2010 VOLKSWAGEN JETTA Owners Manual

Booklet 1.2 USA Warranty
Scheduled part in spection or replacement
A part scheduled only for in spection in accor­
dance with Volk swag en' s in struction s or re­
quired schedu le d maintenance i s covere d for
the duration of these warranties.
Damage to non -warranty parts
If failure of a warranted causes damage to a
part not covere d by wa rranty, the non-war­
ranted pan will al so be rep laced free of
will be re imbur sed if the
r e pair work was ne eded and corr ectly per ­
forme d, a nd it was impossible or unrea sonable
und er th e cir cu mstan ces to
or d rive yo ur
Vo lkswage n to the nearest a uthorized Volk­
sw agen dealer. Th e maximum reimbursem ent
allowab le is an amount equal
the cost if yo ur
authorized Volk swagen d ealer had compl ete d
the repa ir(s) . Reimbursem ent wi ll be consid ered A
part installed in acc ordanc e w ith Volk­
sw agen 's instruction s or required scheduled
maintenan ce is warranted uncil the nex t sc hed­
ul ed repla cement int erval for the durati on of
the se
when you submit th e fo llow ing items t o yo ur au­
t horized Volkswagen dealer:
• A stateme nt expla ining the c ircum stances
tha t pre vented you from getting
to an autho ­
ri ze d Volk swage n dealer,
• Paid recc ipt(sl.
• Repair order (s), and
• Part(s) re mo ved
yo ur
the vehicl e ca use d by tamp ering with emi ssion
contro ls, use of fuel containing l ead, or fuel n ot
m ee ting th e speci fica tion s set forth in the
Implied warranties
Any implied warranty, including warran ty
o f merchantabi lity or war ranty of fitness for
26 California Emissio ns Warranties
Ow ner's Manua l, and abu se, n eg lect or im ­
p rope r maint enance of the ve hicl e. D iag no sis
a nd repair of su ch damag e are at the expense of
particular pu rpose, is limited in durat ion to the period of these w ritten

Booklet 1.2 USA Warranty
pocket expenses for sub stitu te transportation
o r lodg ing.
So me s tate s do not allow the exclu sio n or limit a­
t ion of incidental or conse quentia l da mages , so
thi s limit ation or excl usion may no t apply to
yo u. Tip s
In the evenl you have not rece ived the services
promised in these warrantie s, please follow the
procedure s de scribed in
booklet und er the
tille "Customer CARE"
California Emissions Warranties 27

Booklet 1.2 USA Warranty
Customer CARE
Dealer assistance
If yo u h ave question s ab out the se rvice yo u ha ve
r ece ive d, we sugges t yo u fir st disc uss them
w ith the se rvice person nel at your au thor ize d
Vo lk swage n dealer. Yo u ma y want to speak to the
Se rv ice Mana ger or dir ec tly to th e ow ner of th e
dealer ship. It is their busin ess to be concerne d abo ut you r
s ati sfa ction and goodwill. Sin ce th ey are closest
situation, th ey are in the bes t p osit ion to
q ui ckl y reso lve an y co nce rns you may have. "4
When to notify the manufacturer
Your sati sfaction with ou r p ro du ct is very to us, and we would to m ake ce rtain th at
we have had th e opportunit y to wo rk w ith you
an d yo ur deale r to re so lve yo ur co ncern s.
I f yo ur co nce rns a rc not resolved to yo ur
fac tion by the d eale r, p le ase contact Volkswage n
o f A m eric a, Inc., imm ediatel y by ca lling our
free n umber:
Tel.: I (800 ) 822-8987
I f you prefe r to w rite, please use the following
a d dress :
Vo lkswagen Custom er CARE Cente r
3499 Wes t H am lin Roa d
Ro ch ester Hill s, Ml 483 09
Yo u can also contac t us using our Int ern et
dress :
www.vw.co m.
Sim ply cl ick on "Co ntact Vo lk swag en of
Amer ica, Inc."
When you ca ll or w rit e, p lease prov ide th e
low ing inform atio n:
28 Custom er CARE
• Your nam e, a ddr ess and te lephone number
• Ve hicle Iden til1ca tion Number (VIN)
• Vehicl e type and mileage
• Deale r's name and location
• Natur e of compl aint or probl em
• Co pies of repa ir order s (re tain origina ls for
yo ur record s) or per tinent do cum ents
if you are
w rit in g to us
Custo mer Re presentative will gathe r
an d caref ully rev iew all facts re la tin g to yo ur
quest for assis tance. After this rev iew is plete d. Custo mer CA RE Rep rese ntative w ill
info rm you of a ny ass is ta n ce that the co mp an y
w ill be abl e to provi de.
Please note
as part of co ntinuin g to ma int ain th e hi gh est q ualit y of serv ice to our
C ustomer s, superviso rs w ill occas ionally itor th e quality of t ele phone ca lls betwee n our
C usto m ers an d Hepre scntat ives. W e hop e yo u
u nde rs tand our int erest in prov idin g the best
po ssib le se rvice.
"4

Booklet 1.2 USA Warranty
to time. In eve nt o f a se r­
vice action, Vo lkswa gen of Ameri ca, In c. w ill no­
ti fy yo u by mail and re qu est that you br in g yo ur
ve hicl e
your near est aut horized Volkswagen
dealer for repa ir free o f ch arge.
If you have not rece ntly c ha ng ed yo ur addr ess
and Volk swagen of A me rica , In c. ha s yo ur cu r­
r e n t addre ss on file , you will r ece ive notifi calion
a ut om aticall y. If yo u are co nce rned th at you
ma y not have received no lice conce rning a par­
ti cu la r se rv ice act ion , p lease c hec k w ith your d
eal er to de te rmin e whe1h er yo ur vehicle is eli­
g ible for any re p ai r fr ee of ch arge.
In oth er instanc es, Volks wagen of Am eri ca, Inc.
ma y offe r ass is 1a nc e wit h a rep air beyo nd
on a case-by-case bas is. If you beli eve lhat
yo ur ve hicl e needs re p air no t cov ered by war­
ran ty whi ch Vo lksw age n of Am erica, Inc. should
pay for i n
or in whole, plea se disc uss the re­
qu est w ith your dea le r. If yo u ar e nol satisfi ed
w ith your dealer's decisio n, pl ea se
Vo lk­
sw agen of Ameri ca, In c. Cu stom er CARE by Le le­
phone or in writ ing. Your r equ est s houl d pro vid e
th e ve hicle identifi cation numb er, th e mil eage ,
mainten an ce histo ry a nd an explan atio n of why
yo u b eli eve that the re pai r should be perform ed
free o f ch arg e. Your reques t should be acco mpa­
ni ed by all avai lab le main te nan ce and re p air
r eco rds wh ic h yo u ha ve reta ined . A C ustom er
CARE Rep rese ntati ve will review your r eques l
and advise you of our d ecis io n.
Customer CARE 29

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
I f yo ur dealer or Customer CARE does not re solve you r prod uct concern to yo ur
sat isfact ion or if you do not wish to presen t yo ur
concern
to e ither of th em, you may advan­
t age of th e me diatio n and a rb it ra tion serv ices of
the Better Business Bureau. This program i s
ca lled BBll AUTO LINE and is ava ilab le to you
free of charge, on
nat ionwide bas is as long as
yo ur vehicle has been dr iven less than 24,000
m iles and has not been in use fo r more t han 2
years. Not every cla im i s eligible; there are some
age and mileage limitat ions , so please c heck
with you r loca l B euer Bu sines s Bureau ("BBB ")
r ega rd in g yo ur clai m.
The BBB AUTO LINE program has
staff wi ll fac ilitate negot iations between th e
parties in an effort to bring you r claim to a mutu­
ally acc eptab le re so lu tion . You do no t have to
partic ipate in med ia tion if you would rather pro­
cee d imme diate ly to arb itra tion. Arbitration is
th e o ther part of llBB AUTO LINE. Arbitrat ion is
a process by w hic h an imp art ia l pe rson makes a
deci sion on your cla im. The arbitrators are not
connected w ith the automob ile ind ustry and
serve on a vol untary ba sis.
I f yo u do not agree with the m ed iate d reso lution
and/or have opted to arb itrate, an arb itration
hear ing w ill be scheduled. You may attend the
hea ring in pe rso n, be represe nted by a n at­
torn ey, br ing witnesses, a nd give supporting ev­
id ence . Instead of ap pear ing perso nall y, yo u
ma y request a wri tten or eve n a tel ephon e arb i­
tratio n hea ring.
If yo u wis h to u se BBB AUTO LINE, please call
the fo llow ing to ll-free numbe r:
30 BBB AUTO LINE
Tel.: I ( 800) 95 5-5 100
you call th e local office of the "BBB", its
staff w ill need the following informatio n:
• Y our n am e, a ddress a nd tele ph one number
• Make, mod el and Vehicl e Id entifi cation
N umb er o f yo ur vehicl e (VIN)
• D elivery date a nd curr ent mil eage
• Natur e of c ompl aint or p roblem
The
will follow-up o n you r complai nt;
an d if it canno t be med iated, they w ill arra nge an
arbitratio n hearing.
A dec is io n will be made by the arb itra tor w it hin
3 days of the h earing (typica lly a decision is
m ade 40 days fro m th e date yo u fil ed yo ur cla im
with
Yo u th en have the op po rtu nity to acce pt or re ject
the deci sion. If you accept t he deci sio n, Volk ­
swagen of Am erica, I nc. wi ll b e bou nd by th e de ­
cisio n and f ulfi ll its o bli ga tion within th e time
s p eci fied by t he arb itrator.
If yo u reje ct the deci sion:
Yo u are free to pursue other legal remed ies
available under and federa l law.
2
T he ma nufacture r w ill no t have to comp ly
w ith any part of the deci sio n.
California re sid ents
A ddition al informati on re la tin g to y our ri ght s
t o arbitrat e warr anty claim s und er th e BBB
A UT O LINE Arbit ration Pr ogra m is p rovid ed in
th e O wner In form atio n ab out Co nsum er Pro­
t ec tion La ws bookl et w hich i s pre sented t o you
b y yo ur dea le r w hen yo u take delivery o f your
n ew v ehicl e._,.

Booklet 1.2 USA Warranty
Service Publications
Volkswag en Technical Literature Ordering Center
Updated se rvice information you can obtain
Vo lks wage n mo nitors produc t p erf or manc e in
th e fie ld and reg ularl y se nds deale rs th e latest
serv ice in forma tion abo ut Vo lk swagen ve hicle s.
Now yo u too, ca n get th ese bull etin s.
B ull etins cover a wide v ariety of su bjec ts: th e
p ro per u se a nd care of your car, costly repa irs,
in ex pen sive repai rs or ad jus tme nts whi ch, if
d one ea rly, may avo id cos tly futu re re pai rs.
So me bu lletin s desc ribe re p air s a bou t ne w or
un expec te d co nditi on s. O thers desc ribe im­
pro ved re pa ir pro cedur es o r parts imp rove­
m ent s. A ll of thi s inform ati o n ca n also help a
qualified t echni cian b ett er servi ce y our vehic le. Mos
t bu lletin s ap ply to condit ions affec ting a
s m all numb er of vehicles. Yo ur dea le r or a q ual­
ifi ed tec hni cian m ay have to de te rmin e if a sp e­
cific bulleti n a pplies to your vehicle. You ca n
o rd er Vo lkswage n bull etins, Vo lk swagen re p air
in form ation an d Volkswagen Ow ner 's Litera ture
24 hours
I 7 days a week o n the Intern et fro m the
V olkswage n Tec hn ica l Li rerat ure Or der ing
Ceme r at :
www.vw. ddsltd .com
O r if yo u pr efe r, you can cont act our litera tu re
di stributi on se rv ic e a t:
T elephone:
I (800 ) 544-8021 Fax : 1 (800) 572 -1438
What you will also find on the website
• A list of Vo lkswagen bulletins fo r 1 985 a nd
l a te r m od el years, covering all No rth Am eric an
s p eci fica tion Vo lkswag en m odels.
• Ord ering a nd prici ng in format ion on h ow to
bu y speci fic bullet ins.
• Orde ring a nd p rice infor matio n for Volk­
s wage n Rep air Man uals on paper for mat, CD
H OM or DVD.
• Ordering and p rice inform atio n fo r Vo lk­
s wag en Elec tri ca l W irin g Di agra ms.
• Owner's Manuals
• Maint en ance Booklets
• War ra nty Ma nuals
• Sound Syste m Ma nua ls WARNING
Th ese bulletin s ar e int ended for te chnici ans. They are not meant for th e CA­
S U A L do -it -y our self er. Qualifi ed technici ans
ha ve th e equipment, tool s, s afe ty instruction s,
and know-how to do a job properl y and safel y.
I mprop erl y performed repair s or mainte­
nan ce ca n ad vers el y aff ect the saf ety of your
v ehicl e, possibl y le ading to accid ent or injury.
Th ey ma y al so impair th e econom y, dur abili ty
or r eliab ility of your v ehicle and may vo id the
w arranty of your car.
If you are not sur e that
y ou can p erform a job prop erl y and saf ely, y ou
s hould not ri sk tryin g to do so .
Service Publication s 31

Booklet 1.2 USA Warranty
Tire Manufacturers
List of tire manufacturers for new Volkswagen
vehicles
The Magnuson-Moss Federa l Trad e
Commiss ion Impro vemen t Act of 1975 and regu­
latio ns iss ued pur su ant to the act require th at a
tir e warranty pamphlet be placed in every new
vehicle prior to sale.
To assist you in obta ini ng th e relat ed warranty
informat io n , th e fo llow ing li st of tire manu fac­
turers and addresses is bein g pro vided.
Tir e Man ufactur ers
D unl op
re Corp.
11 44 East Mark et Street
Akron, OH 44316
Te l.: I (800 ) 548-47 14
B ri dges tone/Firesto ne In c.
J Br idg estone Park
Nas hville. T N 37214
Te l.: l (800 ) 356-4644
Goodyea r Tire
& Ru bber Co.
1144 East Ma rket Street
32 Tire Manufacturer s
Akron, 44316
Tel.: I (800) 32 1-2136
Co ntin en tal Genera l
1800 Contin ental B lvd.
C har lotte, NC 28273
Te l.: I (800) 847-3349
Mic helin Tire Corp.
P.O. Box 19 00 1
Gree nvill e, SC 29602-9001
Tel.: I (800) 887 -0662
P ire lli Tires North Am er ica
300 George S tree t, 5th Floor
New Have n,
e r 065 1 I
Tel.: I (800) 747-3554
Uniroya l Good rich Tire Co.
P.O. Box 19001
Greenv ille, SC 296 02-900 1
Tel.: I (800 ) 521-9796

Afterword
It has always been Volkswagen's policy to con­
t inuously improve its products . Volkswagen,
therefore, reserves the right to make changes in
design and specifications, and to make addi­
tions o r improvements to its products without
inc urring any obligation to install them on prod­
ucts previously manufactured.
All rights reserved.
May not be reproduced or translated in whole or
in part without the written consent of Volk­
swagen of America, Inc. Specifications are sub­
jec t to change without notice. Text
and specifications in this manual a re based
on info rmation and knowledge ava ilable at the
time of printing.
May not be reproduced or translated in whole or
in part without consent of Vo lkswagen de
Printed in Mexico
© 2005 Volkswagen de
<£> Fo r th e sake o f en vironment
Printed on environmentally friendly paper
(bleached without chlorine, recyclable) .