2019 MERCEDES-BENZ SPRINTER phone

Connecting an iPhone
®
via Apple CarPlay™
(wireless)
Requ irements:
R The multimedia sy stem is equipped with the
function.
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R Blue tooth ®
is activated on the device (see the
manufacturer's operating instructions).
R The device is "visible" forot her devices.
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay™.
Multimedia sy stem:
4 © 5
Phone 5
00A5
Sear ching for a mobile phone #
Select Connect New Device.
The available iPhone ®
is shown.
Connecting a mobile phone #
Select the iPhone ®
. #
Select Start Apple CarPlay.
% It is possible at any time
toswitch between
connection via Blue tooth®
or via Apple Car‐
Play™ (wireless) in the device list.
Ac cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
% When
the Apple CarPlay™ connection is
active, you can swit chStart Automatically on
or off.
Exiting Apple CarPlay™ #
Press the00E2 button.
% If Apple CarPlay™
was not displa yed in the
fo re ground before disconnecting, the applica‐
tion starts in the bac kground when reconnec‐
te d. You can call up Apple CarPlay™ in the
main menu.
Calling up Apple CarPlay™ sound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Apple CarPlay
5 Z #
Select sound settings. Ending Apple CarPlay™ #
Toend the connection of Apple Carplay™
(cable): disconnect the connection via the
connecting cable between the iPhone ®
and
multimedia sy stem. #
Toend the connection of Apple Carplay™
(wireless): de-authorize the iPhone ®
in the device list under
the application.
% Re
gardless of whe ther the connection is via
cable or wireless, Mercedes-Benz recom‐
mends disconnection only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
Only one mobile phone at a time can be connec‐
te d via Android Auto to the multimedia sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it. MBUX multimedia sy
stem 187

Information on Android
Auto
While using Android Auto,va rious functions of
th e multimedia sy stem, forex ample the media
source Blue tooth®
audio, are not available.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(/ page 182).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port 00C2using a
suitable cable (/ page190).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
4 © 5
Smartphone
5 Mercedes PRO & Apps 5
Android Auto
5 Start Android Auto
Ac cepting/rejecting the data pr otection pro‐
visions
% The
firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons.
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
Exiting Android Auto #
Press the00E2 button.
% If Android
Autowa s not displa yed in thefo re‐
ground before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Android Autointhe main
menu.
Calling up the Android Autosound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Android Auto
5 Z #
Select sound settings. Ending Android
Auto #
Disconnect the connecting cable between the
mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay™ Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay™, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymized)
The transfer of this data is used tooptimize com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is random lyge ner‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page181).
The following vehicle status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how con‐
te nt is displ ayedto cor respond tothe driving sit‐
uation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Accele ration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr ove it (e.g. so it
can continue functioning when in a tunnel). 18 8
MBUX multimedia sy stem

Media
Information about media mode
Information about suppor
tedfo rm ats and
data storage media &
WARNING Risk of distraction when han‐
dling da tastorage media
If yo u handle a data storage medium while
driving, your attention is diver ted from the
traf fic conditions. This could also cause you
to lose control of theve hicle. #
Only handle a data storage medium
when theve hicle is stationar y. The multimedia sy
stem supports thefo llow‐
ing form ats and data media:
Pe rm issible
fi le sy stems FA
T32, exFA T,NTFS
Pe rm issible
data car riers USB devices, iPod
®
/iPhone ®
,
MTP devices, Blue tooth®
audio
equipment
Suppor ted
fo rm ats: Au
dio: MP3, WMA, AAC, WAV,
FL AC , AL AC R
The multimedia sy stem supports a total of up
to 50,000 files.
R Data storage media up to2 TB are suppor ted
(32‑bit address space).
% Obser vethefo llowing no tes:
R Due tothe wide range of USB devices
av ailable on the mar ket, pl ayback cann ot
be guaranteed for all USB devices.
R MP3 pla yers must support Media Trans fer
Pr otocol (MTP).
Information on copyright pr otection and
tradema rks
Au dio files that you create or reproduce yourself
fo r playback aregeneral lysubject tocopyright
pr otection. In many count ries, reproductions,
eve nfo r private use, are not permitted without
th e prior consent of the copyright holder. Make
sure that you kn owabout the applicable copy‐
ri ght regulations and that you comply with these. Manufactured under license from Dolby Laborato‐
ri
es. Dolb y,Dol byAudio and the double-D symbol
are trademar ksof Dolby Laboratories. Graceno
te,th e Graceno telogo and logotype,
"P ow ered byGracen ote", MusicID and Pla ylist
Plus are either regis tere d trademar ksor trade‐
mar ksof Graceno te, Inc. in theUn ited States
and/or other countries. Fo
rDT SPa tents, see http://pa tents.dts.com.
Manufactu red under license from DTS Licensing
Limi ted. DT S,the Symbol, & DTS and the Symbol
to ge ther are regis tere d trademar ks, and DTSTru‐
Vo lume is a trademark of DTS, Inc. ©
DT S, Inc. All
Rights Reser ved. MBUX multimedia sy
stem 18 9

Overview of
the media menu 1
Prev ious track or fastrewind
2 Next track or fastforw ard
3 Album co ver
4 Active media sou rce
5 Track and artist
6 Current track number/track in pl ayback list
and active data storage medium
7 Repeat
8 Settings
9 Device manager
A Controls playback
B Timeline
C Categories
D Music search
E Random pl ayback Connecting
the data storage media tothe
mu ltimedia sy stem Connecting USB devices
* NO
TEDama gecaused byhigh temp era‐
tures High
temp eratures can damage USB devices. #
Remo vethe USB device af ter use and
ta ke it out of theve hicle. The multimedia connection unit is
found in the
stow age compartment in the center console and
has two type C USB ports. #
Connect the USB device tothe USB port.
% USB splitters are not suppor
tedby the multi‐
media sy stem.
% When connecting se veral Apple ®
devices
simultaneousl y,pay attention tothe order in
which the devices are connected. The multi‐
media sy stem only connects with the device
th at is connec tedfirs t. Ad ditional Apple ®
devices that are connec ted at the same time
are only supplied with po wer.
Sear ching for and authorizing a Blue tooth ®
audio device
Requ irements:
R Blue tooth ®
is activated on the multimedia
sy stem and audio equipment.
R The audio equipment supports the Blue tooth ®
audio profiles A2DP and AVRC P.
R The audio equipment is "visible" forot her
devices.
Multimedia sy stem:
4 © 5
Media 5
Bluetooth 5
00A5
Au thorizing a new Blu etoo th®
audio device #
Select Connect New Device.
De tected equipment is displa yed in the device
list. #
Select an audio device.
Auth orization starts. A code is displa yed on
th e multimedia sy stem and on the mobile
phone. 19 0
MBUX multimedia sy stem

Note
s on loading guidelines &
DANG ER Risk of poisoning from exhaust
ga ses
Combustion engines emit poisonous exhaust
ga ses, such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if the
re ar-end door is open when the engine is run‐
ning, especially if theve hicle is in motion. #
Always switch off the engine before
opening there ar-end door. #
Never drive with there ar-end door
open. &
WARNING Risk of inju ryfrom unsecu red
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R Luggage or loads
R Seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
ex ceptional case
The reis a risk of injur y,particular lyin the
eve nt of braking maneuvers or ab rupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr aveling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phone brac kets cannot
al wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. &
WARNING Risk of bu rning from theta il‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If you come into con tact wi th these
car parts, you could burn yourself. #
Always be particularly careful when in
th e vicinity of theta ilpipe and tailpipe
trims and supervise children very
closely when in this area. #
Before any con tact, allow the car parts
to cool down. If
yo u are using a roof rack , please no tethe maxi‐
mum roof load and the maximum load capacity of
th ero of rack.
Yo u will find information about the maximum roof
load in the "Technical data" chap ter and informa‐
tion about roof rack s in the "Car rier sy stems"
section .
Camera-based driving sy stems and the sensor
functions of the inside rearview mir ror may be
impaire d ifyou are transpo rting a load on the
ro of and it pr otru des more than 16 in (40 cm)
ove rth e edge of thero of. Therefore, make sure
th at the load does not overhang bymore than
16 in (40 cm).
The handling characteristics of your vehicle are
dependent on the load distribution. Therefore,
please obser vethefo llowing no tes when loading:
R when transporting a load, ne verex ceed the
permissible gross mass or the gross axle
we ight rating forth eve hicle (including occu‐
pants). The values are specified on theve hi‐
cle identification plate on the B-pillar.
R the load must not pr otru de abo vethe upper
edge of the seat backrests.
R if possible, alw ays transport the load in the
cargo compa rtment. Tr
ansporting 19 5

Emer
gency Re
moving the saf etyve st The saf
etyve st is located in thestow age com‐
partment in the driver's door. #
Remo vethe saf etyve st from thestow age
compartment.
% Saf
etyve sts can also be stored in thestow‐
age compartments of there ar doors and the
front-passenger door. 1
Maximum number of washes
2 Maximum wash temp erature
3 Do not bleach
4 Do not iron
5 Do not tumble dry
6 Do not dr y-clean
7 This is a class 2 vest
The saf etyve st only fulfills the legally required
st andards if it is the cor rect size and is com‐
ple tely closed.
Re place the saf etyve st:
R if damaged or if there flex strips are dirty
R ifth e maximum permitted number of washes
is exc eeded
R ifth e saf etyve st's fluorescence has faded Re
moving the firs t-aid kit (soft sided) The
firs t-aid kit is located in thestow age com‐
partment in the front-passenger door. #
Remo vethefirs t-aid kit from thestow age
compartment. Re
moving the warning lamp The
warning lamp is located in thestow age com‐
partment in the front-passenger door. #
Remo vethewa rning lamp from thestow age
compartment. Emer
gency Call Sy stem Information on
the Emer gency Call Sy stem Yo
ur vehicle is equipped with the Emer gency Call
Sy stem ("eCall"). This feature can help sa velives
in theeve nt of an accident. eCall in no wayre pla‐
ces assis tance pr ovided from dialing 911.
eCall only functions in areas where mobile phone
co verage isavailable from the wireless service
pr ov iders. Insuf ficient network co verage from the
wireless service pr oviders may result in an emer‐
ge ncy call not being transmitted.
eCall is a standard feature in your Mercedes-Benz
ve hicle. In order tofunction as intended, the sys‐
te m relies on the transmission of data de tailed in
th e "Emer gency Call Sy stem data transfer" sec‐
tion that follo ws ( /page 217). Todisable eCall,
a cus tomer must visit an authorized Mercedes-
Benz Service depa rtment todeactivate theve hi‐
cle's communication module.
Deactivation of this module pr events the acti‐
va tion of any and all Mercedes PRO connect
se rvices. Af ter the deacti vation of eCall, auto‐
matic eme rgency call and manual emer gency
call will not be available.
The ignition must be switched on before an auto‐
matic emer gency call can be made.
% eCall is acti
vated at thefa ctor y.
% eCall can be deactivated
byan authorized
Mercedes-Benz dealer. Please no tethat in
th eeve ntow nership of theve hicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th e new owner visits an au thorized
Mercedes-Benz dealership toreactivate the
sy stem. Emer
gency Call Sy stem eCall can help
toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an acci‐
dent site in places that are dif ficult toaccess.
Ho wever,eve n if a vehicle is equipped with eCall,
th is does not mean the sy stem is ON. As such,
eCall does not replace dialing 911 in theeve nt of
an accident.
The emergency call can be made au tomatical ly
( / page 217) or manually (/ page217). Only
make emergency calls if you or others are in need
of rescue. Do not make an emer gency call in the
eve nt of a breakdown or a similar situation. 216
Breakdown assis tance

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute (a few hun‐
dred me ters before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Data transmit ted is vehicle information. For any
qu estions about the collection, use and sharing
of the eCall sy stem data, please contact MBU‐ Breakdown assis
tance 217

Fr
equency band Maximum transmis‐
sion output
70 — cm — waveband
420 — 450 MHz 35 W
Tw o-w ayradio
(2G/3G/4G) 10 WThe
following can be used in theve hicle without
re strictions:
R two-w ayradios with a maximum transmission
output of up to100 mW
R two-w ayradios with transmit ter frequencies
in the 380 – 410 MHz frequency band and a
maximum transmission output of up to2 W
(trunked radio sy stem/T etra)
R mobile phones (2G/3G/4G)
There are no restrictions when positioning the
antenna on the outside of theve hicle forth efo l‐
lowing frequency bands:
R Trunked radio sy stem/T etra
R 70 — cm — waveband
R 2G/3G/4G Ve
hicle identi fication pla te,ve hicle identi fi‐
cation number (VIN) and engine number
Ve hicle identi fication pla te Depending on
theve hicle model, theve hicle iden‐
tification plate is located on the seat base of the
driver's seat or on the B-pillar.
% The data is
vehicle-specific and can dif fer
from that shown. Alw ays obser vethe specifi‐
cations on your vehicle's identification plate. Ve
hicle identification plate (e xample: US A,
comple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible gross mass
4 Perm issible gross mass of vehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Date of manufacture
8 Paint code Ve
hicle identification plate (e xample: US A,
incomple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible gross mass
4 Perm issible gross mass of vehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Date of manufacture
8 Paint code Te
ch nical da ta261