2019 MERCEDES-BENZ SPRINTER service

YO
UR OPERATING INSTRUCTIONS Ve
hicle document wallet in theve hicle
Here you can find information on operation, service workand the guarantee for
yo ur vehicle in printed form. Digital on
the Internet
Yo u can access the Operating Instructions on the Mercedes-Benz homepage. Digital as an app
The Mercedes-Benz Guides app is
available free of charge in common app stores. Apple
®
iOS AndroidTM É9075844303OËÍ
9075844303
Order no. T907 0132 13 Partno. 907 584 43 03 Edition C-20 19 Spri
nter
Operating Instructions
Merce des-BenzSprinter Operating Instructions

Symbols
..................................................... 4At
agl ance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter ....................................... 7
Overhead control panel ............................. 10
Door control panel .................................... .14
Emergencies and breakdowns ................... 16Genera
l notes.......................................... 18
Environmental pr otection .......................... 18
Mercedes-Benz Genuine Parts ...................18
Information about attachments, add-
on equipment, ins tallations and con‐
ve rsions .................................................... .19
Operating Instructions ...............................20
Service and vehicle operation ...................20
Operating saf ety ........................................ 21
Declarations of conformity ........................ 22
Diagno stics connection ............................ .22
No tes on changes tothe engine output ..... 23
Qualified specialist workshop .................... 23
Ve hicle registration ................................... 23
Cor rect use of theve hicle .........................23
Multi Purpose Vehicle ................................ 24
Information on problems with your
ve hicle .......................................................24
Re porting saf ety defects ............................ 24
Limited Warranty ...................................... .24
QR codes forre scue card .......................... 24
Data storage ..............................................25
Copyright .................................................. .27Occupant saf
ety...................................... 28
Re stra int sy stem ........................................28
Seat belts .................................................. 30
Airbags ...................................................... 32
Children in theve hicle ...............................34
No tes on pets in theve hicle ......................40 Opening and closing
...............................41
SmartK ey................................................... 41
Doo rs........................................................ 44
Sliding door ............................................... 45
Electrical sliding door ................................ 46
Re ar-end doors .......................................... 50
Pa rtition sliding door .................................. 51
Electrical step ............................................ 52
Side window ..............................................53
Anti-theft pr otection ..................................55 Seats and
stowage .................................. 59
Co rrect driver's seat position .................... 59
Seats ......................................................... 59
Ad justing thesteering wheel ..................... 71
St ow age areas .......................................... .72
Bottle holder .............................................. 74
Cup holder ................................................ .74
Ashtr ayand cigar ette lighter ...................... 74
Soc kets ...................................................... 75
Wi relessly charging the mobile phone
and coupling with theex terior antenna ..... 77
Ins talling or removing thefloor mats ......... 78 Light and vision
....................................... 79
Ex terior lighting ......................................... 79
Ad justing the interior lighting .................... 82
Changing bulbs .......................................... 83
Wi ndshield wipe rs..................................... 88
Mir rors ...................................................... 90
Using sun visors ........................................ 92 Climate control
....................................... 93
Overview of climate control sy stems ......... 93
Operating climate control sy stems ............ 95
Operating air vents .................................... 98
Au xilia ryheating ........................................99
Operating cargo compartment ventila‐
tion .......................................................... 102 Driving and pa
rking .............................. 103
Driving .................................................... .103
Battery main switch ................................. 11 4
Au tomatic transmission ........................... 11 5
All-wheel drive .......................................... 11 8
DSR (Downhill Speed Regulation) ............ 12 0
Electronic le vel control ............................ 121
Re fueling ................................................ .125
Pa rking .................................................... 13 2
Driving and driving sa fety sy stems ..........1 36
Wo rkmode ............................................. .156
Tr ailer operation ...................................... 157 Instrument Display and on-board
compu
ter............................................... 16 3
Overview of Instrument Display ............... 16 3
Overview of the buttons on thesteer‐
ing wheel .................................................1 64
Operating the on-board computer ........... 16 4
Overview of the displa yson the multi‐
function display ....................................... 16 5
Setting the instrument lighting ................1 662
Contents

Menus and submenus .............................
16 6Mercedes PRO
....................................... 171
Information about Mercedes PRO ............ 171
Information about Mercedes PRO con‐
nect .........................................................1 71
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem ........ 171
Making a call via theove rhead control
panel ........................................................ 171
Information on theRo adside Assis‐
ta nce call via theove rhead control
panel ........................................................ 171
Information on Mercedes PRO connect
accident management .............................1 72
Tr ansmit ted data during a breakdown
assis tance call ......................................... 172MBUX multimedia sy
stem .................... 17 3
Overview and operation ........................... 173
Sy stem settings ....................................... 17 9
Ve hicle information ..................................1 81
Te lephone ................................................ 182
Media ...................................................... 189
Ra dio .......................................................1 92
Sound ...................................................... 194Tr
anspo rting .......................................... 19 5
No tes on loading guidelines ..................... 19 5
Load distribution ..................................... 19 6
Secu ring loads ......................................... 19 6
Car rier sy stems ....................................... 19 8
Using the interior roof car rier sy stem ...... 19 9
Placing a load on the wheel ar ch............. 201 Main
tenance and care .......................... 202
ASS YST PLUS service inter val display .... .202
Engine compartment ............................... 202
Cleaning and care ................................... .210 Breakdown assistance
..........................216
Emergency ............................................... 216
Emergency Call Sy stem ........................... 216
Flat tire ................................................... .218
Battery ..................................................... 218
To wing or tow- starting ............................ .224
Electrical fuses ........................................ 228
Ve hicle tool kit ......................................... 229
Hydraulic jack ......................................... 230 Wheels and tires
................................... 232
Information on noise or unusual driving
ch aracteristics ........................................ .232
No tes on regular lyinspecting wheels
and tires .................................................. 232
Information on driving with summer
tires ........................................................ .232
Information on M+S tires ......................... 233
No tes on snow chains ............................ .233
Ti re pressure ...........................................2 34
Loading theve hicle ..................................2 40
Ti re labeling ............................................ .243
Information on definitions (tires and
loading) ................................................... 24 6
Changing a wheel .................................... 24 8
Spa rewheel ............................................ 255 Te
ch nical data ....................................... 260
Information on tech nical da ta.................. 260
On-board electronics ............................... 260
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 61
Operating fluids and capacities .............. .263
Ve hicle data ............................................. 271
Tr ailer hit ch.............................................. 271
Lashing points and car rier sy stems ......... 275 Display messages and
warning and
indicator lamps ..................................... 277
Displ aymessa ges .................................... 277
Indicator and warning lamps .................. .296 Index
...................................................... 306 Contents
3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
your vehicle is
directly related totheve hicle's operation.
Yo u can make a contribution toenvironmen tal
pr otection byoperating your vehicle in an
environmentally responsible manner. Todo
th is, obser vethefo llowing recommendations
on ope rating conditions and your personal
driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended torege nerate and recycle sub‐
st ances ins tead of immediately disposing of
th em.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Daimler
AGoffers recycled reconditioned
components and pa rts with the same quality
as new parts. The same entitlement from the
Limited Warranty is valid as for new parts. #
Use recycled reconditioned components
and pa rts from Daimler AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz, the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ry
parts that are appr oved foryo ur vehicle model.
Mercedes-Benz tests original parts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket
re sear ch,we are unable toassess other parts. 18
General no tes

We
therefore accept no responsibility forth e use
of such parts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr oved or independ‐
ently appr oved byate sting cen ter.
In some other countries, cer tain parts are only
of ficially appr ovedfo r ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuine Parts satisfy these
re qu irements. Make sure that all parts are suita‐
ble foryo ur vehicle.
Alw ays specify theve hicle identification number
(VIN) and the engine number when ordering
Mercedes-Benz Genuine Parts (/ page 261). Information about attachments, add-on
equipment, installations and con versions
Fo r saf etyre asons, ha veadd-on equipment pro‐
duced and assembled in accordance with the
va lid Mercedes-Benz add-on equipment guide‐
lines. These add-on equipment guidelines ensure
th at thech assis and add-on equipment form one
unit and that the greatest possible le vel of opera‐
tional and driving saf ety is achie ved.
Bo th vehicle manufacturers as well as body man‐
ufacturers must alw ays ensure that the products
manufactured bythem come into circulation only
in a safe state and do not pose any risks topeo‐
ple. Otherwise, there may be consequences
under civil, criminal or public la w.All manu factur‐
ers are responsible forth e products that they
ha ve manufactured. The manufacturer of attach‐
ments, add-on equipment, inserts and con ver‐
sions must guara ntee compliance wi thDirective
2001/95/EC on general product sa fety.
Mercedes-Benz recommends thefo llowing for
saf etyre asons:
R Do not make any other changes totheve hi‐
cle.
R Obtain appr oval from the dealer named on
th e inside title page in theeve nt of deviations
from the appr oved add-on equipment guide‐
lines.
Ac cep tance tests per form ed bypublic test bodies
or of ficial appr ovals do not rule out saf etyrisks.
Obser vethe information about Mercedes-Benz
Genuine Parts (/ page18).
% Fu
rther information can be obtained at a
qu alified specialist workshop. &
WARNING Risk of accident and injury in
th eeve nt of inco rrect con versions or
ch anges totheve hicle
Con versions or changes totheve hicle can
impair the function of sy stems or compo‐
nents.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Always ha vecon versions or changes to
th eve hicle made at a qualified work‐
shop. If
yo u are planning on making changes to your
ve hicle, wehighly recommend that you con tact
th e dealer named on the inside title page, who
will give you all the information you need. There
may be a charge forth is service.
If add-on equipment manufacturers and dealers
make modifications that af fect thefinal inspec‐
tion of the engine, vehicle or equipment, they
must accept sole responsibility forth eve hicle.
This also applies tomarking and documenting the
ve hicle parts af fected bythech anges that they
make.
Yo u are responsible for certifying and pr oviding
ev idence that thefo llowing conditions are me t:
R theve hicle complies with all releva nt stand‐
ards and regulations that are af fected bythe
modification.
R the modified vehicle still meets theve hicle
saf etyst andards and emission regulations.
R the modification does not impair the saf ety of
th eve hicle.
We are not responsible forth efinal inspection,
product liability or warranty claims resulting from
modification. This applies to:
R the modified components or sy stems.
R there sultant violation of emission regulations
or vehicle saf etyst andards.
R all consequences resulting from the modi‐
fi ed , less safe or even faulty vehicle.
We accept no responsibility as final manu facturer
or forth ere sultant product liability.
Even seeming lyminor changes totheve hicle,
such as attaching a radiator grill in winter, are not
permitted. Do not co verth era diator. Do not use
any thermal mats, insect pr otection co vers etc. General no
tes19

Otherwise,
theva lues of theve hicle's diagnostic
sy stem will be dis torted. Some of these values
are prescribed bylaw and must be cor rect at all
times.
The factory equips theve hicle with a wooden or
plastic cargo compartment floor; this is an inte‐
gral part of theve hicle stru cture. If you ha vethe
cargo compa rtment floor remo ved, theve hicle
body may be damaged. Load securing will then
be impaired and the maximum loading capacity
of the tie-down points will no longer be guaran‐
te ed. Therefore, do not ha vethe cargo compart‐
ment floor remo ved.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill
ISO 27956, whi chdescribes the equipment for
properly securing a load in delivery vehicles. If
th eve hicle is used totranspo rtgoods, retrofitting
th e partition is stronglyrecommended, as prop‐
erly secu ring the load in vehicles without a parti‐
tion will alw ays be a complex operation. Operating Instructions
These Operating Instructions describe all models
and all standard and special equipment available
fo ryo ur vehicle at the time these Operating
Instructions wenttopress. Countr y-specific dif‐
fe re nces are possible. No tethat your vehicle may
not be equipped with all functions described. This
is also the case for sy stems and functions rele‐
va nt tosaf ety. Therefore, the equipment on your
ve hicle may dif fer from that in the descriptions
and illustrations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operator's Manual and Maintenance Booklet
are impor tant documents and should be stored in
th eve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognize dangers. Service and
vehicle operation Wa
rranty The Limi
tedWa rranty foryo ur vehicle is in
accordance with thewa rranty term s and condi‐
tions in the Service and Warranty In form ation
booklet.
Yo ur authorized Mercedes-Benz Center will
re place and repair all factor y-ins talled parts in
acco rdance with thete rm s of thefo llowing war‐
ra nty term s and conditions:
R New Vehicle Limited Warranty
R Exhaust Sy stem Warranty
R Emission Sy stems Warranty
R California, Connecticut, Maine, Massachu‐
setts, New York,Pe nnsy lvania, Rh ode Island
and Verm ont Emission Control Sy stem War‐
ra nty
R State Warranty En forc ement La ws("Lemon
La ws ")
Re placement parts and accessories are co vered
by the Mercedes-Benz Parts and Accessories
Wa rranties.
These are available at any authorized Mercedes-
Benz Center.
% Should
you lose your Service and Warranty
In fo rm ation booklet, ha vean authorized
Mercedes-Benz Center ar range for a replace‐
ment. The new Service and Warranty In for‐
mation booklet will be pos tedto yo u. Ve
hicle operation outside the USA or Canada When
you are tra veling abroad with your vehicle,
obser vethefo llowing points:
R service points or replacement parts may not
be available immediatel y.
R unleaded fuel forve hicles with a catalytic
con verter may not be available. Leaded fuel
can cause damage tothe catalytic con verter.
R the fuel may ha vea considerably lo wer
octane number. Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models are available in
Europe thro ugh the European Delivery Program.
Fo r more information, please consult an author‐
ized Mercedes-Benz Center, or write toone of the
fo llowing addresses:
In the USA: 20
General no tes

Daimler
VANS US A,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor will record every
service foryo u in the Service and Warranty In for‐
mation booklet. Information on
Roadside Assistance Ro
adside Assis tance of fers tech nical help in the
eve nt of a breakdown. Your calls totheto ll-f ree
Ro adside Assis tance Hotline are ans weredby our
agents 24hours a da y,365 da ysaye ar.
1- 87 7-762-826 7(USA)
1-800-387-0 100(Canada)
Yo u can find fur ther information in theRo adside
Assis tance brochu re(USA) or the "Roadside
Assis tance" section in the Service and Warranty
booklet (Canada). You will find bo thintheve hicle
document wallet. Information on
changing address or owner In
theeve nt of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty In form ation booklet or sim‐
ply call the Cus tomer Assis tance Center (USA) at
th e hotline number 1-8 77-762-826 7or Cus tomer
Service (Canada) at 1-800-387-0 100. So, if nec‐
essar y,we can reach you in a timely fashion.
If yo u sell your Mercedes, please lea vethe entire
literature in theve hicle so that it is available to
th e next owner. If you ha vepur chased a used
ve hicle, please send us the "Notification of Pur‐
ch ase of Used Car" in the Service and Warranty
In fo rm ation booklet or call the Cus tomer Assis‐
ta nce Center (USA) at the hotline number
1-8 77-762-826 7or Cus tomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance with Proposition 65 ("P
rop65"), the
fo llowing de tach able label has been added to
each vehicle sold in Califo rnia: Operating saf
ety &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Always ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified special‐
ist workshop. &
WARNING Risk of accident and injury as
a re sult of incor rect modi fications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. Obser
vethe "Vehicle electronics" section in the
"Technical data". Gene
ral no tes 21

&
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. Connecting equipment
tothe diagnostics connec‐
tion can lead toemissions monitoring information
being reset, forex ample. This may lead tothe
ve hicle failing tomeet therequ irements of the
next emissions inspection du ring the main
inspection. Note
s onchanges tothe engine output
Output inc reases can:
R change the emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
Any tamp ering with the engine management in
order toinc rease the engine output will lead to
th e loss of the New Vehicle Limited Warranty and
ot her warranty entitlements.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. If you
do not inform the buyer, this may con stitute a
punishable of fense under national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and con‐
ve rsions
R workon electronic component parts
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center forth is pur‐
pose. Ve
hicle registration
Mercedes-Benz may ask its service cen terto
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thefo llowing cases your vehicle may not be
re gis tere dto yo uye t:
R You did not pur chase your vehicle at an
authorized specialist dealer.
R Your vehicle has not yet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis teryo ur vehicle with an
authorized Mercedes-Benz Center.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership.
Yo u can do this, forex ample, at an authorized
Mercedes-Benz Center. Cor
rect use of theve hicle
If yo ure mo ve wa rning sticke rs,ot hers may failto
re cognize the dangers. Lea ve warning sticke rs in
position.
Obser vethefo llowing information in particular
when operating theve hicle:
R Safety no tes in these Operating Instructions
R Tech nical da taforth eve hicle General no
tes23