.......................................................192Telescoping Steering Column..........................35Tie Down Hooks, Cargo....................................79Tilt Steering Column........................................35Time Delay Headlight.....................................................41Tire And Loading Information Placard...........239Tire Markings................................................235
Tire Safety Information.................................234
Tires..................................156, 242, 247, 251Aging (Life Of Tires)...................................245Air Pressure..............................................242Chains......................................................250Changing.........................................199, 234Compact Spare.........................................247General Information........................242, 247High Speed...............................................243Inflation Pressure.....................................243Jacking......................................................234Life Of Tires..............................................245Load Capacity...........................................239Pressure Monitoring System
(TPMS).........................................104, 116Quality Grading.........................................251Radial.......................................................243Replacement............................................245Rotation....................................................251Safety..............................................234, 242Sizes.........................................................236Snow Tires................................................247Spare Tires.............................200, 247, 248Spinning...................................................244Trailer Towing...........................................183Tread Wear Indicators..............................245Wheel Nut Torque.....................................257To Open Hood..................................................76Tongue Weight/Trailer Weight......................18111

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING