2011 FORD EXPLORER Owners Manual

Troubleshooting
Condition Potential Causes
Can’t create a
MyKey™•Key in the ignition is already a MyKey™.
•Key in the ignition is the last remaining admin key
(there always has to be at least one admin key).
•Intelligent access key (if equipped) is not in the
backup slot (for vehicles with push button start).
•SecuriLockpassive anti-theft system is disabled
or in unlimited mode.
•Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer toUsing MyKey™
with remote start systemssection.
Cannot program
the MyKey™
optional settings•Key in the ignition is a MyKey™.
•No MyKeys™ are programmed to the vehicle.
Refer toCreate a MyKey™section.
•Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer toUsing MyKey™
with remote start systemssection.
Cannot clear
MyKey™•Key in the ignition is a MyKey™ .
•No MyKeys™ are programmed to the vehicle.
Refer toCreate a MyKey™section.
•Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer toUsing MyKey™
with remote start systemssection.
Lost the only
admin key•Purchase a new key from your authorized dealer.
Lost any key•For programming spare keys, refer to the
Programming spare keyssection in this chapter.
I accidentally
programmed all
keys as MyKeys™•Vehicle has a non Ford-approved remote start
system that is recognized as an admin key. Refer to
theUsing MyKey™ with remote start systems
section to reset all MyKeys™ as admin keys.
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Condition Potential Causes
No MyKey™
function•An admin intelligent access key is present at a
push-and-start vehicle.
•No MyKeys™ are programmed to the vehicle.
Refer toCreate a MyKey™section.
•Vehicle has been started using a non
Ford-approved remote start system (as an admin
key) then a MyKey™ is inserted without restarting
the engine.
MyKey™
programmed total
includes one
additional key•Unknown key has been programmed to the vehicle
as a MyKey™.
•Vehicle is equipped with a non Ford-approved
remote start system. Refer toUsing MyKey™ with
remote start systemssection.
Admin keys
programmed total
includes one
additional key•Unknown key has been programmed to the vehicle
as admin key.
•Vehicle is equipped with a non Ford-approved
remote start system. Refer toUsing MyKey™ with
remote start systemssection.
MyKey™ distance
does not
accumulate•MyKey™ is not being used by the intended user.
•MyKey™ system has been recently cleared.
•Vehicles has been remote started using a non
Ford-approved remote start system (as if an admin
key) then a MyKey™ is inserted without recycling
the MyKey™ in ignition.
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POWER DOOR LOCKS
•Press the
control to unlock all
doors.
•Press the
control to lock all
doors.
Smart unlocks for integrated keyhead transmitter (IKT)
This feature helps to prevent you from locking yourself out of the vehicle
if your key is still in the ignition.
When you open one of the front doors and you lock the vehicle with the
power door lock control (on the driver or passenger door trim panel), all
the doors will lock, then all doors will automatically unlock reminding
you that your key is still in the ignition.
The vehicle can still be locked with the key in the ignition by using the
keyless entry keypad with the driver door closed, or by pressing the
control on the transmitter even if the doors are not closed.
If both front doors are closed, the vehicle can be locked by any method,
regardless of whether the key is in the ignition or not.
Smart unlocks for intelligent access keys (IA key) (if equipped)
The smart unlock feature is intended to prevent you from unintentionally
locking your IA key inside your vehicle’s passenger compartment or rear
cargo area.
When you lock your vehicle using the driver or passenger power door
lock control (with the door open, vehicle in park and ignition off), after
you close the door the vehicle will search for an IA key in the passenger
compartment. If an IA key is found inside the vehicle, all of the doors
will immediately unlock and the horn will chirp, indicating that the IA
key is inside.
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In order to override the smart unlock feature and intentionally lock the
IA key inside the vehicle, you can lock your vehicle after all doors are
closed by using the keyless entry keypad, pressing the
control on
another IA key or touching the locking area on the handle with another
IA key in your hand. Refer toKeyless entry systemin this chapter for
more information on keyless entry keypad operation.
When you open one of the front doors and you lock the vehicle using the
driver or passenger power door lock control (with the vehicle not in P
(Park) and the ignition off, or the ignition on), all doors will lock, then
all doors will automatically unlock reminding you that the vehicle is not
in P (Park) or the ignition is on.
Autolock feature (if enabled)
The autolock feature will lock all the doors when:
•all the doors are closed,
•the ignition is on,
•you shift into any gear putting the vehicle in motion, and
•the vehicle attains a speed greater than 12 mph (20 km/h).
The autolock feature repeats when:
•any door is opened then closed while the ignition is on and the vehicle
speed is 9 mph (15 km/h) or lower, and
•the vehicle then attains a speed greater than 12 mph (20 km/h).
Deactivating/activating autolock feature
Your vehicle comes with the autolock features activated; there are three
methods to enable/disable this feature:
•Through your authorized dealer,
•by using a power door unlock/lock procedure, or
•by using the instrument cluster message center. Refer toMessage
centerin theInstrument Clusterchapter.
Note:The autolock feature can be activated/deactivated independently
of the autounlock feature.
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Power door lock switch autolock enable/disable procedure
Before starting, ensure the ignition is off and all vehicle doors are closed.
You must complete Steps 1–5 within 30 seconds or the procedure will
have to be repeated. If the procedure needs to be repeated, wait a
minimum of 30 seconds before beginning again.
1. Turn the ignition on.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition off.
4. Press the power door unlock
control on the door panel three
times.
5. Turn the ignition back on. The
horn will chirp one time to confirm
programming mode has been entered and is active.
6. To enable/disable the autolock feature, press the unlock control, then
press the lock control. The horn will chirp once if autolock was
deactivated or twice (one short and one long chirp) if autolock was
activated.
7. Turn the ignition off. The horn will chirp once to confirm the
procedure is complete.
Autounlock feature (if enabled)
The autounlock feature will unlock all the doors when:
•the ignition is on, all the doors are closed, and the vehicle has been in
motion at a speed greater than 12 mph (20 km/h);
•the vehicle has then come to a stop and the ignition is turned off or to
accessory; and
•the driver door is opened within 10 minutes of the ignition being
turned off or to accessory.
Note:The doors will not autounlock if the vehicle has been
electronically locked after the ignition is turned off and before the driver
door is opened.
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Deactivating/activating autounlock feature
Your vehicle comes with the autounlock feature activated; there are three
methods to enable/disable this feature:
•Through your authorized dealer,
•by using a power door unlock/lock sequence, or
•by using the instrument cluster message center. Refer toMessage
centerin theInstrument Clusterchapter.
Note:The autounlock feature can be activated/deactivated
independently of the autolock feature.
Power door lock switch autounlock enable/disable procedure
Before starting, ensure the ignition is off and all vehicle doors are closed.
You must complete Steps 1–5 within 30 seconds or the procedure will
have to be repeated. If the procedure needs to be repeated, wait a
minimum of 30 seconds before beginning again.
1. Turn the ignition on.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition off.
4. Press the power door unlock
control on the door panel three
times.
5. Turn the ignition back on. The
horn will chirp one time to confirm
programming mode has been entered and is active.
6. To enable/disable the autounlock feature, press the lock control, then
press the unlock control. The horn will chirp once if autounlock was
deactivated or twice (one short and one long chirp) if autounlock was
activated.
7. Turn the ignition off. The horn will chirp once to confirm the
procedure is complete.
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CHILDPROOF DOOR LOCKS
•When these locks are set, the
rear doors cannot be opened from
the inside.
•The rear doors can be opened
from the outside when the
childproof door locks are set, but
the doors are unlocked.
The childproof locks are located on
the rear edge of each rear door and
must be set separately for each
door. Setting the lock for one door
will not automatically set the lock
for both doors.
•Insert the key and turn to the
lock position (key horizontal) to
engage the childproof locks.
•Insert the key and turn to the
unlock position (key vertical) to disengage the childproof locks.
REMOTE ENTRY SYSTEM
The integrated keyhead transmitters (IKTs) and intelligent access keys
(IA key) comply with part 15 of the FCC rules and with RSS-210 of
Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
The typical operating range for your transmitter is approximately 33 feet
(10 meters) unless equipped with remote start, which allows for greater
range performance. A decrease in operating range could be caused by:
•weather conditions,
•nearby radio towers,
•structures around the vehicle, or
•other vehicles parked next to your vehicle.
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The transmitter allows you to:
•remotely unlock the vehicle doors
.
•remotely lock all the vehicle doors
.
•remotely open the power liftgate (if equipped)
.
•remotely start/stop the vehicle (if equipped)
. Refer toRemote
startlater in this section.
•activate the personal alarm
.
•arm and disarm the perimeter anti-theft system.
•operate the illuminated entry feature.
Refer toIntelligent accessin this section for more features.
The remote entry lock/unlock feature operates in any ignition position
except while the vehicle is in the start position. The panic feature
operates with the ignition off.
If there are problems with the remote entry system, make sure to take
ALL integrated keyhead transmitters or intelligent access keys
with you to the authorized dealer in order to aid in troubleshooting the
problem.
Intelligent access (if equipped)
Your intelligent access system uses a radio frequency (RF) signal to
communicate with your vehicle and authorize your vehicle to unlock
when commanded (either by touching the inside of the driver or front
passenger exterior door handle, by activating the exterior power liftgate
button, or a button on the transmitter itself). If excessive RF
interference is present in the area, or if your transmitter battery is low, it
may be necessary to mechanically unlock your door. The mechanical key
blade in your IA key can be used to open the driver’s door in this
situation (refer toIntelligent access keyin this chapter for more
information on the location and use of the mechanical key blade).
Your vehicle will allow you to unlock and enter your vehicle without
actively using a key or transmitter. You can use the intelligent access
feature at the front doors or at the liftgate. You can activate the
intelligent access feature as long as you have one of your IA keys within
range of the front doors or the liftgate.
Activating intelligent access at the front doors:If your IA key is
within 3 feet (1 meter) of the front doors you can activate your
intelligent access system by pulling a front exterior door handle. The
door(s) will automatically unlock and the door can be opened.
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