ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
325
2011 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
idle speed control ...................382
lubrication specifications .......411
refill capacities ........................411
service points ..........................377
Engine block heater .................273
Engine oil ..................................380
checking and adding ..............380
dipstick ....................................380
filter, specifications ........381, 410
recommendations ...................381
refill capacities ........................411
specifications ..........................411
Event data recording ....................8
Exhaust fumes ..........................272
F
Fail safe cooling ........................390
Fleet MyKey programming ......132
Floor mats .................................122
Fluid capacities .........................411
Fog lamps ....................................78
Four-Wheel Drive vehicles
driving off road .......................316
preparing to drive your
vehicle .....................................286
Fuel ............................................392
calculating fuel economy .......398
cap ...........................................394
capacity ...................................411
choosing the right fuel ...........395
detergent in fuel .....................396
filler funnel .............................396
filling your vehicle with
fuel ...........................392, 394, 398
filter, specifications ........391, 410
fuel pump shut-off ..................327
improving fuel economy ........398
octane rating ...................395, 414quality ......................................396
running out of fuel .........353, 396
safety information relating to
automotive fuels .....................392
Fuses ..................................327–328
G
Garage door opener ..................116
Gas cap (see Fuel cap) ............394
Gas mileage
(see Fuel economy) .................398
Gauges .........................................21
H
Hazard flashers .........................326
Headlamps ...................................77
aiming ........................................80
autolamp system .......................77
bulb specifications ....................85
daytime running lights .............79
flash to pass ..............................78
high beam .................................78
turning on and off ....................77
Heating
heating and air conditioning
system ...........................63, 66, 68
Hill descent mode .....................283
Hill start assist ..........................292
Hood ..........................................376
I
Ignition ...............................267, 414
Illuminated visor mirror .............94
Infant seats
(see Safety seats) .....................216
Index
444
2011 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
