2019 MERCEDES-BENZ SPRINTER service

DSR (/
page 120)
00D9 HOLD fu
nction (/ page 145)
00CE Ad
aptive Highbeam Assist(/ page81 )
00D7 AT
TENTION ASSIST deactivated
003E A door is not fully closed.
00C5 Re
ar wind owwiper swit ched on
(/ page 89)
002E LO
W RANGE active (/ page119)
SOS
NOT
RE ADY Emergency call sy
stem not active Ac
tive Lane Keeping Assist switched
off (/ page155)
00D4 Ac
tive Brake Assi stdeactivated
(/ page 139) Blind Sp
otAssi stswitched off
(/ page 152) Se
tting the in strument lighting #
Turn brightness control knob 1upwards or
down wards.
The lighting on the Instrument Display and
th e cont rol elements in theve hicle interior is
set.
% In
vehicles without brightness contro l knob
1, the instrument lighting can be set via the
on-board computer (/ page170). Menus and submenus
Calling up functions on
the service menu On-board computer:
4 Service #
Select and con firm there qu ired function.
The following functions are available on the
Service menu:
R Messages: message memo ry (/ page 277)
R DEF : Displ aysth e DEF range and le vel
( / page 128)
R Tires :
- Che cksth e tire pressure with the tire
pressure monitoring sy stem
(/ page 239)
- Restarts the tire pressure monitoring sys‐
te m (/ page240)
R ASSYST PLUS: calls up the service due date
(/ page 202)
R Engine Oil Level : measures engine oil le vel
R Long-term consumption Calling up
the assistant display On-board computer:
4 Assistance #
Select the desired display and confirm.
The following displa ysare available on the assis‐
ta nt displ ay:
R Assi stant display
R Attention le vel (/ page 151) #
Swit chbetween the displa ysand con firm the
selected displa y. 16 6
Instrument Display and on-board computer

Information about Mercedes PRO
When you log in with a user account tothe
Mercedes PRO por tal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability is countr y-dependent. You can check
th eav ailability of Mercedes PRO in your country
at thefo llowing page: http://www.me rcedes.pro
Fo r more information on Mercedes PRO contact
an authorized Mercedes-Benz Center or visit the
Mercedes PRO por tal. Information about Mercedes PRO connect
Mercedes PRO connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement
(breakdown assi stance call button or auto‐
matic accident or breakd own de tection)
Use the breakdown assis tance call button in
th eov erhead cont rol panel tomake a call to
th e Mercedes-Benz Cus tomer Center
(/ page 171).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page171).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rol panel tomake a call tothe
Mercedes-Benz emer gency call center
(/ page 171).
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emer gency
call center are available foryo u around the clock
fo rth e use of the services.
Please no tethat Mercedes PRO connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbers. In emergencies, you can also use the
Emergency Call Sy stem (/ page216).
The following conditions must be met touse
Mercedes PRO connect services in theve hicle:
R You ha veaccess toa GSM network
R The contract partner's GSM network co ver‐
age is available in there spective region
R The ignition is switched on, so that vehicle
data can be transfer red automatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, you can select a service and be connec ted
to a specialist at the Mercedes-Benz Cus tomer
Center. Making a call via the
overhead control panel 1
Breakdown assis tance call button
2 Release cat chforth e co ver on the0053 but‐
to n (SOS button)
3 0053 button (SOS button) #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: pressthe
re lease cat chforth e co ver on 0053 button
2 brief lyto open. #
Press and hold 0053button 3for at least
one second.
An emer gency call can still be triggered when a
breakdown assis tance call is acti ve. This has pri‐
ority over all other active calls. Information on
theRo adside Assistance call
via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Center
using theRo adside Assis tance button has been
initia ted via theove rhead cont rol panel: Mercedes PRO
171

In
theeve nt of a breakdown, you will get suppor t:
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest authorized Mercedes-
Benz Center.
Yo u may be charge dfo rth ese services.
Yo u can find information on thefo llowing topics:
R activation of Mercedes PRO connect
R operating theve hicle
R nearest authorized Mercedes-Benz Center
R other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Center (/ page172). Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Emer gency Call Sys‐
te m (/ page216).
An emergency call is made tothe Mercedes-Benz
emer gency call center af ter an accident:
R avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
center.
R if necessa ry,th e contact person at the
Mercedes-Benz emergency call center for‐
wa rdsth e call toMercedes PRO connect acci‐
dent management.
R if necessar y,theve hicle will be towe dto an
authorized Mercedes-Benz Center.
If th eve hicle de tects a minor accident, a mes‐
sage appea rsinthe multimedia sy stem.
The message is confirmed in the multimedia sys‐
te m:
R avo ice connection is made toa con tact per‐
son at Mercedes PRO connect accident man‐
agement.
R if necessar y,theve hicle will be towe dto an
authorized Mercedes-Benz Center. Tr
ansmitted data during a breakdown assis‐
tance call
In cer tain countries you must con firm the data
transfer. When
you make a breakdown assistance call via
Mercedes PRO connect, data will be trans ferred.
The following data is transfer red if a breakdown
assis tance call is made via Mercedes PRO con‐
nect:
R vehicle identification number
R reason forth e initiation of the call 17 2
Mercedes PRO

Making a call from
the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select an entry.
The call is made.
Calling up additional options in the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
For pr eviously stored contacts: select 0048in
th e line of an entry.
The sear chresults are displa yed. Apple CarPlay™
Overview of Apple CarPlay™
&
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay™. They are oper‐
ated using theto uchsc reen, Touch Control or the
Siri ®
vo ice-operated control sy stem. You can acti‐
va te thevo ice-opera ted control sy stem bypress‐
ing and holding the£ button on the multifunc‐
tion steering wheel.
Only one mobile phone at a time can be connec‐
te d via Apple CarPlay™ tothe multimedia sy stem.
The availability of Apple CarPlay™ may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it. Information on Apple CarPlay™
When Apple CarPlay™ is being used,
the iPod ®
media source is not available forth ere spective
iPhone ®
.
Connecting an iPhone ®
via Apple CarPlay™
(with cable)
Re quirements:
R The multimedia sy stem is equipped with the
function.
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R The full range of functions for Apple CarPlay™
is only available with an In tern et connection. #
Connect the iPhone ®
to the00C2 USB port
on the multimedia sy stem using a suitable
cable (/ page190). #
Ifno other device is connected with the sys‐
te m via Blue tooth®
: confirm the data pr otec‐
tion pr ovisions. #
If ano ther device is connected via Blue tooth®
or Apple CarPlay™ (wireless) with the sy stem:
ta p on theTap here to start Apple CarPlay
for: message.
or #
Select the iPhone ®
in the device list
under the application.
The pr evious connection via Blue tooth®
or
Apple CarPlay™ (wireless) is disconnected.
The device newly connected via cable is
active.
Ac cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
Exiting Apple CarPlay™ #
Press 00E2button.
% If Apple CarPlay™
was not displa yed full-
screen before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Apple CarPlay™ in the main
menu. 18 6
MBUX multimedia sy stem

Connecting an iPhone
®
via Apple CarPlay™
(wireless)
Requ irements:
R The multimedia sy stem is equipped with the
function.
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R Blue tooth ®
is activated on the device (see the
manufacturer's operating instructions).
R The device is "visible" forot her devices.
R There is an Internet connection forth e full
ra nge of functions for Apple CarPlay™.
Multimedia sy stem:
4 © 5
Phone 5
00A5
Sear ching for a mobile phone #
Select Connect New Device.
The available iPhone ®
is shown.
Connecting a mobile phone #
Select the iPhone ®
. #
Select Start Apple CarPlay.
% It is possible at any time
toswitch between
connection via Blue tooth®
or via Apple Car‐
Play™ (wireless) in the device list.
Ac cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
% When
the Apple CarPlay™ connection is
active, you can swit chStart Automatically on
or off.
Exiting Apple CarPlay™ #
Press the00E2 button.
% If Apple CarPlay™
was not displa yed in the
fo re ground before disconnecting, the applica‐
tion starts in the bac kground when reconnec‐
te d. You can call up Apple CarPlay™ in the
main menu.
Calling up Apple CarPlay™ sound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Apple CarPlay
5 Z #
Select sound settings. Ending Apple CarPlay™ #
Toend the connection of Apple Carplay™
(cable): disconnect the connection via the
connecting cable between the iPhone ®
and
multimedia sy stem. #
Toend the connection of Apple Carplay™
(wireless): de-authorize the iPhone ®
in the device list under
the application.
% Re
gardless of whe ther the connection is via
cable or wireless, Mercedes-Benz recom‐
mends disconnection only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
Only one mobile phone at a time can be connec‐
te d via Android Auto to the multimedia sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it. MBUX multimedia sy
stem 187

Information on Android
Auto
While using Android Auto,va rious functions of
th e multimedia sy stem, forex ample the media
source Blue tooth®
audio, are not available.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(/ page 182).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port 00C2using a
suitable cable (/ page190).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
4 © 5
Smartphone
5 Mercedes PRO & Apps 5
Android Auto
5 Start Android Auto
Ac cepting/rejecting the data pr otection pro‐
visions
% The
firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons.
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
Exiting Android Auto #
Press the00E2 button.
% If Android
Autowa s not displa yed in thefo re‐
ground before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Android Autointhe main
menu.
Calling up the Android Autosound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Android Auto
5 Z #
Select sound settings. Ending Android
Auto #
Disconnect the connecting cable between the
mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay™ Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay™, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymized)
The transfer of this data is used tooptimize com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is random lyge ner‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page181).
The following vehicle status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how con‐
te nt is displ ayedto cor respond tothe driving sit‐
uation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Accele ration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr ove it (e.g. so it
can continue functioning when in a tunnel). 18 8
MBUX multimedia sy stem

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page164) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving with frequent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ration in mountainous terrain or
on poor road sur faces
R when the engine is of ten le ftidling for long
periods
R operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Fu rther information can
be obtained at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due da tewhen the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page 202). Engine compartment
Opening and closing
the hood &
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. 202
Maintenance and care

#
Slowly inse rtdipstick 1into the dipstick
guide tube as far as it will go and pull it out
af te rth re e seconds.
R Oil le vel OK: the oil le vel is between the
MIN and the MAX mar k.
R Oil le velto o low: the oil le vel is at the MIN
mark or belo w. #
Ifth e oil le vel is too lo w,add appr ox.
1. 1 US qt (1 liter) engine oil. #
Ifth e oil le vel is too high, drain off excess
engine oil.
Vi sit a qualified specialist workshop.
Checking the engine oil le vel with an on-
board computer
Re quirements:
R The vehicle is le vel during the measuring
process.
R The hood is not open.
R Depending on the driving profile, the oil le vel
can be displa yed only af ter a driving time of
up to30 minutes and only when the ignition
is switched on.
On-board computer: 4 Service 5
Engine Oil Level
Yo u will see one of thefo llowing messa ges in
th e multifunction displa y:#
Measuring Engine Oil Level...: measurement
ofthe oil le vel not yet possible. Repeat the
qu ery af ter driving a maximum of 30 minutes. #
Engine Oil Level OK andthe bar todisplay the
oil le vel in the multifunction display is green
and lies between "MIN" and "MAX": the oil
le ve l is OK. #
Engine Oil Level Drive until the engine is
warm. :wa rm upthe engine tooperating tem‐
perature. #
Engine Oil Level Correct Measurement Only
if Vehicle Is on Level Ground: park theve hicle
on an even su rface. #
Engine Oil Level Add 1,0 liq.gal. andthe bar
to display the oil le vel in the multifunction dis‐
play is orange and lies below "MIN": add
1. 1 US qt (1 l ) of engine oil. #
Reduce Engine Oil Level andthe bar display‐
ing the oil le vel in the multifunction display is
orange and lies abo ve"MAX": drain off excess
engine oil.
Vi sit a qualified specialist workshop. #
For Engine Oil Level Switch Ignition On :
switch on the ignition in order tocheck the
engine oil le vel. #
Engine Oil Level System Inoperative: sensor is
defective or not connec ted. Visit a qualified
specialist workshop. #
Engine Oil Level System Currently Unavaila-
ble: close the hood.
% Ve
hicles with cold oil le vel displa ys:th e oil
le ve l is automatically displa yed on the multi‐
function display af terth eve hicle has been
non-operational for an extended pe riod. If it
is not possible tomeasu rethe engine oil
le ve l, a releva nt messa gewill appear.
Ad ding engine oil &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain components in the engine compart‐
ment can be very hot, e.g. the engine, the
ra diator and parts of theex haust sy stem. #
Allow the engine tocool down and only
to uch component parts desc ribed in the
fo llowing. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. If
yo u ha vetocar ryout any workinthe engine
compartment, touch only thefo llowing compo‐
nents:
R Hood
R Engine oil filler opening cap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap Maintenance and care
205