
Publication details
Internet
Fu rther information about Mercedes-Benz vehi‐
cles and about Daimler AGcan be found on the
fo llowing websites:
http://www.mercedes-benz.com
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Documentation team
Should you ha veany questions or suggestions
re ga rding these Operating Instructions, you can
re ach thete ch nical documentation team at the
address lis ted on the inside co ver page.
© Daimler VANS US A,LLC
Daimler VANS US A,LLC and Mercedes-Benz Can‐
ada, Inc. are Daimler enterprises.
© Daimler AG: not tobe reprinted, translated or
ot herwise reproduced, in whole or in part, with‐
out written permission from Daimler AG.
Ve hicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stutt gart
Germany
Ve hicle dealer
Daimler VANS US A,LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
http://www.mbusa.com (USA only)
www.mbsprinterusa.com
Cus tomer Assis tance Center:
1-8 77-762-8267
Mercedes-Benz Canada, Inc.
98 Vande rhoof Avenue
To ronto, ON M4G 4C9
http://ww w.mercedes-benz.ca (Canada only)
Cus tomer Relations Department:
1-800-3 87-0100
Mercedes-Benz US A,LLC and Mercedes-Benz
Canada, Inc. are Daimler enterprises.
Canada only: "Authorized Sprinter Dealer" is
defined as an authorized Mercedes-Benz Sprinter
Dealer. Fr
ont-passenger airbag warning Example
&
WARNING Risk of inju ryor fatal injuries
if th e front-passenger airbag is enabled
If th e front-passenger front airbag is enabled,
a ch ild on the front-passenger seat may be
st ru ck bythe front-passenger airbag during
an accident.
NEVER use a rear wa rd-facing child restra int
sy stem on a seat with an ENABLED FRONT
AIRB AG, DEAT H or SERIOUS INJU RYtothe
CH ILD can occur. Obser
vethe "Children in theve hicle" section.
As at 25.06.2018

We
lcome tothewo rld of Mercedes-Benz
Before youfirs t drive off, read these Operating
Instructions carefully and familiarize yourself with
yo ur vehicle. Foryo ur ow n sa fety and a longer
ve hicle life, follow the instructions and warning
notices in these Operating Instructions. Disre‐
ga rding them may result in damage totheve hicle
or environment or in personal injur y.
Ve hicle damage caused byfailure toobser vethe
instructions is not co veredby the New Vehicle
Limited Warrant y.
The equipment or model designation of your vehi‐
cle may vary according to:
R Model
R Order
R National version
R Availability
Mercedes-Benz reser vesth eright tointroduce
ch anges in:
R Design
R Equipment
R Tech nical features
Therefore, the description may dif fer from your
ve hicle in some cases.
The following are integ ral parts of theve hicle:
R Printed Operating Instructions
R Maintenance Booklet
R Equipment-dependent supplements
Alw ayske ep these documents in theve hicle. If
yo u sell theve hicle, alw ays pass all documents
on tothe new owner.
Daimler VANS US A,LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
9075844303
9075844303

Menus and submenus .............................
16 6Mercedes PRO
....................................... 171
Information about Mercedes PRO ............ 171
Information about Mercedes PRO con‐
nect .........................................................1 71
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem ........ 171
Making a call via theove rhead control
panel ........................................................ 171
Information on theRo adside Assis‐
ta nce call via theove rhead control
panel ........................................................ 171
Information on Mercedes PRO connect
accident management .............................1 72
Tr ansmit ted data during a breakdown
assis tance call ......................................... 172MBUX multimedia sy
stem .................... 17 3
Overview and operation ........................... 173
Sy stem settings ....................................... 17 9
Ve hicle information ..................................1 81
Te lephone ................................................ 182
Media ...................................................... 189
Ra dio .......................................................1 92
Sound ...................................................... 194Tr
anspo rting .......................................... 19 5
No tes on loading guidelines ..................... 19 5
Load distribution ..................................... 19 6
Secu ring loads ......................................... 19 6
Car rier sy stems ....................................... 19 8
Using the interior roof car rier sy stem ...... 19 9
Placing a load on the wheel ar ch............. 201 Main
tenance and care .......................... 202
ASS YST PLUS service inter val display .... .202
Engine compartment ............................... 202
Cleaning and care ................................... .210 Breakdown assistance
..........................216
Emergency ............................................... 216
Emergency Call Sy stem ........................... 216
Flat tire ................................................... .218
Battery ..................................................... 218
To wing or tow- starting ............................ .224
Electrical fuses ........................................ 228
Ve hicle tool kit ......................................... 229
Hydraulic jack ......................................... 230 Wheels and tires
................................... 232
Information on noise or unusual driving
ch aracteristics ........................................ .232
No tes on regular lyinspecting wheels
and tires .................................................. 232
Information on driving with summer
tires ........................................................ .232
Information on M+S tires ......................... 233
No tes on snow chains ............................ .233
Ti re pressure ...........................................2 34
Loading theve hicle ..................................2 40
Ti re labeling ............................................ .243
Information on definitions (tires and
loading) ................................................... 24 6
Changing a wheel .................................... 24 8
Spa rewheel ............................................ 255 Te
ch nical data ....................................... 260
Information on tech nical da ta.................. 260
On-board electronics ............................... 260
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 61
Operating fluids and capacities .............. .263
Ve hicle data ............................................. 271
Tr ailer hit ch.............................................. 271
Lashing points and car rier sy stems ......... 275 Display messages and
warning and
indicator lamps ..................................... 277
Displ aymessa ges .................................... 277
Indicator and warning lamps .................. .296 Index
...................................................... 306 Contents
3

1
Steering wheel paddle shif ters →
11 7
2 DIRECT SELECT le ver→
11 5
3 Inside rearview mir ror →
91
4 Overhead control panel →
82
5 DIN slot, e.g. for mounting the
timer forth est ationary heater
6 MBUX multimedia sy stem dis‐
play →
173
7 MBUX multimedia sy stem con‐
trol elements →
175
8 Climate control sy stem →
93
9 Stow age compartment co ver→
229
A Cup holder →
74
B 12V soc ket →
75
C 115 V soc ket
D Opens and closes the electric
sliding door →
47
E Switches the hazard warning
lights on and off →
80
F Vehicles with KEYLESS STAR T:
ke y slot →
104
G USB port
H Start/ stop button →
104
I Right-hand swit chpanel Ac
tivates/deacti vates all-wheel
drive →
11 9
Engages/disengages LOW
RANGE →
11 9
Ac tivates/deacti vates DSR →
12 0
Ra ises/lo werstheve hicle le vel→
12 3
Ac tivates/deacti vateswo rking
speed control (ADR) →
157
Ac tivates/deacti vates cargo
compartment ventilation →
102
J Steering wheel buttons →
16 4
K Opens the hood →
202
L Left-hand switch panel
Sets thewo rking speed (ADR) →
157
M Light switch
Headlamp range adjus ter
N Steering wheel buttons →
16 4
O Combination swit ch
Tu rn signals →
80
High beam →
80
Wi ndshield wiper →
88
Re ar wind owwiper →
89 6
Ataglance – Cockpit

Instrument Display (color dis‐
play)
1 Speedome ter →
16 3
2 00E5 ESP®
→
297
3 00BA Distance warning →
303
4 00E9 Seat belt not fastened →
302
5 003E003D Turn signal indica‐
to rs →
80
6 Multifunction display →
297
7 0077 Tire pressure loss warn‐
ing lamp →
297
8 00B9 Check Engine →
303
9 0028 Preglow and malfunction
in preglow sy stem
A Tach ome ter →
16 3
B 0049 and0024 (USA) or 0024
(Canada) parking brake is
applied (red) →
297
C 0027 and004D (USA) or 004D
(Canada) brakes (red) →
297 D
003D Electrical malfunction →
303
E Coolant temp erature indicator
and 00AC coolant too hot →
303
F 0024 Electri c parking brake
(yellow) →
297
G 0075 Restra int sy stem →
28
H 0057 High beam →
80
I 0058 Low beam →
79
J 0060 Parking lights →
79
K Fuel le vel indicator and 00D4
fuel reser vewith fuel filler cap
location indicator →
303
L Fo
g light →
79
M 005E Rear fog light →
79
N 004D Brakes (yellow) →
297
O 0025 ABS malfunction →
297
P 00BB ESP®
deactivated →
297 At
aglance – In stru ment clus ter7

Instrument Display (black
and
white display) with steering
wheel buttons
1 Speedome ter →
16 3
2 00E5 ESP®
→
297
3 00BA Distance warning →
303
4 00E9 Seat belt not fastened →
302
5 003E003D Turn signal indica‐
to rs →
80
6 Displ ayofwa rning and indica‐
to r lamps
003E Atleast one door is not
comple tely closed
0077 Tire pressure loss →
297
00CC Powe r-assis tedsteering
malfunction →
303
003D Electrical malfunction →
303
0053 SOS/emergency call sys‐
te m (Mercedes-Benz emer‐
ge ncy call sy stem)
00D4 Active Brake Assi stdeac‐
tivated
00D7 ATTENTION ASSIST deac‐
tivated
e OFF Lane Keeping Assist
inactive
00CE Highbeam Assist →
81 e
(White) Lane Keeping
Assist active and ready toissue
wa rnings / e(Red) Lane
Ke eping Assist issues warning
7 00B9 Check Engine →
303
8 0028 Preglow and malfunction
in preglow sy stem
9 Tach ome ter
A 0049 and0024 (USA) or 0024
(Canada) parking brake is
applied (red) →
297
B 0027 and004D (USA) or 004D
(Canada) brakes (red) →
297
C 00D4 Reser vefuel →
303
D DEF supply low →
127
E 002E LOW RANGE active →
11 9
F 0024 Electric pa rking brake
(yellow) →
297
G Multifunction display →
297
H 0075 Restra int sy stem →
28
I 0057 High beam →
80
J 0058 Low beam →
79
K 0060 Parking lights →
79
L Fo
g light →
79
M 005E Rear fog light →
79 8
Ataglance – In stru ment clus ter

1
Checking and topping up oper‐
ating fluids →
263
St arting assis tance →
219
2 Buttons forth e SOS emer gency
call sy stem and roadside assis‐
ta nce →
217
3 Warning lamp →
216
Saf etyve st →
216
Fir st-aid kit (so ftsided) →
216
4 Vehicles with rear-wheel drive:
hy draulic jack and tire-change
to ol kit →
230 5
Hazard warning lights →
80
6 QR code for accessing there s‐
cue card →
24
7 Todisconnect thest ar ter bat‐
te ry →
222
8 Fuelfiller flap with instruction
labels for tire pressu re, fuel
type and QR code for access‐
ing there scue card →
12 5
9 Flat tire →
218 16
Ataglance – Emer gencies and breakdowns

We
therefore accept no responsibility forth e use
of such parts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr oved or independ‐
ently appr oved byate sting cen ter.
In some other countries, cer tain parts are only
of ficially appr ovedfo r ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuine Parts satisfy these
re qu irements. Make sure that all parts are suita‐
ble foryo ur vehicle.
Alw ays specify theve hicle identification number
(VIN) and the engine number when ordering
Mercedes-Benz Genuine Parts (/ page 261). Information about attachments, add-on
equipment, installations and con versions
Fo r saf etyre asons, ha veadd-on equipment pro‐
duced and assembled in accordance with the
va lid Mercedes-Benz add-on equipment guide‐
lines. These add-on equipment guidelines ensure
th at thech assis and add-on equipment form one
unit and that the greatest possible le vel of opera‐
tional and driving saf ety is achie ved.
Bo th vehicle manufacturers as well as body man‐
ufacturers must alw ays ensure that the products
manufactured bythem come into circulation only
in a safe state and do not pose any risks topeo‐
ple. Otherwise, there may be consequences
under civil, criminal or public la w.All manu factur‐
ers are responsible forth e products that they
ha ve manufactured. The manufacturer of attach‐
ments, add-on equipment, inserts and con ver‐
sions must guara ntee compliance wi thDirective
2001/95/EC on general product sa fety.
Mercedes-Benz recommends thefo llowing for
saf etyre asons:
R Do not make any other changes totheve hi‐
cle.
R Obtain appr oval from the dealer named on
th e inside title page in theeve nt of deviations
from the appr oved add-on equipment guide‐
lines.
Ac cep tance tests per form ed bypublic test bodies
or of ficial appr ovals do not rule out saf etyrisks.
Obser vethe information about Mercedes-Benz
Genuine Parts (/ page18).
% Fu
rther information can be obtained at a
qu alified specialist workshop. &
WARNING Risk of accident and injury in
th eeve nt of inco rrect con versions or
ch anges totheve hicle
Con versions or changes totheve hicle can
impair the function of sy stems or compo‐
nents.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Always ha vecon versions or changes to
th eve hicle made at a qualified work‐
shop. If
yo u are planning on making changes to your
ve hicle, wehighly recommend that you con tact
th e dealer named on the inside title page, who
will give you all the information you need. There
may be a charge forth is service.
If add-on equipment manufacturers and dealers
make modifications that af fect thefinal inspec‐
tion of the engine, vehicle or equipment, they
must accept sole responsibility forth eve hicle.
This also applies tomarking and documenting the
ve hicle parts af fected bythech anges that they
make.
Yo u are responsible for certifying and pr oviding
ev idence that thefo llowing conditions are me t:
R theve hicle complies with all releva nt stand‐
ards and regulations that are af fected bythe
modification.
R the modified vehicle still meets theve hicle
saf etyst andards and emission regulations.
R the modification does not impair the saf ety of
th eve hicle.
We are not responsible forth efinal inspection,
product liability or warranty claims resulting from
modification. This applies to:
R the modified components or sy stems.
R there sultant violation of emission regulations
or vehicle saf etyst andards.
R all consequences resulting from the modi‐
fi ed , less safe or even faulty vehicle.
We accept no responsibility as final manu facturer
or forth ere sultant product liability.
Even seeming lyminor changes totheve hicle,
such as attaching a radiator grill in winter, are not
permitted. Do not co verth era diator. Do not use
any thermal mats, insect pr otection co vers etc. General no
tes19