2017 TOYOTA HIGHLANDER HYBRID Owners Manual

6258-2. Steps to take in an emergency
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When trouble arises
HIGHLANDER_HV_U (OM48F12U)
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 539)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( →P. 226)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features →P. 666)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 148)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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6268-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm, confirm
that the electronic key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( →P. 95)
Open the hood and fuse box
cover.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt bat tery is discharged
The following procedures may be used to start the hybrid sys-
tem if the 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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6278-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
Remove the engine cover.
Connect the jumper cables according to the following procedure:Connect a positive jumper cabl e clamp to the exclusive jump
starting terminal on your vehicle.
Connect the clamp on the other e nd of the positive cable to the
positive (+) battery terminal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle.
Connect the clamp at the other end of the negative cable to a
solid, stationary, unpainted metallic point away from the exclusive
jump starting terminal and any moving parts, as shown in the
illustration.
Start the engine of the second v ehicle. Increase the engine speed
slightly and maintain at that level for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.4
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6288-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
Open and close any of the doors of your vehicle with the power
switch off.
Maintain the engine speed of t he second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
Make sure the “READY” indicato r comes on. If the indicator does
not come on, contact your Toyota dealer.
Once the hybrid system has start ed, remove the jumper cables in
the exact reverse order from which they were connected.
Close the exclusive jump starting terminal cover, and reinstall the
fuse box cover to its original position.
When installing, first hook the fuse box cover onto the two rear tabs.
Once the hybrid system starts, ha ve the vehicle inspected at your
Toyota dealer as soon as possible.
■ Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ When recharging or repl acing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wireless remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12-volt battery.
● Vehicle with power back door: The power back door must be initialized.
(→P. 677)
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The
12-volt battery recharges automatically while the hybrid system is operating.)
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6298-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
WARNING
■Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally igniting the flam-
mable gas that may be emitted from the 12-volt battery:
● Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the intended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come into contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open flame near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic electrolyte,
while related parts contain lead and lead compounds. Observe the following
precautions when handling the 12-volt battery:
● When working with the 12-volt battery, always wear safety glasses and
take care not to allow any 12-volt battery fluids (acid) to come into contact
with skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that 12-volt battery fluid comes into contact with the skin or
eyes, immediately wash the affected area with water and seek medical
attention.
Place a wet sponge or cloth over the affected area until medical attention
can be received.
● Always wash your hands after handling the 12-volt battery support, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.
■ After recharging the 12-volt battery
Have the 12-volt battery inspected at your Toyota dealer as soon as possi-
ble.
If the 12-volt battery is deteriorating, continued use may cause the 12-volt
battery to emit a malodorous gas, which may be detrimental to the health of
passengers.
■ When replacing the 12-volt battery
→ P. 521

6308-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
NOTICE
■When handling jumper cables
When connecting the jumper cables, ensure that they do not become entan-
gled in the cooling fans or belt.
■ Exclusive jump starting terminal
The exclusive jump starting terminal is intended to charge the 12-volt bat-
tery on your vehicle from another vehicle in an emergency. Do not use the
exclusive jump starting terminal to jump start another vehicle.

6318-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U (OM48F12U)
●The needle of the engine coolant temperature gauge ( →P. 103)
enters the red zone or a loss of hybrid system power is experi-
enced. (For example, the vehicle speed does not increase.)
● “Hybrid System Overheated Reduced Output Power” is shown on
the multi-information display.
● Steam comes out from under the hood.
■If the needle of the engine coolant temperature gauge enters
the red zone
Stop the vehicle in a safe place and turn off the air conditioning
system, and then stop the hybrid system.
If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
After the hybrid system has
cooled down sufficiently,
inspect the hoses and radia-
tor core (radiator) for any
leaks.Radiator
Cooling fans
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
If your vehicle overheats
The following may indicate that your vehicle is overheating.
Correction procedures
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6328-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F12U)
The coolant level is satisfac-
tory if it is between the
“FULL” and “LOW” lines on
the reservoir.Reservoir
“FULL”
“LOW”
Radiator cap
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fans operate and to check for
coolant leaks from th e radiator or hoses.
The fans operate when the air conditioning system is turned on immedi-
ately after a cold start. Confirm that the fans are operating by checking
the fan sound and air flow. If it is difficult to check these, turn the air con-
ditioning system on and off repeatedly.
(The fan may not operate in freezing temperatures.)
If the fans are not operating:
Stop the hybrid system immediately and contact your Toyota
dealer.
If the fans are operating:
Have the vehicle inspected at the nearest Toyota dealer.
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