Page 49 of 477

Dear Owner,
This bookle t conta ins the warra nties applicable
to your new Vo lksw agen. Plea se read these war
ran ties caref ull y
to determ in e yo ur war ranty
righ ts and obligation s.
Yo ur Limit ed New Ve hicle Warra nty inclu des
vi rtually bumper to bump er coverage for 4
yea rs or
50, 000 mil es, w hich ever o ccurs and Limit ed po wertrain coverage for 5 years or 60 ,000 mil es, which ev er occ urs fir st. Your ve
hicl e is also wa rrant ed against corrosion perfo
r a ti on for a period of
12 years irrespect ive of
mil eage .
In addition, yo ur vehicle is covered by emi ssio ns
warra nties mandated b y Federal law. If you ar e
resident of Ca lifornia, Mass achuse tts, Ve rm ont,
or Main e and ha ve pur chase d a California emi s
s ion s eq uipped vehicle, you may al so have right s
und er C ali fornia mandat ed emi ssio n s wa rran
ti es . P lease consult these wa rranLie s when ev er
repair your em ission con trol system is qu ired to de te rmine whethe r it i s covered by
w arranty . Your satisfa ction in under standing the
wa rrant ies that ap ply to yo ur Volk swage n is im
po rtan t to us. Any q ues tion s concern ing war
ra nty covera ge s hould be di rected to:
Vo lkswagen Custom er
CA RE Center 3499 W es t Hamlin Road
Roc hes ter Hill s, Ml 48309 Tel.: l (80 0) 822-89 87
If y ou hav e a co nce rn or yo u are no t satisfie d
wit h the serv ice that you receive f rom your
d ea le r, we s ugges t th at you di scu ss it w it h th e
Serv ice Manage r at your dea le rs hip. If it i s not
resolved through your dea le rs hip , you may ca ll
or w rit e to the V olkswage n Custom er CA RE
Cen te r.
Volk swagen of Ameri ca, In c., provide s a m edi a
t io n and arbitra tion service for th e res olu tion of
di sp ute s ari sin g un der t his Lim ited New Vehicle
Warranty. This serv ice is ca lle d
AUT O LINE
a nd is condu cted throu gh local o ffices of the
l3etcer Business Bur eau. If you w is h to u se t his
se rvice, call the follow ing toll -free number:
I (8 00) 955 -5 100
Co uncil of B etter Busin ess Bu rea us, In c. 420 0 Wilson Boul eva rd
Ar lin gto n, VA 22203 -1804
Not ice of Addres s C hange
N oti ce of Use d Ca r Pur ch ase
The "Nationa l
& Moto r Vehicle Safety Act
o f 1966 " req uire s manufacturer s 10 be in a posi
t ion veh icle owner s if a co rrection of a
product defe ct be comes necess ary. If yo u
c h ange your addres s or bu y a used Volkswagen ,
co mpl ete one of the postc ard s in 1 he m iddle of
t h is booklet. You need not use t his ca rd if you
purc hase d yo ur Volk swage n through an autho
rize d Vo lksw agen d eal er.
Page 50 of 477

Table of contents
Limited New Vehicle Warranty . . 2
What is covered . . . . . . . . . . . . . . . . . . . . . . . . . 2
What is not covered . . . . . . . . . . . . . . . . . . . . . 4
Limit ed Warranty . . . . 7
What is c, ·ed . . . . . . . . . . . . . . . . . . . . . . . . . 7
What is n overed . . . • . . . . . . . . . . • . . . . . . 8
Limit ed 'arranty Against
Corros
Perforation .. .. . .. .. .. .. . 10
What is
.. . .. . . .. . . .. . . .. .. . .. . .. 10
What ii covered . . . . . . . . . . . . . . . . . . . . . 11
24 H . Roadside Ass istance 13
Th e vagen 24 Hour Roadside
Assist
program . . . . . . . . . . . . . . . . . . . . . 13
Fed ,
I Emissions Warranties ... 14
GenE ................................. 14
Fede missions Control System Defect
Warr ............................... 15 Fede missions Perfo
rmance Wa rra nty 16
Booklet 1.2 USA Warranty
California Emissions Warranties . 20
California law requ ires us to provide you
w ith the fo llow ing Emi ssions Wa rranty
Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CALI FORNIA EMISSION CONTROL
WARRANTY STATEMENT . . . . . . . . . . . . . . . . 20.
California Emissions Con trol System Defect
Wa rranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
For 3 years
I 50,000 miles . . . . . . . . . . . . . . . 22
Customer CARE .. .. .. .. .. .. .. .. . .. .. 28
Dealer assistance . . . . . . . . . . . . . . . . . . . . . . . . 28
When to notify the manufacture r . . . . . . . . . 28
Repairs not covered by warranty . . . . . . . . . 29
BBB AUTO LINE .. .. .. .. .. . .. .. .. .. . 30
BBB A UTO LIN E dispute resolution
services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Service Publications .. . .. .. .. .. .. .. .
31
Volkswagen Technical Literature Ordering
Center . . .. . .. . . .. .. .. . . . . .. . . .. .. . .. .. .
31
Tire Manufacturers .. .. .. .. .. .. .. .. . 32
List of tire manu facturers fo r new
Volkswagen vehicles . . . . . . . . . . . . . .. . . .. . .
32
Tabl e of contents
Page 51 of 477

@ Booklet 1.2 USA Warranty
Limited New Vehicle Warranty
What is covered
Warranty period
The New Ve hicle Warranty peri od is 4 yea rs or 50 ,000 mile s, whicheve r occ urs fir st.
Any impli ed wa rranty, includin g an y im pli ed
warran ty of merc h ant ab ilit y or wa rra nty of fit
ne ss for a part icu la r purp ose, is limit ed in dura -
Coverage
Thi s wa rranty cove rs any re p air 10 co rrect a
manuf acturer's defec t in mate ria l or wor kman
s hip exce pt whee l a lignmen t,
ba la n ce, a nd re pair or rep laceme nt of tir es. The repair or
r e p lacemen t of wear an d item s, suc h as
m anu al trans missio n clu tch frict ion material ,
b rake pad s wo rn below manufac tu re r sp ec ifica -
1ions, ligh1 bulb s (ex cludin g H aloge n head lights,
ins trum ent pane l bu lbs, and Xenon head lig ht s,
un less damaged by outsid e influ ence), sea t
cove rs. c arp eting and re p la ce men t of rubb er
w iper blad e ins erts, re pl ace d for wea r and tea r,
Where to go for warra nty service
T hi s war rant y will b e honored by any authorized
Vo lkswage n dea ler in t he Unit ed Sta tes . in
cl ud in g
ter rito ries, or Ca nad a.
I f yo ur Volk swage n is brou ght t o an autho rize d
Volkswag en deale r out sid e th e
Sta tes, in-
When the warranty period begins
Th e warranty period begins on elate th e ve
hicl e is delive red to eith er th e ori gin al pur ch ase r
o r th e or ig in al lessee; or i f th e ve hicle is firs t
pl ace d in serv ice as a "de monstrato r" or "co m
pany" car, on th e elate s uch ve hicle is fir st plac ed
in service.
2 Limit ed N ew Vehicl e Warranty
tion 1 0 th e pe riod of thi s wriuen warranty. So me
s tat es do not allow limitatio ns on how lo ng an
implied warrant y last s, so
limil ali on may
n ol appl y lo yo u.
are cove red up to one yea r or 12,00 0 miles,
w hich eve r occ urs firs t.
13aueries are c ove re d
100 % and l ab or fo r 4
yea rs o r 50 ,000 mi les, w hic h ever occ urs firs t, for
defec ts in ma te ri al o r work mans hip.
Mec hanica l adjus tm ent s 1101 associa ted
a
defe ct in ma te ria l and w ork m ansh ip, are no t
covered a fter th e first year or
12,000 m iles,
w hichever occurs fir st (i. e. hea dli ght
adjustment).
eluding t e rritorie s, or C anada, wa rran ty
w ill 1101 a pply. De fects in or workma n
s hip will be corrected under the terms of th e
wa rranty for new Vo lksw age n ve hicl es in effec t
in tha t
Thi s Li mit e d New Ve hicl e Wa rrant y is automa ti
ca lly tra nsfe rr ed with out cos t if the ow ners h ip of
th e ve hicl e changes with in the Warra nty
Page 52 of 477

Free-of-charge repair
Repairs und er this warranty free of char ge.
Your authorized Volk swa gen d ea le r w ill re pa ir
Emergency repairs
If an em erge ncy r epair was perf ormed b y a non
Volkswag en se rv ice faci lity, keep a ll rece ipt s. r e
pair ord ers, and parts re mo ved from your Vo lk
swage n.
You will be re imburs ed if the re p air wo rk was
needed and correctly p erform ed and it was im
possibl e or unr easonab le und er th e circum-
Booklet 1.2 USA Warranty
the defective part or r ep lace it with a new o r re
manufactured genu ine Vo lkswag en part.
to t ow o r drive yo ur Vo lk swage n to the
n ea res t author ize d Vo lkswage n deale r.
A sta tem ent of the circ umstanc es that preven te d
yo u from getting to an auth ori zed Volksw agen
dealer, tog eth er with th e paid receipt s, repair or
d ers, and re pla ced
mu st be sub mitt ed to
yo ur au tho rize d Vo lkswagen dea le r in order lO
be consid ered for
BBB AUTO LINE dispute resolution services
If yo u are no t sa tisfied with t he warranty s erv ice
y ou r eceive, yo u may wish fo llow th e ste ps set
fort h
page 30.
Vo lkswage n of Amer ic a, Inc., pro vides a media
tion and arbitr ati on service for the reso lution of
warra nty and other produc t related disp ut es .
T hi s serv ice is called 1313BAUTO LINE and is c on
du cte d thr ough l ocal offices of the Bette r Busi
ness Bur eau. If you wis h
use th is serv ice, you
ma y call th e fo llow in g toll-fr ee numb er:
I (8 00 ) 955 -5!00
We enco urage you u se 131313AUTO LINE befo re
yo u decide to see k remedi es in a court of law.
In some s tates yo u may be requir ed
use 13813
AU TO LI NE befor e yo u ca n asse rt yo ur right s in
a co urt of law .
T he 813BAUTO LINE serv ice is fr ee of charge and
perm its yo u
presen t you r case w ithout an at
torney. Additio nal informatio n on 131313 AUTO
LI NE ca n be
pa ge 30.
Limit ed New Vehicle Warranty 3
Page 53 of 477

Booklet 1.2 USA Warran ty
What is not covered
Tires
Tires are not covered by this warranty, but are
separate ly wa rrant ed by the tire manufacturer .
To ass ist you in obtaining related Wa rranty in
fo rm ation, a list of tire manufacturers and ad- dresses
is provided th e e nd of thi s booklet.
Ve rify wit h the tire manufacturer what is covered
under their war ra nt y
Maintenance services and mechanical adjustments
This warra nty does not cover the cost of part s
and labor involve d in any sched uled maint e
nance service .
T his warranty does not cove r th e re placem ent of
fi lters, o il, lubrica nts, fluid s, or air co nditioner
refr ige ra nt char ge, unless their re pla cement i s a
n ecessa ry part of warra nty serv ice o n a covere d
compo nent. Me
chan ica l ad justm encs not associate d with a
d efec t in mate rial or wo rkm ansh ip are not cov
e red afte r the firs t yea r o r 12, 000 miles, which
ever occ urs fir st (i. e. hea dlight adj ust m ent ). T his
wa rranty does not cove r wheel ali gnm ent or tire
balan cin g
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
T hi s warranty does not cover:
• damage or malfunction s which are the res ult
of improp er repair of the ve hicle, installation of
any non Genu ine Vo lkswagen parts that will
a lter t he ve hicl e pe rfo rm ance s pecifi catio ns
from th ose set by the veh icle manufacturer,
mod ification s to the vehicle (i ncluding th e e n
gine manageme nt sys te m ), accesso ries suc h as
a larm sys te m s, remo te sta rters, roof racks or
co mmun ications e quip ment , defects or fa ilur es
res ultin g from the use of new parts not so ld or
a pproved b y Vo lkswage n, or use d p art s, or the
resultant damage to assoc iated parts or systems;
or
• dama ge or ma lfunctio ns which were ca used
by the alteration of the ve hicle, in particu lar any
m ajor or stru ctura l a lt era tions su ch as t he con
versio n of the ve hicle to a convertib le o r th e
modification of the roof to accommodate a glass
r oof st ructure or ot her similar stru ctural alter
ation s; or
4 Limited New Vehicle Warranty
• damag e or malf un ction s cause d b y in ten
tiona l o r unint enti onal mi sfuelin g, c ollision or
modifications of the vehicl e, includ in g, but n ot
li m it ed to t he in sta llat ion of en gin e mana ge
m en t co mpon ents not app rove d by Volkswagen:
or
• dama ge or malfun ctions re sulting from the
use of th e vehicle in co mp etitive even ts or
ca used
accide nt or fire; or
• damage or malfunctions res ulting from con
tinued operation of the vehicl e afte r a wa rning
li g ht , ga uge readin g or oth er warni ngs indi cate a
mechanica l or ope ra tional proble m ; o r
• damage or malfun ctions due to s usp ension
m odifi cation s, suc h as the in sta llati on of afte r
m ark et sp ri ng s, s hock absorbe rs, or lowe ring
k its .
This warrant y do es not cove r ve hicles severe ly
dama ged and
I or declared to be a to tal loss by
a n insurer or ve hicles sub stantiall y re -assem
bl ed fr om o r repair ed with p art s obtai ned from
another used vehicl e
Page 54 of 477

Booklet 1.2 USA Warran ty
Damage caused by the environment
This w arranty do es not cove r dam ag e c aused b y
a irb orn e indu strial po llut ant s (e .g. a cid r ain ),
Glass
Thi s warranty does not cove r g lass breaka ge, un
l ess due to a defec t in m anuf actur er' s m ate ri al o r
wo rkm an ship
Odometer tampering
Th ese warranti es do not cove r repair s on a Volk
swage n on which th e odom ete r ha s bee n alt ere d
or o n whi ch th e actual mil eage cannot re adil y be
d ete rmined.
Other expenses
Th is warranty does not cover an y incid ent al or
con sequentia l damage, includ ing loss of valu e
of the v eh icl e, l ost profits or ea rning s, a nd out
of-pocket expenses for s ubst itute transporta
tion o r
bird droppin gs. s to nes, floodw ate r, w ind storms,
tr ee sap or oth er similar o ccur re n ces
If th e s peed o m ete r un it is re pla ced, a "S peed
o met er Repl acement R ec o rd " mu st b e fill ed out
b y an auth orize d Vo lksw age n d ea le r
Th is w arrant y gives y ou sp ecifi c leg al ri ght s a nd
y ou ma y also have o ther rig ht s, w hic h vary f rom
s tate t o state
IJ Some sta tes do not all ow th e excl usio n or lim ita tio n of in cide ntal or conseq uenti al d amage. so this limi
t a ti o n or excl usion m ay not a pply to you. T his warra nty g ives yo u sp eci fic lega l right s a nd yo u m ay also
h ave other rig ht s, w hich vary fro m sta te to sta te.
Limited N ew Vehicle War ranty 5
Page 55 of 477

Booklet 1.2 USA Warranty
Other terms
This warranty is iss ued by Volkswagen or
A m eri ca, In c. (VWoA). T his warranty does not
apply to Vo lkswagen veh icles or parts a nd acces
so ries not i mpor te d or distributed by Volk
swage n.
T hi s warranty, the Limit ed Warran ty Aga inst
Co rros ion Perforation , tJ 1e Limi te d Powertrain
Warra nty and the Emissions Warrantie s are
on ly ex press wa rrant ies made in connec tion
wit h th e sale of thi s Vo lksw agen. Any impli ed
warranty, including any warranty o f merchant
ab ility or warra nty of fitnes s fo r a particu lar
6 Limited New Vehicle Warranty
purpose , is lim ited in durati on to th e stated pe
r iod of these w ritten warra nties.
Some state s do no t a llow limitati ons o n how
l ong an implied warranty lasts, so, the above
limit ati on ma y not app ly
to yo u.
Volkswage n of Am erica. Inc. rese rves the rig ht to
m ake impro vement s or ch ange the des ign of any
Volkswa gen m ode l at an ytim e with no obliga
tion
make sim ilar c han ges on vehicl es prev i
ou sly sol d.
Ne ither Volkswage n nor th e m anuf actur er as
s u m es, or aut horizes any person to assu me, any
ot her ob ligat ion or l iability on its beh alf.
Page 56 of 477

Booklet 1.2 USA Warranty
Limited Powertrain Warranty
What is covered
Warranty p eriod
Th e coverage under this wa rra nt y lasts fo r 5
yea rs or 60,000 miles wh ichever occ urs fir st,
from the date th e ve hicl e was first placed in ser
vice .
Thi s warrant y does not apply to vehicl es use d
for commercia l purp oses s uch as tax i, lim ou
s in e and re nta l veh icles.
Coverag e
The Limit ed Powertra in Warra nty covers any re
p ai r t o correc t a manufacturer 's defec t in mate
rial or work mans hip for the followi ng Vo lk
swagen parts and comp onent s:
E ngine
Cy lind er b lock and a ll internal part s, cy linder
h ea d and all int ern al p arts, valve train, spu r be lt,
Whe re to go for warranty service
Th is warranty will b e hon ore d by any autho rized
Volkswagen dealer in th e Un ited Sta tes, in
cluding its te rri to ries, or Ca nada.
lfyour Volksw age n is brought to an au thori zed
Vo lk swage n dea ler outs ide th e Uni ted States. in -
When the warranty period begins
The warranty peri od beg in s o n the dat e the ve
hicl e is d eli ve re d to e ither th e original purcha ser
o r the origin al lessee ; or if th e ve hicle is first
p laced in service as a "demonstrator" or ·· co m
pan y car". on the date su ch ve hicle is firs t p laced
in ser vice. I
f a commercia l ve hicle is so ld t o a sub seq uent
r e tail own er, this warranty
does not appl y.
A ny impli ed wa rranty , includin g an y imp lied
wa rra nty of merc h antabilit y or warranty of fit
n ess for a particu lar purpo se, is limit ed in dura
t ion to the period of thi s wr itten warra nty. Some
s tat es do not allo w limit ations on how long an
implied warranty lasts , so this limitati on m ay
not ap ply to
flywhee l, oil pump, water pump, m ani folds, all
re la te d sea ls a nd gaske ts .
Transmission
Case and all interna l part s, torque conve rter, all
relat ed sea ls and gaskets.
Drivetrai n
and all inte rnal d ri ve s hafts
and consta nt velocity (CV) joints . '4
el uding its terr itories, or Ca nada, this wa rrant y will not apply. D efe cts in ma te ri al or wo rkman
s hi p wiU be correc te d only under the t erm s of
t h e warra nty for n ew Volkswage n ve hicle s in ef
fec t in th at
Th e Limit ed Pow en ra in Wa rrant y is au to m ati
ca lly tran sferred wi thout cos t if th e owners h ip of
th e ve hicle chan ges w ithin th e Warranty
Limited Powertrain Warranty 7