2010 VOLKSWAGEN JETTA Owners Manual

Boo klet 1.2 U SA War ran ty
Performance Warranty claim approval
You may raise a claim under this warran ty im­
mediat ely afte r your vehicle has fail ed a Ca li­
fornia 1/M test if, as a res ult of that failure , you
a re re qui re d by law to r epair th e vehicle to avoid
imposition of a penalt y or cance llation of your
right
u se the vehi cle. You need actua lly
s uff er the loss or lose the right to use ve­
hicle or pay for the r epair before prese ntin g your
cla im.
C laim s ma y be pre sented only by bringing your
ve hicle to any authoriz ed Volkswagen dea ler in
th e Un it ed State s, incl uding it s te rritor ies, and
Ca nada. The dea le r wi ll honor or den y yo ur
claim within a reasona ble tim e, not t o exceed
thirt y (30) days, from the time at which yo ur ve­
hicl e is pres ented for repair o r w ithi n any tim e
peri od spe cified by local, state o r fede ral law,
whichev er is short er, exce pt when
delay is
ca use d b y eve nts not a ttributabl e to Volkswagen
o r the dealer. If the dea ler d eni es your cla im, you
w ill be notified in writing of the rea sons fo r r e­
j ec tin g th e claim. If you do not r ece ive no tice of
denial of your claim within the above time pe­
riod, Vo lk sw agen is requir ed by law to honor the
claim.
Und er ce rtain circum stan ces, your claim may be
denied because yo u ha ve fa iled t o comply with
in structions for schedul ed maint enan ce con­
tain ed in your Volkswagen Ma intenance
bookl et. In d eterminin g w heth er you have co m­
p li ed w ith the in stru ctio ns for scheduled main- t
e nan ce and prop er u se, Volkswagen may re­
qu ire yo u to furni sh proof of complianc e onl y
with t hose maintenan ce instru ctions whi ch
Volkswage n has r ea so n to believe we re not per­
for med and which could be th e ca use of th e 1/M
T es t fa ilure.
Vo lkswagen may deny an emi ssion performan ce
war ra nt y claim on the basis that a non-EPA cer­
tifi ed r eplace ment part was use d in th e mainte­
n an ce or re pa ir of the ve hicle if Volk swage n ca n
pro ve t hat the non -cert ified part i s eith er d efec­
tiv e in mat eria ls o r wo rkman sh ip, or no t equiva­
l e nt fr om an emi ssio n sta ndpoint to th e or iginal
part, and you are no t able to offe r inform atio n
that th e part is e ith er not d efective o r equivalent
t o th e o riginal part with respect to its em ission
p erforman ce.
Volk swage n wi ll not deny a claim re lat in g to:
• warra nty work or p re-de livery serv ice per­
fo rmed by an authorize d Vo lkswa gen dea le r, o r
• work performed in an em erg ency to rect ify
a n un safe co nditi on
ro Vo lkswag en,
provided you have taken ste ps in a tim ely
mann er t o put th e vehi cle back into a co n­
form ing co nditi on , o r
• the use of an uncertifi ed part or to non com­
plian ce with the in struction s for proper maint e­
nan ce and use, whic h is not re lated to th e 1/ M
Te st
Additional Information About Your California Emissions Warranties
Warranty period
The warranty period beg ins on the elate th e ve­
h icl e is delivered to th e original r eta il pur cha ser
or o riginal l essee, a nd any sub seq uent pur­
c ha ser or l essee or, if the vehicle is fir st plac ed in
24 Californi a Emi ss ion s Warra nti es
se rv ice as a demon strator or company car prior deli very , on the elate is fir st placed in

Proper maintenance and use
Inst ructions fo r proper main tenanc e a re con­
tain ed in your Vo lkswagen Maintenance
book le t. Tim e a nd mil eage int erv al s at whic h
ma intenance is to be perfor med , may vary from
mod el to model.
Volk swagen recom mend s yo u keep a record of
sc heduled maintenance performed by having
your Volkswage n Main te nance bookle t va li ­
d ated at the approximat e time or m ileage inter­
val s by an aut horized Volkswage n deal er, and
t hat you prov ide these records to the new owner
whenever you sell the vehicle.
Use of Genuine Volkswagen Parts
Vo lkswag en recommends that Genu ine Volk­
swage n parts be used as rep lacement parts fo r
th e main te nance , repair or rep lace ment of em is­
s ion contro l sys te m s. Use of re placement part s
w hi ch a re no t equ ivalen t to Genuin e Volk ­
swage n parts in emis sion performan ce and du­
rability may impair the effective ness of emiss ion
Booklet 1.2 USA Warranty
Fai lure to ma intain yo ur vehicle acco rding to t he
in struc tion for proper maintenance may cause
t h e veh icle
to e xceed applicab le em iss io ns sta n ­
d ards and could result in denial of warranty cov­
e rage. Howev er, Volk swagen w ill not deny a
wa rran ty clai m sole ly on the basis of your failure
to maintain t he veh icle accord ing to the in struc­
tio ns o r fa ilu re to keep a record of maint en ance.
I n st ru ctions fo r proper use of the vehi cle are
co ntained in your Volkswage n Owne r's
Ma nual.
co ntrol system s. Although use of parts o ther
than Genu in e Volkswagen part s do es not in va li­
dat e thes e wa rran ties, Volkswage n ass um es no
liability unde r these wa rranties for failu re of
suc h part s and damage
to other parts caused b y
s u ch fa ilu re
Maintenance and repairs performed by independent service shops
Without in val idating t hese warrant ies, you may
c h oo se to have maintenance, repa ir or repla ce­
me nt of e mission contro l compone nts per­
formed b y any automotive service estab lish­
ment or individual q uali fied to p erfor m su ch
se rvi ces. However , the co st of su ch serv ices is
not covered by these warrant ies except in em er­
ge ncies. If the ind epe ndent serv ice estab lish- m
ent find s a warrantable defec t, you may deliv er
th e ve hicle to an au thori zed Volkswagen dea ler
and have t he defect corrected free of charg e.
Vo lkswagen
will not be liab le for any expens es
w hi ch yo u have incurred at th e ind ep ende nt ser ­
vic e establis hmen t, excep t for em ergency re­
pa irs. See "Emerge ncy Repairs" for further
details.
Parts not scheduled for inspection or replacement
An y pa rt, w hich is not sched uled for in spe cti on
or rep lac em ent at maint enance in terva ls sp eci­
fied in th e Volkswagen Mainten ance bookle t, is
cov ered by th is warranty for t he full warrant y pe- riod.
Any s uch part s repai red o r rep lace d under
wa rra nty are wa rranted for th e remaining war­
ra nty peri od.
California Emissions Warranties 25

Booklet 1.2 USA Warranty
Scheduled part inspection or replacement
A sche duled o nly fo r inspection in accor­
dance with Volkswagen's instru ctions or re­
q ui red schedu led maint enan ce is covered for
the duration of these warranties.
Damage to non -warranty parts
If fa ilur e of a wa rranted causes damage to a
part not covered by warranty, th e no n-war­
ranted part w ill also be replaced free of c harge .
-4
Emergency repairs
Em ergency repai rs performed by non-Volk­
swage n service facility w ill be reim bursed if the
repa ir wo rk was needed and correctly per­
fo rm ed, and
was impossib le or unrea sonable
under the circ umstances to tow or drive your
Vo lkswage n
to the nea res t a uth orized Vo lk­
swagen dealer. The maxim um reim bursement
allowable is an amo unt equal to the cost if yo ur
aut hor ized Volkswagen dea ler had comp le te d
the repai r(s). Reimburs em ent wi ll be cons idered A
install
ed in accordance wi th Vo lk­
swagen's instru ction s or requi red sc heduled
mainte nan ce is warranted until the next sched­
ul ed replacement interval for the durat io n of
the se wa rrant ies.
-4
when you submi t the fo llowing ite m s 10 yo ur au­
thorized Volkswagen deale r:
• A sta tement explainin g the circumstances
that prevented you from getting
an autho­
ri zed Volkswage n dea le r,
• Paid recei pt(s),
• Repa ir order(s). and
•
removed from your Volkswage n. -4
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warra nties do n ot cover any dama ge to
the vehicle ca use d by tamper ing wit h emiss ion
contro ls, use of fue l containing lead, or fuel n ot
meeting the specifica tion s set forth in th e
Implied warranties
Any implied warran ty, includin g any warrant y
o f m erchantabi lity or war ranty o f fitne ss for a
26 California Emis sions Warranti es
Owner's Manual, and abuse, neglect or im ­
p rope r ma inte nance of the vehicle. Diagnos is
a n d re pair of suc h damag e are at t he ex pense of
t h e ow ner.
-4
p ar ticular purpo se, is limit ed in duration to th e
state d period of these wr itten warra nti es. -4

Booklet 1.2 USA Warranty
Tip s
In the eve nt you have no t r eceived the services
promi sed in th ese w arranti es, please follow the
pro cedu res descr ibed in th is bo oklet under th e
titl e "C ustom er
California Em ission s War rantie s 27

f;} Booklet 1.2 US A Warranty
Customer CARE
Dealer assistance
If yo u have questions ab out the service you h ave
r ece ived, we sugges t that you first discu ss them
with the se rvice p erso nn el at your authori zed
Volkswage n dealer. You may want to sp eak to the
Service Manager or dir ectly to th e owner of the
dealership . is their bu sines s to be conce rned about your
s a tisfac1ion and goodwill. Since they are clo ses t
t o the s ituation, th ey are in the be st po sition to
quick ly res olve any con cerns you may have.
'4
When to notify the manufacturer
Your satisfaction w ith our product i s impor­
tant to us, and we would like to make certain that
we have had the opportun ity
to work with you
and your dealer resolve yo ur co ncerns.
Ir yo ur conc ern s a re not resol ved to your satis­
fa ction
th e deal er, p lease con tac t Volkswagen
of Amer ic a, Inc ., immediat ely call ing our toll­
fr ee number:
Tel.: l (8 00 ) 822-8987
If you prefe r to write, pleas e use the fo llowing
address:
Vo lk swage n Custo mer CARE Ce nter
3499 West Hamlin Ro ad
Roche ster Hills, M I 48309
Yo u ca n also contac t us usin g our Intern et ad­
dress:
W\V\V.VW.com.
S impl y click o n "C onta ct Volk swagen of
Amer ica. In c."
When you ca ll or write, please provid e th e fol­
l owi ng information:
28 Custome r CARE
• Your n ame, address a nd tele ph one numb er
• Vehicle Id ent ifica tio n Numb er (VIN)
• Veh icle
and mil eage
• Dea ler's name and lo cation
• Natur e of co mp la int or probl em
• Cop ies of repair orders (r e tain orig inal s for
your rec ord s) or per tin ent d ocum en ts if y ou are
wr it in g to us
A C usto mer CARE R epr ese ntativ e w ill gath er
and caref ully review all facts rela ting to your re­
qu est for ass is tan ce. After this rev iew is co m­
p leted, th e Custo mer CA RE R epr ese ntative w ill
inform you of any assis ta nce that t he company
w ill be able to prov ide.
Pl ea se note that a s part of our continuin g effort
to maintain th e hi gh es t q ualit y or service
to o ur
C ustomers, sup erv isors will occasio nally mon­
it or th e qual ity of te lephone calls betwee n our
Customers and Repr esentatives. We hope you
und ersta nd our inter est in providing th e bes t
po ssible service .
'4

Booklet 1.2 USA Warranty
changed your add ress
a nd Volkswage n of A meri ca, In c. has your cur­
re nt address on file, yo u will rece ive notific atio n
a utomati cally . If yo u are conc ern ed that you
m ay not h ave rece ived n otice conce rnin g a par ­
ticular servi ce act ion, please c heck w ith your d
eale r
dete rm ine wheth er yo ur vehicle is eli­
g ibl e fo r any repa ir fr ee of ch arge.
In other in stance s, Vo lkswage n of A meri ca, In c.
ma y off er assista nce with a repai r beyo nd war­
ra nty on a case-by-case basis. If you be lieve t hat
y our vehicl e need s a repai r not covere d by wa r­
ranty whi ch Volk swagen o f Ame rica, Inc. s houl d
p ay fo r in p art or in who le, please disc uss the re­
qu est
yo ur dea ler. If y ou are not satis fi ed
w ith your de ale r's decis ion, please ct Vo lk­
swage n of Am eri ca , In c. C usto mer by te le­
p hone or in writin g. Your r equ est sh ould p rovid e
the vehicle identifi cation number , the mileage,
maintena nce history and a n ex plan ation of w hy
y ou believe that the re pair should b e perfor med
fr ee of c har ge. You r req ues t sho uld be accompa­
ni ed b y all ava ilable maintenance and re pair
r eco rds w hi ch yo u ha ve re ta in ed. A Custo mer
CA RE Repre sentat ive w ill rev iew yo ur re que st
and ad vise yo u of our dec ision .
Customer CARE 29

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
If your dea le r or Cus tom er Repr ese nta tive
d oes not r esolve yo ur produc t co nce rn to your
sa tisfac tion or if yo u do not wis h to prese nt your
co nce rn t o eith er of them. you ma y take advan­
t age of the m ed iat io n and arbitration servic es of
th e Better Busin ess Bur eau. This program is
called BBB AUTO LI NE and is ava ilabl e to yo u
fr ee of cha rge, o n a natio nw ide basis as lo ng as
you r ve hicle has bee n dri ven l ess than 24,000
m iles a nd has not been in use for mor e than 2
yea rs. Not every cla im is elig ible ; th ere are so me
age and milea ge limit ations, so please c heck
w ith your local Better Busin ess Bureau ("BBB")
r ega rdin g yo ur cla im .
T he BBB AUTO LINE progra m has two pan s. Th e
fir st p art is m ediatio n. Me diatio n m ea ns th at th e
B BB staff will faci litate neg otia tion s betwee n the
parti es in an effort
to brin g yo ur cla im to a mutu ­
ally acceptab le re so luti on. You do not have to
parti cip ate i n mediation if yo u wo uld rather pro ­
cee d imm ediat ely to arbi trati on. Ar bitr ation is
th e oth er part of BBB AUTO LINE. Arb itration is
a pro cess by whic h an imp artia l p erso n mak es a
de cisio n on your claim. The arbi trator s are not
c onne cted with the a utom ob ile indu stty a nd
se rve on a volunt ary bas is .
l fy ou d o not agree w ith th e m edia ted reso lution
a nd /or have opte d t o arbitr ate, an arbitrati on
h ear ing w ill b e sc hedu led . Yo u ma y att end th e
h earin g in per son, b e re pr ese nted by an at­
torn ey, brin g witnesses . a nd give s upport ing ev­
id ence . In stead of a ppearing personally, yo u
may req ues t a writt en or eve n a te le ph on e arb i­
trati on h earing .
If yo u wis h to u se BBB AUT O LINE, plea se call
th e fo llow ing toll -fre e numb er:
30 BBB AUTO LINE
Te l.: I (800) 955 -5100
W hen you call th e loca l office of the "BB B", it s
staff will n eed th e following infor matio n:
• Your name , addr ess a nd telephone number
• Make, model and Vehicle Identification
N umber of your vehicl e (VI N)
• Delivery date and curr ent mil eage
• Natur e of co mplaint or probl em
T he "BB B" w ill follow -up on yo ur compl aint ;
a nd i f it ca nn ot b e m edia ted, t hey will arrange an
arb itratio n h earin g.
A dec is ion will be m ade by the arbitrat or within
3 clays of the hearin g (ty picall y a d ecis io n i s
made 40 days fro m the elate you filed yo ur claim
wit h "BBB ").
You then have the o pport unit y to acce pt or re jec t
the d eci sion. If y ou accep t the deci sio n, V olk­
sw age n of Ame rica . In c. will b e bound b y th e de­
c is io n and fulfill its obli gat io n wit hin the time
s p ecified b y th e arbitrato r.
If yo u rejec t th e decis io n:
I - You are free to pur su e ot her l ega l re m ed ies
av aila bl e und er s ta te and fed era l l aw.
2 - The manufa ctur er w ill not have to co mpl y
w ith any part of the de cis ion.
Ca liforn ia residents
Additio nal information rel atin g to yo ur ri ght s
lo arbitrate warranty claim s und er the BBB
A UTO LI NE Arbitration Prog ram i s provided in
the Owner Informat ion about Consum er Pro­
t ec tion Law s book le t whic h is pr ese nted to you
b y yo ur dea ler w hen yo u t ake deli very of your
n ew

Booklet 1.2 USA Warranty
Service Publications
Volkswagen Technical Literature Ordering Center
Updated service information you can obtain
Volkswagen product perform ance in
the fi eld and reg ularl y se nds dea le rs the late st
se rvi ce in fo rmation about Volkswa ge n ve hicles .
No w y ou t oo, ca n get the se bulletin s.
Bull eti ns cov er a wid e variety of subje cts : t he
proper use and ca re of yo ur ca r, co stl y rep air s,
inexp en siv e repair s or ad justm ems whic h, if
do ne early, may avo id co stl y f uture r epa irs .
S om e bull etin s de scribe repair s about new or
un exp ecte d condition s. Ot her s de scribe
proved r epair pro cedur es or parts improv e­
m ent s. A ll of thi s informati on ca n a ls o help a
qualifi ed tec hn ici an b ett er se 1vi ce your vehicl e. Mo
st bull etin s appl y to condi tio ns a ffec ting a
s mall number of vehicles. Yo ur dealer or a qu al­
ified te chnicia n ma y hav e to determin e if a
cifi c bulle tin appli es to yo ur vehicl e. You can
o rder Vo lkswag en bull eti ns, V olk sw age n re pa ir
i nforma tion an d Vo lksw ag en Own er' s Lit eratu re
2 4 h our s 17 da ys a we ek on th e Int erne t from th e
V olk swa gen Techni cal Literature Ordering
C ente r at:
O r if you pre fer, you can conta ct our literature
distribut io n se rv ice at:
Telephon e: I
(800) 544-802 1
Fax : I (80 0) 572- 1438
What you will also find on the websi te
• A lis t of Vo lk swagen b ulletin s for 1985 and
l at er model years, c ove ring a ll North American
s p ec ific ation Vo lk swag en mod els.
• Ord eri ng and pr icing in format io n on how to
bu y spec ific bull etin s.
• Ord ering and pri ce info rmation for V olk­
sw age n R epa ir Man uals on pape r forma t, C D
HOM o r DV D.
• Orderin g and pri ce info rmation for Volk ­
s wag en Ele ctrica l Wirin g D iag ram s.
• Owne r's Ma nuals
• Mai men anc e Bookl ets
• Warrant y M anu als
• Sou nd Sys te m Ma nuals WARNING
These bulletins are intended for tec hnicians. They are not meant for the SUAL technicians
h ave the eq uipm ent , too ls, safety instru cti on s,
a nd kn ow-h ow to do a jo b p rope rly a nd sa fe ly.
Im prop erly perform ed repa irs or maint e­
n ance can ad verse ly affect the safet y of your
ve hicl e, possib ly lea din g to accide nt or inju ry.
The y ma y also im pair the economy, durability
o r re liability of your veh icle and may vo id the
war ranty of your car.
If y ou n ot s u re th at
y o u can perform a job prope rly and safel y, y ou
s h ould not ri sk try ing to do so.
Serv ice Publications 31