2010 VOLKSWAGEN JETTA Owners Manual

Booklet 1.2 USA Warranty
Limited New Vehicle Warranty
What is covered
Warranty period
T he New Ve hicle Warranty per iod i s
territo rie s, or Ca nada .
I f yo ur Volksw age n i s bro ught
an a uthori ze d
Vo lk swage n dea ler out side th e Unit ed Sta tes, in -
When the warranty p eriod b egin s
The wa rranty period b egins on the da te th e ve ­
hi cle i s de live re d to e ith er th e orig inal pur chaser
o r th e or ig in al le ss ee; or if the veh icle is fir st
p la ce d in serv ice as a ''demo nstrator" or "com­
pa ny" car, o n the date such ve hicle is firs t p la ced
in se rv ic e.
2 Limited New Vehicle Warranty
on th e pe rio d of w riu cn wa rran ty. S om e
s ta tes do not allow limit ati on s o n ho w long an
impli ed warranty lasts, so this limit ation ma y
n ot appl y lo yo u.
are cove re d u p to one year or 12.000 miles,
w hi ch eve r occur s fi rs t.
Bat te ri es are cov ere d !0 0%
an d la b or for 4
yea rs o r 50,000 miles, wh ic h eve r occ urs first, for
def ects in ma te ri al or wo rkm anship.
Mechanical adju stm ent s not asso ciated with a
de fec t in m ate ri al and workmans hip, are no t
co vered af te r th e firs t year o r 12, 000 m iles,
whicheve r occ urs first [i. e. h ea dli ght
a dj ustm ent).
el udi ng te rrito ries, o r C an ad a, th is w ar ranty
wi ll not apply. D efects in mate ria l o r workman­
s h ip will be co rrected und er th e ter ms of the
wa rra nty for new Volkswag en ve hicl es in effect
in t hat countr y.
This Limi te d Ne w Ve hicle Warra nty is aut omati ­
ca lly tran sferre d w ith ou t cos t if t he ow ner shi p of
t h e ve hicle chan ges within th e W arra nty
p eri od .

Free-of-charge repair
under thi s warranty are free of charg e.
Your author ize d Volkswagen dea ler w ill repair
Emergency repairs
If an em erge ncy re pair was performed by a no n­
Vo lkswag en serv ice facility , keep a ll rece ipts, re­
pair orde rs, a nd parts removed from your Vo lk­
swagen .
You will be reimbursed if th e repair wo rk was
ne eded and correctly perform ed an d it was im­
possib le or unr easo nable under th e circum-
Bookl et 1.2 USA Warranty
th e defec tive part or re place it with a new or re­genu ine Volkswagen
stan ces 10 tow or drive your Volkswage n the
n ea rest a utho rize d Vo lkswagen dealer.
A
of the ci rcumstances that pr eve nted
you from getting to an au thori zed Volkswagen
deal er, tog ether with th e paid rece ipts, re pa ir or­
ders, and re p laced parts must b e subm itted to
yo ur authori zed Vo lkswagen dea le r in or der to
be consid ere d for re imbursement. •
BBB AUTO LINE dispute resolution
If yo u are not satisfi ed w ith the warrant y service
yo u rec eive, you may wish to fo llow ste p s se t
fo rth => page 30 .
Vo lkswage n of America, Inc., prov id es a media­
ti on and arbitra tion servi ce for the re so lution of
warra nty and ot her product re lat ed disput es.
Thi s service is c alled BBB AUTO LINE
is co n­
du cte d th rough l ocal offi ces of the Bett er Bus i­
n ess Bureau . If yo u wish
to use th is se rvice, yo u
ma y ca ll th e follow ing toll-free numb er:
I (800) 955-5100
We e nco ura ge you 10 u se BBB AUTO LINE b efore
you dec ide seek remedi es in a co urt of law.
In some s tates yo u may be re quir ed to use
BBB AUTO LINE befor e you ca n assert your right s in
a court of law.
The BBB AUTO LINE se rv ice is free of char ge and
p ermit s yo u to pr esent your case w ithout
at­
torn ey. A dditi onal informat ion on AU TO
LI NE can be found => page 30. •
Limit ed New Vehicl e Warranty 3

Booklet 1.2 USA Warranty
What is not covered
Tires
Tires are 110 1 cove re d b y thi s but are
separate ly war ran te d by the ti re manu fac turer.
T o ass ist yo u in ob taini ng re lated Wa rra nty in ­
form ation, a list of tire man ufact ure rs and ad- d
resses is prov ided at the en d of this book le t.
Ver ify with th e tir e m anu fac tur er w hat i s cove re d
un der th eir wa rra nty.
Main tenance services and mechanical adjus tmen ts
Thi s w arrant y does no t c o ver cos t of pa rts
a nd la b or in vo lve d in an y sc hedul ed m ain te­
na nce servi ce.
Th is warra nty does not cover
rep lace ment of
fi lters, oil, l ub rican ts, fluid s, or air co ndi tioner
re fri gera nt ch arge, u nless t heir rep lace men t is a
n ecessary part of warra nty se rvice o n a cove re d
co mp onent. Mec
hani cal adju stment s not associate d wit h a
d efec t in mate ri al or wo rkman ship are no t cov­
e red af te r th e firs t year or 12, 000 m iles, whi ch ­
everocc urs firs t (i.e. headli ght adju stm ent ). Thi s
warranty does no t cove r w hee l a lignm ent or tir e
b ala n ci ng.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warra nty does not cover:
• d am age or malfun cti ons w hic h are th e res ult
of imp roper re pair of the v ehi cle, insta ll at io n of
an y
110 11 Ge nuin e Volksw agen parts that w ill
a lter th e ve hicle performan ce spe cifi cation s
fr om th ose se t by th e ve hicle m anufa ctur er,
modi fications
th e ve hicle (including the e n­
g in e m anage men t sys te m ), accessor ies suc h as
ala rm sys te m s, remo te s tarters, roof racks o r
co mm unicat io ns eq uip me nt, d efec ts or failu res
r es ultin g from the use of new parts not sold o r
a pp roved by Vo lkswage n, o r use d p art s, or th e
r es ult ant d am age to assoc iate d part s or sys te m s;
o r
• d ama ge o r malfunct io ns wh ic h we re ca used
by th e altera tion of th e ve hicl e, in
an y
m ajor or stru ctural alt erat ions s uch as the con ­
v er sio n of the ve hicle to a c on verti ble or the
m odifi catio n of th e ro of to acco mm odate a glass
roo f st ru ctur e o r ot her si m ila r stru ctur al a lt er­
a tions; o r
4 Limited New V ehicle Warranty
• damage or m alfun ctio ns caused by int en ­
ti onal or unint ent io nal misf uelin g, co llision or
m od ifica tions of th e ve hicle , includin g, but not
limi ted
th e in staUatio n of e ngin e m anage­
ment comp onen ts no t a ppro ved b y Vo lksw agen ;
o r
• damage or m alfun cti ons res ulting from the
u se of the ve hicle in co mp etiti ve eve nts or
ca used by acci dent or fi re; o r
• d am age or m alfun cti ons resu lting from con­
t inu ed op era tion of t he ve hicle af te r a w arnin g
li gh t, ga uge rea din g o r oth er w arnin gs indi cate a
me ch ani ca l o r op erat ional p roblem; o r
• d am ag e o r m alfun ctio ns due to su sp ensio n
m odifi cati ons, s u ch as th e in sta lla tio n of af te r­
m arke t spr ings, sh oc k ab so rb ers, or lowe ring
kit s.
T his w arranty does no t co ve r ve hicl es seve re ly
damage d and
I o r decl are d to be a to ta l loss by
a n in sur er o r veh icles s ubsta nti all y re-asse m­
bl ed from or r ep air ed
p an s obta in ed from
an other ve hicle .

Booklet 1.2 USA Warranty
follow reco mm ended
m aint enan ce and u se re quirem ent s as se t forth
in the V olkswa gen Ow ner's Manu al a nd th e
Main te nance Yo ur deale r will den y wa rranty co verage u nless
yo u pr ese nt dea le r p roof in the fo rm o f
Serv ic e or R ep air Ord ers that a ll sc hedul ed
m aint enan ce w as perform ed in a tim ely
a d efe ct in manufactur er's mat erial or
out­
of -pocke t expen ses for sub stitut e tran spo rta­
tion or lod ging
1>.
bird dropping s, s ton es, floo dwat er, wind sto rm s,
tr ee sa p or oth er sim ilar
ff the speedom eter unit replac ed , "S pee d­
om eter Rep lac em ent R ecord" mu st b e fill ed out
b y a n auth ori ze d Vo lkswage n
Thi s wa rranty gives yo u sp eci fic le ga l rig ht s a nd
yo u m ay a lso have oth er rig ht s, w hic h vary fro m
to sra te .
I) So me s tates do allow excl usio n or limitati on of or conseq uential damag e, so li mi­or excl usio n appl y lo you. This war rant y yo u sp ec ific lega l rig hts and you may a lso oth er ri ght s, w hich va ry from sta te.
Limited New V ehicle Warranty 5

Booklet 1.2 USA Warranty
Other terms
T his warranty is i ssued by Volkswagen of
Ame rica, Inc. (VWoA). Th is warranty does not
app ly to Vo lksw agen ve hicles or part s and acces­
so ries not imported or dis tributed by Volk­
swage n.
Th is wa rra nt y, the Li m ited Warra nty Aga inst
Corros io n P erfor atio n, t he Li mited Powe rtr a in
Warra nty an d th e Emissio ns War ra nti es are th e
on ly exp ress warra nties made in conn ection
w ith th e sal e o f thi s Vo lkswagen. Any im pli ed
wa rra nty, i ncludi ng any war ran ty of merc h an t­
a bilit y or wa rra nty o ffitn ess for a par tic ul ar
6 Limited New Vehicle Warranty
pur pose, is limit ed in dura tion to th e sta te d p e­
r io d of t hese w rillen wa rrant ies.
So me sta tes do not allo w lim itatio ns on how
l o n g an impl ie d warranty lasts, so , the above
li m ita tio n ma y not ap ply
to yo u.
Vo lkswag en of Amer ica, Inc. r eserves the righ t to
m ake im pro vement s or ch ange the des ign of any
Vo lk swage n model at any tim e wit h no obliga­
tio n to make sim ilar c han ges o n ve hicl es previ­
ous ly so ld.
Ne ith er Vo lkswagen no r th e m anu fac turer as­
s u mes, o r auth orizes a ny pe rs o n to ass ume, a ny
o th er ob liga tion or li ability o n its

Booklet 1.2 USA Warranty
Limited Powertrain Warranty
What is covered
Warranty period
The coverage under rhi s warranry lasts fo r 5
yea rs or 60,000 mil es whicheve r occurs first,
fro m the date the ve hicle wa s firs t pla ced in ser­
v ice.
Thi s warranty does not app ly to vehicl es used
for comme rcial purp oses s uch a s taxi, limou­
s ine and renta l ve hicle s.
Coverage
The Lim ited Pow ertrain Wa rra nty cove rs an y pa ir to correc t a manufacturer 's defec t in mate­
ria l or wo rkman shi p for the following Volk­
swage n pa rts an d co mpon ent s:
Engin e
Cy linder block and all int ernal pa rts, cy linde r
h ead and all internal parts, valve tra in, sp ur belt,
Where to go fo r wa rranty service
This war ra n rywi ll be hono re d by any aut horized
Vo lkswage n dealer in the Unit ed State s, in­
cl udin g its ter ritori es. or Canada.
lf yo ur Vo lkswage n is bro ught
to an au thorized
Vo lkswagen dealer out sid e th e Un ite d Sta tes, in-
When th e war ranty per iod begins
Th e warra nty period begin s on the date the ve­
hicle i s delive re d t o eith er original purch aser
or the ori gi nal l essee; or if the vehicle is fir st
p laced i n se rvice as a "dem onst rator" or "com­
pany car" , o n the d ate s uch ve hicle i s fir st placed
in serv ice.
I f a comm erci al vehicl e is so ld to a subsequent
ret ail ow ner, wa rrant y still do es not appl y.
Any implied warranry, including any impli ed
warranty of merch antabilit y or warrant y of fit­
n ess for a particular purpose, is limit ed in dur a­
tion t o th e pe riod of thi s wri tten war ranty. Some
sta tes do not allow limitati ons on how long an
impli ed wa rrant y las ts , so this limit ation may
not app ly to you .
flywheel, o il pump , wa te r pump , m anifo lds, a ll
related seals and gaskets.
Tran smi ssion
Case and a ll int erna l parts, to rque cu nvcrter, all
re lated seals and gas kets.
Drivelrain
Diff ere nt ial and all int ern al parts, drive s hafts
a nd constant veloci ty (CV) joints .
eluding its territori es, or Canada. thi s will no t app ly. Defe cts in m ate ri al o r workma n­
s hip will be correcte d onl y und er th e te rms of
r h e warra nry for new Volkswage n vehicles in ef­
f ect in that co untry.
The Limi ted Powe rtra in Warranty is a utoma ti­
ca lly tra nsfer red wit h cos t if the ow ners hi p of
th e ve hicle changes w it hin th e W ar ranty
pe riod.
Limited Powertrain Warranty 7

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

Booklet 1.2 USA Warranty
Your dealer w ill deny war- ramy
coverage un less you present
the deale r
proo f in th e form of se1vice or r ep air ord ers that
al l sc hedul ed maint en ance was perform ed in a
tim ely
Damage caused by the environment
This warranty does not cover damage caused by
a irb orne indu st rial pollutant s (e.g . ac id rai n),
Other expenses
This warrant y docs not cove r any incid ent al or
c onsequ ential damag e, including lo ss value the vehicl e, lost profits or earnin gs, or o ut-of­
p oc ket ex pense s for substitu te tran sportation
or
bird dro ppin gs, tree sap , sto nes, flood wate r,
w ind storm o r ot her simil ar occ urren ces.
The "Oth er Terms " Presented in Th e Limited
New Vehicl e Warranty Al so to Thi s
Some d o not all ow the exclus ion or limitation of incident al or consequent ia l dam age. so thi s limi ­
tation or ex clu sion may not to yo u.
Limited Powertrain Warranty 9