2016 MAZDA MODEL 3 HATCHBACK Owners Manual (in English)

7–39
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Over Rev. Buzzer *
The buzzer sounds to notify the driver if
the engine speed is about to exceed the
permissible engine speed.
CAUTION
Operate the accelerator and shift gears
according to the driving conditions so
that the buzzer does not sound. If the
engine speed exceeds the permissible
engine speed, the engine could be
damaged.

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7–40
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
When Liftgate/Trunk Lid
Cannot be Opened
If the vehicle battery is dead or there is a
malfunction in the electrical system and
the liftgate/trunk lid cannot be opened,
perform the following procedure as an
emergency measure to open it:
(5–door)
1. Remove the cap on the interior
surface of the liftgate with a À athead
screwdriver.


Cap

2. Turn the lever to the right to unlock the
liftgate.


Lever
Cap
(4–door)
1. Open the cover.
2. Open the cap.


Cover
Cap

3. Turn the screw counterclockwise and
remove it, and then remove the inner
cover.


Screw

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7–41
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
4. Move the lever to the left to fold the
seatback.


Cover
Lever

5. Move the lever to the left to open the
trunk lid.

(Type A)


(Type B)



After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon as
possible.
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7–42
If Trouble Arises
Active Driving Display Does Not Operate*
*Some models.
I f t h e A c t i v e D r i v i n g
Display Does Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with
the engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.

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8–1
8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.



Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ....... 8-2
Customer Assistance (Canada) ...... 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) .... 8-10

Mazda Importer/Distributors .......... 8-12
Importer/Distributor ..................... 8-12

Reporting Safety Defects .................. 8-13
Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14

Warranty ............................................ 8-15
Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18

Cell Phones ........................................ 8-19
Cell Phones Warning .................... 8-19

Event Data Recorder ........................ 8-20
Event Data Recorder (U.S.A. and
Canada) ........................................ 8-20 Recording of Vehicle Data ................ 8-21
Recording of Vehicle Data ........... 8-21

Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-22
Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-22

Tire Information (U.S.A.) ................. 8-24
Tire Labeling ................................ 8-24
Location of the Tire Label
(Placard) ....................................... 8-30
Tire Maintenance ......................... 8-33
Vehicle Loading ........................... 8-36
Steps for Determining the Correct
Load Limit ................................... 8-42

Declaration of Conformity ............... 8-43
Declaration of Conformity ........... 8-43


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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
N O T E
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modi¿ ed to accommodate a person with certain medical conditions in
accordance with a certi¿ ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 


y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 


y If it becomes necessary to have the components or wiring system for the supplementary
restraint system modi¿ ed to accommodate a person with certain medical conditions in
accordance with a certi¿ ed physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modi¿ ed to accommodate a person with certain medical
conditions in accordance with a certi¿ ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you ef¿ ciently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)


If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a ¿ nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to ¿ rst use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.

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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certi¿ ed by the Arbitration Certi¿ cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may ¿ le a claim with BBB
AUTO LINE. Claims must be ¿ led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To ¿ le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to ¿ le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identi¿ cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage,
the approximate date and mileage at the time any problem(s) were ¿ rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days from the time your
complaint is ¿ led; there may be a delay of 7 days if you did not ¿ rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report
by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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