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Interior Features
Bluetooth®
*Some models.
 Troubleshooting * 
            Mazda  Bluetooth ®  Hands-Free Customer Service
    If you have any problems with Bluetooth 
® , contact our toll-free customer service center.     
 
 
 y    U.S.A.  
   Phone: 800-430-0153 (Toll-free) 
  Web: www.MazdaUSA.com/bluetooth 
 
 
 
 y    Canada  
   Phone: 800-430-0153 (Toll-free) 
  Web: www.mazdahandsfree.ca 
 
 
 
 y    Mexico  
   Center of Attention to Client (CAC) 
   Phone: 01-800-01-MAZDA (Toll-free) 
  Web: www.mazdamexico.com.mx
    
    Bluetooth 
®  Device pairing, connection problems
 Symptom   Cause   Solution  method 
 Unable to perform pairing   —  First make sure the device is 
compatible with the Bluetooth 
®  
unit, and then check whether the 
Bluetooth 
®  function and the Find 
Mode/Visible setting *1  on the device 
are turned on. If pairing is still 
not possible after this, contact an 
Authorized Mazda Dealer or Mazda 
Bluetooth 
®  Hands-Free Customer 
Service. 
 Pairing cannot be performed again  The pairing information paired to 
the Bluetooth 
®  unit or device is not 
recognized correctly.  Perform pairing using the following 
procedure.  
     y  Clear “Mazda” stored in the device. 
    y  Perform  pairing  again.     
 Unable to perform pairing 
 The  Bluetooth 
®  function and the 
Find Mode/Visible setting *1  on the 
device may turn off automatically 
after a period of time has elapsed 
depending on the device.  Check whether the Bluetooth ®  
function and the Find Mode/Visible 
setting 
*1  on the device are turned on 
and pairing or reconnect.   Does not connect automatically 
when starting the engine 
 Automatically connects, but then 
disconnects suddenly 
 Disconnects  intermittently  The device is in a location in which 
radio wave interference can occur 
easily, such as inside a bag in a rear 
seat, in a rear pocket of a pair of 
pants.  Move the device to a location in 
which radio wave interference is less 
likely to occur. 
 Does not connect automatically 
when starting the engine  The pairing information is updated 
when the device OS is updated.  Perform pairing again. 
     *1   Setting which detects the existence of a device external to the Bluetooth 
®   unit    
   
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