2019 MERCEDES-BENZ SPRINTER MY19 with 7” screen

Display messages
Possible causes/consequences and 0050 0050Solutions
The load condition of the diesel particulate filter is over 50 % and
th e message still appears on the instrument clus ter. #
Visit a qualified specialist workshop. DEF (Diesel Exhaust Fluid)
Display messages
Possible causes/consequences and 0050 0050Solutions
00E2
Refill Additive See Opera-
tor's Manual *
In addition, theye llow 00E2 DEF indicator lamp lights up on the
instrument clus ter and a warning tone sounds.
The DEF supply has fallen below thefirs twa rning thre shold. #
Add at least 2.5 gal (9.5 l) of DEF (/ page129).
The 00E2 DEF indica tor lamp only disappea rswhen theve hicle
is stationar y,at the latest af ter 20 seconds, as soon as you
switch on the ignition or start the engine af terto pping up.
00E2
Refill Additive Starts
until Emerg. Op.: XXX
See Operator's Manual *I
n addition, theye llow DEF indicator lamp lights up and a warning
to ne sounds.
The DEF supply has fallen below there ser vemar k.
Af terth e message appears forth efirs t time, there maining DEF sup‐
ply will last for appro ximately 12 00 miles (1900 km). The engine can
th en only be star ted ano ther 16 times. The number of remaining
engine starts XX(16 to1) is shown in the message everytime the
engine is star ted. #
Add at least 2.5 gal (9.5 l) of DEF (/ page129). The 00E2DEF
indica tor lamp only disappea rswhen theve hicle is stationar y,at
th e latest af ter 20 seconds, as soon as you swit chon the igni‐
tion or start the engine af terto pping up.
00E2
Refill Additive Emer-
gency Op.: XXX mph See
Operator's Manual *
In addition, theye llow DEF indicator lamp 00E2lights up on the
instrument clus ter and a warning tone sounds.
If th eRefill Additive Emergency Op.: XXX mph See Operator's Man-
ual display message is shown, you can only drive theve hicle at a
maximum speed of 5 mph (8 km/h). #
Add at least 2.5 gal (9.5 l) of DEF (/ page129).
The DEF indica tor lamp 00E2only disappea rswhen theve hicle
is stationar y,at the latest af ter 20 seconds, as soon as you
switch on the ignition or start the engine af terre filling.
0099
Additive System Fault
See Operator's Manual *
In addition, theye llow 00B9 Check Engine warning lamp on the
instrument clus ter lights up and a warning tone sounds.
The DEF reducing agent is con taminated, diluted or is not compliant
with ISO 222 41 . #
Have the DEF supply tank cleaned and refilled at a qualified spe‐
cialist workshop as soon as possible.
0099 Additive System Fault
Starts until Emerg. Op.: *
In addition, theye llow 00B9 Check Engine warning lamp on the
instrument clus ter lights up and a warning tone sounds.
The DEF reducing agent is con taminated, diluted or is not compliant
with ISO 222 41 . Displ
aymessa ges and warning and indicator lamps 289

Display messages
Possible causes/consequences and 0050 0050Solutions
XXX See Operator's Man-
ual The
exhaust gas af tertre atment sy stem is defective or an emissions-
re leva nt malfunction has occu rred. This malfunction or defect can
damage theex haust gas af tertre atment sy stem.
Af terth e message appears forth efirs t time, the engine can only be
st ar ted ano ther 10 times. The number of remaining engine starts XX
(10 to1) is shown in the message everytime the engine is star ted. #
Visit a qualified specialist workshop immediately.
0099 Additive System Fault
Emergency Op.: XXX
mph See Operator's
Manual *
In addition, theye llow 00B9 Check Engine warning lamp on the
instrument clus ter lights up and a warning tone sounds.
Yo u can only drive theve hicle at a maximum speed of 5 mph
(8 km/h). #
Visit a qualified specialist workshop immediately. Ti
res Display messages
Possible causes/consequences and 0050 0050Solutions
Tire Pressure Monitor
Inoperative No Wheel
Sensors *T
he ins talled wheels do not ha vesuitable tire pressure sensors. The
tire pressure monitor has been switched off. #
Install wheels with suitable tire pressure sensors.
0077
Tire Press. Sen. Missing *T
he tire pressure sensor signal is missing from one or more tires.
No pressure value is displa yedfo rth e tire in question. #
Have thefa ulty tire pressure sensor replaced at a qualified spe‐
cialist workshop.
Tire Press. Monitor Cur-
rently Unavailable *T
here is inter fere nce from a po werful source of radio wav es As a
re sult, no signals from the tire pressure sensors are received. The
tire pressure monitor is temp orarily una vailable. #
Continue driving.
As soon as the cause has been eliminated, the tire pressure
monitor automatically switches on.
0077 Warning Tire Malfunction *T
he pressure in one or more tires suddenly falls. The wheel position
is shown. &
WARNING Risk of an accident from driving wi thaflat tire
Flat tires are dangerous in thefo llowing ways:
R The tires can overheat and cause a fire.
R The driving characteristics, as well as steering and braking,
may be greatly impaired.
Yo u could then lose cont rol of theve hicle. #
Do not drive with a flat tire. #
Obse rveth e no tes on flat tires. In
fo rm ation about flat tires (/ page218). #
Stop theve hicle in accordance with the tra ffic conditions. 290
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions #
Check the tires.
0077 Check Tires *T
he pressure in one or more tires has fallen significantl y.The wheel
position is shown. &
WARNING Risk of an accident due toinsuf ficient tire pres‐
sure
Ti re pressures that are too low pose thefo llowing hazards:
R The tires may bur st, especially as the load and vehicle speed
increase.
R The tires may wearexc essively and/or une venly, which may
greatly impair tire traction.
R The driving characteristics, as well as steering and braking,
may be greatly impaired.
Yo u could then lose cont rol of theve hicle. #
Obser vethere commended tire pressu re. #
Adjust the tire pressure if necessar y. #
Stop in accordance with the tra ffic conditions. #
Check the tire pressure (/ page 234) andthe tires.
0077 Please Correct Tire Pres-
sure *T
he pressure in at least one tire is too low or the pressures of the
individual tires deviate too much from each other. #
Check the tire pressure, and add air if necessar y. #
When the tire pressure has been set cor rectl y,re-sta rt the tire
pressure monitor (/ page240).
Tire Pressure Monitor
Inoperative *T
he tire pressure monitor is malfunctioning. #
Visit a qualified specialist workshop. Key
Display messages
Possible causes/consequences and 0050 0050Solutions
00AF
Don't Forget Your Key *T
his message reminds you not tolea veyour key in theve hicle. #
Take theke y with you when youget out of theve hicle.
00AF Place the Key in the
Marked Space See Oper-
ator's Manual *K
eydetection is malfunctioning. #
Change theke y's position in theve hicle. #
Start theve hicle with theke y in the slot(/ page104).
00AF *T
hekey is not de tected and may no longer be in theve hicle.
The key is no lon ger in theve hicle and you swit chthe engine off:
R You can no lon gerst art the engine. Display messages and
warning and indicator lamps 291

Display messages
Possible causes/consequences and 0050 0050Solutions
Key Not Detected (red
display message) R
You cannot lock theve hicle centra lly. #
Ensure that theke y is in theve hicle.
If th eke y de tection function has a malfunction due toastro ngradio
signal source, proceed as follo ws: #
Stop theve hicle immediately, paying attention toroad and traf‐
fi c conditions. #
Place theke y in the slot forst arting with theke y (/ page104).
00AF Key No t Detected (white
display message) *T
hekey is cur rently not de tected. #
Change theke y's position in theve hicle. #
Ifth eke y is still not de tected, start the engine with theke y in
th e slot(/ page104).
00AF
Replace Key Ba ttery*T
hekey's bat tery isflat. #
Change the battery (/ page 42).
00AF
Obtain a New Key *T
hekey must be replaced. #
Visit a qualified specialist workshop. Ve
hicle Display messages
Possible causes/consequences and 0050 0050Solutions
00B2
Check Washer Fluid *W
asher fluid le vel in washer reser voir has fallen below the minimum. #
Top up washer fluid (/ page 208). *A
t least one door is open. #
Close all the doors. *T
he hood is open. &
WARNING Risk of accident if the engine hood is unlatched
while driving
An unloc ked engine hood may open up when theve hicle is in
motion and block your vie w. #
Never unlatch the engine hood while driving. #
Before every trip, ensure that the engine hood is latched. #
Stop in a safe location immediately. #
Close the hood. 292
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
003B
Inoperative See Opera-
tor’s Manual *S
tationary heating is temp orarily malfunctioning. #
When theve hicle is at a standstill in a horizontal position and
th e engine has cooled down: try toswitch on thest ationary
heating four times, leaving a gap of se veral minutes between
each attem pt. #
Ifth est ationary heating does not swit chon: visit a qualified spe‐
cialist workshop.
003B Inoperative Refuel Vehi-
cle *T
here is too little fuel in the fuel tank.The stationary heating cannot
be swit ched on. #
Refuel theve hicle.
003B
Inoperative Battery Low *T
he on-board voltage is too lo w.
The stationary heating has swit ched off. #
Drive an extended di stance until the battery has been suf fi‐
ciently charge d again.
00CC
Steering Malfunction
Increased Physical Effort
See Operator's Manual *T
hesteering po wer assi stance is malfunctioning. &
WARNING Risk of an accident due toaltered steering char‐
acteristics
If th e po wer assi stance of thesteering fails partially or com‐
ple tely,yo u will need touse more forc eto steer. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immedi‐
atel y. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediately.
00CC
Steering Malfunction
Stop Immediately See
Operator's Manual *T
hesteering is malfunctioning. Steerability is heavily impaired. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's oper‐
ating saf ety is jeopardized. #
Pull over and stop theve hicle safely as soon as possible,
paying attention toroad and traf fic conditions. Do not con‐
tinue driving under any circums tances. #
Consult a qualified specialist workshop. #
Stop in a safe location immediately. Do not continue driving. #
Consult a qualified specialist workshop.
Shift to 'P' or 'N' to Start
Engine *
Yo u ha veattem pted tostart the engine in transmission position 005B
or 005E. #
Shift the transmission toposition 005Dor005C.
* Yo u ha vetried toshift from position 005Bor005C toposition 005E. #
Press the brake pedal. Display messages and
warning and indicator lamps 293

Display messages
Possible causes/consequences and 0050 0050Solutions
To Engage Transmiss.
Position R First Depress
the Brake #
Shift the transmission toposition 005E.
Air Conditioning Malfunc-
tion See Operator's Man-
ual *T
he climate contro l system is functional, subject totemp orary
re strictions. The air quantity and fresh air supply are controlled
automaticall y. #
Have the climate cont rol sy stem checked at a qualified specialist
wo rkshop.
Auxiliary Battery Mal-
function *T
he bac kup battery forth e transmission is not being charge d. #
Visit a qualified specialist workshop. #
Until then, alw ays shift the transmission toposition 005Dmanually
before you swit choff the engine. #
Before leaving theve hicle, apply the parking brake.
Reversing Not Possible
Service Required *T
he transmission is malfunctioning. It is no longer possible toshift
to reve rsege ar. #
Visit a qualified specialist workshop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
shifts toposition 005C. #
Stop in a safe location immediately. #
Shift the transmission toposition 005D. #
Consult a qualified specialist workshop.
0072
Vehicle Operational
Switch the Ignition Off
Before Exiting *Y
ou are about toexitth eve hicle while it is ready tostart. #
When youex itth eve hicle, switch off the ignition and take the
ke y with you. #
Ifyo u do not exitth eve hicle, switch off the electrical consum‐
ers, e.g. the seat heating. Otherwise, the12 ‑Volt‑battery may
discha rge and theve hicle can only be star ted using a boos ter
battery (jump start).
Service Required Do Not
Shift Gears Visit Dealer *T
he transmission is malfunctioning. The transmission position can
no longer be changed. #
Ifth e transmission is in position 005B, visit aqualified specialist
wo rkshop, without changing the transmission position. #
For all other transmission positions, park theve hicle in a safe
location. #
Inform a qualified specialist workshop or the breakdown service.
Only Shift to 'P' when
Vehicle is Stationary *
The transmission can only be brought into position 005Difth eve hicle
is at a standstill.
N Permanently Active
Risk of Rolling Away *W
hile theve hicle is rolling or driving, the transmission was shif ted
to position 005C. #
Tostop, press the brake pedal and, when theve hicle is at a
st andstill, shift the transmission toposition 005D. #
Tocontinue driving, shi ftthe transmission toposition 005Bor005E. 294
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
Driver's Door Open &
Transmission Not in P
Risk of Vehicle Rolling
Away *T
he driver's door is not fully closed and the transmission is in posi‐
tion 005E,005Cor005B. #
When parking theve hicle, shift the transmission toposition 005D.
Apply Brake to Shift
from 'P' *Y
ou ha vetried toshift toa dif fere nt transmission position from posi‐
tion 005D. #
Press the brake pedal. Vehicle locating has
been activated. Details:
see manual or associ-
ated mobile app.
or
vehicle locating activa-
ted – see manual or
mobile app. *T
hevehicle features activated services from Mercedes PRO.
Locating theve hicle may be possible as part of Mercedes PRO con‐
nect. #
Check thest atus of the activated services at http://
mercedes.pro. #
Ask theve hicle owner forth e de tails. Step Not Extended See
Operator's Manual
or
step not extended mal-
function *T
he electrical step is not, or only partially, extended. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely ex tend again, slide it in
manually (emergency release) (/ page 52). #
Inform passen gers that thestep is missing before they exitthe
ve hicle. Step Not Retracted See
Operator's Manualor
step not retracted mal-
function *T
he electrical step is not, or only partially, retracted. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely retract again, slide it in
manually (emergency release) (/ page 52). Lights
Display messa
ges
Possible causes/consequences and 0050 0050Solutions
Adaptive Highbeam
Assist Camera View
Restricted See Opera-
tor's Manual *
The camera view is reduced. Possible causes:
R Dirt on the windshield in the camera's field of vision
R Heavy precipitation or fog
Driving sy stems and driving saf ety sy stems may be malfunctioning
or temp orarily una vailable.
When the causes ha vebeen eliminated, the driving sy stems and
driving saf ety sy stems are available again.
If th e display message does not go out: #
Stop in a safe location. #
Clean the windshield. Display messages and
warning and indicator lamps 295

Display messages
Possible causes/consequences and 0050 0050Solutions
Adaptive Highbeam
Assist Currently Unavail-
able See Operator's Man-
ual *A
daptive Highbeam Assist is temp orarily una vailable.
The sy stem limits ha vebeen reached (/ page81). #
Continue driving.
When the causes ha vebeen eliminated, the sy stem will be avail‐
able again. The display message Adaptive Highbeam Assist Now
Available appears.
Adaptive Highbeam
Assist Inoperative *A
daptive Highbeam Assist is malfunctioning. #
Visit a qualified specialist workshop.
0049
Switch On Headlamps *Y
ou are driving without a low beam. #
Turn the light switch toposition 0058.
or #
Turn the light switch tothe0058 position.
0049
Switch Off Lights *Y
ou are leaving theve hicle and the light is still switched on. #
Turn the light switch toposition 0058.
0049
Auto Lamp Function
Inoperative *T
he light sensor is malfunctioning. #
Visit a qualified specialist workshop.
0049
Malfunction See Opera-
tor’s Manual *T
heexterior lighting is malfunctioning. #
Visit a qualified specialist workshop.
Ve hicles with trailer hitch: a fuse may ha veblown. #
Stop in accordance with the tra ffic conditions. #
Check the fuses, and replace them if necessary(/ page 228).
0049
Check Left Low
Beam (exa mp le) *T
he bulb in question is faulty. #
Visit a qualified specialist workshop.
or #
Check whe ther changing the bulb is permitted. Indicator and
warning lamps Overview of
warning and indicator lamps When
the ignition is switched on, many sy stems
per form a self-test. Some warning and indicator
lamps may switch on or flash temp orarily during
th is time. This behavior is no cause for alarm.
These warning and indicator lamps only signal a
malfunction if they light up or flash, once the
engine has been star ted or theve hicle is in oper‐
ation. Wa
rning and indicator lamps:
0058 Low beam (/
page 79)
0060 Pa
rking light (/ page 79)
0057 High beam (/
page 80)
003E003D Tu
rn signal (/ page 80)
005E Re
ar fog light (/ page 79)
00E9 Saf
ety belt not fastened
(/ page 302)
0027 and
004D USA: Brakes (red) (/
page 297)296
Display messages and warning and indicator lamps