2019 MERCEDES-BENZ SPRINTER service

R
Traf fic ru les and regulations
R Laws per taining tomo torve hicles and saf ety
st andards Multi Purpose
Vehicle &
WARNING Risk of accident due toa high
cen ter of gr avity
As a result of the high center of gr avity the
ve hicle can skid or rollo ver in theeve nt of
ab rupt steering mo vements and/or inapp ro‐
priate speed. #
Adapt the speed and the driving style to
th e driving characteristics of theve hicle
as well as the pr evailing road and
we ather conditions. Utility
vehicles ha vea significantly higher rollo ver
ra te than other types of vehicles.
If th is vehicle is not operated in a safe manner it
could result in an accident, rollo ver as well as to
se vere or fata l injuries.
In a rollo ver crash, an unbel ted person is signifi‐
cantly more likely todie than a person wearing a
seat belt.
Yo u and all vehicle occupants should alw ayswe ar
a seat belt. Information on problems with
your vehicle
If yo u should experience a problem with your
ve hicle, particularly one that you belie vemay
af fect its safe ope ration, weurge youto contact
an au thorized Mercedes-Benz Center immediately
to have the problem diagnosed and rectified.
If th e problem is not resol vedto yo ur satisfaction,
please con tact an au thorized Mercedes-Benz
Center again or write toone of thefo llowing
addresses.
In the USA:
Daimler VANS US A,LLC
Cus tomer Assis tance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Cu stomer Relations Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Re
porting saf ety defects
USA onl y:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5 pursuant tothe
"National Traf fic and Mo torVe hicle Saf etyAc t of
19 66".
If yo u belie vethat your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
Na tional Highw ayTraf fic Saf etyAd ministration
(NHT SA) in addition tonotifying Daimler VANS
US A,LLC.
If NHT SAreceives similar complaints, it may open
an in vestigation, and if it finds that a saf ety
defect exists in a group of vehicles, it may order a
re call and remedy campaign. Ho wever,NHT SA
cannot become in volved in indi vidual problems
between you, your dealer, or Daimler VANS US A,
LLC.
To contact NHT SA,yo u may call theVe hicle
Saf ety Hotline toll-f ree at 1-888-327-4236
(TT Y:1-800-424-9 153); go tohttp://
www.safercar.gov, or write toAd ministrator,
NHT SA, 400 Se venth Street,SW .,Wa shington,
DC 20590, US A.
Yo u can find more information on vehicle saf ety
unde r:http://www.safercar.gov Limited
Warranty
* NO
TEDama getotheve hicle arising from
violation of these operating instructions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
Such damage is not co veredby either the
Limited Warranty or the new or used-vehicle
wa rrant y. #
Obser vethe instructions in these oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forre scue card
The QR code sticke rs are af fixe dto the B-pillar on
th e driver's and front-passen ger side. In theeve nt
of an accident, emergency services can use the
QR code toquickly de term ine the cor responding
re scue card foryo ur vehicle. The cur rent rescue 24
General no tes

card contains, in compact
form ,th e most impor‐
ta nt information about your vehicle e.g. thero ut‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of these are necessary forth e safe
operation of your vehicle, while some assist you
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
ment functions, which are also made possible by
electronic cont rol units.
The elect ronic control units contain da tamemo‐
ri es which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nical events or malfunctions.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating states of sy stem components (e.g.
fl uid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual cont rol unit
function, this data assists the manufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored in
th eeve nt or malfunction memo ry.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or third parties (e.g. breakdown services). Serv‐ ices include
repair services, maintenance pro‐
cesses, warranty claims and quality assurance
measures, forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third par‐
ties collect, process and use this data. They
document tech nical statuses of theve hicle,
assist in finding malfunctions and impr oving qual‐
ity and are transmitted tothe manufacturer, if
necessar y.Fu rthermore, the manufacturer is sub‐
ject toproduct liability. Forth is, the manufacturer
re qu ires tech nical da tafrom vehicles.
Malfunction memories in theve hicle can be reset
by a service outlet as part of repair or mainte‐
nance work.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this data is stored in theve hi‐
cle, you can dele teit at any time. This data is
sent tothird parties only at your requ est, particu‐
lar lywhen you use online services in accordance
with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualization in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climate cont rol settings
R Individualization such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can control this by
means of the cont rol elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer tain General no
tes25

information is simultaneously transfer
redto yo ur
smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selec ted apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. Which type of fur‐
th er data processing occurs is de term ined bythe
pr ov ider of the specific app used. Which settings
yo u can make, if an y,depends on the specific app
and the operating sy stem of your smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connection,
data can be exchanged between your vehicle and
ot her sy stems. The wireless network connection
is enabled via theve hicle's transmission and
re ception unit or via connected mobile end devi‐
ces (e.g. sma rtphones). Online functions can be
used via this wireless network connection. These
include online services and applications/apps,
which are pr ovided bythe manufacturer or by
ot her pr oviders.
Manu factu rer's own services
In the case of the manufacturer's online services,
th e manufacturer describes the functions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides the associated
information subject todata pr otection legislation.
Pe rsonal identification data may be used topro‐
vide online services. The data exchange forth is
ta ke s place via a secure connection, e.g. with the
manufacturer's IT sy stems intended forth e pur‐
pose. The collecting, processing, and use of per‐
sonal identification data be yond the pr ovision of
services occurs exclusively on the basis of a legal
permit or af ter due consent.
Generally, you can activate or deactivate the
services and functions (partly subject toafe e). In
some cases, this also applies tothe whole data
connection of theve hicle. Excluded from this are
special legally prescribed functions and services.
Services of third parties
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The manufacturer has no influence on
th e contents exchanged whilst using these serv‐
ices.
Please ask there spective service pr ovider for
de tails on the type, extent and pu rpose of the
collection and use of personal da tainthe cont ext
of third party services. Event Data
Recorders USA onl
y:
This vehicle is equipped with an event da ta
re corder (EDR). The main pu rpose of an EDR is to
re cord, in cer tain crash or near crash-like situa‐
tions, su chas an air bag deployment or hitting a
ro ad obs tacle, da tathat will assist in unde rsta nd‐
ing how a vehicle's sy stems per form ed. The EDR
is designed torecord da tarelated tovehicle
dynamics and saf ety sy stems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord such
da ta as:
R How various sy stems in your vehicle were
operating;
R Whe ther or not the driver and passenger
saf ety belts werebuckled/fas tened;
R How far (if at all) the driver was depressing
th e accelera tor and/or brake pedal; and,
R How fasttheve hicle was tr ave ling.
This data can help pr ovide a better under standing
of the circums tances in whi chcrashes and inju‐
ri es occur. NOTE: EDR data are recorded by your
ve hicle only if a non-trivial crash situation occurs;
no data are recorded bythe EDR under normal
driving conditions and no personal data (e.g.
name, gende r,age and crash location) are recor‐
ded. Ho wever,ot her parties such as law enforce‐
ment could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash in vestigation.
Ac cess totheve hicle and/or the EDR is needed
to read data that is recorded byan EDR, and spe‐
cial equipment is requ ired. In addition totheve hi‐
cle manufacturer, other parties that ha vethe spe‐
cial equipment, such as law enforcement, can
re ad the information byaccessing theve hicle or
th e EDR.
EDR data may be used in civil and criminal mat‐
te rs as a tool in accident reconstruction, accident
claims and vehicle saf ety. Since the Crash Data
Re trie val CDR tool that is used toextract da ta
from the EDR is commercially available, Daimler 26
General no tes

#
Tounlo ck:pull lo cking pin 2upwards man‐
ually or use the cent ral locking button to
unlo ckthe sliding door (/ page44). #
Press button 1or pull outside handle 3.
The sliding door opens or closes. #
Press button 1again or pull outside handle
3.
The sliding door stops moving. Un
locking the electric sliding door manually If
th ere has been a malfunction or if the battery
has been disconnected, you can use release
cat ch2 todisconnect the sliding door from the
electric mo tor.Then, you can open or close the
door manually. #
Vehicles with comple tesliding door trim:
re mo vethe co ver from release cat ch2.
Service ope ration is accessible. #
Todisconnect the sliding door from the
electric mo tor:turn release cat ch2 180°
clockwise.
The "MAN" position is set. #
Tounlo ck:pull lo cking pin 3upwards man‐
ually or use the cent ral locking button to
unlo ckthe sliding door (/ page44). #
Press button 1. #
Open or close the sliding door with the out‐
side/inside door handle. #
Toconnect the sliding door tothe electric
mo tor:turn release cat ch2 180° counter-
clockwise.
The "AUTO" position is set. #
Adjust the sliding door (/ page 49).
If it is not possible to rectify the malfunction: #
Visit a qualified specialist workshop. Re
setting the electric sliding door Sliding door buttons on
the center console Sliding door button on
the door sill (B-pillar)
Yo u must reset the sliding door if there has been
a malfunction or a voltage supply inter ruption. Opening and closing
49

#
Allow the component parts tocool
down before replacing the bulbs. When
you are replacing the light bulb, obser ve
th efo llowing:
R Do not use any bulb that has been dropped or
has scratches on its glass tube. Otherwise,
th e bulb may explode.
R The bulb may explode if it is hot or if you
to uch, drop or sc ratch it.
R Stains on theglass tube reduce the bulb's
service life. Do not touch theglass tube with
yo ur bare hands. If necessar y,clean theglass
tube with alcohol or spirits in a cold state and
wipe it down with a lint-f ree clo th.
R Protect bulbs from humidity and do not bring
th em into contact with liquids.
Alw ays ensure the bulbs are firm lysecured.
If yo ur vehicle is equipped with LED lamps, you
can check this as follo ws :th e light cone will mo ve
from topto bottom and back again when the
engine starts. Forth is to wo rk,th e low beam
needs tohave been switched on before the
engine is star ted.
Bulbs and lights are a major part of vehicle
saf ety. Therefore, ensure that they are alw ays
wo rking. Ha vethe headlamp setting checkedre g‐
ular ly.
R Before changing the lamps, switch off the
ve hicle's lighting sy stem. This will pr event a
sho rtcircuit.
R Use bulbs only in closed lights that ha vebeen
designed forth em.
R Use only spare bulbs of the same type and
with the cor rect voltage.
If th e new bulb also does not light up, consult a
qu alified specialist workshop. Re
placing front light bulbs (vehicles with hal‐
ogen headlamps) Overview of front bulb types
Yo
u can change thefo llowing bulbs. Halogen headlamps
1 High beam/daytime running la mps:
H15 55 W/15 W
2 Low beam/perime ter ligh t:H7 55 W/W 5 W
3 Turn signal: 3457 NAK 28 W
Changing the halogen headlamps
Re quirements:
R Low beam: light bulb type H7 55 W
R High beam/daytime running lights: light
bulb type H15 55 W/15 W
R Perime ter lights: light bulb type W 5 W
R Turn signal indicators: bulb type 3457NAK
28 W 1
Low beam/perime ter lights housing co ver
2 High beam/daytime running lights housing
co ver
3 Indicator soc ket #
Switch off the lighting sy stem. 84
Light and vision

*
NO
TEWearing out the brake linings by
continuously dep ressing the brake pedal #
Do not depress the brake pedal continu‐
ously whilst driving. #
Touse the braking ef fect of the engine,
shift toa lo werge ar in good time. *
NO
TEDama getothe driv etra in and
engine when pulling away #
Do not warm upthe engine while the
ve hicle is stationar y.Pull away immedi‐
atel y. #
Avoid high engine speeds and driving at
full thro ttle until the engine has reached
its operating temp erature. *
NO
TEDama getothe catalytic con verter
due tonon-combu sted fuel The engine is not
running smo othly and is
misfiring.
Non-combus ted fuel may getinto the cata‐
lytic con verter. #
Only depress the accelera tor pedal
slightly. #
Have the cause rectified immedia tely at
a qualified speciali st workshop. Exhaust emission monitoring
Specific engine sy
stems are designed tokeep
poisonous components of exhaust emissions
within legal limits.
These sy stems only workoptimally if they are
main tained exactly according tomanufacturer's
specifications. It is forth is reason that all work
on the engine should only be per form ed byquali‐
fi ed and authorized Mercedes-Benz Center tech‐
nicians.
Under no circum stances should engine settings
be changed. In addition, all specific main tenance
wo rkmust be per form ed at regular inter vals and
in compliance with the service regulations of the
dealer named in the imprint. Referto the mainte‐
nance booklet for de tails.
Information about short-distance trips
If th eve hicle is predominantly used for short-dis‐
ta nce driving, fuel may accumulate in the engine
oil and cause engine damage.
If yo u main lydrive short dis tances, you should
drive on a free way or go for a country drive for 20 minutes
every300 km (480 miles). This facili‐
ta testh ere ge neration of the diesel particulate fil‐
te r.
Note s onthe speed limitation &
WARNING Risk of inju rythro ugh exceed‐
ing the specified tire load rating or the
permissible speed rating
Exceeding the specified tire load rating or the
permissible speed rating may lead totire
dama geand tothe tires bur sting. #
Therefore, only use tire types and sizes
appr ovedfo ryo ur vehicle model. #
Obser vethe tire load rating and speed
ra ting requ ired foryo ur vehicle. As
the driver, you must find out about the maxi‐
mum permissible speed forth e tires (tire and tire
pressure). In particular, obser vethe legal requ ire‐
ments for tires forth e count ryyou are in.
Yo u can permanently limit the speed of your vehi‐
cle.
Mercedes-Benz recommends a qualified special‐
ist workshop for programming the speed limita‐
tion.
Before overtaking, take into consideration that
th e engine speed limiter pr events the speed
increasing be yond the programmed speed limita‐
tion.
On downhill gradients, the speed limitation may
be exc eeded. Apply the brakes if necessar y.
Displ aymessages indica tethat you are approach‐
ing the limit speed.
Information about fore ign trips
Service
An extensive Mercedes-Benz service is also avail‐
able abroad. Ne vertheless, please remember that
services or spare parts may not be available
immediatel y.The releva nt wo rkshop directories
are available from an authorized Mercedes-Benz
Center.
Fu el
In some countries, only fuels with an inc reased
sulfur con tent are available.
Uns uitable fuel can cause engine damage. In for‐
mation about fuel can be found in the "Fuel" sec‐
tion (/ page 264). Driving and parking
107

Information about transport
byrail
Tr ansporting your vehicle byrail may be subject
to cer tain restrictions or requ ire special meas‐
ures tobe take n in some countries due tovarying
tunnel heights and loading standards.
Yo u can obtain information about this from any
authorized Mercedes-Benz Center.
Note s on brakes &
WARNING Risk of skidding and of an
accident due toshifting down on slippery
ro ad sur faces
If yo u shift down on slippery road sur faces to
inc rease the engine braking ef fect, the drive
wheels may lose traction. #
Do not shift down on slippery road sur‐
fa ces toinc rease the engine braking
ef fect. &
WARNING Risk of accident due tothe
brake sy stem overheating
If yo u lea veyour foot on the brake pedal
when driving, the brake sy stem may overheat.
This increases the braking dis tance and the
brake sy stem may evenfa il. #
Never use the brake pedal as a foot re st. #
Do not depress the brake pedal and the
accelerator pedal at the same time
while driving. Downhill
gradients
On long and steep downhill gradients you should
obse rveth efo llowing instructions:
R invehicles with an automatic transmission,
shift down toshift ranges 2or 1in good time
so that the engine is running at a medium to
high engine speed (/ page117).
% Cha
nge the shift range in good time when
cruise control is acti vated. Obser vethe driv‐
ing tips (/ page105).
Yo uth ereby make use of the braking ef fect of the
engine and do not ha vetobrake as of tento main‐
tai nth e speed. This relie vesth e load on the
service brake and pr events the brakes from over‐
heating and wearing tooqu ickl y. Heavy and light loads &
WARNING Risk of accident due tothe
brake sy stem overheating
If yo u lea veyour foot on the brake pedal
when driving, the brake sy stem may overheat.
This increases the braking dis tance and the
brake sy stem may evenfa il. #
Never use the brake pedal as a foot re st. #
Do not depress the brake pedal and the
accelerator pedal at the same time
while driving. If
th e brakes ha vebeen subjected toa heavy
load, do not stop theve hicle immediately. Drive
on for a short while. The brakes cool down more
qu ickly in the air flow.
If th e brakes ha vebeen used only moderatel y,
yo u should occasionally test their ef fectiveness.
To do this, brake more firm lyfrom a higher speed
while paying attention tothe tra ffic conditions.
The brakes will grip better as a result.
We tro ad sur faces
If yo u ha vebeen driving for a long time in heavy
ra in without braking, there may be a dela yed
re sponse when youfirs t apply the brakes. This
may also occur af ter driving thro ugh a car wash
or deep water.Yo u must depress the brake pedal
more firm ly. Main tain a longer di stance tothe
ve hicle in front.
While paying attention tothe tra ffic conditions,
yo u should brake theve hicle firm ly af ter driving
on a wetro ad sur face or thro ugh a car wash. This
heats the brake discs so that they dry more
qu ickl y,which pr otects them against cor rosion.
Limited braking ef fect on salt-trea tedro ads:
R a layer of salt on the brake discs or brakepads
can increase braking dis tances conside rably,
or braking may happen on only one side
R maintain an especially lar gesafe dis tance to
th eve hicle in front
To remo vethe la yer of salt:
R apply the brakes from time totime, paying
attention totraf fic conditions
R carefully dep ress the brake pedal at the end
of a journey and af terth est art of a new jour‐
ney
Checking the brakepad thickness
In addition tomonitoring using the brakepad wear
sensor, regular lymonitor and check all of the 108
Driving and pa rking

brakepads
byper form ing a visual inspection to
look for pad material wear.
If yo u are unable tocheck the brakepad wear on
th e inside of the wheels, remo vethe wheels if
yo u possess there qu ired skills, or visit a qualified
specialist workshop.
If th e brakepad material thickness is less than
0. 12 in (3 mm), ha vethe brakepads checked and
re placed at a qualified specialist workshop, if
necessar y.
Do not solely rely on the brakepad wear sensor.
It is also strongly recommended that you ha ve
th e brakepads checked at a qualified specialist
wo rkshop, not only at everyservice displa yedby
th e maintenance inter val displa y,but also prior to
long journe ysand when ever the wheels are
re mo ved.
Ne w brake discs and brakepads
New brakepads and brake discs on lyreach their
optimal braking ef fect af ter appro ximately
10 0 miles (100 kilome ters).
Unti lth en, compensate forth ere duced braking
ef fect by applying greater pressure tothe brake
pedal. For saf etyre asons, Mercedes-Benz recom‐
mends that you only ha vebrakepads and brake
discs which are appr ovedby Mercedes-Benz
ins talled on your vehicle.
Other brake discs or brakepads may compromise
th e saf ety of your vehicle.
Alw aysre place all brake discs and brakepads on
an axle at the same time. Alw ays ins tall new
brakepads when replacing brake discs.
Pa rking brake &
WARNING Risk of skidding or an acci‐
dent bybraking with the parking brake
If yo u ha vetobrake your vehicle with the
parking brake, the braking dis tance is consid‐
erab lylonger and the wheels may loc k.There
is an increased risk of skidding and/or acci‐
dent. #
Only brake theve hicle with the parking
brake if the service brake has failed. #
Inthis case, do not apply the parking
brake with too much forc e. #
Ifth e wheels loc k,immediately release
th e parking brake as much as required
fo rth e wheels toturn again. Ve
hicles with a manual parking brake
When driving on wetro ads or dirt-co vered sur fa‐
ces, road salt or dirt may getinto the parking
brake. This causes cor rosion and a reduction of
braking forc e.
In order topreve ntthis, drive with the parking
brake lightly applied from time totime.
When doing so, drive for a dis tance of appr ox‐
imately 300 ftat a maximum speed of 13mph
(20 km/h).
The brake lights do not light up when you brake
th eve hicle with the parking brake.
Information about driving on wetroads
Hydroplaning &
WARNING Risk of aquaplaning because
tire tread is too low
Depending on the dep thofthewate r onthe
ro adw ay, aquaplaning can occur despite suf fi‐
cient tire tread dep thand low speed. #
Avoid tire ruts and brake carefully. The
refore , in heavy rain or other conditions in
which hydroplaning can occur, drive as follo ws:
R Reduce your speed.
R Avoid tire ruts.
R Brake carefully.
Driving on flooded roads
Bear in mind that vehicles tr aveling in front or in
th e opposite direction create waves. This may
cause the maximum permissible dep thofwa ter
to be exc eeded. These no tes must be obser ved
under all circum stances. Otherwise, you can
damage the engine, electrics and transmission.
If yo u ha vetodrive on stre tches of road on which
wa ter has collected, please bear in mind thefo l‐
lowing:
R The wate r level of standing water may not be
abo vethe lo wer edge of the front bumper.
R You may drive no faster than walking pace.
Obser vethe no tes on ford ing while off- road for
all-wheel drive vehicles (/ page110). Driving and parking
109