2019 MERCEDES-BENZ SPRINTER phone

Symbols
..................................................... 4At
agl ance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter ....................................... 7
Overhead control panel ............................. 10
Door control panel .................................... .14
Emergencies and breakdowns ................... 16Genera
l notes.......................................... 18
Environmental pr otection .......................... 18
Mercedes-Benz Genuine Parts ...................18
Information about attachments, add-
on equipment, ins tallations and con‐
ve rsions .................................................... .19
Operating Instructions ...............................20
Service and vehicle operation ...................20
Operating saf ety ........................................ 21
Declarations of conformity ........................ 22
Diagno stics connection ............................ .22
No tes on changes tothe engine output ..... 23
Qualified specialist workshop .................... 23
Ve hicle registration ................................... 23
Cor rect use of theve hicle .........................23
Multi Purpose Vehicle ................................ 24
Information on problems with your
ve hicle .......................................................24
Re porting saf ety defects ............................ 24
Limited Warranty ...................................... .24
QR codes forre scue card .......................... 24
Data storage ..............................................25
Copyright .................................................. .27Occupant saf
ety...................................... 28
Re stra int sy stem ........................................28
Seat belts .................................................. 30
Airbags ...................................................... 32
Children in theve hicle ...............................34
No tes on pets in theve hicle ......................40 Opening and closing
...............................41
SmartK ey................................................... 41
Doo rs........................................................ 44
Sliding door ............................................... 45
Electrical sliding door ................................ 46
Re ar-end doors .......................................... 50
Pa rtition sliding door .................................. 51
Electrical step ............................................ 52
Side window ..............................................53
Anti-theft pr otection ..................................55 Seats and
stowage .................................. 59
Co rrect driver's seat position .................... 59
Seats ......................................................... 59
Ad justing thesteering wheel ..................... 71
St ow age areas .......................................... .72
Bottle holder .............................................. 74
Cup holder ................................................ .74
Ashtr ayand cigar ette lighter ...................... 74
Soc kets ...................................................... 75
Wi relessly charging the mobile phone
and coupling with theex terior antenna ..... 77
Ins talling or removing thefloor mats ......... 78 Light and vision
....................................... 79
Ex terior lighting ......................................... 79
Ad justing the interior lighting .................... 82
Changing bulbs .......................................... 83
Wi ndshield wipe rs..................................... 88
Mir rors ...................................................... 90
Using sun visors ........................................ 92 Climate control
....................................... 93
Overview of climate control sy stems ......... 93
Operating climate control sy stems ............ 95
Operating air vents .................................... 98
Au xilia ryheating ........................................99
Operating cargo compartment ventila‐
tion .......................................................... 102 Driving and pa
rking .............................. 103
Driving .................................................... .103
Battery main switch ................................. 11 4
Au tomatic transmission ........................... 11 5
All-wheel drive .......................................... 11 8
DSR (Downhill Speed Regulation) ............ 12 0
Electronic le vel control ............................ 121
Re fueling ................................................ .125
Pa rking .................................................... 13 2
Driving and driving sa fety sy stems ..........1 36
Wo rkmode ............................................. .156
Tr ailer operation ...................................... 157 Instrument Display and on-board
compu
ter............................................... 16 3
Overview of Instrument Display ............... 16 3
Overview of the buttons on thesteer‐
ing wheel .................................................1 64
Operating the on-board computer ........... 16 4
Overview of the displa yson the multi‐
function display ....................................... 16 5
Setting the instrument lighting ................1 662
Contents

Menus and submenus .............................
16 6Mercedes PRO
....................................... 171
Information about Mercedes PRO ............ 171
Information about Mercedes PRO con‐
nect .........................................................1 71
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem ........ 171
Making a call via theove rhead control
panel ........................................................ 171
Information on theRo adside Assis‐
ta nce call via theove rhead control
panel ........................................................ 171
Information on Mercedes PRO connect
accident management .............................1 72
Tr ansmit ted data during a breakdown
assis tance call ......................................... 172MBUX multimedia sy
stem .................... 17 3
Overview and operation ........................... 173
Sy stem settings ....................................... 17 9
Ve hicle information ..................................1 81
Te lephone ................................................ 182
Media ...................................................... 189
Ra dio .......................................................1 92
Sound ...................................................... 194Tr
anspo rting .......................................... 19 5
No tes on loading guidelines ..................... 19 5
Load distribution ..................................... 19 6
Secu ring loads ......................................... 19 6
Car rier sy stems ....................................... 19 8
Using the interior roof car rier sy stem ...... 19 9
Placing a load on the wheel ar ch............. 201 Main
tenance and care .......................... 202
ASS YST PLUS service inter val display .... .202
Engine compartment ............................... 202
Cleaning and care ................................... .210 Breakdown assistance
..........................216
Emergency ............................................... 216
Emergency Call Sy stem ........................... 216
Flat tire ................................................... .218
Battery ..................................................... 218
To wing or tow- starting ............................ .224
Electrical fuses ........................................ 228
Ve hicle tool kit ......................................... 229
Hydraulic jack ......................................... 230 Wheels and tires
................................... 232
Information on noise or unusual driving
ch aracteristics ........................................ .232
No tes on regular lyinspecting wheels
and tires .................................................. 232
Information on driving with summer
tires ........................................................ .232
Information on M+S tires ......................... 233
No tes on snow chains ............................ .233
Ti re pressure ...........................................2 34
Loading theve hicle ..................................2 40
Ti re labeling ............................................ .243
Information on definitions (tires and
loading) ................................................... 24 6
Changing a wheel .................................... 24 8
Spa rewheel ............................................ 255 Te
ch nical data ....................................... 260
Information on tech nical da ta.................. 260
On-board electronics ............................... 260
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 61
Operating fluids and capacities .............. .263
Ve hicle data ............................................. 271
Tr ailer hit ch.............................................. 271
Lashing points and car rier sy stems ......... 275 Display messages and
warning and
indicator lamps ..................................... 277
Displ aymessa ges .................................... 277
Indicator and warning lamps .................. .296 Index
...................................................... 306 Contents
3

card contains, in compact
form ,th e most impor‐
ta nt information about your vehicle e.g. thero ut‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of these are necessary forth e safe
operation of your vehicle, while some assist you
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
ment functions, which are also made possible by
electronic cont rol units.
The elect ronic control units contain da tamemo‐
ri es which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nical events or malfunctions.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating states of sy stem components (e.g.
fl uid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual cont rol unit
function, this data assists the manufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored in
th eeve nt or malfunction memo ry.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or third parties (e.g. breakdown services). Serv‐ ices include
repair services, maintenance pro‐
cesses, warranty claims and quality assurance
measures, forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third par‐
ties collect, process and use this data. They
document tech nical statuses of theve hicle,
assist in finding malfunctions and impr oving qual‐
ity and are transmitted tothe manufacturer, if
necessar y.Fu rthermore, the manufacturer is sub‐
ject toproduct liability. Forth is, the manufacturer
re qu ires tech nical da tafrom vehicles.
Malfunction memories in theve hicle can be reset
by a service outlet as part of repair or mainte‐
nance work.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this data is stored in theve hi‐
cle, you can dele teit at any time. This data is
sent tothird parties only at your requ est, particu‐
lar lywhen you use online services in accordance
with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualization in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climate cont rol settings
R Individualization such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can control this by
means of the cont rol elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer tain General no
tes25

information is simultaneously transfer
redto yo ur
smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selec ted apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. Which type of fur‐
th er data processing occurs is de term ined bythe
pr ov ider of the specific app used. Which settings
yo u can make, if an y,depends on the specific app
and the operating sy stem of your smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connection,
data can be exchanged between your vehicle and
ot her sy stems. The wireless network connection
is enabled via theve hicle's transmission and
re ception unit or via connected mobile end devi‐
ces (e.g. sma rtphones). Online functions can be
used via this wireless network connection. These
include online services and applications/apps,
which are pr ovided bythe manufacturer or by
ot her pr oviders.
Manu factu rer's own services
In the case of the manufacturer's online services,
th e manufacturer describes the functions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides the associated
information subject todata pr otection legislation.
Pe rsonal identification data may be used topro‐
vide online services. The data exchange forth is
ta ke s place via a secure connection, e.g. with the
manufacturer's IT sy stems intended forth e pur‐
pose. The collecting, processing, and use of per‐
sonal identification data be yond the pr ovision of
services occurs exclusively on the basis of a legal
permit or af ter due consent.
Generally, you can activate or deactivate the
services and functions (partly subject toafe e). In
some cases, this also applies tothe whole data
connection of theve hicle. Excluded from this are
special legally prescribed functions and services.
Services of third parties
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The manufacturer has no influence on
th e contents exchanged whilst using these serv‐
ices.
Please ask there spective service pr ovider for
de tails on the type, extent and pu rpose of the
collection and use of personal da tainthe cont ext
of third party services. Event Data
Recorders USA onl
y:
This vehicle is equipped with an event da ta
re corder (EDR). The main pu rpose of an EDR is to
re cord, in cer tain crash or near crash-like situa‐
tions, su chas an air bag deployment or hitting a
ro ad obs tacle, da tathat will assist in unde rsta nd‐
ing how a vehicle's sy stems per form ed. The EDR
is designed torecord da tarelated tovehicle
dynamics and saf ety sy stems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord such
da ta as:
R How various sy stems in your vehicle were
operating;
R Whe ther or not the driver and passenger
saf ety belts werebuckled/fas tened;
R How far (if at all) the driver was depressing
th e accelera tor and/or brake pedal; and,
R How fasttheve hicle was tr ave ling.
This data can help pr ovide a better under standing
of the circums tances in whi chcrashes and inju‐
ri es occur. NOTE: EDR data are recorded by your
ve hicle only if a non-trivial crash situation occurs;
no data are recorded bythe EDR under normal
driving conditions and no personal data (e.g.
name, gende r,age and crash location) are recor‐
ded. Ho wever,ot her parties such as law enforce‐
ment could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash in vestigation.
Ac cess totheve hicle and/or the EDR is needed
to read data that is recorded byan EDR, and spe‐
cial equipment is requ ired. In addition totheve hi‐
cle manufacturer, other parties that ha vethe spe‐
cial equipment, such as law enforcement, can
re ad the information byaccessing theve hicle or
th e EDR.
EDR data may be used in civil and criminal mat‐
te rs as a tool in accident reconstruction, accident
claims and vehicle saf ety. Since the Crash Data
Re trie val CDR tool that is used toextract da ta
from the EDR is commercially available, Daimler 26
General no tes

R
Always lean against the seat backrest when
th eve hicle is in motion. Do not lean forw ards
or against the door or side windo w.You may
ot herwise be in the deployment area of the
airbags.
R Alwayske ep your feet on thefloor. Do not put
yo ur feet on the cockpit, forex ample. Your
fe et may otherwise be in the deployment area
of the airbag.
R Ifch ildren are tr aveling in theve hicle, obser ve
th e additional no tes (/ page 34).
R Alwaysstow and secure objects cor rectl y.
Objects in theve hicle interior may pr event an air‐
bag from functioning cor rectly. Each vehicle
occupant must alw ays make sure of thefo llowing
in particular:
R There are no people, animals or objects
between theve hicle occupants and an airbag.
R There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on the grab handles or coat hooks.
R There are no accessory parts, such as mobile
navigation devices, mobile phones or cup
holders, attached totheve hicle within the
deployment area of an airbag, e.g. on the
cockpit, on the door, on the side window or
on the side wall trim.
In addition, no connecting cables, tensioning
st ra ps or retai ning stra ps must be routed or
attached totheve hicle within the deployment
area of an airbag. Alw ays comply with the
accesso rymanufacturer's ins tallation instruc‐
tions and, in particular, the no tes on suitable
places for ins tallation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. Limited pr
otection from airbags &
WARNING Risk of inju rydue tomodifica‐
tions tothe airbag co ver
If yo u modify the co ver of an airbag or af fix
objects such as sticke rs to it,the airbag may
no longer function cor rectly. #
Never modify the co ver of an airbag and
do not af fix objects toit. The ins
tallation location of an airbag is identified
by the AIRB AGsymbol (/ page 32). &
WARNING Risk of inju ryor death due to
th e use of unsuitable seat co vers
Un suitable seat co vers can obstruct or pre‐
ve nt the deployment of the airbags integrated
into the seats.
Consequentl y,the airbags cann otprotect
ve hicle occupants as they are designed todo. #
Only use seat co vers that ha vebeen
appr ovedfo ryo ur vehicle bythe sales
or ga nization named on the inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of the sensors in the door paneling
Sensors tocontrol the airbags are located in
th e doors. Modifications or worknot per‐
fo rm ed cor rectly tothe doors or door panel‐
ing, as well as damaged doors, can lead to
th e function of the sensors being impaired.
The airbags might therefore not function
proper lyany more.
Consequent ly,th e airbags cann otprotect
ve hicle occupants as they are designed todo. #
Never modify the doors or parts of the
doors. #
Always ha vewo rkon the doors or door
paneling car ried out at a qualified spe‐
cialist workshop. &
WARNING Risk of inju rydue todeplo yed
airbag
A deplo yed airbag no longer has a pr otective
function and cann otprotect as intended in
th eev ent of an accident. #
Have theve hicle towe dto aqu alified
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediately. Occupant saf
ety33

#
Movethesteering wheel tothe desired posi‐
tion. #
Pull le ver1 up as far as it will go.
The steering wheel is loc ked. St
ow age areas Note
s on loading guidelines &
DANG ER Risk of poisoning from exhaust
ga ses
Combustion engines emit poisonous exhaust
ga ses, such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if the
re ar-end door is open when the engine is run‐
ning, especially if theve hicle is in motion. #
Always switch off the engine before
opening there ar-end door. #
Never drive with there ar-end door
open. &
WARNING Risk of inju ryfrom unsecu red
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R Luggage or loads
R Seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
ex ceptional case
The reis a risk of injur y,particular lyin the
eve nt of braking maneuvers or ab rupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr aveling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phone brac kets cannot al
wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. &
WARNING Risk of bu rning from theta il‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If you come into con tact wi th these
car parts, you could burn yourself. #
Always be particularly careful when in
th e vicinity of theta ilpipe and tailpipe
trims and supervise children very
closely when in this area. #
Before any con tact, allow the car parts
to cool down. If
yo u are using a roof rack , please no tethe maxi‐
mum roof load and the maximum load capacity of
th ero of rack.
Yo u will find information about the maximum roof
load in the "Technical data" chap ter and informa‐
tion about roof rack s in the "Car rier sy stems"
section .
Camera-based driving sy stems and the sensor
functions of the inside rearview mir ror may be
impaire d ifyou are transpo rting a load on the
ro of and it pr otru des more than 16 in (40 cm)
ove rth e edge of thero of. Therefore, make sure
th at the load does not overhang bymore than
16 in (40 cm).
The handling characteristics of your vehicle are
dependent on the load distribution. Therefore,
please obser vethefo llowing no tes when loading:
R when transporting a load, ne verex ceed the
permissible gross mass or the gross axle
we ight rating forth eve hicle (including occu‐ 72
Seats and stowage

#
Fold up co ver1 ofthe soc ket. #
Inse rtthe plug of the device. Charging a mobile phone using
the USB
soc ket in the rear passen ger co mpartment #
Place the mobile phone in stowage compart‐
ment 1and connect it toUSB soc ket2 to
ch arge. Wire
lessly charging the mobile phone and
coupling with theex terior antenna Note
s on wirelessly charging the mobile
phone &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage spaces and mobile phone brac
kets cannot
al wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. Comply with
the instructions for loading theve hi‐
cle. &
WARNING Risk offire from placing
objects in the mobile phone stowage
compartment
If yo u place objects in the mobile phone stow‐
age compartment, they may heat up exces‐
sively and even catch fire. #
Do not place additional objects, espe‐
cially those mode of me tal, in the
mobile phone stowage compartment. *
NO
TEDama getoobjects caused byplac‐
ing them in the mobile phone stowage
compartment If objects are placed in
the mobile phone
stow age compartment, they may be dama ged
by electromagnetic fields. #
Do not place credit cards, storage
media or other objects sensitive toelec‐
tromagnetic fields in the mobile phone
stow age compartment. *
NO
TEDama getothe mobile phone stow‐
age compartment caused byliquids If liquids enter
the mobile phone stowage
compartment, the compartment may be dam‐
aged. #
Ensure that no liquids enter the mobile
phone stowage compartment. Seats and
stowage 77

Obser
vethefo llowing no tes on wireless charging:
R The charging function is only available when
th e ignition is switched on.
R In some cases, it may not be possible to
ch arge small mobile phones at every position
of the mobile phone recep tacle.
R It may not be possible tocharge large mobile
phones that do not rest inthe mobile phone
re cep tacle.
R The mobile phone can warm up during the
ch arging process. This depends on the appli‐
cations (apps) cur rently running.
R For more ef ficient charging, the pr otective
case should be remo ved from the mobile
phone. Pr otective cases designed for wireless
ch arging are an exception.
R When charging, the mat should be used if
possible. Charging
the mobile phone in the front wire‐
lessly Requ
irements:
R The mobile phone must be suitable for wire‐
less charging. A list of compatible mobile
phones can be found at:
http://www.mercedes-benz.com/connect #
Open theflap of stowage compartment 1
abo vethe media displa y. #
Place the mobile phone as cent rally as possi‐
ble with the display facing up wards on the
mar ked sur face of mat 2.
When thech arging symbol is shown in the
multimedia sy stem, the mobile phone is being
ch arge d.
Malfunctions during charging are shown in
th e multimedia sy stem displa y.
% The mat can be
remo vedfo r cleaning, e.g.
with clean, luk ewarmwater. Installing or
removing the floor mats &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. #
Toinstall: press pushbuttons 1onto hold‐
ers 2. #
Toremo ve: pull thefloor mats off holders
2. 78
Seats and stowage